Departments

 Departments

Help Desk

The Help Desk is the call-in support center for the university and serves as a point of contact for end-users to initiate technology assistance and services.

This unit provides technical support via phone, email, chat, remote tools and our service desk.

They offer help regarding:

  • account issues
  • Banner access and other system permissions 
  • assist with enterprise printing issues
  • hardware and software troubleshooting
  • a wide range of other technical issues

The Help Desk works closely with the Center for Excellence in Teaching and Learning for Student Success (CETLSS) in support of AsULearn, the university’s learning management system (LMS), providing support.

The Help Desk is often the first to hear about campus-wide issues and is responsible for communicating outages and/or service disruptions to the campus community.

The Help Desk is also the hub for running test scores from Scantron sheets.

Technology Support Center

The Technology Support Center (TSC) is a walk-in technology support service at App State. The TSC is where students, faculty and staff can come for assistance with their personal devices, including computers, phones and tablets.

They provide help with:

  • computer hardware issues
  • warranty support for Apple and Dell computers
  • software solutions
  • wireless configurations
  • Google Apps for Education
  • virus and malware removal
  • data recovery
  • loaner laptops while a student’s computer is being repaired

TSC is home of the computer boneyard, where we repurpose and reimage computers to be used in research labs, adjunct offices and other areas across campus. When the technology is no longer supported, TSC is responsible for sending the equipment to surplus.

The TSC collaborates with Electronic Student Services to provide residential hall network support, helping students get their computers and devices connected and registered on the App State network in the dorms. They handle phone calls to the Help Desk from 5 - 8 p.m. M-F.

Desktop Support Specialists

The Desktop Support Specialists provide direct technical support to faculty and staff in Academic and Business Affairs. This team assists faculty with a variety of hardware and software issues and provides consultation and instruction on-campus software and services. They set up new computers for faculty and staff and assist with the transition to the new machine. For assistance from this team, enter a support request for computer assistance.

Copier and Print Services

Copier and Print Services maintains the fleet of multifunctional copiers used by faculty and staff, as well as the Pharos print stations and printers for student printing.
This service includes:

  • hardware support 
  • consumable supplies
  • the recycling program
  • printing and scanning support
  • installation and relocation
  • billing