IT Support Services

See university-recommended computer specifications and information for purchasing from the App State Campus store.

1. Call the Help Desk for Gmail, AppalNet, Duo and Banner Support 
   Call 828-262-6266, option 1. Available Monday-Friday 8 a.m.-5 p.m. (There is limited in-person support in the Support Center and the Print Zone in the library after hours and on weekends)
   
   
2. Learning Management System Questions?
   Submit an AsULearn or Canvas support request
   
   
3. Visit or call the Tech Support Center for assistance with Personal devices 
   The Technology Support Center is located at 140 Anne Belk Hall on the Boone campus or room 1414 on the Hickory campus.
   or
   Call 828-262-8324, option 4. Monday-Friday 8 a.m. - 7 p.m. 
   The Tech Support Center can help with:
   1. Wireless/wired internet connections
   2. virus removal
   3. data rescue
   4. data migration
   5. software installation
   6. general troubleshooting
   7. provide hardware support on machines with Apple and Dell warranties
   8. Note: For machines that are not covered under these warranties, hardware work is limited to minor repairs such as hard drive replacements. If we cannot repair the machine in our office, we will refer you to a third-party repair shop that can further service your computer.
      
      
4. Microsoft Office
   You have access to Microsoft Office with your App State credentials at office.com. For instructions, follow our Knowledge Base article.
   Note: To access, incoming freshmen might need to change their App State password when creating their account and can do this at iam.appstate.edu. 
   
   
5. Gaming systems, Smart TVs and Roku 
   To install your gaming console or SmartTV, connect to the wired network by plugging an Ethernet cable into your device and likewise into the port in your room. 
   1. Note: Not all smart devices will work on our network. Wireless devices may have guest access only. For a list of registerable and non-registerable devices, see this list in our Knowledge Base.
      
      
6. Wi-Fi setup
   Follow these instructions to connect to the eduroam Wi-Fi Network with a personal device.
   
   
7. Get your App State email on your phone
   Download the Gmail app. Once installed, sign in using your university email address and password. 
   
   
8. Backup, backup, backup! 
   Flash drives often fail and are easily lost. We recommend backing up your academic data through cloud storage such as Google Drive or Dropbox. You get expanded Google Drive storage when you log in with your App State account!
   Note: Your university email account will expire once you leave the university.
   
   
9. Print Zone
   Located in Belk Library. You can print straight to an email address and pick it up at one of the campus locations. Visit support.appstate.edu/print to find printing locations.
   Note: Wireless printers will not work on our campus. 
   1. Print cards in the library will no longer be issued. Money will need to be applied to your App Card in order to complete a print release. To make a deposit or check the balance on your App Card, visit appcard.appstate.edu/appcard-online#deposits. 
   2. Pricing for PaperCut printing is available at support.appstate.edu/print-copy