Support Options

phone Telephone
Call 828-262-6266 between the hours of 8am and 5pm.
chat Live Chat 
Talk with a consultant right now via instant message! Available Mon - Fri between the hours of 8am and 5pm.
incident Submit a Support Ticket
Submit an incident online and someone will get back with you shortly or check the status of existing incidents.
answers Self Help
Search for help here on FAQ.
email Email
Submit your question to Provide as much detail as possible.
support center In-Person Help
Visit the Technology Support Center on the 1st floor of Anne Belk Hall
it consultant IT Consultant
Contact your departmental IT Consultant. 
survey Help Us Help You
Please send ITS your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.

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Thursday, February 15, 2018 - 2:10pm
Being aware of ongoing scams and fraud is a big step toward prevention (see the list below) ITS has...
Thursday, February 8, 2018 - 10:50am
After an extensive search process, I am pleased to announce Tom McDonnell has accepted the the...
Wednesday, February 7, 2018 - 1:27pm
In response to the recent security threats with "Spectre and Meltdown", ITS has updated all...
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