We highly recommend running an Ad-Blocker and a DNS Service on any home network and consumer devices. 

These programs run in your browser and help protect you from pop ups, and ads that may be infected with viruses or malware. This can run in addition to your Anti-Virus program. 

To download ublock, click here:

Open DNS is a service that reroutes your internet traffic through a more protected internet highway.  

Norton Connect Safe

PC Anti-Virus 

Technology Support Services reccommends Windows Defender (Also known as Microsoft Security Essentials on Windows 7) to protect your PC. This software comes pre-installed on Windows 8, 8.1 and Windows 10.

To activate on Windows 8, 8.1 or 10, you will need to uninstall all other anti-virus software and restart the machine. It should automcatially begin scanning and monitonring your machine. For more information on this software, visit the Microsoft website

For Windows 7, you can download Microsoft Security Essentials, it is essentially the same program, it just doesn't come pre-installed. Please uninstall an other anti-virus software before installing MSSE. Running more than one anti-virus will affect computer preformance negatively. Click the link to begin the download: Microsoft Secuity Essentials 

Mac Anti-Virus

Technology Support Services reccommends Sophos AntiVirus Software for Mac Computers.  Running multiple AntiVirus programs on your computer at a time can cause conflicts.   Most issues we see on MAC computers are related to browser pop ups, soemtimes re-setting the browser or running an Ad-Blocker is just as effective.

1.  Sophos

  • Mac OS X 10.6 or higher
  • Please uninstall any previous version of antivirus software before installing Sophos. Running more than one anti-virus will affect computer preformance negatively. 
  • Download

If your machine is already infected:

You can bring it into our Technology Support Center or run your own clean-up using the programs listed below.

Please note: These programs are not managed by IT Support, they are free downloads and we are not responsible for their content. 

Clean your own Mac

Malwarebytes for MAC : malware scanner for Macs


Clean your own PC (run in Safe Mode with Networking) --- Press F8 when your system starts)

*** Any Utilities can crash a system, Please backup before attempting.

  1. Rkill  this can sometimes help kill the virus so you can run other things
  2. ADWCleaner  search and then delete
  3. Combofix Does not run on windows 8 or 10
  4. Junkware Removal Tool
  5. HitManPro Another useful tool
  6. Kaspersky's TDS Killer (master Boot Record Check)
  7. SuperAntiSpyware  Similar to Malwarebytes
  8. Malwarebytes Also, Tech Support's Best Friend, Don't forget to update!