This page is for personally owned devices. University security questions should have a support ticket or call us at 828 262 6266.
If you think an appstate email is malicious, please forward it to email@example.com or call us at 828 262 6266.
Appstate will never ask for your login information through email or telephone.
We see a lot of telephone scams. "There is a problem, or we detected a problem on your computer, please allow us to access your computer" These have been very successful scams. If you didn't initiate the call, its probably not legit.
These programs run in your browser and help protect you from pop ups, and ads that may be infected with viruses or malware. This can run in addition to your Anti-Virus program.
To download ublock, click here: https://www.ublock.org/
DNS Services - A more protected internet highway
Open DNS is a service that reroutes your internet traffic through a more protected internet highway. This is installed on your router, not the laptop.
Google DNS Similar to Open DNS
Technology Support Services recommends Windows Defender (Also known as Microsoft Security Essentials on Windows 7) to protect your PC. This software comes pre-installed on Windows 8, 8.1 and Windows 10.
To activate on Windows 8, 8.1 or 10, you will need to uninstall all other anti-virus software and restart the machine. It should automatically begin scanning and monitoring your machine. For more information on this software, visit the Microsoft website.
For Windows 7, you can download Microsoft Security Essentials, it is essentially the same program, it just doesn't come pre-installed. Please uninstall another anti-virus software before installing MSSE. Running more than one anti-virus will affect computer performance negatively. Click the link to begin the download: Microsoft Security Essentials
Technology Support Services recommends Sophos AntiVirus Software for Mac Computers. Running multiple AntiVirus programs on your computer at a time can cause conflicts. Most issues we see on MAC computers are related to browser pop ups, sometimes re-setting the browser or running an Ad-Blocker is just as effective.
- Mac OS X 10.6 or higher
- Please uninstall any previous version of antivirus software before installing Sophos. Running more than one anti-virus will affect computer performance negatively.
If your machine is already infected
You can bring it into our Technology Support Center or run your own clean-up using the programs listed below.
Please note: These programs are not managed by IT Support, they are free downloads and we are not responsible for their content.
Clean your own Mac
Malwarebytes for MAC: malware scanner for Macs
Clean your own PC
*** Any Utilities can crash a system, Please backup before attempting.