Support Options

phone Telephone
Call 828-262-6266 between the hours of 8am and 5pm.
chat Live Chat 
Talk with a consultant right now via instant message! Available Mon - Fri between the hours of 8am and 5pm.
incident Submit a Support Ticket
Submit an incident online and someone will get back with you shortly or check the status of existing incidents.
answers Self Help
Search for help here on FAQ.
email Email
Submit your question to Provide as much detail as possible.
support center In-Person Help
Visit the Technology Support Center on the 1st floor of Anne Belk Hall
it consultant IT Consultant
Contact your departmental IT Consultant. 
survey Help Us Help You
Please send ITS your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.


Tuesday, June 28, 2016 - 9:14am
Last summer, Appalachian faculty and staff made the successful move to Google Apps for Education....
Tuesday, June 28, 2016 - 8:58am
During the second summer session, ITS will pilot a new pay-for-print system in the library. This...
Friday, March 25, 2016 - 10:37am
ITS has been monitoring a recent malware attack where the "From" and "To" fields in the email...
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