IT Support Services

The Academic Affairs Computer Refresh Program establishes the standards for technology distribution across the department.

The models listed below utilize education pricing discounts and have been selected to meet the performance needs of the vast majority of users. Any request for a computer outside of these standards requires formal approval from both IT Services and your department.

• Eligibility: Tenure-track and full-time staff receive new hardware. Lecturers (1-year), adjuncts, and part-time staff receive reliable, "best available" repurposed units.
• Equipment Standard: Laptops only (to support remote work). Includes one 27" monitor, wireless keyboard, and mouse (Additional monitors must be purchased by the department).
• Asset Return: Old devices and power supplies must be returned promptly to help fund subsequent refresh cycles through trade-in and repurposing.
• Refresh Cycle: Typically every four years.
• Model Selection: Standard models for most users; high-end models for video/graphic-intensive roles.
• Security Compliance: All Windows computers must be enrolled in SCCM for identity and access management.

For more information about the Computer Refresh Program, contact IT Support.

For training resources, see our Knowledge Base Windows Articles.