Support Options

phone Telephone
Call 828-262-6266 between the hours of 8am and 5pm.
chat Live Chat (coming soon)
Talk with a consultant right now via instant message!
incident Submit a Support Ticket
Submit an incident online and someone will get back with you shortly or check the status of existing incidents.
answers Self Help
Search for help here on FAQ.
email Email
Submit your question to Provide as much detail as possible.
support center In-Person Help
Visit the Technology Support Center in room 1022 of Anne Belk Hall.
it consultant IT Consultant
Contact your departmental IT Consultant. 
survey Help Us Help You
Please send ITS your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.


Friday, October 10, 2014 - 8:55am
Cyber Security Awareness Month Campus Events Presentations for Students, Staff, and Faculty...
Thursday, September 25, 2014 - 1:43pm
On Wednesday, September 24th, ITS detected a wide-spread phishing attack targeting ASU faculty,...
Monday, September 22, 2014 - 7:43am
Dear Colleagues, Appalachian’s Student Government Association, in partnership with the University...
Syndicate content