Tips for helping the campus work --- things that can help improve network performance.
(Please Remember the campus network is a shared connection with 23,000 other people)
1 port = 1 device
Use wired for streaming services --- Currently working on the wired access through the white access points on the side of the wall.
No personal routers or switches
In an effort to limit person to person contact we ask that all issues start with the following support options before coming to the support center. All password/account issues will have to be done over the telephone.
Our main goal is to help everybody function academically during the pandemic. We will get to everything else as we have time. Resources are limited this year. There are several ways to get support. You can always find knowledge base answers and a starting place at https://support.appstate.edu
a. Telephone 828 262 6266
- Duo and Passwords - Option 1
- AsULearn - Option 2
- University Accounts, Services and Devices - Option 3
- Personal Devices - Option 4
b. Chat https://support.appstate.edu
c. Email firstname.lastname@example.org
d. Support Center (Anne Belk Hall 140) (828 262 8324 option 4)
e. Submit a ticket at https://tech.appstate.edu
Most password, account, lab computer login, Udesk login and other authentication issues can be solved by changing your password one time at https://password.appstate.edu.
All new students (Freshman and transfer students) have to change their password when they get to campus.
(After changing your password it can take up to an hour for your office 365 account to update)
We are transitioning to 2 factor authentication (2fa.appstate.edu) for everybody to help prevent bogus login attempts. Remember, ASU will never ask you for a password or personal info via email. You can report any suspicious activity to email@example.com
We have 2 main WiFi networks. asu-secure and asu-visitor. To connect to the asu-secure network, jump on the asu-visitor network and go to https://wifi.appstate.edu (phones will require a lock screen passcode and it may be easier to keep them on asu-visitor)
Wired devices, Gaming Devices and Home entertainment Devices
To get your Xbox, PlayStation or Home Entertainment Device registered on the asu network, You will need an ethernet cable plugged into your device and the wall and then enter a support request online (go to https://support.appstate.edu from your computer or phone, then click on Enter a Support Ticket). Submit a new incident under Personally Owned Technology Equipment, and be sure to include your name, hall, room number, phone number and mac address for your device. MAC addresses can be found in the device network settings, it may also be labeled physical address. You will be notified via email when your device has been admitted onto the network. (some devices may not work or will only work on visitor)
Streaming services like Netflix and Gaming will always have better performance on wired connections
Office 365 is available for anybody that is currently enrolled in classes at Appstate and can be found at https://www.office.com
https://udesk.appstate.edu is a virtual lab computer.
Printers are not supported and wireless printers will not work on our network.
Support Center Location
140 Anne Belk Hall
Exterior entrance located directly across from Rankin Science
828-262-8324 option 4
Spring, Summer, Fall, and Winter Break Hours
The Support Center is first-come, first-serve for faculty/staff and students and requires that the owner bring their charger with the computer for check-in. Services are offered for personal and university-owned devices.
Services We Offer
- Configuring a new system
- Assistance with wifi registration
- Technology consulting/troubleshooting
- Virus and spyware removal
- Data migration from one computer to another
- Operating system and software Installations
- Computer software and hardware testing
- Warranty fulfillment for Dell and Apple
- Safeware insurance
- Software sales
- Assistance with installation of Microsoft Office 365
- Chargers are required to check-in your computer
We are always looking for talented students who are interested in working with technology. Please apply below if you are interested in becoming part of our team. We hire prior to each semester.