For assistance resolving problems with an account or for help completing a task within these accounts, submit a support ticket or contact us at 828-262-6266.
The Basics
If you're new to App State, get started with these essentials.
Password (Identity & Access) Management
Accounts for Daily Use
AppalNet
A one-stop source for information and resources from the App State community. Faculty and staff have access to a broad range of resources including account management, parking and employee information.
Udesk
Virtual desktop solution that can access a custom-built Windows operating environment from any device with which you have an active internet connection.
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This software is based on current technology database tools accessible through the web and provides solutions for all major components on campus, including:
Your Mountaineer Apps email account can be accessed at mail.google.com/a/appstate.edu.
VoIP Phones
Place and answer calls from your computer or mobile device.
CISCO Call Manager
Tech for Teaching
Below are a few of the basic tools and services available for teaching. Visit App State ITS's Academic Technologies for more assistance or browse our Service and Software Catalog for other options available.
NotebookLM
Google's NotebookLM transforms researching, teaching, and writing by summarizing sources into text and audio
Zoom
Video & web conferencing with integrated AI features to meet, collaborate & learn online
Poll Everywhere
Conduct web-based polling in the classroom or for meetings
Qualtrics
Create and share surveys
Programs for Collaboration
You can read more about these programs in our self-help Knowledge Base or you can browse more in our Service and Software Catalog.
Google Workspace
Access Gmail, Google Drive and other Google applications
Microsoft 365
Access collaboration and productivity services including Microsoft Teams, Word, Excel, PowerPoint, Outlook and OneDrive.
Personal Web Pages
All App State faculty, staff and students are provided space on a web server for personal web pages. See the Webmaster for more information on configuring and using your personal space.
LinkedIn Learning
Activate your account. This platform provides video courses taught by industry experts in software, creative and business skills.
Adobe Express & Acrobat Pro
All faculty, staff and students have access to Adobe Express, express.adobe.com, an all-in-one, web- and mobile-based design tool that lets users quickly create professional-quality materials in a variety of mediums, and Acrobat, a web application with the capability to create, convert, edit and sign PDFs from any device.
Adobe Creative Cloud
Adobe Creative Cloud suite is a series of applications for more in-depth graphic design, video editing and web development and is available to faculty and students on a course-by-course basis or by employee role, based on the work performed.
Programs for a Safe & Secure Work Environment
uStor
This file storage system for the University provides both individual and departmental storage areas. These areas are available for individual use and are not shared.
Departmental storage areas can be configured to provide sharing for the entire department or with a limited set of users (internal or external to a department); or any combination of the two. All individual and departmental storage areas have a space quota.
Virtual Private Network
App State has partnered with Cisco Secure Client AnyConnect to provide faculty and staff with a method of connecting to campus-specific resources from off-campus.
Sending and Sharing Files
Review recommended applications & processes for sending and sharing files securely using one of our secure platforms such as File Share (Liquid Files).