Personally-owned devices


  • If you think an App State email is malicious, forward it to or call us at 828-262-6266.
  • App State will never ask for your login information through email or telephone. 
  • We see a lot of telephone scams. If you didn't initiate the call, it's probably not legit. 

Ad Blocker

These programs run in your browser and help protect you from pop-ups and ads that may be infected with viruses or malware. This can run in addition to your Antivirus program.

Download Ublock

DNS Services - A more protected internet highway

*NOTE: Install either of these on your home router, installing on your computer will interfere with the campus network.

Open DNS is a service that reroutes your internet traffic through a more protected internet highway.

Google DNS Similar to Open DNS

PC Antivirus

We recommend Windows Defender Antivirus, which is the Windows Security that is built into Windows 10.

We no longer suggest purchasing or downloading a third-party antivirus.

Mac Antivirus

We do not recommend Antivirus Software for Mac computers. Running multiple Antivirus programs on your computer at a time can cause conflicts. Most issues we see on Mac computers are related to browser pop-ups, sometimes re-setting the browser or running an Ad-Blocker is just as effective.

If your machine is already infected

You can bring it to the Technology Support Center or run your own clean-up using the programs listed below.

Please note - 
These programs are not managed by IT Support, they are free downloads and we can not be responsible for their content.

Clean your own Mac

Malwarebytes for Mac - malware scanner for Macs

Clean your own PC

*** Any Utilities can crash a system - backup before attempting.

  1. Rkill this can sometimes help kill the virus so you can run other things
  2. ADWCleaner search and then delete
  3. HitManPro is another useful tool
  4. SuperAntiSpyware similar to Malwarebytes
  5. Malwarebytes Tech Support's best friend - Don't forget to update!