Accounts & Programs

For assistance resolving problems with an account or for help completing a task within these accounts, submit a support ticket or contact us at 828-262-6266

The Basics

If you're new to App State, get started with these essentials.

Accounts for Daily Use


A one-stop source for information and resources from the App State community. Faculty and staff have access to a broad range of resources including account management, parking and employee information.


Virtual desktop solution that can access a custom-built Windows operating environment from any device with which you have an active internet connection.


This software is based on current technology database tools accessible through the web and provides solutions for all major components on campus, including:


Your Mountaineer Apps email account can be accessed at

VoIP Phones

Place and answer calls from your computer or mobile device.
CISCO Call Manager



Tech for Teaching

Below are a few of the basic tools and services available for teaching. Visit App State ITS's Academic Technologies for more assistance or browse our Service and Software Catalog for other options available. 



Appalachian's official Learning Management System

Kaltura cloud video platform

A cloud video platform, integrated with AsULearn, that provides tools for recording, editing and sharing videos. 

Zoom Video and Web Conferencing

Video & web conferencing to meet, collaborate & learn online

Poll Everywhere
Poll Everywhere

Conduct web-based polling in the classroom or for meetings


Create and share surveys



Programs for Collaboration

You can read more about these programs in our self-help Knowledge Base or you can browse more in our Service and Software Catalog

Google Workspace
Google Workspace

Access Gmail, Google Drive and other Google applications

Office 365
Microsoft 365

Access collaboration and productivity services including Microsoft Teams, Word, Excel, PowerPoint, Outlook and OneDrive.

Adobe Creative Cloud
Adobe Creative Cloud

A software suite with a series of applications for graphic design, video editing, and web development. 

Google Sites for Personal websites
Personal Web Pages

All App State faculty, staff and students are provided space on a web server for personal web pages. See the Webmaster for more information on configuring and using your personal space.

LinkedIn Learning
LinkedIn Learning

Activate your account. This platform provides video courses taught by industry experts in software, creative and business skills. 



Programs for a Safe & Secure Work Environment


This file storage system for the University provides both individual and departmental storage areas. These areas are available for individual use and are not shared.

Departmental storage areas can be configured to provide sharing for the entire department or with a limited set of users (internal or external to a department); or any combination of the two. All individual and departmental storage areas have a space quota.

Virtual Private Network

App State has partnered with Cisco Secure Client AnyConnect to provide faculty and staff with a method of connecting to campus-specific resources from off-campus.

Sending and Sharing Files

Review recommended applications & processes for sending and sharing files securely using one of our secure platforms such as File Share (Liquid Files).