Support Options

phone Telephone
Call 828-262-6266 between the hours of 8am and 5pm.
chat Live Chat (coming soon)
Talk with a consultant right now via instant message!
incident Submit a Support Ticket
Submit an incident online and someone will get back with you shortly or check the status of existing incidents.
answers Self Help
Search for help here on FAQ.
email Email
Submit your question to Provide as much detail as possible.
support center In-Person Help
Visit the Technology Support Center in room 1022 of Anne Belk Hall.
it consultant IT Consultant
Contact your departmental IT Consultant. 
survey Help Us Help You
Please send ITS your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.


Tuesday, December 16, 2014 - 10:40am
We are approaching the final steps in our planned data center move. While this is a major...
Thursday, December 11, 2014 - 12:03pm
The Technology Support Center located in Anne Belk Hall will be closing Friday, December 12, 2014...
Tuesday, December 9, 2014 - 3:00pm
IT is consolidating support services into one location. The Help Desk, Technology Support Center,...
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