IT Support Services

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 Directory

Director of IT Support Services

  • Tom McDonnell

Academic Affairs Desktop Support 

  • Shawn Whitener (Manager)
  • Max Bilson
  • Doug Brantz
  • Tony Grant
  • Alex Guill
  • Danny Hunt
  • Chris Liucci
  • Clint Nelson
  • Tung Ong

Other Desktop Support 

  • Jason Nichols (Manager)
  • Garrett Burkett
  • Matthew Hayes
  • Daniel Jones
  • Travis Phillips
  • Brent Pope
  • James Ward

Help Desk

  • Gina Slagle (Help Desk Manager)
  • Teresa Benge
  • Leanna Brown
  • Adam Parker
  • Paula Ransom

Technology Support Center and Copier Services

  • James Shook (Technology Support Center Manager)
  • Dylan Aldridge
  • John Boitnotte
  • Jordan Davis 
  • Steve Pope
  • Gabriel Ruiz

How to Contact Support

Please submit a ticket through our support request system at support.appstate.edu/help or contact our help desk at 828-262-6266 for technical support.

Consultants work in teams and direct email can sometimes get lost in the shuffle. Additionally, if a consultant needs to be off work, someone else on the team can step in to help you.