Technology Application and Service Catalog - Productivity and Security Services Portfolio

Additional Services

Tickets for Athletic Events can be purchase online by going to http://www.goasu.com and choosing Tickets, or by calling the Ticket Office at 828-262-2079. 
Series 25 is a series of tools for optimizing classroom and event scheduling, space and resource management, web calendar publishing, as well as master planning and reporting. It allows users to view events, locations and resources, schedule events and assign locations and resources, and check location and resource availability. As well as offering a graphic display of near real-time course schedule data from Banner, Series 25 displays all other events occurring in campus teaching spaces. All...

Architecture Services

Electronic media disposal and decommissioning services provide users with an effective and supported method for disposing of electronic media that may hold sensitive or personally identifying information. The Data Processing and Control area has resources available to permanently destroy magnetic media (hard drives, tapes, or disks) and insure no data is left on the media prior to sending it to the surplus or the landfill. This process permanently destroys the media rendering it...
Enterprise Backup Services (EBS) provides for the backup and retention of enterprise and non-enterprise data.  Using a combination of disk and tape based backup systems, EBS offers several levels of data protection and varying backup retention times that can be matched up with your data protection needs. Scheduled maintenance to any backup system will be announced at least 7 days in advance of work being performed to effected parties.  Emergency maintenance will be announced as...
Enterprise Storage Services provides several storage solutions to meet the varying needs of the Campus community. Storage options provided include block(LUN) and file(SMB and NFS). Multiple storage tiers are available with differing performance, redundancy, and availability options. Scheduled maintenance to any storage system will be announced at least 7 days in advance of work being performed to impacted parties.  Emergency maintenance will be announced as quicly as possible to impacted...
OpenVZ is container-based virtualization for Linux. Our OpenVZ environment consists of multiple CentOS containers on a single physical server. Containers are typically setup to run a LAMP (Linux, Apache, MySQL, PHP) stack and are configured and administered by the Enterprise Systems Group. Root access is not given to the end-user. Patching is performed by the Enterprise Systems Group and is done globally across all containers. This platform is generally suited for departmental websites, small...
ITS provides Virtual Machine hosting and management for enterprise and non-enterprise services.   VMware vSphere is the hosting platform used to provide these services.  The VM hosting service provides high availability of VMs hosted in the service.  Redundant high speed storage systems with automatic fail-over ensure underlying storage availability.  The service is made up of multiple hosts that provide automatic restart of VMs in case of host failure.  The...

Collaboration Tools

All faculty and staff are members of this moderated Announce group designed to share campus news and events like lectures, general announcements for faculty and staff, professional development workshops, special events, retirement announcements and more. A digest of messages will be sent each weekday the university is in operation. The primary goal of this site is to give members of the campus community more control over the campus-wide email they each receive. This site gives users options in...
A Blog is made up of a number of individual time-stamped posts called blog entries and allows for registered users to create and maintain a sophisticated online journal. In order to create blog entries the blog module must be enabled by an administrator. In addition, the create blog entries permission must be enabled by an administrator. Go to the website:  http://help.cms.appstate.edu/book/blogs for instructions for creating a blog. 
Each faculty, staff and student is granted one official email account with a standard format of username@appstate.edu. This account is controlled and maintained by Google for Education. This account is web accessible by going to gmail.com. Passwords are setup and maintained by the password manager.  https://password.appstate.edu
All Faculty, Staff and Students use Google Apps for Education for email as well as calendaring, docs and drive.
All Faculty, Staff and Students have access to Google Drive.  Google Drive is a file storage and synchronization service developed by Google.  Google Drive allows users to store files in the cloud, sychronize files across devices and share files.
Google Groups is a feature of Google Apps that makes it easy to communicate and collaborate with groups of people—such as project teams, departments, office locations, and special-interest groups. A group is like a mailing list: It contains the email addresses of its members, but also has its own address. Using just the one email address for the group, you can: send email to group members, invite group members to meetings, and share your content (e.g., Google documents, sites, videos, and...
Generic Accounts with @appstate.edu domains can be created for groups, clubs, teams, committee searches, survey collections, or for representation of a university department.  These accounts are useful when individual names need to be omitted or responses need to be collected and viewed independently from a personal account.  Generic Accounts function as  AppalNET accounts and are web accessible as well as mail client supported.
AppVDI or uDesk Virtual Desktops are cloud based Windows desktop environments. It could be thought of as "Your computer in the cloud." uDesk Virtual Desktops provide the standard campus Windows 7 desktop, including automatic access to uStor.  Additionally, uDesk will remember your personal settings (bookmarks, application customizations, etc…) between sessions. As added security, uDesk Virtual Desktops are refreshed automatically after you logoff.  This means every time you access...
uStor is the file storage system for the University. uStor provides both individual and departmental storage areas.  The individual storage areas are available for individual use and are not shared.  The departmental storage areas can be configured to provide sharing for the whole department or with a limited set of users, both internal and external to the department; or any combination of the two.  All individual and departmental storage areas are given a space quota in...
WebCheckout is an asset management software that tracks the circulation of resources from a checkout center. Primarily used by College of Education, Department of Art, Department of Communication, and College Access Programs.

Consulting and Support

This group consists of IT professionals who are called on to resolve a variety of IT problems for the faculty and staff of the university. ASU has developed a standard computing environment for faculty and staff PCs and Macs called the Appalachian Computing Environment (ACE) desktop installation, which is easily deployed and supported on individual machines. This standardization dramatically reduces the time required to have a user "up and running" when his or her machine has ceased functioning...
The university adopted Scala for the supported digital signage solution for campus. ITS provides the back-end server support for the player management. Each campus entity (E.g. Library, Student Union, etc.) is responsible for purchasing the displays, and the content players. ITS will be happy to consult with areas to recommend hardware configurations and help with vendor quotes for products. Each area also identifies their own content creators for publishing information to the digital signs.
The Call-In Technical Support Center (828-262-6266) is tier one support for technology related issues.  The HelpDesk offers technical information and resources, provides technical solutions, and can refer more complex situations to support personnel who specialize in that particular area. Information is logged into a support management and tracking system to facilitate problem tracking and resolution.  This support unit is also responsible for communication to the campus via...
Appalachian State has partnered with premier online learning company lynda.com to provide any-time access to 1,000's of training courses and over 100,000 tutorials on various topics from IT related subjects to business. All on-demand training is available on your PC or Mac computer, iPad or Android tablet, and smartphones (IOS or Android). lynda.com delivers high-quality videos taught by subject matter experts from industry ensuring you are getting the highest quality education and training...
Information Technology Support Services has a position that manages software purchases, contracts, licensure, and compliance.  Specific questions about software can be directed to the HelpDesk at 262-6266. Appalachian provides software to faculty, staff, and students through a variety of distribution channels. Click here for available software: http://support.appstate.edu/software Antivirus software is provided on computer lab computers and computers using the university build....
The tracking system that Information Technology Services uses is called TechExcel ServiceWise.  This system allows users to enter a request for help and it is routed to the appropriate area to expedite a solution.  To enter a support request, go to the following link and log in with your ASU username and password. 
The Technology Support Center provides computer support for students, faculty, and staff of the University.  The Technology Support Center provides service on personally-owned and University-owned computers of all types. Services include virus resolution, software installation, hardware diagnostics, internet support, gaming console support, and warranty service for Dell, Lenovo, and Apple brands. Technology Support can provide ASU Internet and ASU e-mail setup on wireless...
Warehouse Services Transportation of broken, unneeded, or outdated technology equipment to the warehouse (all personal data is wiped).  Enter a Support Ticket to request services.   Boneyard Services We save working parts from broken machines for use in repair of university owned technology equipment (available for faculty/staff only) The Boneyard equipment is managed by the Support Center in Anne Belk Hall. Please call the Support Center at 828-262-8324 option 2, Enter a Support...
Information Technology Services offers workshops and on-line conference opportunities periodically throughout the year.  These workshops and conferences are announced on http://its.appstate.edu and through email to Faculty, Staff and Students depending on the workshop topic.
Learning Technology Services provides workshops to introduce faculty and staff members to technology used on campus. Focused 1-to-3-hour classes are presented throughout the year. Topics range from basic computer use,  introduction to applications such as Microsoft Excel and Word to complete AsULearn training and task-based topics like using Adobe PhotoShop to edit images for the web. Workshops are typically publicized through the Faculty and Staff mail serve 2 to 3 weeks in advance,...

Desktop Services

The Jamf Pro Casper Management Suite (formerly Casper Server) allows ITS to manage Mac OS X clients including: Inventory, Imaging, Patch Management, Software Distribution, Remote Control, Settings Management, License Management, and Usage Management. Jamf Pro also allows ITS to offer iOS & Mac device management (MDM). This includes a Self Service console for over-the-air (OTA) distribution of in-house and App Store apps, and integration with Apple's Volume Purchase Program (VPP), the...
The SCCM Server is used to manage Windows clients including: Imaging, Driver Management, Software Distribution, Patch Management, System Inventory, Asset Intelligence, Software Metering, Remote Control, and Reporting. SCCM also is the central management system for System Center Endpoint 2012 Protection.
Using the JAMF Pro Suite's Self Service interface, users are able to install iOS apps with a single tap or select from a customized list of recommended apps. Using Self Service, TSS can easily suggest recommended apps to users based on smart groups or deploy Provisioning Profiles and License Codes that allow them to install apps on their own.