News http://support.appstate.edu/news en Info on Recent Google Email Attack http://support.appstate.edu/news/info-recent-google-email-attack <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Google and campus ITS have taken measures to counteract the email attack that occurred earlier this week. At this time, no further action is required from campus users.</p> <p>While this security threat has been eliminated, the unique nature of this attack did highlight an important vulnerability related to connecting third-party applications to our MountaineerApps (Google) accounts.</p> <p><strong>How are third-party Google apps related to the recent attack?</strong><br />In the recent attack, a third-party app masquerading as Google Docs was utilized to collect address book data from Google accounts and send messages for anyone who granted access to it. The request for access was disguised in a link that appeared to be a standard Google Document share.</p> <p><strong>What are third-party apps?</strong></p> <ul> <li>Third-party apps are software/tools that are developed and promoted by someone other than Google.</li> <li>These apps, when installed, will often ask permission to access your Google account. If permission is granted, the third-party app can access information associated with your account.</li> <li>Some third-party apps are beneficial and can make work easier in many situations. However, other applications can be malicious and gain full access to your Gmail or Google Drive data if you agree to their terms of service.</li> </ul> <p><strong>Should I grant access to my Appstate Google account from third-party apps?</strong></p> <ul> <li>You should never allow third-party apps that stem from email messages.</li> <li>Third-party apps are installed from distributors or dedicated web sites. This process should always be initiated by you.</li> <li>Allowing access to your account is a judgement call. Important: Google doesn't review or endorse third-party websites that request access to your Google Account, and takes no responsibility for those sites. If you don't trust the website or application that is requesting your information, you should not approve the request.</li> </ul> <p><strong>How do I view/manage third-party apps that I have installed?</strong></p> <ul> <li>It is a good idea to periodically review the applications that are connected to your accounts on a periodic basis. More information on this can be found at: <a href="https://support.google.com/accounts/answer/3466521?hl=en">https://support.google.com/accounts/answer/3466521?hl=en</a></li> <li>It is important to pay attention to applications that request or gain "Full account access".</li> </ul> <p>&nbsp;</p> </div> </div> </div> Fri, 05 May 2017 20:34:37 +0000 burwelllh 3274 at http://support.appstate.edu New Anti-Malware Software For University Macs http://support.appstate.edu/news/new-anti-malware-software-university-macs <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Faculty and Staff,</p> <p>Next Monday (02/27), ITS will be deploying new anti-malware software for all <strong>University Apple laptops and desktops</strong> systems.</p> <p>As the market share of Apple systems have grown, so too has the threat of malicious software for macOS systems. This new software will help ensure that both University PCs and Macs have equivalent protection against these threats.</p> <p>The software that is being deployed is System Center Endpoint Protection (SCEP), Microsoft's enterprise anti-malware solution. The software will install automatically but will not become fully active until you reboot your machine.</p> <p>If you have questions regarding this software, contact the Help Desk at 262-6266.</p> </div> </div> </div> Wed, 22 Feb 2017 18:13:32 +0000 burwelllh 3206 at http://support.appstate.edu Recent email appearing to be from Chancellor Everts is fraudulent, please do not respond. http://support.appstate.edu/news/recent-email-appearing-be-chancellor-everts-fraudulent-please-do-not-respond <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>If you did click on the link, please change your password.&nbsp; Tech Support will never ask for your credentials. &nbsp; Please be aware of phishing attempts from other email accounts as well.&nbsp; If you have any doubts please contact Tech Support at 828 262 6266.&nbsp;</p> <p>Tech Support</p> </div> </div> </div> Tue, 13 Dec 2016 18:28:29 +0000 shookja 3154 at http://support.appstate.edu Please shut-down your computer before leaving for Winter break http://support.appstate.edu/news/please-shut-down-your-computer-leaving-winter-break <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS has several maintenance dates planned over the Winter Break. Some of this maintenance requires that your office machines be shut-down to minimize the risk of losing data on your personal and departmental storage. (m: and p:) Please save changes to any open documents that are stored on these drives to avoid losing work during the migration.</p> <p><strong>Faculty</strong>, if you are leaving this week and do not plan to return until January, please shutdown your computer before leaving (this will also help with energy savings!)</p> <p><strong>Staff</strong> should also shut-down their computer on or before 5 pm on December 23rd. There will be other dates in early January where we will ask you to shutdown your machine for the weekend.</p> <p><strong>Other ITS maintenance notes</strong> -</p> <p><strong>Friday morning, December 16</strong> - AsULearn will be unavailable from 6 am until noon.</p> <p><strong>Saturday, December 17</strong> - Appalnet, Admissions Pro's, DegreeWorks, E-Procurement and Tech Excel will be unavailable from 6 am until 1 pm.</p> <p><strong>Appalnet Update</strong> - The login page for Appalnet will be replaced with a new landing page in early January. All of the functionality of Appalnet will remain, but with a new updated look.</p> </div> </div> </div> Wed, 07 Dec 2016 20:38:26 +0000 burwelllh 3151 at http://support.appstate.edu October is National Cyber Security Awareness Month http://support.appstate.edu/news/october-national-cyber-security-awareness-month <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">Dear Faculty/Staff,</p> <p>October 2016 marks the 13th annual <a href="http://security.appstate.edu/ncsam2016">National Cyber Security Awareness Month (NCSAM)</a> event sponsored by the <a href="http://go.ncsu.edu/oitnews-item01-1014-homeland:csam">Department of Homeland Security</a> in cooperation with the <a href="http://go.ncsu.edu/oitnews-item01-1014-alliance:csam">National Cyber Security Alliance</a> “to increase the awareness and prevention of online security problems.”</p> <p>In support of NCSAM, ITS is pleased to offer security awareness resources and opportunities to the University Community including:</p> <ul> <li dir="ltr"> <p dir="ltr"><strong>Online Security Awareness Training For All Faculty / Staff</strong>! &nbsp;- All University faculty/staff are now eligible to take <a href="http://security.appstate.edu/securing-the-human">SANS Security The Human Online Training Class</a>! This training will help you identify and safeguard yourself from online cyber threats and risks. &nbsp;To get started just visit:<a href="http://security.appstate.edu/securing-the-human"> security.appstate.edu/securing-the-human</a>.</p> </li> <li><strong>October Mobile Device Security Checkup</strong>&nbsp;- Mondays and Tuesdays from 11am-2pm at PSU contact tables, ITS will be providing free security check-ups for student and faculty/staff mobile devices. &nbsp;Stop by and see if your device is safe &amp; secure!</li> <li dir="ltr"> <p dir="ltr"><strong>Campus Security Presentations</strong> - ITS is hosting three security talks this month to discuss important privacy and security topics relevant to students, faculty, and staff. &nbsp;These include:</p> </li> </ul> <table> <tbody> <tr> <td> <p dir="ltr"><strong>10/17 2PM PSU 169</strong></p> </td> <td> <p dir="ltr"><strong>“Managing Your Online Reputation”</strong> - Cathy Bates, AppState CIO and Co-Chair of the Educause Higher Education Information Security Council, will be presenting on managing your online reputation.</p> </td> </tr> <tr> <td> <p dir="ltr"><strong>10/24 2PM PSU 169</strong></p> </td> <td> <p dir="ltr"><strong>“Credit Cards + Use + Criminals = ?”</strong> - &nbsp;Oscar Knight, ITS Policy and Compliance Coordinator, will present information on keeping your credit card information safe.</p> </td> </tr> <tr> <td> <p dir="ltr"><strong>10/31 2PM PSU 169</strong></p> </td> <td> <p dir="ltr"><strong>“Back To School In CyberSecurity”</strong> - Larry Bridges, CS Lecturer, AppState Alum, and Retired Global Chief Information Security Officer Haynesbrand, Inc, will present on Information Security trends and personal cybersecurity tips.</p> </td> </tr> </tbody> </table> </div> </div> </div> Thu, 13 Oct 2016 13:31:37 +0000 brooksct 3101 at http://support.appstate.edu Computer Support Center Closed Oct. 13-16 http://support.appstate.edu/news/computer-support-center-closed-oct-13-16 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Computer Support Center located in Anne Belk Hall will close at&nbsp;5 pm, Wednesday October 12, and reopen at&nbsp;8 am,&nbsp;Monday, October 17&nbsp;due to construction in the building.</p> </div> </div> </div> Wed, 12 Oct 2016 13:12:39 +0000 brooksct 3099 at http://support.appstate.edu Fall Technology News for Students! http://support.appstate.edu/news/fall-technology-news-students <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As we begin a new academic year, I would like to share with you some of the recent technology updates and initiatives that are underway across campus, specifically for students! Please see our&nbsp;<a href="https://cio.appstate.edu/sites/cio.appstate.edu/files/annual_report_2016.pdf">Annual Report for the fiscal year 2015-2016</a>&nbsp;for even more accomplishments and plans for IT on campus.</p> <p><strong>Improved Wireless Experiences</strong>&nbsp;- We’ve been listening to your feedback and continue to work every year to improve your wireless experience on campus! We added an additional 500 access points during the summer for wireless access. We are also rolling out a new “onboarding” solution which will improve the connection process to the Wi-Fi network. See&nbsp;<a href="https://wireless.appstate.edu/">wireless.appstate.edu</a>&nbsp;for details.</p> <p><strong>You can extend your password expiration date!</strong>&nbsp;&nbsp;A new Password Standard has been approved and when strong passwords are chosen the expiration date could be 120 or even 180 days. Our support team has developed<a href="http://support.appstate.edu/answers/secure-password-tips">&nbsp;tips for creating a strong password</a>&nbsp;which will help you extend your date. You can also keep tabs on your password expiration date by visiting&nbsp;<a href="https://checkyosef.appstate.edu/login.aspx?ReturnUrl=%2f">checkyosef.appstate.edu</a>.</p> <p><strong>Submit Print Jobs from a Web Browser or your Mobile Device</strong>&nbsp;- Currently, if you need to print in a lab or the Library, you need to access the document on a lab or library computer and submit it to print. With our new Pharos Print Center website and Pharos Print Mobile app, you can submit a print job to the queue via a web browser or your mobile device and release the print when you arrive in the Lab or Library.</p> <p>To access this mobile app, go to the app store and search for Pharos Print. To use Pharos Print Center from a web browser go to&nbsp;<a href="https://myprintcenter.appstate.edu/myprintcenter/">myprintcenter.appstate.edu</a>. Visit the&nbsp;<a href="http://support.appstate.edu/services/computer-labs/pharos-print-center">Pharos Print Center</a>&nbsp;and&nbsp;<a href="http://support.appstate.edu/services/computer-labs/pharos-mobile-print">Pharos Mobile Print</a>&nbsp;support sites for instructions and updates.</p> <p><strong>Preferred First Name Initiative</strong>&nbsp;- You may remember in March, 2016, the Registrar’s office began an initiative to display preferred first name on selected pages accessible from the Faculty Services and Advisor menus regardless of whether the student has legally changed their name. You can update your preferred first name in AppalNet by clicking on the Personal Information tab, and then the Preferred First Name link.</p> <p><strong>Students are eligible to use our web-conferencing tool “Zoom”</strong>&nbsp;- All students have Zoom Pro accounts! Through Zoom, available at&nbsp;<a href="https://appstate.zoom.us/">http://appstate.zoom.us</a>&nbsp;-- students can create and host meetings with up to 50 participants from any computer or mobile device. Invitations can be sent to any email address- no ASU account required. Students can also attend Zoom meetings added by their instructor in AsULearn courses.</p> <p><strong>Remember to Download our Appalachian Mobile App!</strong>&nbsp;- A popular and successful mobile app is available to provide timely and important information for students. This mobile app shows grades, course schedules, directory searches, maps, AsULearn, Library info and GOASU. To download, go to the Apple App Store or the Google Play store and search for Appstate.</p> <p><strong>Improved Process to make your life easier!</strong></p> <ul> <li><strong>Course Overload Workflow</strong>&nbsp;- We simplified the process for students who wish to take more than 18 credit hours in a semester. Students who meet the GPA requirements required by the individual colleges will automatically be allowed to add the course. College intervention can be completed electronically, eliminating the paper process. This option is available through the Self Service tab in Appalnet.</li> <li><strong>Financial Aid System for Summer Enhanced</strong>&nbsp;- Students are now provided with more information about Financial Aid options. The registration process has been simplified and enhanced to help make registration easier and faster!&nbsp;</li> <li><strong>Major Declaration Improvements</strong>&nbsp;- Students can now declare their major electronically and University College can see the declaration request immediately to approve or deny the request. Approvals will be automatically sent to the appropriate college and denials will be emailed back to the student. If you are eligible, this option is available through the Self Service tab in Appalnet.</li> </ul> <p><strong>Our Students are using AsULearn and Degree Works!</strong>&nbsp;<br />AsULearn usage continues to increase every year. There were over 7,000,000 sessions last year, which is an 11% increase from the previous year. AsULearn service and performance was also improved this year.. The average page load time was 1.63 seconds, which is a 20% improvement from last year.&nbsp;Degree Works had almost 27,000 hits during the 3rd week of May this year. That is a new record!</p> <p><strong>Smart Classrooms</strong> - Currently there are over 320 Smart Classrooms at Appalachian. During the past 18 months, ITS has installed 24 new Digital Smart Classrooms, replaced or refreshed 52 analog projectors, replaced or refreshed 52 podium computers, and replaced 15 manual projector screens with digital electric screens in Peacock Hall.</p> <p><strong>Thank you for taking our Technology Survey this spring!</strong>&nbsp;- During March and early April of 2016, we asked all of our undergraduate students to take a national survey on their technology experiences at Appalachian. We had 1674 students take the survey and 83.3% of you ranked your technology experience at Appalachian as Good or Excellent. Only 76% of our peer schools had the same ranking. We take the results of these surveys very seriously and work to improve your experiences. See the&nbsp;<a href="https://cio.appstate.edu/sites/cio.appstate.edu/files/ecar_study_of_students_and_technology_2016.pdf">complete results</a>&nbsp;from the survey.</p> <p>Including student feedback is a high priority as we plan technology improvements. Please send your feedback to&nbsp;<a href="mailto:cio@appstate.edu">cio@appstate.edu</a>.</p> </div> </div> </div> Tue, 23 Aug 2016 18:29:29 +0000 brooksct 3067 at http://support.appstate.edu Fall Technology News for Faculty and Staff! http://support.appstate.edu/news/fall-technology-news-faculty-and-staff <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As we begin a new academic year, I would like to share with you some of the recent technology updates and initiatives that are underway across campus. Please see our <a href="https://cio.appstate.edu/sites/cio.appstate.edu/files/annual_report_2016.pdf">Annual Report for the fiscal year 2015-2016</a> for even more accomplishments and plans for IT on campus.</p> <p><strong>Have you noticed there is less daily mail in your inbox?</strong> General Campus Announcements have been combined into an once daily digest. Look for these important campus messages under the new header of "Announce". This message is delivered in the late afternoon versus throughout the day, which means less email! All faculty and staff can subscribe to other areas of interest. Go to <a href="https://announce.appstate.edu/">announce.appstate.edu</a> and subscribe to these groups!</p> <p><strong>You can extend your password expiration date!</strong> A new Password Standard has been approved and when strong passwords are chosen the expiration date could be 120 or even 180 days. Our support team has developed <a href="http://support.appstate.edu/answers/secure-password-tips">tips for creating a strong password</a> which will help you extend your date. You can also keep tabs on your password expiration date by visiting <a href="https://checkyosef.appstate.edu/login.aspx?ReturnUrl=%2f">checkyosef.appstate.edu</a>.</p> <p><strong>Do you want to edit your Preferred First Name?</strong> During the spring semester, the Office of the Provost announced the Preferred First Name initiative for our students. Faculty and staff also have the ability to indicate a preferred first name that will display in the online directory and the Global Address List (GAL) in Google. For more information please see our <a href="http://support.appstate.edu/faculty-staff/preferred-first-name">Preferred First Name Initiative for Faculty and Staff</a>.</p> <p><strong>We continue to work to improve the wireless experience for our campus.</strong> We added an additional 500 access points on campus during this summer for wireless access. We are also rolling out a new "onboarding" solution for non-university owned devices. This will improve the login process to the Wi-Fi network.</p> <p><strong>Smart Classrooms</strong> - Currently there are over 320 Smart Classrooms at Appalachian. During the past 18 months, ITS has installed 24 new Digital Smart Classrooms, replaced or refreshed 52 analog projectors, replaced or refreshed 52 podium computers, and replaced 15 manual projector screens with digital electric screens in Peacock Hall.</p> <p><strong>Voice Over IP Telephone Service</strong> will be implemented over the next 18 months! VOIP will replace our current centrex telephone service over the coming year and a half. The Telecommunications Technicians joined ITS this year to provide efficiencies in services and resource management to implement this project. A VOIP Steering Committee is meeting to help prioritize areas and develop a funding model. The rollout of this exciting project will begin soon.</p> <p><strong>Web Services Drupal Migration</strong> - The Web Services group joined the ITS team this spring to help provide better efficiencies among the two areas. A major project for our Web Services group is the development of a Drupal 7 platform. The Web Services team has worked closely with University Communications to develop consistently themed designs. For progress on this migration project, see <a href="https://webservices.appstate.edu/">webservices.appstate.edu</a>.</p> <p><strong>Online Course Evaluation Software</strong> to be Piloted this Fall - Last year, an online course evaluation software product was piloted with 335 classes participating. Feedback from pilot participants led to the decision to pilot a second solution in the hopes of improving customizable reporting features for different colleges and departments. The new product, Blue eXplorance, has some advanced functionality and is expected to perform well. There will be several presentations offered to campus during the Fall semester. This pilot is open to any departments who would like to use it, please email <a href="mailto:support@appstate.edu">support.appstate.edu</a> if your department is interested in participating.</p> <p><strong>Web Conferencing Solution Chosen!</strong> - The web conferencing tool called Zoom was piloted and chosen for the campus this spring. Zoom will be available through AsULearn as a course activity, or it can be used outside the learning management system through <a href="https://appstate.zoom.us/">http://appstate.zoom.us</a>. Invitations may be sent to any email address- no ASU account required.</p> <p><strong>Campus Print Management Solution</strong> can help us reduce paper usage! - During the Spring semester, several areas on campus piloted Pharos Beacon. This print management solution is designed to help educate departments and individuals about their paper consumption. By knowing about these trends, there is great potential to lower print numbers and costs.</p> <p><strong>Scan to Google Drive</strong> - Using your departmental copier, you can scan a document and create an ADA-compliant, readable, searchable, and correctly-oriented PDF that your students will thank you for! Then, you can use the Google Repository in AsULearn to easily add your scanned PDF to your online course materials. For more instructions, please see our <a href="http://support.appstate.edu/answers/scanning-google-drive">FAQ</a> which includes a video tutorial.</p> <p><strong>Phase II of the Digital Measures Redevelopment is underway</strong> - Phase I of a re-engagement process for Digital Measures was completed in Spring 2016 which included a new interface, updated screen and data field options, and improved support materials. Phase II plans are underway, which include improving reporting capability, developing training workshops for faculty, chairs and administrators, and forming a faculty advisory committee to manage and oversee continued development of the application. See <a href="http://digitalmeasures.appstate.edu/">digitalmeasures.appstate.edu</a> for more information.</p> <p><strong>Data Loss Prevention Tools</strong> - Several new security tools have been deployed to safeguard University data that is regulated by federal, state, and contractual obligations. These tools help the ITS Office of Information Security work with individuals to clean up potential confidential data on their desktops or Google Drive. For more security news, see <a href="http://security.appstate.edu/">security.appstate.edu</a>.</p> <p><strong>Want to see what else we're working on?</strong> Working with our Technology Portfolio Committees and other campus technology units, we created a <a href="https://cio.appstate.edu/roadmap">Technology Roadmap</a> with all major technology projects and work groups. This roadmap provides a transparent and accessible window into anticipated and proposed technology changes for our campus.</p> <p>As I think about this past year, I am amazed at how much we have achieved and how well prepared we are to move forward. I am extraordinarily proud and grateful for the collaboration and hard work of my staff and all campus IT for what they do on a daily basis to support academic, research and administrative work at Appalachian State University.</p> <p>Best<br />Cathy</p> </div> </div> </div> Mon, 22 Aug 2016 16:16:43 +0000 burwelllh 3064 at http://support.appstate.edu Plan to Reduce Daily Email Delivered to Faculty and Staff Inboxes http://support.appstate.edu/news/plan-reduce-daily-email-delivered-faculty-and-staff-inboxes <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Last summer, Appalachian faculty and staff made the successful move to Google Apps for Education. The new levels of collaboration between colleagues and faculty with their students using Google mail, calendar, docs and drive has been extraordinary.</p> <p>In order to continue taking advantage of what Google has to offer our campus, we have worked to streamline and reduce the amount of daily email delivered to your inboxes. Our campus values the sense of community that comes from sharing information about upcoming events, resources and campus announcements, but many feel the volume of email generated to support this communication has grown to an undesirable level.</p> <p>We are starting everyone with a clean slate with special topic groups. Go to the <a href="http://announce.appstate.edu">announce.appstate.edu</a> and "opt-in" to the Google Group for the areas where you would like to continue receiving email. These optional groups include: The Arts, Athletics, Conferences and Camps, Faculty Announcements, Food Services, Global Engagement, Health Promotion, Research, Staff Announcements and Sustainability. You can decide to opt-out of any group whenever you wish.</p> <p>For general campus-wide announcements, there will now be a "daily digest" of these news items that will be sent once a day to your email. This will combine the announcements into one email instead of many.</p> <p>Existing email lists used by the Office of the Chancellor and vice chancellor’s offices for important and timely email including emergencies will remain in use.</p> <p>If you have any questions, please call the IT Support Help Desk at 828-262-6266.</p> <p>Cathy Bates<br />Chief Information Officer</p> </div> </div> </div> Tue, 28 Jun 2016 13:14:22 +0000 burwelllh 3033 at http://support.appstate.edu New Pay-for-Print Pilot in the library http://support.appstate.edu/news/new-pay-print-pilot-library <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>During the second summer session, ITS will pilot a new pay-for-print system in the library. </p><p>This change will require you to enter valid information when printing depending on which card you will be using to pay for a print job at the release station.</p> <p>If you are using your ASU AppCard to pay for your print, you will need to enter your ASU username. If you are using the white ASU Guest Express Card, you will need to enter the card ID number on the front of the card.</p> <p>This will tie the print job to the card and you will only see your jobs at the release station.</p> <p>For more information about this change, see: Campus Printing Services.</p> </div> </div> </div> Tue, 28 Jun 2016 12:58:01 +0000 burwelllh 3032 at http://support.appstate.edu Recent Malware Phishing Attacks - Be Aware http://support.appstate.edu/news/recent-malware-phishing-attacks-be-aware <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS has been monitoring a recent malware attack where the "From" and "To" fields in the email message appear the same. These emails have been received at Appalachian as well as other institutions.</p> <p>These messages contain PDF or ZIP attachment and have subjects like "Image12345.pdf" or "Document1.zip". Google has been filtering many of these, however, if you should receive one of these messages please do not open them.</p> <p>Please report suspicious email to <a href="mailto:phish@appstate.edu">phish@appstate.edu</a></p> </div> </div> </div> Fri, 25 Mar 2016 14:37:27 +0000 burwelllh 2977 at http://support.appstate.edu Upcoming Technology Open Forums http://support.appstate.edu/news/upcoming-technology-open-forums <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">ITS will be hosting open forums next week to gather your feedback on several upcoming projects. &nbsp;&nbsp;&nbsp;We are very interested in hearing your opinions and ideas!<strong><strong><br /></strong></strong></p> <ul> <li dir="ltr"> <p dir="ltr"><strong>A New Campus Web Portal </strong>- Currently we use Appalnet and the MyASU website to provide gateways to campus applications and services and a central location for campus announcements. &nbsp;How do you use these websites? &nbsp;If there was only one place that you logged into everyday for your work or studies, what would it look like?<strong><strong><br /></strong></strong></p> </li> </ul> <ul> <li dir="ltr"> <p dir="ltr"><strong>Web Conferencing </strong>- Our current web conference tool, Blackboard Collaborate, is expensive, somewhat difficult to use, and not well utilized on campus. &nbsp;What features do you want with web conferencing?<strong><strong><br /></strong></strong></p> </li> </ul> <ul> <li dir="ltr"> <p dir="ltr"><strong>Online Evaluations</strong> - There was an online course evaluations pilot (product called CoursEval) during the Fall 2015 semester. &nbsp;Come see the results and share your experiences with evaluations.<strong><strong><br /></strong></strong></p> </li> </ul> <p dir="ltr">There will be three open forums, please drop in as your schedule allows. &nbsp;Faculty, staff and students are all welcome. Light Refreshments will be served.<strong><strong><br /></strong></strong></p> <p><strong>Wednesday, January 27 </strong><strong>&nbsp;</strong>- 3 - 5 pm&nbsp;&nbsp; - Room 417 Beacon Heights, Plemmons Student Union<strong><strong><br /></strong></strong><strong>Thursday, January 28</strong><strong> -</strong> 1 - 3 pm&nbsp; - Room 417 Beacon Heights, Plemmons Student Union<br /><strong>Friday, January 29 </strong>- 10 - 11 am - Online Open Forum - Facilitators - Kelly McCallister and Tom Van Gilder.&nbsp; Register at:<a href="https://attendee.gotowebinar.com/register/143819791495092738">https://attendee.gotowebinar.com/register/143819791495092738</a></p> <p>&nbsp;After registering, you will receive a confirmation email containing information about joining the webinar.</p> <p>We are looking forward to seeing you there!</p> </div> </div> </div> Thu, 21 Jan 2016 14:38:54 +0000 burwelllh 2889 at http://support.appstate.edu Turnitin Kickoff Event Rescheduled http://support.appstate.edu/news/turnitin-kickoff-event-rescheduled <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p dir="ltr"><img class="CToWUd a6T" src="https://lh4.googleusercontent.com/I10gQsSiit0P9Zf3qHJpxTCza4aY2hEJrC2Q3uVFccCuHbrCP2_9xRy6PoCriMlC8uI-vIcUzeTbIyYIY3Ee6IAkce-g3JWk9I3ADfbHY09OPqhvc0dADoT3thh6NKgonrHRVuVV" alt="turnitinTransBack400px.gif" width="220" height="133" /></p> <p>The Turnitin Kickoff Event and Training Day scheduled for this Friday has been rescheduled for Thursday, February 4th.&nbsp; Times and location will be announced the week of the event.</p> </div> </div> </div> Wed, 20 Jan 2016 20:45:19 +0000 burwelllh 2888 at http://support.appstate.edu Turnitin Kickoff Event and Training Day - Friday, January 22, 2016 http://support.appstate.edu/news/turnitin-kickoff-event-and-training-day-friday-january-22-2016 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>&nbsp;</p> <p><img src="https://lh4.googleusercontent.com/inUnRJz80fz7gYqmxPEkllukgFAnF7qINbYCvrkxDXM_KUx9_o9fUCvU7BPiZ6NTmQf7-TGuUHVmQ1mBMX-LX5bjBrlbVXW3DFyCBl1vbvXyHRvQJcWiBt_q3WlfGA_tNuAB3YJK" alt="turnitinTransBack400px.gif" width="165" height="100" /><br /> </p><p dir="ltr"></p> <p dir="ltr"><strong>Turnitin Kickoff Event and Training Day</strong></p> <p> </p><p dir="ltr">When: January 22nd</p> <p dir="ltr">Times: 9:00, 10:30, 1:00</p> <p dir="ltr">Where: Library 026 Computer Lab</p> <p dir="ltr">For: ASU Faculty and Staff</p> <p> </p><p dir="ltr">More than just plagiarism detection - Turnitin helps educators evaluate student work and provide great feedback to improve student learning.&nbsp; Come enjoy some coffee and donuts and learn about Turnitin, a new service added for Appalachian State University.&nbsp; No registration is required, just show up. &nbsp;</p> <p> <ul> <li dir="ltr"> <p dir="ltr">95% of instructors say that Turnitin saves them time in evaluating writing assignments</p> </li> <li dir="ltr"> <p dir="ltr">Supports academic integrity via Originality Reports</p> </li> <li dir="ltr"> <p dir="ltr">Streamlines feedback and grading of writing projects with drag/drop libraries of customized feedback</p> </li> <li dir="ltr"> <p dir="ltr">Provides integration with AsULearn gradebook</p> </li> <li dir="ltr"> <p dir="ltr">Allows for creation and sharing of rubrics and grading guides</p> </li> </ul> </p> </div> </div> </div> Fri, 15 Jan 2016 20:14:37 +0000 burwelllh 2880 at http://support.appstate.edu Turnitin now available for campus http://support.appstate.edu/news/turnitin-now-available-campus <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS is pleased to announce that Appalachian State University now has a site license for Turnitin®. Turnitin consists of a suite of teaching and learning tools for reducing unoriginal content, enhancing feedback, and engaging students in the writing process. The availability of Turnitin on campus promotes originality in student work, improves student writing and research skills, and saves valuable instructor time.</p> <p>The University did a pilot of the software during the Fall 2015 semester, and had positive feedback from 88% of the campus users. In December, the Academic and Research Services Portfolio governance group unanimously voted to adopt the software and the Office of Academic Affairs financially supported the purchase.</p> <p>Instructors can&nbsp; add a Turnitin assignment to an AsULearn site to utilize this powerful tool.&nbsp;The following&nbsp;is a web page with more information.</p> <p><a href="http://asulearnhelp.appstate.edu/support/turnitin-assignment" title="http://asulearnhelp.appstate.edu/support/turnitin-assignment">http://asulearnhelp.appstate.edu/support/turnitin-assignment</a></p> <p>Workshops and other training opportunities will be announced in the coming weeks. If you have any questions before then, please contact our Help Desk at 6266.</p> </div> </div> </div> Fri, 08 Jan 2016 16:02:39 +0000 burwelllh 2874 at http://support.appstate.edu Google Doc Email Phishing Attack, Saturday, November 28, 2015 http://support.appstate.edu/news/google-doc-email-phishing-attack-saturday-november-28-2015 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Over the weekend, ITS detected a wide-spread phishing attack targeting ASU faculty and staff accounts. If you received a message it may have come from a colleague with a compromised account and takes the form of them sharing a Google Doc to you. If you click on the DOWNLOAD link you will be prompted to enter your Appalachian email credentials or approve access to your account. The phishing attacker will then use this information to access your email account to send a similar message from your account to all of your contacts.</p> <p>The message has a subject line of "Document" and a short message like this:</p> <p>I have shared a file with you via Google Docs App.<br />Find it below for your quick review and perusal.</p> <p>Click DOWNLOAD to view shared document.</p> <p>If you received this message and mistakenly provided your credentials, then please change your password immediately and contact the ITS Help Desk at 262-6266 on Monday. If you read your Appalachian email from within a Chrome browser, Google will often place a banner on the email to warn you of potential harmful email. While Google doesn't always get this right, it is certainly helpful to pause when you see the banner and avoid clicking on any links in the email until you have verified that it is not a phishing attack.</p> <p>Remember that "phishing attacks" are illegal attempts to collect login credentials and personal information through deceptive messages.</p> <p>While ITS does monitor and respond to these attacks, it is always helpful to remember that:</p> <p>1. Appalachian State will never ask you for your login credentials.</p> <p>2. Be skeptical of ANY message that containing links that requests login credentials or access to your account.</p> <p>3. Suspicious messages can be forward to <a href="mailto:phish@appstate.edu">phish@appstate.edu</a> for security review.</p> <p>Thank you to everyone who reported this.</p> <p>&nbsp;</p> </div> </div> </div> Mon, 30 Nov 2015 14:35:52 +0000 burwelllh 2850 at http://support.appstate.edu Fall Semester Technology Update http://support.appstate.edu/news/fall-semester-technology-update <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">The first weeks of every new Academic year are always exciting and this year is no exception.&nbsp; As the campus settles into the semester, I would like to share with you some of the projects and initiatives that are underway or coming in the near future in IT.</p> <p dir="ltr"><strong>October is National Cyber Security Awareness Month</strong>.&nbsp; ITS has<a href="http://security.appstate.edu/cybersecurity" target="_blank" class="ext"> several events planned</a> to celebrate and educate faculty, staff and students on how we can better defend ourselves against cyber-attacks.</p> <p dir="ltr">The<a href="http://cio.appstate.edu/sites/cio.appstate.edu/files/AnnualReportWeb20142015.pdf" target="_blank"> Annual Report for the fiscal year 2014-2015</a> is now available on our website. Please take a few minutes to review the incredible progress our central and distributed technology teams have made this year.</p> <p dir="ltr">We are also excited to announce that effective 10/1/2015, the Physical Plant Telecommunications group has begun the process of transitioning into Information Technology Services.&nbsp; This move will allow us to better align resources and prepare for Voice Over IP as telecommunications services continue to merge into network communications.</p> <p dir="ltr">This year begins the third year of our IT Governance model.&nbsp; We have four governance committees and an<a href="http://isac.cio.appstate.edu/" target="_blank" class="ext"> IT Security Advisory Council</a>. &nbsp;These governance groups include the<a href="http://academic.cio.appstate.edu/" target="_blank" class="ext"> Academic and Research Services Technology Portfolio Committee</a>, the<a href="http://administrative.cio.appstate.edu/" target="_blank" class="ext"> Administrative Services Portfolio Committee</a>, the<a href="http://productivity.cio.appstate.edu/" target="_blank" class="ext"> Productivity and Security Services Portfolio Committee</a> and the<a href="http://webmobile.cio.appstate.edu/" target="_blank" class="ext"> Web and Mobile Portfolio Committee</a>. &nbsp;&nbsp;The following are some of the<a href="http://cio.appstate.edu/technology-portfolio-committees/projects" target="_blank"> projects and identified priorities</a> that these governance groups are shepherding and working on this year:</p> <ul dir="ltr"> <li>Expanding Banner Workflow and Fortis Imaging</li> <li>Technology Research Services</li> <li>University IT Security Plans</li> <li>Phase II of Voice over IP</li> <li>Information Analytics</li> <li>Digital Measures, Faculty Workload, APortfolio Pilot, Tech4Teaching collaboration with Belk Library and Information Commons</li> <li>Continued expansion and support for Mountaineer Apps powered by Google Apps for Education</li> </ul> <p dir="ltr"><img class="CToWUd" src="https://lh4.googleusercontent.com/m02oDBF-Ya2scPJ5Gr3-8_XKVv8dtkZzOPri4_ZtirNdY7WMWUikF7GzD55gRZzwyEkymPyLruUDZEBLknps28xyL3C1QzQXGIgwkcbMyGiWgOaUpDO9yelE6PH3-opsgFgsf1x8" alt="" width="1" height="1" />Please see the Office of the CIO website at<a href="http://cio.appstate.edu/" target="_blank"> cio.appstate.edu</a> to follow the progress of technology on campus.</p> <p dir="ltr">Best,</p> <p dir="ltr">Cathy</p> </div> </div> </div> Fri, 23 Oct 2015 14:54:22 +0000 burwelllh 2821 at http://support.appstate.edu ITS Celebrates National Cyber Security Awareness Month http://support.appstate.edu/news/its-celebrates-national-cyber-security-awareness-month <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>&nbsp;&nbsp;<img src="/sites/support.appstate.edu/files/banner%20300x250%20%281%29.gif" alt="" width="300" height="250" />&nbsp;&nbsp; </p><p>October is National Cyber Security Awareness Month. ITS has several events planned to celebrate and educate faculty, staff and students on how to defend yourself against cyber attacks. Faculty, staff and students are all invited to all of these events.</p> <p><strong><br /></strong></p> <p><strong>2015 State of Cyber Security</strong></p> <p><strong>Date: Monday, 10/5/2015</strong></p> <p><strong>Time: 1:30 – 2:30 PM</strong></p> <p><strong>Location: Room 137 C Attic Window, Student Union</strong></p> <p dir="ltr"></p> <p dir="ltr">From rampant cyber-crime, to car hacking, to massive global data dumps, it is clear that cyber security is a topic whose importance only continues to grow. &nbsp;&nbsp;A panel of Appalachian faculty, law enforcement investigators, and IT professionals will discuss and take questions regarding how we can find our way in an ever changing cyber security landscape. What lies ahead and most importantly what can we do about it?&nbsp;&nbsp;</p> <p>&nbsp;<br /> </p><p dir="ltr">&nbsp;</p> <p><strong>Invisible Warfare: Wireless Hacks and Defenses</strong></p> <p><strong>Date: Monday, 10/12/2015</strong></p> <p><strong>Time: 1:30 – 2:30 PM</strong></p> <p><strong>Location: Room 137 C Attic Window, Student Union</strong></p> <p dir="ltr">Wireless security is an often overlooked aspect of personal and organizational cyber security.&nbsp; With wireless connections becoming ubiquitous, many of us have developed WiFi usage habits that don't always reflect an awareness of risks.&nbsp; We'll demonstrate how bad guys use wireless flaws (and our own habits) to go after our data and how we can help defend ourselves and our community from these attacks.</p> <p dir="ltr"></p> <p dir="ltr">&nbsp;</p> <p><strong>Mobile Device Security Checkup</strong></p> <p><strong>Dates: Monday and Tuesday, 10/19/2015 and 10/20/2015</strong></p> <p><strong>Time: 11 AM – 3 PM</strong></p> <p><strong>Location: ITS Table in the International Hallway</strong></p> <p dir="ltr">Stop by to see if your iPhone or Android is protected against the most common privacy &amp; security risks, and hear our recommendations for mobile device security.</p> <p dir="ltr"></p> <p> <table> <tbody> <tr> <td>&nbsp;</td> <td>&nbsp;</td> </tr> <tr> <td>&nbsp;</td> <td>&nbsp;</td> </tr> <tr> <td>&nbsp;</td> <td>&nbsp;</td> </tr> </tbody> </table> </p> </div> </div> </div> Wed, 30 Sep 2015 18:30:06 +0000 burwelllh 2801 at http://support.appstate.edu FRAUD Notice - "SUMMER JOB OPPORTUNITY" http://support.appstate.edu/news/fraud-notice-summer-job-opportunity <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS recently detected an email fraud attempt that was distributed to a number of student campus email addresses. If you received a message with the subject&nbsp;<strong>"SUMMER JOB OPPORTUNITY!"</strong>&nbsp;claiming to be from the Intuit Corporation then please disregard this message. The goal of this particular fraud attempt is to trick individuals into helping redistribute funds gained from illicit activities.&nbsp; We have reported this issue to University Police and they are coordinating with relevant law enforcement agencies.&nbsp;</p> <p><strong>4 Quick Steps To Protect Yourself From Online Fraud</strong></p> <ul> <li>Always employ considerable skepticism when receiving unsolicited job offers, prize claims, or other similar notifications. (If something sounds "fishy" then it most likely is.)</li> <li>Stay alert for phishing scams that attempt to trick you into providing your App State UserID &amp; Password.&nbsp; More information:&nbsp;<a href="http://security.appstate.edu/threats/phishing/" target="_blank" class="ext">http://security.appstate.edu/threats/phishing/</a></li> <li>Remember that ASU employees will never ask you for passwords to your University accounts!&nbsp;</li> <li>Report suspicious messages to&nbsp;<a href="mailto:phish@appstate.edu" target="_blank" class="mailto">phish@appstate.edu</a></li> </ul> <p>We hope this helps.&nbsp; If you have questions or concerns about the fraudulent "SUMMER JOB OPPORTUNITY" message, please don't hesitate to contact us at&nbsp;<a href="mailto:phish@appstate.edu" target="_blank" class="mailto">phish@appstate.edu</a>.</p> </div> </div> </div> Fri, 11 Sep 2015 16:55:11 +0000 taubmanjl 2789 at http://support.appstate.edu Migration Complete - Students are Live in MountaineerApps http://support.appstate.edu/news/migration-complete-students-are-live-mountaineerapps <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">We finished copying students' email, contacts, calendars, Drive and Sites from @email.appstate.edu accounts to &nbsp;@appstate.edu MountaineerApps accounts. &nbsp;Students, please login to your MountaineerApps account and join Appalachian faculty and staff at MountaineerApps. &nbsp;We hope you find it easier to connect and collaborate with each other.</p> <p dir="ltr"><strong>How do I login to MountaineerApps?</strong>&nbsp;&nbsp;&nbsp;Go to gmail.com, and sign in with your&nbsp;<a href="mailto:username@apspstate.edu" class="mailto">username@appstate.edu</a>&nbsp;and University password. &nbsp;(If you haven’t changed your password since July 1, you’ll need to do that first by going to password.appstate.edu.) &nbsp;See our video of getting started --&nbsp;<a href="http://gogoogle.appstate.edu/training-support" target="_blank" class="ext">http://gogoogle.appstate.edu/training-support</a>&nbsp;-- and find mobile device set up information at &nbsp;<a href="http://gogoogle.appstate.edu/setup-clients" target="_blank" class="ext">http://gogoogle.appstate.edu/setup-clients</a></p> <p dir="ltr"><strong>What’s going to happen to my email.appstate.edu account?</strong>&nbsp;&nbsp;Your email.appstate.edu account will be available until September 1, 2015 to verify that everything you need was copied to your MountaineerApps account. &nbsp;</p> <p dir="ltr"><strong>Will I continue to get email sent to me at&nbsp;<a href="mailto:username@email.appstate.edu" class="mailto">username@email.appstate.edu</a>?&nbsp;</strong>Yes, email sent to you at&nbsp;<a href="mailto:username@email.appstate.edu" class="mailto">username@email.appstate.edu</a>&nbsp;is now being forwarded to your&nbsp;<a href="mailto:username@appstate.edu" class="mailto">username@appstate.edu</a>&nbsp;account. &nbsp;Please start providing your email address as&nbsp;<a href="mailto:username@appstate.edu" class="mailto">username@appstate.edu</a>. &nbsp;</p> <p dir="ltr"><strong>What else?</strong>&nbsp;&nbsp;When you use a public computer, make sure to logout of your account before logging off the public computer. &nbsp;If you had a forward on your @email.appstate.edu account, then you will need to reset it on your @appstate.edu account.&nbsp;</p> <p dir="ltr"><strong>Need Help? &nbsp;</strong></p> <ul> <li dir="ltr"> <p dir="ltr">Check out our&nbsp;<a href="http://gogoogle.appstate.edu/training-support" target="_blank" class="ext">http://gogoogle.appstate.edu/training-support</a>&nbsp;site</p> </li> <li dir="ltr"> <p dir="ltr">Come by our&nbsp;<a href="http://support.appstate.edu/services/technology-support-center" target="_blank" class="ext">Technology Support Center</a>&nbsp;for help</p> </li> <li dir="ltr">Contact our Help Desk at 262-6266</li> </ul> <h3>&nbsp;</h3> </div> </div> </div> Wed, 12 Aug 2015 16:21:10 +0000 taubmanjl 2757 at http://support.appstate.edu Going Google Update - Training Opportunities and Upcoming Student Migration http://support.appstate.edu/news/going-google-update-training-opportunities-and-upcoming-student-migration <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p><strong>Training Opportunities</strong></p> <p>There are four training opportunities planned next week for faculty and staff in preparation for the beginning of Fall Semester using MountaineerApps. Additional training will be given during the last week of August and the month of September. Please see <a href="http://gogoogle.appstate.edu/training-support">http://gogoogle.appstate.edu/training-support</a> to register for these later workshops and for pre-recorded webinars and other training videos.</p> <p><strong>Monday, August 10</strong></p> <p><a href="https://workshops.appstate.edu/detail.aspx?key=1211">Using Google with AsULearn</a> (face-to-face workshop)</p> <p>9:00 am -11:00 am</p> <p><strong>Tuesday, August 11</strong></p> <p><a href="https://attendee.gotowebinar.com/register/1373086981134897154">Gmail and Calendaring Webinar</a></p> <p>10:00am - 11:00 am</p> <p>(Note:This webinar will be offered in the 1st Floor Computer Lab of Anne Belk or you can watch from your computer in your office or home.)</p> <p><strong>Wednesday, August 12</strong></p> <p><a href="https://attendee.gotowebinar.com/register/3675116884023474178">Gmail and Calendaring Webinar</a></p> <p>2:00pm - 3:00 pm</p> <p>(Note:This webinar will also be offered in the 1st Floor Computer Lab of Anne Belk or you can watch from your computer in your office or home.)</p> <p><strong>Thursday, August 13</strong></p> <p><a href="https://workshops.appstate.edu/detail.aspx?key=1211">Using Google with AsULearn</a> (face-to-face workshop)</p> <p>1:00 pm -3:00 pm</p> <p><strong>Student Migration begins this evening</strong></p> <p>Student email and calendars will be migrated from the @email.appstate.edu domain to @appstate.edu domain, beginning this evening, Wednesday, August 5 at 6 pm. Students will now log into <a href="http://gmail.com" title="http://gmail.com">http://gmail.com</a> instead of Appalnet or Webmail. Migration of Drive, Docs, and Sites&nbsp;will begin after Mail and Calendar are complete.</p> <p>Any email sent to the <a href="mailto:username@email.appstate.edu">username@email.appstate.edu</a> will still be delivered, however, we encourage faculty and staff to begin using <a href="mailto:username@appstate.edu">username@appstate.edu</a> to contact students.</p> <p>If you know of a student with any questions, please have them contact the Help Desk at 828-262-6266.</p> </div> </div> </div> Wed, 05 Aug 2015 14:16:30 +0000 burwelllh 2754 at http://support.appstate.edu Reminder - Students - Changes to Email are happening Wednesday, August 5 http://support.appstate.edu/news/reminder-students-changes-email-are-happening-wednesday-august-5 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Changes affecting your Appalachian email, calendar, docs and drive are happening TOMORROW, (Wednesday, August 5 at 6pm.) Your email is being migrated from @email.appstate.edu to @appstate.edu.</p> <p><strong>What Does this Mean?</strong></p> <ol> <li>You will begin checking your email at <a href="http://gmail.com" title="http://gmail.com">http://gmail.com</a>. (NOT Appalnet or Webmail)</li> <li>You will sign in with your <a href="mailto:username@appstate.edu">username@appstate.edu</a> instead of <a href="mailto:username@email.appstate.edu">username@email.appstate.edu</a></li> <li>If you haven't changed your password since July 1, you need to do that in order to log in to see your migrated email.</li> <li><strong>Thursday, August 6</strong> - On your mobile device, go to Settings&gt;Accounts and delete your existing email account set-up. After deleting your current settings, add a new Google Account. You will be prompted to sign in with your email address (<a href="mailto:username@appstate.edu">username@appstate.edu</a>) and your ASU password.</li> </ol> <p><strong>More Info:</strong></p> <p>Your Docs and Drive content will also be migrated, but this process will not begin until email is migrated. Most of this migration will be complete before August 13. We recommend you make no changes to Docs and Drive after tomorrow at 6pm until we send an announcement that the migration is complete. If you do need to create or work in your drive, please log into <a href="http://gmail.com" title="http://gmail.com">http://gmail.com</a> with your <a href="mailto:username@appstate.edu">username@appstate.edu</a>.</p> <p>It is important to prepare for this transition to avoid missing important information at the beginning of the school year.</p> <p>If you have questions or concerns, please call the Help Desk at 262-6266 or visit gogoogle.appstate.edu/students</p> </div> </div> </div> Tue, 04 Aug 2015 19:46:40 +0000 burwelllh 2753 at http://support.appstate.edu Reminder - Upcoming Changes to Student Email http://support.appstate.edu/news/reminder-upcoming-changes-student-email <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>This is a reminder that changes are coming after 6 pm on August 5 that will affect your Appalachian email, calendar, docs and drive. This applies to <strong>current students, applicants, and alumni who graduated after May, 2014</strong>. The following are some things you should be aware of:</p> <ul> <li>Your Email and Calendar will be fully migrated to our new Google domain (Mountaineer Apps) during the evening of August 5. Beginning at 6pm all new email will be delivered to Mountaineer Apps. (Note: We are dropping the @email.appstate.edu domain but please note that any email sent to <a href="mailto:username@email.appstate.edu">username@email.appstate.edu</a> will still be delivered. You should start using <a href="mailto:username@appstate.edu">username@appstate.edu</a> as the address you give out.</li> </ul> <ul> <li>Your Docs and Drive content will also be migrated, but this process will take longer. Most of the information will be migrated by August 14. <strong>We recommend you make no changes to Docs and Drive from August 5-August 14, if possible.</strong> If you do need to create or work in your drive, please do so in MountaineerApps. (This is to ensure that any changes are migrated)</li> </ul> <p><strong>The following is what you need to do to prepare:</strong></p> <ol> <li>Between July 1, 2015 and the evening of August 5, you need to change your password. This can be done at: <a href="http://password.appstate.edu" title="http://password.appstate.edu">http://password.appstate.edu</a>.</li> <li>You will change the way you log into email. After August 5 at 6 pm, go to <a href="http://gmail.com" title="http://gmail.com">http://gmail.com</a> to check your email instead of Appalnet or Webmail.</li> <li>You will sign into your Appalachian account with your <a href="mailto:username@appstate.edu">username@appstate.edu</a> instead of <a href="mailto:username@email.appstate.edu">username@email.appstate.edu</a>.</li> <li>Your current mobile device setting will no longer work after 6pm on August 5, but you will now have the ability to fully utilize Google Apps on your mobile device! You can install the Gmail app to your phone at any time using the play or app store but please wait until August 5th to use this product as your current messages will not appear until that time.</li> </ol> <p>It is important to prepare for this transition to avoid missing important information at the beginning of the school year.</p> <p>If you have questions or concerns, please call the Help Desk at 262-6266 or visit gogoogle.appstate.edu/students</p> </div> </div> </div> Mon, 27 Jul 2015 20:17:58 +0000 burwelllh 2744 at http://support.appstate.edu Google Training and Student Migration http://support.appstate.edu/news/google-training-and-student-migration <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Faculty and staff have been live on Mountaineer Apps hosted by Google for almost a month! Now that you have had a chance to work with Google a few weeks, you may have some unanswered questions. ITS is holding four basic overview classes of the Google Core Applications (Gmail, Calendar and Drive) during July in Room 024 of the Library. (July 10, July 17, July 23, and July 31 from 9 am -10 am) Please <a href="http://workshops.appstate.edu/detail.aspx?key=1197">sign up here</a>.</p> <p><strong>Upcoming Student Migration Plans:</strong></p> <p>We will migrate students from the @email.appstate.edu domain to MountaineerApps in early August after second session summer school. Students will be live in MountaineerApps on August 13th to start Fall 2015 on a single email platform for students, faculty, and staff. Information about this move will be sent to students in the coming weeks, and posted here: <a href="http://gogoogle.appstate.edu/students">http://gogoogle.appstate.edu/students</a>.</p> <p>If a student has had <strong>a non-student employee role in the past 14 months</strong>, their account was migrated to MountaineerApps with the faculty and staff accounts. If you are teaching or working with students who report they are not receiving email, please refer them to <a href="http://gogoogle.appstate.edu/training-support">http://gogoogle.appstate.edu/training-support</a> which has instructions on setting up their new account, or the Help Desk for assistance at 828-262-6266.</p> <p>Please contact us at <a href="mailto:gogoogle@appstate.edu">gogoogle@appstate.edu</a>&nbsp;with any questions or concerns.</p> </div> </div> </div> Thu, 09 Jul 2015 17:21:41 +0000 burwelllh 2738 at http://support.appstate.edu Google Tip of the Week - Get more from your Calendar http://support.appstate.edu/news/google-tip-week-get-more-your-calendar <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p><strong>Calendar Tips</strong></p> <p><strong>Jump to Date</strong></p> <p>Do you need to look at dates in the future or past and would rather not scroll through months of the calendar? Choose the Gear icon in your calendar, choose Labs, and enable Jump to Date. Be sure to click Save after enabling this Lab. In the upper right hand side of your calendar, you will see where you can put any past or future date and go straight to that date!</p> <p><strong>Next Meeting</strong></p> <p>Want to help stay on schedule? There is another Lab that acts as a timer located in the upper right hand side of your calendar showing you how much time you have until your next meeting. Choose the Gear iron in your calendar, choose Labs, and enable Next Meeting, remembering to click Save.</p> <p><strong>All Day Events – something to be aware of</strong></p> <p>If you have an event on your calendar marked as "All day", you may also need to take an additional step, so no one schedules any meetings for you on that day. The default on the Calendar is "Show me as available", you must mark yourself as "busy" as well. (An additional options is to go to Labs and enable "Automatically declining events" which will decline any event sent to you during busy times as well)</p> <p><strong>Do you want more control of your Calendar invitations?</strong></p> <p>You can control the display of and the reminders for events you are invited to by going to the gear icon in your calendar and choosing Settings. Go to "Automatically add invitations" to my calendar and select one of the following options:</p> <ul> <li><strong>Yes:</strong> All invitations will be added to your calendar by default, regardless of your response.</li> <li><strong>Yes, but don't send event reminders until I have responded</strong>: Same as above, except you'll only receive event reminders for events to which you've responded "Yes" or "Maybe." You won't receive reminders for events you have declined or have yet to respond.</li> <li><strong>No, only show invitations to which I have responded</strong>: Only events to which you've responded "Yes" or "Maybe" will be added to your calendar.</li> </ul> <p>If you want to hide invitations you have declined, choose Settings and <strong>Show events you have declined</strong> and choose No.</p> <p>For more information on using Google Calendars (MountaineerCalendar) see <a href="http://gogoogle.appstate.edu/training-support/mountaineercalendar">http://gogoogle.appstate.edu/training-support/mountaineercalendar</a>.</p> </div> </div> </div> Mon, 29 Jun 2015 14:05:39 +0000 burwelllh 2734 at http://support.appstate.edu Attention: Exchange Calendar Users http://support.appstate.edu/news/attention-exchange-calendar-users <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As part of our move to Google Apps for Education and a single calendar system for the University, we will retire Exchange (Outlook) on Monday, June 29.</p> <p>If you have been using an Exchange calendar, all of your information was migrated. You should compare your new Google Calendar (MountaineerCalendar) with your old Exchange information to ensure accuracy.</p> <p>The urgency to discontinue using Exchange is because these accounts are creating connectivity issues with setting up Mac email clients on mobile devices.</p> <p>For more information on using the <a href="http://gogoogle.appstate.edu/training-support/mountaineercalendar">Google Calendar (MountaineerCalendar)</a>, see <a href="http://gogoogle.appstate.edu">gogoogle.appstate.edu</a>.</p> </div> </div> </div> Tue, 23 Jun 2015 18:17:07 +0000 burwelllh 2733 at http://support.appstate.edu Need more Google Training? http://support.appstate.edu/news/need-more-google-training <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We have been live on Google for a week now and due to popular demand, we are providing more training sessions during the next few weeks.</p> <p>You can <a href="http://workshops.appstate.edu/detail.aspx?key=1197">register here</a> for general overview training sessions on Gmail, Calendar, Drive and Sharing in Library 024 Computer Lab. These will be held on the following dates from 9 am - 10 am: June 26, July 2, 10, 17, 23 and 31.</p> <p>If you need One-on-One help or Small-group sessions:</p> <ol> <li>Come to our Google Headquarters - Anne Belk 216 between the hours of 9:00 am - 4:00 pm for help!</li> <li>Contact a Google Hero for help in your area. They want to help! See our Google Heroes List at <a href="http://gogoogle.appstate.edu/google-heroes">http://gogoogle.appstate.edu/google-heroes</a></li> <li>You may also submit a <a href="https://techexcel.appstate.edu/scripts/texcel/servicewise/clogin.dll">support request</a> and request some one-on-one help with an IT Consultant.</li> </ol> <p>We have <a href="http://gogoogle.appstate.edu/training-support/mountaineermail">recorded webinars</a> on <a href="http://gogoogle.appstate.edu">gogoogle.appstate.edu</a>, and more webinars will be announced soon.</p> </div> </div> </div> Tue, 23 Jun 2015 18:12:21 +0000 burwelllh 2732 at http://support.appstate.edu Faculty and Staff are Live on Google! http://support.appstate.edu/news/faculty-and-staff-are-live-google <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">&nbsp;Today, our faculty and staff are live on MountaineerApps powered by Google Apps for Education! This migration has touched every person at Appalachian, and I want to thank everyone who has worked to move us to Google. It has been a true team endeavor for our campus.</p> <p>I encourage you to find time today and this week to explore MountaineerApps and get your email and calendar organized in just the way you like to use it. We have arranged a lot of resources to make this transition a positive experience for everyone.</p> <p>If you need help, look around for balloons, Google signs and Google t-shirts worn by our Heroes and Masters. We have Room 216A Anne Belk staffed between 8am and 5pm all week for you to drop in for help. You can also submit a <a href="https://techexcel.appstate.edu/scripts/texcel/servicewise/clogin.dll">support ticket</a>, email <a href="mailto:gogoogle@appstate.edu">gogoogle@appstate.edu</a>, or call our Help Desk at 262-6266 with any questions.</p> <p>We will be sending out Google Tips all week from the questions we receive to help all of you get the most out of Google.</p> <p>Our retirees will be going live next Monday and we are beginning the migration of student accounts from email.appstate.edu to appstate.edu. By the beginning of fall semester, everyone will be on a single communication platform!</p> <p>Thank you again!</p> <p>Cathy</p> </div> </div> </div> Mon, 15 Jun 2015 13:38:26 +0000 burwelllh 2726 at http://support.appstate.edu It's Time to Go Google! - June 12, 2015 http://support.appstate.edu/news/its-time-go-google-june-12-2015 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">We hope all of you are excited as we are and you're ready to move to MountaineerApps!</p> <p><strong>This is what you need to know!</strong></p> <p>All new email will be delivered to your MountaineerMail account TODAY between 4 pm and 7pm. If you need to use email over the weekend, please use your new MountaineerMail account . The last few weeks of mail will be migrated into your MountaineerMail account this weekend, and your old campus mail account should be only used to view mail. (To access your new MountaineerMail email account, you must change your password, go to gmail.com, and use your entire email address as the username)</p> <p><strong>Mobile Devices</strong> - You will need to make a few changes to setup your email on your mobile device. Mobile device setup and additional Google help will be located by the bell in front of Anne Belk on Monday - look for the balloons. The following are the instructions if you want to set up your own mobile device, (Wait until after 7pm today to set these up):</p> <ul> <li><a href="http://support.appstate.edu/answers/setting-mountaineerapps-ios-googles-apps">Setting up the Official Google Apps on iOS (iPad/iPhone)</a></li> <li><a href="http://support.appstate.edu/answers/setting-mountaineerapps-ios-google-connector">Setting up Apple Mail, Contacts, &amp; Calendar on iOS (iPad/iPhone)</a></li> <li><a href="http://www.google.com/url?q=http%3A%2F%2Fsupport.appstate.edu%2Fanswers%2Fsetting-mountaineermail-calendar-android&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNFqmREFB-Cv89xdDSL1jRPQB-zWag">Setting up Google on Android</a></li> </ul> <p><strong>Do you own a generic account?</strong> Remember, you need to change the password for generic accounts as well. See our <a href="http://gogoogle.appstate.edu/faq/322">FAQ</a> to learn how to delegate these accounts.</p> <p><strong>Do you send to a listserv?</strong> Good News, for now nothing will change on emailing your lists!</p> <p><strong>Is your email forwarded to another account?</strong> If you have a forward from your appstate account to another outside account, it will be broken TODAY between 4 and 7 pm.</p> <p><strong>Getting Help Next Week</strong></p> <p><strong>Google Heroes and Google Masters</strong> - As part of the project, we have 178 Google Heroes and 24 Google Masters who have trained on most everything Google over the past two months. They will be in buildings across campus and are ready to help! Look for people wearing their Google t-shirt and for signs. For a list of Heroes and Masters, see <a href="http://gogoogle.appstate.edu/heroes-and-masters">http://gogoogle.appstate.edu/heroes-and-masters</a>.</p> <p><strong>Walk in for Help! - Go to Room 216 Anne Belk Hall</strong> (our Google Headquarters). Beginning June 15, we will have this room staffed from 8am – 5pm Monday- Friday, to help you with any questions. Mobile device setup and additional Google help will be located by the bell in front of Anne Belk - look for the balloons!.</p> <p>Send us a Request, Email or Call - Enter a <a href="https://techexcel.appstate.edu/scripts/texcel/servicewise/clogin.dll">support request</a> for a consultant to come to your office. Send us an email at <a href="mailto:support@appstate.edu">support@appstate.edu</a> or <a href="mailto:gogoogle@appstate.edu">gogoogle@appstate.edu</a> or call our Help Desk at 828-262-6266</p> </div> </div> </div> Mon, 15 Jun 2015 13:08:07 +0000 burwelllh 2725 at http://support.appstate.edu Countdown to Google - More Info- June 11, 2015 http://support.appstate.edu/news/countdown-google-more-info-june-11-2015 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Hopefully, everyone has had a chance to <a href="http://password.appstate.edu">change your password </a>and log into your MountaineerApps email account (including generic accounts). If not, we strongly encourage you to do so today. (Remember all of your email will not be in the new account just yet, mail <a href="http://gogoogle.appstate.edu/faq/320">migrations</a> are continuing through the weekend.)</p> <p><strong>Still Time for Training Workshops today!</strong> Our migration partner (Onix) is conducting training today. It's not too late...no registration is required, room 114 in the Library!</p> <ul> <li>Gmail and Calendar - 9:00 am - 10:00 am</li> <li>Google Sites - 10:30 am - 11:30 am</li> <li>Advanced Docs 2:00 pm - 3:00 pm</li> <li>Google Plus 3:30 pm - 4:00pm</li> </ul> <p><strong>Appalnet</strong> - You will no longer use Appalnet to check your email. You will log into gmail.com instead. If you check your email in Appalnet, you will only see email sent from June 12 and earlier.</p> <p><strong>Banner</strong> - If you use Banner, you will want to continue using Internet Explorer, Firefox or Safari with Banner. Chrome works best with MountaineerApps (Google Apps).</p> <p><strong>Don't forget Calendars</strong> - Using the Google calendar is different from other <a href="http://gogoogle.appstate.edu/training-support/mountaineermail">calendaring systems</a> you may have used. It has much more functionality! See the calendar section on gogoogle.appstate.edu for more on using MountaineerCalendar. Be sure you use Chrome with your calendar. If your department needs extra help with setting up your calendars, please put in a <a href="https://techexcel.appstate.edu/scripts/texcel/servicewise/clogin.dll">support request</a>.</p> <p><strong>Exchange Calendar</strong> - If you use an Exchange calendar, all of your information will be migrated. You will have two weeks to compare calendars, then Exchange Calendars will be retired on June 29, 2015.</p> <p>Please visit our website <a href="http://gogoogle.appstate.edu">gogoogle.appstate.edu</a> for all the latest on Going Google!</p> </div> </div> </div> Mon, 15 Jun 2015 12:59:42 +0000 burwelllh 2724 at http://support.appstate.edu Countdown to Google - June 10, 2015 http://support.appstate.edu/news/countdown-google-june-10-2015 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We will be live on Google in just a few days. This is what you need to do now to get ready.</p> <p>1.<strong> Change your password</strong> –</p> <p>Before you log into your Google account for the first time, change your password using the <a href="https://www.google.com/url?q=https%3A%2F%2Fpassword.appstate.edu%2Fpswdchgform%2F&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNEZF33J8ydV541KbXj-d9FAGKpXSQ">Password Manager</a>. Note: If you are the owner of a generic account, for example <a href="mailto:gogoogle@appstate.edu">gogoogle@appstate.edu</a>, you need to change the password and log into this account as well. All generic accounts are going live on Monday, June 15 too.</p> <p>2. <strong>Open Google Chrome</strong> –</p> <p>MountaineerApps (Google Apps) works with most browsers, but Chrome will give you the best experience. Chrome is installed on all University computers on both the Mac and PC platform. If you need to install Google Chrome for home computers, please do not search for the installer on the web, instead we highly recommend using this link: <a href="https://www.google.com/chrome/browser">https://www.google.com/chrome/browser</a>. &nbsp;</p> <p>3. <strong>Sign into your Account</strong> –</p> <p>Go to <a href="http://www.google.com/">mail.google.com</a>&nbsp;and sign in with your AppState email address (e.g. <a href="mailto:user@appstate.edu">user@appstate.edu</a>) and password. Note: You will only see some of your email as mail migrations are continuing through the weekend. For more details, see our migration schedule. Plan to only view your email and calendar in Google until the migration is complete.</p> <p>4. <strong>Learn About MountaineerApps on our Website – <a href="http://gogoogle.appstate.edu">http://gogoogle.appstate.edu</a> </strong></p> <p>Click a Gmail, Calendar, Drive, or Chrome button under Training and Support to watch videos, see guides and get training. We are also offering<a href="http://www.google.com/url?q=http%3A%2F%2Fgogoogle.appstate.edu%2Fnews%2Fgoogle-training-june-10-june-11&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNG4B3gmTh0QTxJ4d3nNLzAJjcQmYA"> additional training workshops </a>today and Thursday. Also, view our <a href="http://gogoogle.appstate.edu/sites/gogoogle.appstate.edu/files/FacultyandStaffGoogleQuickReferenceGuide.pdf">Faculty &amp; Staff Quick Reference Guide</a>.</p> <p>Look for more information this week as we continue the countdown!</p> </div> </div> </div> Mon, 15 Jun 2015 12:52:24 +0000 burwelllh 2723 at http://support.appstate.edu Get Ready - Google is Coming http://support.appstate.edu/news/get-ready-google-coming <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>All faculty and staff will be moved to MountaineerApps -- powered by Google Apps for Education -- on Monday, June 15. ITS wants to make sure that everyone is ready for this move. Not only will ALL staff, faculty, and generic accounts now be using Gmail for email, everyone will also have access to Google Calendars, Google Drive, and many other Google apps listed at: <a href="http://gogoogle.appstate.edu/google-apps">http://gogoogle.appstate.edu/google-apps</a></p> <p>Beginning at 4 PM on Friday, June 12, incoming mail will be routed to your new MountaineerApps account. Before then, we encourage you to login to your new MountaineerApps account, if you haven't done so, by following these directions: <a href="http://gogoogle.appstate.edu/training-support">http://gogoogle.appstate.edu/training-support</a>.&nbsp;To avoid problems with the migration of your email and calendar, please only use MountaineerMail and MountaineerCalendar for viewing and following training.</p> <p>Help? The following open training sessions will be available Wednesday June 10 and Thursday June 11 in Room 114 of the Library, no registration is required.</p> <p><strong>Wednesday, June 10:</strong></p> <ul> <li>Gmail and Calendaring 9:00 - 10:00 AM</li> <li>Drive and Docs 10:30 - 11:30 AM</li> <li>Google Sites 2:00 - 3:00 PM</li> <li>Google Plus 3:30 - 4:30 PM</li> </ul> <p><strong>Thursday, June 11:</strong></p> <ul> <li>Gmail and Calendaring 9:00 - 10:00 AM</li> <li>Google Sites 10:30 - 11:30 AM</li> <li>Advanced Docs 2:00 - 3:00 PM</li> <li>Google Plus 3:30 - 4:30 PM</li> </ul> <p>If you cannot attend a training sessions, online training is available at <a href="http://gogoogle.appstate.edu" title="http://gogoogle.appstate.edu">http://gogoogle.appstate.edu</a> or enter a support request at <a href="http://support.appstate.edu">http://support.appstate.edu</a>&nbsp;for a consultant to come to your office. Questions? Contact <a href="mailto:support@appstate.edu">support@appstate.edu</a> or <a href="mailto:gogoogle@appstate.edu">gogoogle@appstate.edu</a> .</p> <p><strong>Exchange and Calcium Calendar Users</strong> - As part of our move to MountaineerCalendar, a single calendar system for the University, we will retire Exchange (Outlook) on June 29, and Calcium on August 31. We need to retire Exchange soon because the exchange accounts are creating connectivity issues with setting up Mac email clients on mobile devices. For training on MountaineerCalendar, see our <a href="http://www.google.com/url?q=http%3A%2F%2Fgogoogle.appstate.edu%2Ftraining-support%2Fmountaineercalendar&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNHR6NlortWn5RvYk0hsufJOquUouA">online training</a> or attend the training session above. Check out this <a href="http://www.google.com/url?q=http%3A%2F%2Fsupport.appstate.edu%2Fanswers%2Fmigrate-calcium-calendar-events-mountaineercalendar&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNEIKaG45SryB8vJpUfJJo-WzTteXg">video guide</a> with instructions on exporting your Calcium Calendar information to MountaineerCalendar.</p> <p>We'll send more information this week about this big move. Go Apps!</p> </div> </div> </div> Tue, 09 Jun 2015 17:23:34 +0000 burwelllh 2712 at http://support.appstate.edu Going Google Status Update http://support.appstate.edu/news/going-google-status-update <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Our Going Google project is on schedule and the campus will be live on Google (MountaineerApps) in a little over 3 weeks! Our website dedicated to this project has new information added daily <a href="http://gogoogle.appstate.edu/" target="_blank" class="ext">http://gogoogle.appstate.edu</a> with FAQ's, training opportunities, news and more.</p> <p>Please take our <a href="https://docs.google.com/forms/d/12drioyfZEO6vZs6QRZtl7k9Ozodoa5H8eVssdASXb2c/viewform" target="_blank" class="ext">Google Readiness Survey</a>, it will take less than 5 minutes. We are seeking feedback on our preparation and communication for getting the campus ready to Go Google! Your feedback will help us tailor future communications and training.</p> <p>Important Security Note: Please be extra vigilant about email phishing attempts during this migration. This is the time when you might think ITS is sending you an email about your account that requires your action. Please be advised that updates will only come to you from the Office of the CIO, IT Support, and GoGoogle. We will never ask you for your account or password information. If you have an email that asks you to click on a link to login, it is not from us. If your password needs to be updated during this time, you will receive the normal notification that directs you to the password change utility. If you have questions about the validity of a message, please forward it to <a href="mailto:phish@appstate.edu" class="mailto">phish@appstate.edu</a> or call our Help Desk at 828-262-6266.</p> <p>Our Early Adopters will be live in MountaineerApps this Monday, May 25th. We have over 500 early adopter accounts ranging from individuals to whole departments.</p> <p>Google Masters and Google Heroes: Nearly 200 Appstate "Google Masters" and advanced Google Heroes that have completed the Google Master's steps will be migrating with the early adopters. This group will help smooth our transition to Google. A big thank you to this group for their help! See <a href="http://gogoogle.appstate.edu/heroes-and-masters" target="_blank" class="ext">http://gogoogle.appstate.edu/heroes-and-masters</a> to find a Google Master or Hero near you.</p> <p>Go Live Date for Faculty and Staff is Monday, June 15th – The date is fast approaching, you can go to <a href="http://gogoogle.appstate.edu/training-support" target="_blank" class="ext">http://gogoogle.appstate.edu/training-support</a> and take advantage of our training opportunities whenever you wish.</p> <p>Do you have a "conflicting account"? - If you have a personal Google account and used @appstate.edu in the address, you have a "conflicting account." After your appstate account is migrated, the first time you access your personal Google account, you may receive a notification from Google. You should be able to click on the continue buttons, which will rename your personal account to @gmail.com. For more information: <a href="http://gogoogle.appstate.edu/faq/conflicting-account-message" target="_blank" class="ext">http://gogoogle.appstate.edu/faq/conflicting-account-message</a>.</p> <p>Retirees will be migrated June 22nd – Our retired Faculty and Staff will also migrate to Google. We are delaying their migration a week after faculty and staff, so we can make sure everyone gets the support they need.</p> <p>Students are migrating to MountaineerApps accounts this summer with a planned Go-Live before the beginning of the Fall semester – Student accounts will be migrated to the appstate.edu domain so everyone will be in the same place. (This means no more confusion with @email.appstate.edu versus @appstate.edu, and easier information sharing between faculty, staff, and students). This Google to Google migration will take more time because students have considerable information on Docs and Drive that will also be migrated. Students will still be able to use their existing accounts over the summer sessions.</p> <p>If you have any questions or concerns, please email me at <a href="mailto:cio@appstate.edu" class="mailto">cio@appstate.edu</a>.</p> <p>Cathy Bates</p> <p>Chief Information Officer</p> <p>&nbsp;<br /> <table class="views-view-grid col-5"> <tbody> <tr class="row-1 row-first row-last"> <td class="col-1 col-first">&nbsp;</td> </tr> </tbody> </table> </p> </div> </div> </div> Mon, 25 May 2015 14:06:06 +0000 burwelllh 2690 at http://support.appstate.edu Early Adopters are Live on MountaineerApps! http://support.appstate.edu/news/early-adopters-are-live-mountaineerapps <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Cathy Bates,&nbsp;Chief Information Officer, sent the following congratulations message to our Early Adopters (over 500 users) this morning:</p> <p>Good Morning!</p> <p>We have completed our second phase of "Going Google" with over 500 Early Adopters. Welcome to your MountaineerApps account!</p> <p>I want to thank all of you for being a part of this exciting milestone. This project has truly been a team endeavor between IT and the campus and I am thrilled that our Early Adopters and Google Heroes are LIVE on MountaineerApps!</p> <p>As a reminder, as of 4 PM last Friday, incoming mail has been delivered to your appstate.edu MountaineerApps account. Over the weekend, the last month of mail in your email account, and any calendar information in Exchange (Outlook) was migrated to your appstate.edu MountaineerApps account. Remember, if you sent mail from your email account after 4 PM Friday, it may not have been migrated to your MountaineerMail Sent folder.</p> <p>Please find time today and this week to explore MountaineerApps and get your email and calendar organized in just the way you like to use it. Help us to validate our migration process by checking on your data and anything else you notice that could be helpful for future migrations. If your display name does not appear with your preferred name, please enter a <a href="https://techexcel.appstate.edu/scripts/texcel/servicewise/clogin.dll" target="_blank" class="ext">support&nbsp;ticket</a> and we will correct it. We are collecting all notes and comments about the migration through <a href="mailto:gogoogle@appstate.edu" class="mailto">gogoogle@appstate.edu</a>.</p> <p>Resources as you adjust to Mountaineer Apps:</p> <ul> <li>Go to Google HQ, 216A Anne Belk anytime between 8 AM - 5 PM today with questions.</li> <li>We have several Google Heroes and Masters of the University who are ready and willing to help. For a list of team members see <a href="http://gogoogle.appstate.edu/heroes-and-masters">http://gogoogle.appstate.edu/heroes-and-masters</a>.</li> <li>Today is a great day to collect and share out tips through our Google Heroes Forums available at <a href="http://gogoogle.appstate.edu/forums/heroes">http://gogoogle.appstate.edu/forums/heroes</a> !</li> <li>Our <a href="http://gogoogle.appstate.edu/">gogoogle.appstate.edu </a>training and support page has FAQs and training videos.</li> <li>Don't hesitate to submit a <a href="https://techexcel.appstate.edu/scripts/texcel/servicewise/clogin.dll" target="_blank" class="ext">support ticket </a>for any problems and email <a href="mailto:gogoogle@appstate.edu" class="mailto">gogoogle@appstate.edu</a> with any notes or comments about the migration.</li> <li>Remember our confidential data must not be stored or transmitted via MountaineerApps. For details on information considered confidential and not appropriate for MountaineerApps storage, or transmission, please see: <a href="http://gogoogle.appstate.edu/security#Four">http://gogoogle.appstate.edu/security#Four</a></li> <li>Consider taking a training class this week: <a href="http://gogoogle.appstate.edu/heroes-and-masters">http://gogoogle.appstate.edu/heroes-and-masters</a> .</li> </ul> <p>&nbsp;</p> <p>Best,</p> <p>Cathy</p> </div> </div> </div> Mon, 25 May 2015 13:14:25 +0000 burwelllh 2689 at http://support.appstate.edu Google Migration for Current and Former Students http://support.appstate.edu/news/google-migration-current-and-former-students <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <h3><strong>Current Students and our Recent Graduates</strong></h3> <p>You have probably heard that Faculty and Staff will be joining you in Google Apps for Education this&nbsp;summer! Student accounts are going to be migrated to the appstate.edu domain so everyone is in the same place. (This means no more confusion with @email.appstate.edu versus @appstate.edu, but don't worry, you will still receive any email sent to @email.appstate.edu).</p> <p><strong>What does this mean to you?</strong></p> <ul> <li>You will change the way you log into email. After the migration you will log into gmail.com with your <a href="mailto:username@appstate.edu">username@appstate.edu</a> address.</li> <li>You will have access to your email all summer.</li> <li>Everything you have on drive, docs and your calendar will be migrated. The impact on you should be minimal, more information will be coming.</li> </ul> <p>We will communicate with you further throughout the summer, so keep checking your email, Facebook and Twitter! Thank you and have a great summer!</p> <h3><strong>Alumni who graduated (or last attended) May 2014 or earlier</strong></h3> <p>Students accounts were migrated in 2007 to Google, we are now in the process of migrating our faculty and staff accounts to join our students in a Google Apps for Education environment.&nbsp; We have limited resources to migrate our faculty/staff and student accounts to a Google hosted appstate.edu domain, so we are only migrating accounts for students who have been affiliated with the university in the last 12 months.</p> <p>If your account&nbsp;is in&nbsp;the category of those being deleted, you will receive an email.&nbsp;</p> <p>If your account is deleted, it will include&nbsp; any email, contacts, calendars or drive files you have in your @email.appstate.edu account.</p> <p>Even if you haven't accessed these files in a long time, you may want to keep them. It is possible you have research projects, photographs, videos and documents that you stored on your Google drive while a student at Appalachian, and we want to make sure you retrieve any files you want to keep before June 1, 2015.</p> <p>In order to save any files or data that may be stored using your @email.appstate.edu address or associated Google drive, you must take the following steps as soon as possible:</p> <p>Go to <a href="http://bannerweb.appstate.edu">http://bannerweb.appstate.edu</a> and provide Appalachian with an alternate email address. (Note: if you do not know your Appalachian password, you can go to <a href="http://password.appstate.edu">http://password.appstate.edu</a> and reset it)</p> <p>Transfer your email and files to a different account. Full instructions for how to do this can be found at <a href="http://support.appstate.edu/alumni">http://support.appstate.edu/alumni</a></p> <p>We have dedicated a support team to help you, if you need assistance with this. You can reach the help desk at 828-262-6266, Monday – Friday, 8am – 5pm or by emailing <a href="mailto:support@appstate.edu">support@appstate.edu</a>.</p> <p><strong><br /></strong></p> <p><strong><br /></strong></p> <p>&nbsp;</p> </div> </div> </div> Thu, 07 May 2015 20:43:25 +0000 burwelllh 2671 at http://support.appstate.edu Going Google Update http://support.appstate.edu/news/going-google-update <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Our Going Google for Appalachian project is moving quickly and progressing on schedule. We will be sending out regular status updates with news and information, so please watch for these messages and visit <a href="http://gogoogle.appstate.edu">gogoogle.appstate.edu</a> for all the latest news and training opportunities.</p> <p><strong>Remind me, why are we moving to Google?</strong> Our new Google Apps platform will create efficiencies and simplify collaboration between faculty, staff and students. Our online collaboration options and unlimited storage space will help support teaching, research and administrative functions, all at a significant cost savings for the University.</p> <p><strong>What is MountaineerApps?</strong> MountaineerApps is our brand of the Google communications and collaboration platform for Faculty, Staff, and Students. MountaineerApps is powered by Google Apps for Education and includes Google Mail, Calendar, Drive, Hangouts, Sites, Google+, and more.</p> <p><strong>Core IT successfully migrated to MountaineerApps!</strong> ITS and a number of distributed IT staff members, including LTS and ESS enjoyed a very successful migration and are all live on MountaineerApps as of April 27, 2015! We worked closely with our migration partner, Onix Networking to configure the environment and move these first 113 accounts. This early move of technologists gives us time to develop expertise and plan for any further migration improvements to ensure a strong support base for you and your areas.</p> <p><strong>Who is Next? Early Adopters</strong> - The go-live date for the Early Adopters is May 25, 2015. This group of approximately 500 accounts is comprised of departments and individuals. They have volunteered to be part of this pilot group because of business needs as well as enthusiasm to help! We will have approximately 200 Google "Heroes" within these early adopters who have volunteered to migrate early in order to help their area with this transition. Additionally, we are emailing all faculty teaching Summer Session 1 to invite them to be part of the Early Adopters migration if they choose in order to complete their migration before they begin the session. The deadline for the formation of the Early Adopters list is this Wednesday, April 29th at 5 PM. The excitement and teamwork for this project is growing every day!</p> <p><strong>Go Live Date for Faculty and Staff is June 15th</strong> - All Faculty and Staff who have not been a part of the Early Adopter or Core IT phase, will be migrated and live on Monday, June 15, 2015. (Note: Retirees will also be migrated to Google, their Go Live date is June 22). Our Training team is working hard to ensure that everyone will be ready for the transition with all types of help and training available.</p> <p><strong>Don't Forget the Students! </strong>- In order to facilitate the best environment for collaboration as a campus, students must be migrated from their current email.appstate.edu domain to our new appstate.edu domain at Google. This migration will take place after our Faculty and Staff are live but before the students return in August. Once this final phase is completed, Appalachian will have "Gone Google".</p> <p>Thank you all for your support during this transition. Please email me at <a href="mailto:cio@appstate.edu">cio@appstate.edu</a> if you have any questions or concerns.</p> <p>Cathy Bates</p> </div> </div> </div> Mon, 27 Apr 2015 19:33:32 +0000 burwelllh 2654 at http://support.appstate.edu Turnitin Pilot http://support.appstate.edu/news/turnitin-pilot <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Colleagues -</p> <p>We are pleased to announce that we will be piloting Turnitin through December 2015. As some of you may recall, we tried the software 5 or 6 years ago, and the project fizzled. The product now is so much more than anti-plagiarism...it now has peer review functionality, strong integration with AsuLearn, early submission reviews, and more! See turnitin.com for more information.</p> <p>Currently, Turnitin is available in the ASULearn development environment, if you would like to play around with learning the software. On May 15th, Turnitin will be installed and made available in the regular production environment and will be available through the fall semester. Throughout the pilot we will be asking for feedback, so we can make a decision about purchasing this product.</p> <p>We will be holding a training webinar in late May. An announcement to campus will be made again with the webinar information, and we will also have a room reserved for people who want to attend the training as a group. We will also record this session, and have further training opportunities this summer and fall.</p> <p>If you have any questions about this project, please contact Tom Van Gilder (vangildertm), Steve Breiner (Breiner), Jeff Church (churchjw), or Greg Simmons (simmonsgc).</p> <p>Thank you!</p> <p>Tom Van Gilder</p> <p>&nbsp;</p> </div> </div> </div> Mon, 13 Apr 2015 19:00:29 +0000 burwelllh 2641 at http://support.appstate.edu Going Google Update from the CIO http://support.appstate.edu/news/going-google-update-cio <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As many of you are aware, Appalachian is Going Google for faculty and staff! We made the initial announcement in February, and this exciting project is well underway.</p> <p><strong>Why are we changing?</strong> Moving our email and calendaring to Google Apps for Education will provide Appalachian State University with a more cohesive and integrated communication and calendaring platform. This consolidation will create efficiencies and give us new tools to support teaching, research and collaboration between students, faculty, staff and colleagues. In addition, Google Apps for Education will provide unlimited storage for email and greater system resilience. We are making this change now because our aging email systems are at end of life and would be very costly to replace.</p> <p><strong>Why Google Apps for Education?</strong> Within our IT Governance, the Productivity Platforms Technology Portfolio Committee investigated campus needs, and potential options for an online email/calendaring solution. This committee conducted surveys, held open forums, presented to many groups on campus, and worked with our institutional peers. After evaluating the feedback, they made a recommendation, which was further vetted with faculty and staff governance groups. Final approval was made by the Chancellors Cabinet.</p> <p><strong>What Happens Now?</strong> We are currently working with a migration partner (Onix Networking) on this project and the plan is well underway. We selected this migration partner because of their experience with higher education technical migration plans and their approach to training and communication during the transition. Onix is working with us to design a customized phased approach to a successful migration.</p> <p><strong>Phase 1</strong> – Core IT - This will be a first test of the technical configurations and migration plan. This first phase allows us to validate the migration process and configurations before a widespread deployment and make any adjustments needed for the campus. The entire staff of ITS and LTS will migrate in late April, ensuring a strong support base to help the campus with the transition.</p> <p><strong>Phase 2</strong> – A second group of "Early Adopters" have volunteered to be part of our early pilot testers and will migrate in late May. They will help test our training and support model, as well as identify and resolve any final issues before the campus migration in June. This group will also serve as guides for the rest of the campus during phase 3.</p> <p><strong>Phase 3</strong> – Go-Live for all faculty and staff is planned for late June. We are aware that several offices are very busy this time of year with end-of-year processing and we are working with these areas. Some have chosen to be early adopters. Some faculty will not be on campus so we will provide much more information and many opportunities for training in the weeks leading to the migration. Our goal is to have everyone ready and excited for the go-live date!</p> <p><strong>Phase 4</strong> – The final phase will be to move our current students into our new Google faculty and staff domain. In order to facilitate the best environment for collaboration as a campus, students must be migrated from their current email.appstate.edu domain to our new appstate.edu domain at Google.</p> <p><strong>How will this affect me as a Faculty or Staff member?</strong></p> <p>The following are answers to some common questions we have heard:</p> <ul> <li>Your email will be migrated and your email address will remain the same. You should notice no difference in your email messages.</li> <li>Your email will be available except for the weekend before the go-live date. Plenty of notice will be given of the exact times.</li> <li>Gmail works better with the browser Chrome, but you can still use Outlook or Thunderbird if you wish.</li> <li>We are organizing many training opportunities in different ways, in-person, online etc., so you should be well prepared before the change.</li> <li>AsULearn will not be affected and will be available for summer sessions.</li> <li>If you are using an Exchange calendar, your calendar will be migrated. Having a single calendaring system will make a huge improvement for Appalachian.</li> </ul> <p>Going Google is a big change for the campus, Our campus steering committee and project teams are all committed to working with you to make this a successful project. For up-to-date information on this migration, visit <a href="http://gogoogle.appstate.edu" title="http://gogoogle.appstate.edu">http://gogoogle.appstate.edu</a>. Please email me at <a href="mailto:cio@appstate.edu">cio@appstate.edu</a> if you have any questions or concerns.</p> <p>Cathy Bates</p> <p>Chief Information Officer</p> </div> </div> </div> Thu, 02 Apr 2015 12:56:08 +0000 burwelllh 2628 at http://support.appstate.edu Technology Support Center Spring Break Schedule http://support.appstate.edu/news/technology-support-center-spring-break-schedule <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We will close Friday, March 6th at 5 pm</p> <p>Closed Saturday 7th&nbsp; (Time Change)<br />Closed Sunday 8th</p> <p>We will be open Monday through Friday 8 am to 5 pm 9th – 13th</p> <p>Closed Saturday 14th<br />Closed Sunday 15th&nbsp; </p> <p>Regular schedule March 16th (6 weeks to go!!!)</p> </div> </div> </div> Thu, 05 Mar 2015 03:19:27 +0000 shookja 2615 at http://support.appstate.edu Technology Support Center Closed Thursday http://support.appstate.edu/news/technology-support-center-closed-thursday <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Technology Support Center will close Wednesday at 5 pm and Reopen Friday morning at 8 am.&nbsp; Closed Thursday.&nbsp; We will have phone, chat, remote support options if you need help.&nbsp;</p> </div> </div> </div> Wed, 18 Feb 2015 20:03:03 +0000 shookja 2606 at http://support.appstate.edu Appalachian State is going Google! http://support.appstate.edu/news/appalachian-state-going-google <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p><strong>We are moving to Google Apps for Education!</strong></p> <p><strong>Why?</strong> Our email and calendar collaboration tools are currently split across a number of different systems: student email is on Google Apps for Education, faculty and staff use our local Sun ONE system, several different calendaring systems are used on campus as well.</p> <p>The migration of faculty and staff email and calendars to Google Apps for Education will move us to a single communications and calendaring platform. This single platform will create efficiencies and simplify collaboration to help support teaching and research, as well as expediting some administrative tasks, like meeting scheduling. Google Apps also includes unlimited email and file storage!</p> <p><strong>What's next?</strong> We are developing a project plan to migrate to Google after the spring semester, and evaluating Google partners to assist us with the migration. For more information, there is a webpage dedicated to this project with updates and FAQ's at <a href="http://gogoogle.appstate.edu">http://gogoogle.appstate.edu</a></p> <p>Look for more announcements as the semester and the project progresses!</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> </div> </div> Fri, 13 Feb 2015 15:05:52 +0000 burwelllh 2599 at http://support.appstate.edu Reminder - Test Scoring and Faculty Evaluations have relocated to Room 216 Anne Belk Hall http://support.appstate.edu/news/reminder-test-scoring-and-faculty-evaluations-have-relocated-room-216-anne-belk-hall <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>During Fall, 2014, IT Support Services moved the majority of our support teams together to allow us to be more effecient in serving the campus.&nbsp; This included the Help Desk, the Technology Support Center, many of our Consultants, and Printing/Copying.</p> <p>This consolidation includes Faculty Evaluations, Test Scoring and Myers Briggs.&nbsp; The new location is <strong>Room 216, Anne Belk Hall.</strong></p> </div> </div> </div> Fri, 23 Jan 2015 15:53:56 +0000 burwelllh 2578 at http://support.appstate.edu Information Security Policy http://support.appstate.edu/news/information-security-policy <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Information Security Advisory Council has developed a comprehensive Information Security Policy for the university. Our Chief Information Security Officer plans to vet this policy with many major campus groups before requesting final approval this spring. The following groups on&nbsp;campus are being asked for input and approval of the policy:</p> <ul> <li>Faculty Senate - Technology Committee</li> <li>Student Government Association</li> <li>Staff Senate</li> <li>Electronic Student Services</li> <li>Learning Technology Services</li> <li>Library Technical Staff</li> <li>Research Council</li> <li>Council of Chairs</li> <li>University Advancement</li> <li>Business Affairs</li> <li>Student Development</li> <li>Electronic Records Task Force</li> <li>Office of General Council</li> <li>Provost Council</li> <li>University Police</li> </ul> </div> </div> </div> Fri, 23 Jan 2015 14:49:06 +0000 burwelllh 2575 at http://support.appstate.edu Appstate Mobile App http://support.appstate.edu/news/appstate-mobile-app <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Our IT Governance committee (<a href="http://webmobile.cio.appstate.edu/">Web and Mobile Technology Portfolio Committee</a>) oversaw the launching of a mobile app this fall.</p> <p>This mobile&nbsp;app provides many features including: contact information, student grades, course schedules, directory search, campus map, and connections to AsULearn, the Library and GOASU. There is a feedback section on the app, so please give us feedback as we continue to develop this app.</p> <p>To download, go to the Apple App Store or the Google Play store and search for Appstate.</p> <p>Additionally, in partnership with the Student Government Association, we are piloting a "Bluelight" app call LifeLine Response Enterprise through February of 2015. LifeLine Response Enterprise uses touch and timer technology to alert authorities if the user does not reach her/his intended destination within the estimated time set in advance by the user.</p> <p>To download LifeLine Response Enterprise to your phone:</p> <ol> <li>Go to the Apple Store or Google Play store and look up LifeLine Response Enterprise.</li> <li>Download the app to your phone.</li> <li>Use your App State email to register. (Select ³Appalachian State University (NC)" in the pick list)</li> </ol> <p>&nbsp;</p> <p></p> </div> </div> </div> Thu, 22 Jan 2015 18:37:24 +0000 burwelllh 2572 at http://support.appstate.edu Protect Yourself from Identity Theft Refund Fraud http://support.appstate.edu/news/protect-yourself-identity-theft-refund-fraud <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>It's tax season and with tax season comes an increased risk of tax refund fraud.</p> <p>Tax refund fraud is a rapidly growing form of identity theft where victims' personal information is used to file fraudulent returns.</p> <p>The ITS Office of Information Security has assembled some basic steps to help the Appalachian community protect against this form of fraud:&nbsp; <a href="http://security.appstate.edu/fraud/taxreturn">http://security.appstate.edu/fraud/taxreturn</a></p> <p>In addition to these steps, always remember that the IRS will not initiate contact via email or social media to request your personal or financial information.</p> <p>If you receive a suspicious message that prompts you provide your personal information, then please feel free to forward these to <a href="mailto:phish@appstate.edu">phish@appstate.edu</a> for security review.</p> </div> </div> </div> Wed, 21 Jan 2015 19:26:27 +0000 burwelllh 2571 at http://support.appstate.edu Data Center Move is Now Complete http://support.appstate.edu/news/data-center-move-now-complete <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The migration from the Anne Belk Data Center to our new Remote Data Center is now complete. Thank you for your patience, support, and assistance from staff who helped us test systems over the Winter Break. While we do not anticipate any problems related to the data center move, please enter a support request at <a href="http://support.appstate.edu/help" title="http://support.appstate.edu/help">http://support.appstate.edu/help</a> and choose "online accounts" if you experience problems that you believe are related to the data center move.</p> <p>Our data center move has been a major project for our ITS team and I would like to give a special thanks to our staff who gave up&nbsp;200 hours of their Winter Break to make this migration a success:</p> <ul> <li>Ben Belton</li> <li>Justin Cervero</li> <li>Mike Childers</li> <li>Laramie Combs</li> <li>Choya Durham</li> <li>David Earp</li> <li>Wayne Fee</li> <li>Bill Gulliver</li> <li>David Hayler</li> <li>Teddy Hughes</li> <li>Leander Hutton</li> <li>Chris Larson</li> <li>Allen Miller</li> <li>Martin Moore</li> <li>Karen Norris</li> <li>Rob Norris</li> <li>John Pertalion</li> <li>Eric Petrie</li> <li>Greg Ragan</li> <li>Andrew Sanders</li> <li>Kevin Smith</li> <li>Jeff Taylor</li> <li>Jeff Tickle</li> <li>Jeremy Wallace</li> </ul> <p>Happy New Year to all!</p> </div> </div> </div> Sun, 28 Dec 2014 15:18:26 +0000 burwelllh 2553 at http://support.appstate.edu Data Center Move Update http://support.appstate.edu/news/data-center-move-update <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are approaching the final steps in our planned data center move. While this is a major undertaking, the move has been carefully planned and timed to create a phased approach with the least impact possible on campus productivity.&nbsp; Our ITS team has met with many areas of the university to understand Appalachian’s commitments during this time and to adjust the schedule as needed.</p> <p><strong>On Saturday, December 20, email will be down for approximately 2 hours.&nbsp; All email will be queued and delivered.</strong></p> <table border="0"> <tbody> <tr> <td valign="top" width="298"> <p><strong>Saturday, December 20</strong></p> <p><strong>UPDATE: The 2 hour window for email maintenance may slide within an 8 AM - 12 Noon period due to anticipated inclement weather and road conditions.&nbsp; </strong></p> </td> <td valign="top" width="437"> <ul> <li>Email&nbsp;could be down for approximately 2 hours for users on 2 servers. All email will be queued and&nbsp;&nbsp;delivered.</li> </ul> </td> </tr> <tr> <td valign="top" width="298"> <p><strong>Friday, December 26</strong></p> </td> <td valign="top" width="437"> <ul> <li>To perform a complete back up of Banner prior to the major move: <ul> <li>DegreeWorks will be unavailable starting at 8 AM</li> <li>AdmissionPros will be unavailable starting at Noon</li> <li>Banner will be unavailable beginning at 5 PM</li> </ul> </li> <li>These applications will become available by Monday, December 29 at 5 PM</li> </ul> </td> </tr> <tr> <td valign="top" width="298"> <p><strong>Saturday, December 27 through Monday December 29 5 PM</strong></p> </td> <td valign="top" width="437"> <ul> <li>The major move is scheduled to take place while the university is closed.&nbsp;<strong>Email</strong> <strong>will be</strong> <strong>available</strong> and Appalachian’s web presence will remain up</li> <li>Banner will not be available</li> <li>Self-service will not be available (including Parent Portal, Student Accounts, Financial Aid)</li> <li>ASULearn will not be available</li> </ul> </td> </tr> </tbody> </table> <p>Thank you for your consideration in helping us implement a successful project.</p> <p>Sincerely,</p> <p>Cathy Bates</p> <p>Chief Information Officer</p> </div> </div> </div> Tue, 16 Dec 2014 15:40:18 +0000 taubmanjl 2542 at http://support.appstate.edu Technology Support Center closing December 12, 2014 through January 5, 2015 http://support.appstate.edu/news/technology-support-center-closing-december-12-2014-through-january-5-2015 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Technology Support Center located in Anne Belk Hall will be closing Friday, December 12, 2014 at 5pm and reopening Monday, January 5th, 2015. There will be finishing construction in this space in Anne Belk Hall during this time.</p> <p>&nbsp;</p> </div> </div> </div> Thu, 11 Dec 2014 17:03:46 +0000 burwelllh 2540 at http://support.appstate.edu All Electronic Scanning and Test Scoring services are moving from Peacock Hall to Anne Belk Hall http://support.appstate.edu/news/all-electronic-scanning-and-test-scoring-services-are-moving-peacock-hall-anne-belk-hall <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>IT is consolidating support services into one location. The Help Desk, Technology Support Center, many of our Consultants and Printing/Copying are already located in Anne Belk Hall.</p> <p>Beginning in January 2015, all scanning services including Test Scoring, Faculty Evaluations, and Myers Briggs will be located in Room 1022 Anne Belk Hall (enter at the loading dock, service is adjacent to the Hubbard Center). Test scoring will be processed for the remainder of the academic semester at the Peacock location. Faculty Evaluations may be taken to Room 216, Anne Belk Hall or the Peacock location.</p> <p>Having the majority of our support teams together will allow us to be more efficient in serving the campus. If you have any questions, please call the Help Desk at 262-6266.</p> </div> </div> </div> Tue, 09 Dec 2014 20:00:11 +0000 burwelllh 2539 at http://support.appstate.edu Plans to Move to New Remote Data Center http://support.appstate.edu/news/plans-move-new-remote-data-center <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Over the coming weeks, ITS will move the Anne Belk Data Center to our new remote data center. While this is a major undertaking, the move has been carefully planned and timed to create a phased approach, and to have the least impact possible on campus productivity.&nbsp; Our ITS team has met with many areas of the university to understand Appalachian’s commitments during this time and to make the appropriate allowances.</p> <p>Please note the first outage will take place over the Thanksgiving Break. Students who are working on projects on campus over the break should be aware that wireless access in residence halls will be unavailable on the morning of Wednesday, November 26. Wireless access <strong>will be available in academic and administrative campus buildings for students during this time</strong>, via the “ASU-Visitor” wireless network.</p> <p>If you have any questions or concerns regarding the planned outages, please contact Lisa Burwell at <a href="mailto:burwelllh@appstate.edu">burwelllh@appstate.edu</a>.</p> <p>&nbsp;</p> <p>Below is an overview of the move:</p> <table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td valign="top" width="262"> <p><strong>Wednesday morning, November 26</strong></p> <p><strong>&nbsp;</strong></p> </td> <td valign="top" width="326"> <ul> <li>Student wireless in the residence halls will not be available during the morning of Wednesday, November 26.&nbsp;</li> <li>Wireless access <strong>will be available in academic and administrative campus buildings, including the library during this time</strong>, via the “ASU-Visitor” wireless network.</li> </ul> </td> </tr> <tr> <td valign="top" width="262"> <p><strong>Saturday, December 20</strong></p> <p><strong>8am – 10am</strong></p> </td> <td valign="top" width="326"> <ul> <li>Email and Appalnet will be down for approximately 2 hours.&nbsp; All email will be queued and delivered.</li> </ul> </td> </tr> <tr> <td valign="top" width="262"> <p><strong>Saturday, December 27 through Monday December 29</strong></p> </td> <td valign="top" width="326"> <ul> <li>The major move is scheduled to take place while the university is closed.&nbsp; <strong>Email</strong> <strong>will be</strong> <strong>available</strong> and Appalachian’s main web presence will remain.</li> <li>Personal web pages will not be available.</li> <li>Banner will not be available </li> <li>Self-service will not be available (including parent portal, student accounts, financial aid and Degree Works)</li> <li>ASULearn will not be available. </li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>Thank you for your consideration in helping us implement a successful project.&nbsp; </p> </div> </div> </div> Mon, 24 Nov 2014 20:57:31 +0000 burwelllh 2516 at http://support.appstate.edu ITS is celebrating National Cyber Security Awareness Month During October http://support.appstate.edu/news/its-celebrating-national-cyber-security-awareness-month-during-october <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <h3>Cyber Security Awareness Month Campus Events</h3> <h4>Presentations for Students, Staff, and Faculty</h4> <h5>Managing Your Digital Footprint</h5> <p>Date: 10/7/2014&nbsp;<br />Time: 2:15 - 3:30&nbsp;<br />Location: 137B Macrae Peak Room, Plemmons Student Union</p> <p>Do you know how much information you are sharing, who has this data, and who wants to collect it? Learn tools and methods that can help you make informed decisions about your personal information.</p> <h5>Your Online Reputation</h5> <p>Date: 10/14/2014&nbsp;<br />Time: 2:15 - 3:30&nbsp;<br />Location: 137B Macrae Peak, Plemmons Student Union</p> <p>Learn how to OWN your online reputation, and create a compelling online presence to make sure that your best side is always presented to the world.</p> <h5>Anatomy Of A Hack</h5> <p>Date: 10/21/2014&nbsp;<br />Time: 2:15 - 3:30&nbsp;<br />Location: 137B Macrae Peak, Plemmons Student Union</p> <p>Criminals have learned how to use our phones, laptops and even refrigerators against us. How do they do it, what can they steal, and how can we protect ourselves?</p> <h4>Security Video Contest for University Employees</h4> <p>Test your security knowledge and earn a chance to win an IPAD mini! Watch three short security awareness videos, and answer the questions correctly for a chance to win!</p> <h5>How it Works</h5> <p>This contest is for University employees only. Winners will be randomly selected from the group of individuals who answer the most questions correctly. To participate, please send an email to <a href="mailto:security@appstate.edu">security@appstate.edu</a> from your ASU account to indicate that you'd like to play and we'll provide additional instructions.</p> <p>This information is also attached in a flyer for posting or distributing to classes. For more information about cyber security, visit our&nbsp;<a href="http://its.appstate.edu/about/information-security">Information Security website</a>.</p> </div> </div> </div> <div class="field field-type-link field-field-asu-news-existing-link"> <div class="field-label">Existing Link:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <a href="http://security.appstate.edu/news/its-celebrating-national-cyber-security-awareness-month-during-october">http://security.appstate.edu/news/its-celebrating-national-cyber-security-awaren...</a> </div> </div> </div> Fri, 10 Oct 2014 13:55:01 +0000 meltonml 2456 at http://support.appstate.edu Recent Phishing Attempts http://support.appstate.edu/news/recent-phishing-attempts <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Wednesday, September 24th, ITS detected a wide-spread phishing attack targeting ASU faculty, staff, and students accounts.</p> <p>If you received this message and mistakenly provided your credentials, then please change your password immediately and call the ITS Help Desk at 262-6266.</p> <p>Remember that "phishing attacks" are illegal attempts to collect login credentials and personal information through deceptive messages.</p> <p>While ITS does monitor and respond to these attacks, it is always helpful to remember that:</p> <ol> <li>ASU will never ask you for your login credentials.</li> <li>Always be skeptical of messages that contain links that request login credentials or personal information.</li> <li>Suspicious messages can be forward to <a href="mailto:phish@appstate.edu">phish@appstate.edu</a> for security review.</li> </ol> <p>The following is an example of the email that many people received. This is NOT a valid email request from Appalachian.</p> <p>"Our security system has detected unusual activity on your mail account, to get it back, you'll need to update your account information by clicking on the link below and logging in."</p> <p>Thank you to everyone who reported this.</p> </div> </div> </div> Thu, 25 Sep 2014 18:43:49 +0000 burwelllh 2435 at http://support.appstate.edu "Mobile blue light" app pilot http://support.appstate.edu/news/mobile-blue-light-app-pilot <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Dear Colleagues,</p> <p>Appalachian’s Student Government Association, in partnership with the University Police and Information Technology Services, is piloting a “mobile blue light” application for smart phones.&nbsp; Both applications utilize GPS location technology to alert authorities and others to the user’s location. Because the two apps work differently, we would like your assistance in choosing which one Appalachian will offer.</p> <p>The two mobile apps we are piloting are called TapShield and LifeLine Response EDU. Both are both available free of charge from the Apple and Google Play stores. Students, faculty and staff can download and use both apps free of charge for the next 60 days.&nbsp;</p> <p>TapShield encourages information-sharing between people and police, and allows users to alert friends and authorities in case of danger. It includes a feature that alerts police if headphones are suddenly disconnected from the phone. TapShield requires you to “join” using email, Facebook or Google. There are two verification steps: one to verify you have an <a href="http://appstate.edu/" target="1">appstate.edu</a> email address and one to verify your phone (via text).</p> <p>LifeLine Response EDU uses touch and timer technology to alert authorities if the user does not reach her/his intended destination within the estimated time set in advance by the user. LifeLine Response EDU requires you to enter a minimum of three contact names, phone numbers and email addresses during the setup process.</p> <p>Please assist us by downloading one or both apps and using them during our 60-day trial period. Once the trial period is over, we will send you a short survey to help us gauge satisfaction with the user experience for each app. This feedback will determine which app the university offers.&nbsp;</p> <p>Thank you!</p> <p>Sincerely,&nbsp;</p> <p>Cathy Bates</p> <p>Chief Information Officer</p> <p>Appalachian State University</p> </div> </div> </div> Mon, 22 Sep 2014 12:43:20 +0000 burwelllh 2428 at http://support.appstate.edu Fall Semester Welcome from the CIO http://support.appstate.edu/news/fall-semester-welcome-cio <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As the new Academic Year begins, I am excited to tell you about some of the projects and initiatives that are underway or coming in the near future.&nbsp; </p> <p><strong>New Email and Calendaring System for the Campus </strong></p> <p>One of the most anticipated upcoming projects is a new email and calendaring system for faculty and staff.&nbsp; The Productivity Platforms Technology Portfolio Committee has been diligently working toward a recommendation for a full-featured collaboration suite for our campus.&nbsp; The two platforms being considered are Google and Microsoft 365.&nbsp;&nbsp; </p> <p>We are having an Open Forum on Wednesday, September 3, from 11:30 am – 1 pm in the Price Lake Room (201A) of the Student Union to hear from the campus before the final recommendation is made to the Cabinet.&nbsp; Please plan on attending with your questions and comments.&nbsp; We want to hear from you!</p> <p><strong>New Data Center on State Farm Road</strong></p> <p>Construction on a new Data Center is nearing completion and will replace the Anne Belk Data Center.&nbsp; Even with our many virtualization efficiencies, our Belk data center is at 110% capacity and our Peacock Hall (Raley) data center is likewise at 95% capacity.&nbsp; This new data center will nearly double our data center capacity on campus and will provide us with the necessary infrastructure to support Appalachian’s computing needs well into the future. </p> <p><strong>Mobile Apps</strong></p> <p>Our Web and Mobile Technology Portfolio Committee has been hard at work making mobile apps at Appalachian a reality.&nbsp; We plan to launch an Appalachian mobile app this fall which will provide contact information, student grades and schedules, faculty schedules, directory searches, campus maps, connections to AsULearn, the Library and GOASU.&nbsp; The release will also include a pilot Safety App in partnership with the Student Government Association.&nbsp; </p> <p><strong>Pilot Project for E-Portfolio System</strong></p> <p>A pilot program for an e-Portfolio system named APortfolio will begin this fall.&nbsp; Digication is an e-Portfolio provider for K-12 and Higher Education. It includes a web-based assessment solution for tracking, comparing, and reporting on student progress and performance that gives faculty and administrators the tools they need to assess a class, department, or institution based on standards, goals, or objectives. Digication will aid in faculty and course evaluations as well as provide students with an on-line archive of their academic work.</p> <p><strong>The “New and Improved” Digital Measures</strong></p> <p>A major initiative this year is for a “re-implementation” project for Digital Measures. Digital Measures is a faculty assessment tool that helps faculty record their research, publications and service activity for annual reports and reviews, accreditation efforts and SACS.&nbsp; A team across the university is working to improve the usability of Digital Measures with shared standards, integration with administrative and grants management data and better reporting.&nbsp;&nbsp;&nbsp;</p> <p><strong>Information Analytics and Information Security Programs Launched</strong></p> <p>Information Analytics is partnering with campus departments on University of North Carolina General Administration projects for a Student Data Mart and a Human Resources Data Mart.&nbsp; These initiatives will satisfy system-wide needs for data and associated reporting. &nbsp;We will be kicking off our campus data warehouse initiative this fall, beginning with a deployment of student systems.</p> <p>The Office of Information Security is working to establish the University’s security policy, develop a security awareness program and a data protection toolkit.&nbsp; Keeping our data and computers safe is this office’s first priority.</p> <p><strong>Annual Report</strong></p> <p>The Annual Report for the fiscal year 2013-2014 is now available on our website.&nbsp; Please take a few minutes to review the incredible progress we have made this year among our central and distributed technology teams. </p> <p>Please see the Office of the CIO website at cio.appstate.edu to follow the progress of technology on campus.&nbsp; Please take note that the Office of the CIO has relocated to B.B Dougherty Administration Building.&nbsp; This move includes Cathy Bates, Miranda Warren and Charlie Cole.&nbsp;&nbsp; </p> <p>&nbsp;</p> <p>Cathy Bates</p> <p>CIO and Associate Vice Chancellor</p> <p>&nbsp;</p> </div> </div> </div> Fri, 29 Aug 2014 14:38:40 +0000 burwelllh 2407 at http://support.appstate.edu Campus Invited to Attend Open Forum - Faculty and Staff Email/Calendaring Solution http://support.appstate.edu/news/campus-invited-attend-open-forum-faculty-and-staff-emailcalendaring-solution <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Email and Calendaring are the two of the most prevalent tools used by our campus in our daily work. ITS is holding an open forum as we finalize our decision between Google and Microsoft Office 365, two highly functional and flexible email and calendaring solutions.</p> <p>We will have representatives from our IT governance group – Productivity Platforms to present on the capabilities of the productivity suites, features of each, and how to best implement these across the campus. We want to hear your ideas and answer your questions.</p> <p>The forum will be held on Wednesday, September 3, 2014 from 11:30 am – 1pm in the Price Lake Room (201A) of the Plemmon's Student Union. Light refreshments will be served.</p> <p>Please feel free to drop in as your schedule allows. I look forward to seeing you there!</p> <p>Cathy Bates</p> </div> </div> </div> Wed, 27 Aug 2014 17:15:33 +0000 burwelllh 2404 at http://support.appstate.edu Re-Opening of Support Center delayed until Thursday, August 14th http://support.appstate.edu/news/re-opening-support-center-delayed-until-thursday-august-14th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Due to construction delays in Anne Belk Hall, the Support Center reopening has been delayed by one day until 8am Thursday, August 14th.</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> </div> </div> Mon, 11 Aug 2014 19:42:14 +0000 burwelllh 2393 at http://support.appstate.edu The Computer Support Center Located in Anne Belk Hall is Closed until August 13th http://support.appstate.edu/news/computer-support-center-located-anne-belk-hall-closed-until-august-13th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Technology Support Center will be closed Wednesday, August 6th through Tuesday night, August 12th. The center will reopen Wednesday morning, August 13th, at 8:00AM in Anne Belk Hall, bottom floor, pending construction completion. The exact room location will be announced as soon as room number assignments are made.</p> <p>Questions about the move can be directed to <a href="mailto:support@appstate.edu">support@appstate.edu</a>.</p> </div> </div> </div> Fri, 08 Aug 2014 12:30:12 +0000 burwelllh 2392 at http://support.appstate.edu Gartner Services No Longer Available http://support.appstate.edu/news/gartner-services-no-longer-available <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Gartner is a company who provides research and advice for technology related businesses and universities. Appalachian State University has used their services for almost 2 years, but has discontinued the services as of June 30, 2014, due to budget priorities. If you have been a user of Gartner, you will now receive an error message when you log in. If you have any questions, please email <a href="mailto:burwelllh@appstate.edu">burwelllh@appstate.edu</a>.</p> </div> </div> </div> Mon, 30 Jun 2014 18:32:04 +0000 burwelllh 2355 at http://support.appstate.edu Anne Belk Renovations and Technology Support Center moving for summer http://support.appstate.edu/news/anne-belk-renovations-and-technology-support-center-moving-summer <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Due to renovation work in Anne Belk Hall this summer, we will be moving our Technology Support Center to the Plemmons Student Union computer lab on the second floor, room 235B.</p> <p>During the week of May 12th, we will be moving the Support Center and will be closed to campus for that entire week. We will be preparing for the move next week, and want to limit the number of customer computers we have to move. Unless you have a computer emergency, we ask that you wait to bring us your computer to us until the week of May 19th when we are settled again.</p> <p>We are also moving the copier services group, several technology consultant offices, and removing all technology in Anne Belk classrooms to prepare for these renovations. As you can see, there is a lot of work to do that week, and we appreciate your patience during this time.</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> </div> </div> Thu, 01 May 2014 13:59:34 +0000 burwelllh 2279 at http://support.appstate.edu Feedback from Learning Spaces Forums and Tech Fair held April 10, 2014 http://support.appstate.edu/news/feedback-learning-spaces-forums-and-tech-fair-held-april-10-2014 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We wanted to take an opportunity to thank the faculty and staff who attended the inaugural tech fair last week. We received some great feedback on this program, and we will plan to do these a couple times a year moving forward. Feel free to send me your thoughts and ideas on how we can continue to help our faculty and staff with teaching and learning with technology.</p> <p>See <a href="/sites/support.appstate.edu/files/Tech%20Fair%20feedback%20%282%29_0.pdf">Feedback</a></p> </div> </div> </div> Wed, 16 Apr 2014 14:57:43 +0000 burwelllh 2251 at http://support.appstate.edu Recent Phishing Email http://support.appstate.edu/news/recent-phishing-email <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services received notification this morning that a phishing email was delivered to a large population of our campus community. This messages claims to be from the Appstate Helpdesk and contains a malicious link which requests a username and password. ITS is aware of the message and has taken steps to sinkhole the malicious link for on-campus users. If you clicked on the link and submitted your username and password then it is recommended that you change your password immediately to secure your account and call the HelpDesk at 262-6266.</p> </div> </div> </div> Mon, 14 Apr 2014 15:14:38 +0000 burwelllh 2240 at http://support.appstate.edu Latest Security Bug in the News - Heartbleed http://support.appstate.edu/news/latest-security-bug-news-heartbleed <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There has been a new security bug that has made the news this week.&nbsp; This bug is called “Heartbleed” and has been successful in retrieving some login information, encryption keys and other data from some web servers (not at Appalachian).&nbsp; The likelihood of any ones individual information being obtained is low, however ITS is advising you to consider changing your password for any important accounts such as your bank, credit cards etc.&nbsp;</p> <p>&nbsp;</p> <p>We have taken precautions with our Appalachian systems to prevent and detect attacks so your Appalachian information should be secure.</p> <p>&nbsp;</p> <p>If you have any questions, please call our Help Desk at 262-6266 or Google the Heartbleed bug.</p> <p>&nbsp;</p> </div> </div> </div> Wed, 09 Apr 2014 20:24:17 +0000 burwelllh 2236 at http://support.appstate.edu Faculty and Staff now have access to Lynda.com http://support.appstate.edu/news/faculty-and-staff-now-have-access-lyndacom <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS is excited to announce that we are now providing on-line learning through Lynda.com to faculty and staff. Lynda.com's Online Training Library provides access to training on over&nbsp;2400 courses, with a library of over 114,000 video tutorials. That is literally thousands of hours of instruction for faculty and staff – all free of charge.</p> <p>You can learn anything from how to format Excel spreadsheets to doing 3D modeling with AutoCAD. Tutorials are broken down into chapters; and then, those chapters are divided into quick two to ten minute videos. Whether you are on campus or off campus, these resources are available to faculty and staff 24-hours a day.</p> <p>Lynda.com is a powerful resource. It should be the first place you turn for just-in-time software training.</p> <p>To get started:</p> <p>Login to lynda.com:</p> <p><a href="http://support.appstate.edu/answers/how-login-lyndacom">From your desktop </a></p> <p><a href="http://support.appstate.edu/answers/accessing-lyndacom-ipad-or-iphone">From your iPhone or iPad device </a></p> <p><a href="http://support.appstate.edu/answers/accessing-lyndacom-android">From your Android device</a></p> </div> </div> </div> Mon, 24 Mar 2014 17:25:50 +0000 burwelllh 2204 at http://support.appstate.edu Security Reminder - Be sure to apply security updates to all of your devices http://support.appstate.edu/news/security-reminder-be-sure-apply-security-updates-all-your-devices <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS wants to remind the campus that there are security vulnerabilities on all computers and devices, both for the PC and the Mac. Whether you use a Windows PC, Mac, iPad, iPhone, Android devices etc, it is very important that you apply security updates.</p> <p>Apple's recent fix of a significant security flaw that allows for interception of encrypted traffic, acts as a reminder to the fact that Apple products are not immune to vulnerabilities which are used by attackers to gain illegal access to information and systems.<br /><a href="http://news.cnet.com/8301-13579_3-57619510-37/apple-finally-fixes-gotofail-os-x-security-hole/" title="http://news.cnet.com/8301-13579_3-57619510-37/apple-finally-fixes-gotofail-os-x-security-hole/">http://news.cnet.com/8301-13579_3-57619510-37/apple-finally-fixes-gotofa...</a></p> <p><strong>ITS Recommended Steps</strong></p> <p>Make a habit of promptly applying software updates when they become available.</p> <p>Idea: At the end of week, take a few extra minutes to save your files and install any security updates available for your device.</p> <p><strong>Don't forget to patch OS X or mobile devices!</strong></p> <p>Remember: Macs and mobile devices are not immune to security issues and also need to be updated.</p> <p>See below for addition instructions for updating your Apple systems:</p> <p><strong>Updating OS X</strong><br /><a href="http://support.apple.com/kb/HT1338?viewlocale=en_US&amp;locale=en_US" title="http://support.apple.com/kb/HT1338?viewlocale=en_US&amp;locale=en_US">http://support.apple.com/kb/HT1338?viewlocale=en_US&amp;locale=en_US</a></p> <p><strong>Updating iOS (iPad, iPhone)</strong><br /><a href="http://support.apple.com/kb/ht4623" title="http://support.apple.com/kb/ht4623">http://support.apple.com/kb/ht4623</a></p> <p>If you have any questions, please contact the Help Desk at 262-6266 or submit a support request at support.appstate.edu/help</p> <p>&nbsp;</p> </div> </div> </div> Wed, 19 Mar 2014 13:09:20 +0000 burwelllh 2200 at http://support.appstate.edu Support Center Spring Break Hours http://support.appstate.edu/news/support-center-spring-break-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Support Center will be open Monday though Friday 8 am to 5 pm during spring break with limited staff.</p> <p>&nbsp;</p> </div> </div> </div> Thu, 06 Mar 2014 15:00:21 +0000 shookja 2176 at http://support.appstate.edu Digital Television Service Coming to Campus from Charter http://support.appstate.edu/news/digital-television-service-coming-campus-charter <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On March 3, 2014, Charter Communications with cooperation from Appalachian State, will make changes to the way ASU's television channel lineup is transmitted. This change is part of Charter's effort to transition its television signal to an all-digital signal transmission throughout its customer base. Our area of North Carolina is among the last areas to make the switch. The transition to an all-digital signal will mean changes for the way customers receive their TV channels. Viewers will need a digital ready television capable of tuning in ClearQAM channels or they will need a separate Clear QAM tuner. (See <a href="/answers/how-do-i-program-my-digital-tv-receive-all-university-channels">more info</a> on programming your digital TV to receive University channels).</p> <p>This will impact our residential, academic and administrative areas that use cable television. These are the ways that Student Development and IT is responding to needs in the three areas.</p> <ul> <li>Student Development has proactively provided information to all residential students.</li> <li>ITS is coordinating efforts to identify potential issues in academic spaces as we near the cutover date. If you rely on an existing cable television deployment in an academic space where the television is not digital ready, please enter a support request or contact the ITS helpdesk at 262-6266 as soon as possible. ITS will fund and set up a clear QAM tuner in an existing cable television deployed space within Academic Affairs if the television is not digital ready.</li> <li>ITS will keep a small inventory of clear QAM tuners for administrative offices and will assist with setup when needed. If you rely on an existing cable television deployment in an administrative space where the television is not digital ready, please enter a support request or contact the ITS helpdesk at 262-6266 as soon as possible. The cost for the tuners is approximately $40 each and we will bill the department for the tuner.</li> </ul> <p>Our goal is to minimize the impact of this process for all involved. If you have any questions, please contact the ITS helpdesk at 828-262-6266.</p> </div> </div> </div> Thu, 20 Feb 2014 13:41:57 +0000 burwelllh 2153 at http://support.appstate.edu Tech Support Center Closing at Noon http://support.appstate.edu/news/tech-support-center-closing-noon <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Tech Support Center will be closing at noon today.&nbsp;</p> </div> </div> </div> Wed, 12 Feb 2014 16:03:01 +0000 shookja 2136 at http://support.appstate.edu Google Message Routing Alert http://support.appstate.edu/news/google-message-routing-alert <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS sent out the following message to a select group of Appalachian gmail accounts this morning.&nbsp; If you have any questions, please call the Help Desk at 828-262-6266.</p> <p>&nbsp;</p> <p>Information Technology Services recently received an alert from Google concerning your email account. Google recently discovered an issue that resulted in some users' messages being incorrectly placed in their Trash, Spam or other folders. The issue affected users' actions only in Gmail for iOS, Gmail in a mobile browser, and Gmail Offline.</p> <p>The issue is now fixed. However, users must take action to re-file these messages in Gmail by February 14, 2014.</p> <p>You are receiving this message because your account may have been affected by this issue. Google recommends that you check your Trash and Spam folders for any items that you did not intend to delete or mark as spam. You can restore any misfiled messages by moving them back to your inbox. These messages should be moved from the Trash and Spam folders by February 14, 2014 (messages are permanently deleted 30 days after they're placed in the Trash).</p> <p>Google has extended an apology for the disruption in service and has reiterated their commitment to continually and quickly improve their technology and operations to ensure secure access and avoid service disruptions.</p> <p>Information Technology Services is also committed to these ends and is available to assist you or answer any questions. If you require additional assistance please contact the Help Desk at 262-6266.</p> </div> </div> </div> Fri, 07 Feb 2014 15:44:45 +0000 burwelllh 2129 at http://support.appstate.edu Feedback from Learning Spaces Forums Held January 23 & 24 http://support.appstate.edu/news/feedback-learning-spaces-forums-held-january-23-24 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The following is a summary of the feedback we received at the IT Learning Spaces Forums held January 23<sup>rd</sup> and 24<sup>th</sup>.&nbsp; Faculty and staff from around campus braved the cold to join us and share their ideas and comments on classrooms, labs, and teaching with technology.&nbsp; The following is a summary of the feedback with a complete list in the file attached below.</p> <p>Sharing and collaboration between students and faculty was a common theme.&nbsp; The ability to share information, move tables and desks around easily, good lighting and plenty of outlets were all mentioned as needed features in our classrooms.&nbsp;</p> <p>Faculty asked for more training and support for video streaming, but expressed satisfaction overall with AsULearn, the Classroom podiums and our support structure.</p> <p>There is excitement for how uDesk is helping our distance learning students and faculty access campus software.&nbsp; Many expressed interest for the potential for students and how the labs and library will be helped during peak usage times and times of inclement weather.</p> <p>Thank you for those who participated and supported this process. We plan to repeat these forums later this spring (hopefully with warmer weather!) to share your ideas and give your feedback.&nbsp; Please email <a href="mailto:cio@appstate.edu">cio@appstate.edu</a> if you have any comments you would like to make.&nbsp; (For a complete list of the feedback, see the file attached below)</p> <p><a href="/sites/support.appstate.edu/files/news/Learning%20Spaces%20Forums%20Feedback.docx">Complete List of Feedback</a></p> </div> </div> </div> Wed, 05 Feb 2014 15:32:39 +0000 burwelllh 2124 at http://support.appstate.edu CIO Spring Update http://support.appstate.edu/news/cio-spring-update <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Fall semester of 2013 was a busy, exciting and productive time for Information Technology.&nbsp; The following are some highlights and goals for the upcoming semester:</p> <p>Please come and participate in our upcoming <strong>Learning Spaces Forums</strong> on using technology to enhance teaching and learning in our classrooms and labs.&nbsp; We are planning to have great discussions and examples of the future of learning spaces.&nbsp;&nbsp;&nbsp; The forums are scheduled for this Thursday, January 23<sup>rd</sup> from 2:30 – 4:30 and Friday, January 24<sup>th</sup> from 10:00 – 12:00 in Room 201AB Blue Ridge Ballroom, Plemmons Student Union.</p> <p>One of the feedback items we heard over and over during our Spring Forums was that faculty and staff wanted different ways for training.&nbsp; We are very pleased to announce that Appalachian will provide unlimited access to <strong>lynda.com</strong> for all employees (faculty and staff) starting this spring semester.&nbsp; More information on this exciting on-line training tool will be coming.</p> <p>The Office of the CIO (cio.appstate.edu) website provides access to several national education and technology subscriptions for the campus.&nbsp; I encourage you to explore these resources and find ones that are useful to you:</p> <ul> <li><strong>EDUCAUSE</strong>:&nbsp; a nonprofit association that works nationally and internationally to help higher education IT leaders provide and shape IT decisions at every level within higher education.</li> <li><strong>ELI</strong>: an on-line community designed to facilitate the sharing of ideas among higher education professionals committed to advancing learning through IT innovation.</li> <li><strong>ECAR</strong>: ECAR provides research and analysis about information technology in higher education for IT professionals and higher education leaders.</li> <li><strong>Gartner</strong>:&nbsp; an IT research and advisory company</li> </ul> <p>In 2013, Appalachian students participated in the national EDUCAUSE <strong>Student Computing Survey</strong> on their use of technology and the value they see for technology in learning.&nbsp; The national results of the survey have been published and are located under Reports on the Office of the CIO website.</p> <p>The <strong>CIO Annual Report</strong> was created and published on cio.appstate.edu.&nbsp; In this report, we highlighted the accomplishments of ITS during the fiscal year 2012-2013.</p> <p>ITS in collaboration with Institutional Research Planning and Assessment and Academic Affairs is developing a project to utilize Banner Faculty Workload and improve the usability of <strong>Digital Measures</strong>. This will streamline both the collection and reporting of faculty information and activities for use by departments, colleges and the university.&nbsp;</p> <p>Our plans for IT Governance really took off during the Fall semester.&nbsp; The <strong>Web and Mobile Governance Committee </strong>activated, and this first governance committee has begun by creating a framework within which to operate and begin the process of developing mobile apps. Currently, there are five teams that are developing policy and life cycle practice, gathering information about existing mobile apps and the need for new ones, setting up work groups, and creating the architecture within which mobile apps can be created and supported by our in-house talent.</p> <p>There is a lot of demand for mobile applications, but the good news is there are lots of people on campus who are excited at the prospect of helping create these apps. Keep an eye out for an email update from the Web and Mobile Governance Committee with further details and information about how to suggest an idea for a mobile app, or to indicate your interest in being on a mobile app work team.</p> <p>The <strong>Productivity Platforms Technology Portfolio</strong> committee has begun meeting and the first item on the agenda will be choosing a new email and calendaring system for the campus.&nbsp; You will certainly be hearing more from this group as the semester progresses.</p> <p>The <strong>Technology Infrastructure and Architecture Portfolio</strong> is formed and about to begin meeting.&nbsp; Construction on the new Data Center on State Farm Road should begin this spring.</p> <p>The <strong>Information Security Advisory Committee</strong> is also in the process of starting up.&nbsp; This committee is charged with providing counsel, periodic review, and endorsement of Appalachian’s Information Security Plan including relevant policies, strategic initiatives and services.</p> <p>All of the progress from these Portfolio committees and other upcoming committees will be published on the Office of the CIO Website located under Technology Portfolio Committees.</p> <p>These are the highlights of what we are working on, please visit our website at cio.appstate.edu and its.appstate.edu for more IT News.</p> <p>Cathy Bates</p> <p>Associate Vice Chancellor and CIO</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> </div> </div> Tue, 21 Jan 2014 18:48:35 +0000 burwelllh 2103 at http://support.appstate.edu Support Center MLK Holiday Hours http://support.appstate.edu/news/support-center-mlk-holiday-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Technology Support Center will close Friday at 5 pm and reopen Tuesday morning at 8 am.&nbsp;</p> </div> </div> </div> Fri, 17 Jan 2014 18:26:26 +0000 shookja 2100 at http://support.appstate.edu Recent Phishing Attempts on Campus http://support.appstate.edu/news/recent-phishing-attempts-campus <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>In the past week, the retailers Target and Nieman Marcus have made announcements regarding hackers gaining access to large quantities of customer data including credit card information.</p> <p>In the wake of this news, ITS recommends that the AppState community be alert for fraudulent email messages that may attempt to use these announcements to trick individuals into disclosing sensitive information.</p> <p>These messages may appear to be from Target, Nieman Marcus, or other retail merchants and pertain to these recent data breaches. Additionally, if you did not shop with Target or Nieman Marcus between mid-November and mid-December then you should not receive anything from these companies regarding these data breaches.</p> <p>If you do receive an email that that directly solicits your information or directs you to a web-site that asks for your information, then you should treat these as fraudulent messages.</p> <p>Remember these rules of thumb:</p> <ul> <li>Don't enter your personal information – legitimate emails won't ask</li> <li>Beware of links – if an email seems suspicious, do not click on any links.</li> </ul> <p>If you have any questions about a message, call the Help Desk at 262-6266 or forward the message to <a href="mailto:phish@appstate.edu">phish@appstate.edu</a></p> </div> </div> </div> Thu, 16 Jan 2014 19:39:08 +0000 burwelllh 2099 at http://support.appstate.edu Campus Invited to Attend Learning Spaces Forums http://support.appstate.edu/news/campus-invited-attend-learning-spaces-forums <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Using technology to enhance teaching and learning in our classrooms and labs is a subject where we would like your feedback! Please join Information Technology Services and our colleagues at one of our Learning Spaces Forums to help us discuss and create a collaborative strategy for our classrooms and labs. We will have a team of representatives from the campus stationed around the room at topic areas to hear your feedback on five different Learning Spaces themes:</p> <p>Trends in Higher Education and Classroom ConfigurationsTechnology in the classroom at Appalachian and the future of classroom technologiesTeaching with TechnologyComputer Labs at Appalachian and the future of labsSupporting teaching and learning with technology</p> <p>The forums are scheduled for Thursday, January 23rd from 2:30 – 4:30 and Friday, January 24th from 10:00 – 12:00 in Room 201AB Blue Ridge Ballroom, Plemmons Student Union. (If you have any questions about these forums or topics, contact Tom Van Gilder at <a href="mailto:vangildertm@appstate.edu">vangildertm@appstate.edu</a>)</p> <p>There will be light refreshments at both of these forums. Faculty, staff and students are all welcome to attend. I look forward to seeing you there.</p> </div> </div> </div> Wed, 15 Jan 2014 13:52:56 +0000 burwelllh 2097 at http://support.appstate.edu IT Staff Make Presentations at UNC Cause Conference held in Wilmington, NC http://support.appstate.edu/news/it-staff-make-presentations-unc-cause-conference-held-wilmington-nc <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Eleven members of Information Technology at Appalachian State University made presentations and led discussions at the UNC CAUSE conference held in Wilmington, North Carolina, November 18-20, 2013.&nbsp; UNC CAUSE is an organization for the IT management and staff for the seventeen campuses of the University of North Carolina.&nbsp; The presenters from both ITS and LTS were Steve Breiner, Mike Childers, John Pertalion, Andrew Sanders, Zach Seifts, Kevin Snook, Tom Van Gilder, Lacey Vickery, Jeremy Wallace, Kevin Wilcox, and Fred Woolard.&nbsp; The topics were of a wide variety of current IT accomplishments and subjects.&nbsp;</p> <p>Steve Breiner, Lacey Vickery, Jeremy Wallace, and Fred Woolard presented on the recent successful upgrade at Appalachian to the latest version of AsULearn. &nbsp;They covered all the aspects of the conversion, from the server architecture to the support of the users.</p> <p>Mike Childers and Andrew Sanders presented on the utilization of the Microsoft Desktop Management Solution (SCCM) at Appalachian.&nbsp; They also led a discussion with the other UNC Schools comparing how each school uses or plans to use SCCM as a solution.</p> <p>John Pertalion presented with an IT staff member from UNC Greensboro on the rising demand from students bringing more than one device to campus and needing wireless functionality.&nbsp; Both Appalachian and UNCG have developed successful approaches to support, maintain and grow their wireless deployments.</p> <p>Kevin Snook led a discussion on the support of Apple devices, including future collaboration ideas for the UNC System.</p> <p>Zach Seifts presented on using Vagrant, and Puppet and Virtual Machines to securely manage development environments for web sites.&nbsp; Zach also led a discussion on Drupal with the other UNC Schools.</p> <p>Kevin Wilcox presented on how Appalachian performs continuous monitoring using OSSEC (Open Source Host-based Intrusion Detection System) to remain compliant with Federal Regulations&nbsp; as well as providing file integrity.&nbsp; Kevin made a second presentation on Intrusion Detection and why Appalachian chose an application called Snort to perform that function.</p> <p>Tom Van Gilder made a presentation on customer service and the philosophy at Appalachian of focusing on the customer (faculty, staff and students).</p> <p>For more information on any of these presentations, please email <a href="mailto:burwelllh@appstate.edu">burwelllh@appstate.edu</a>.</p> <p>&nbsp;</p> </div> </div> </div> Thu, 05 Dec 2013 20:36:32 +0000 burwelllh 2063 at http://support.appstate.edu Digital Signage Presentations http://support.appstate.edu/news/digital-signage-presentations <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, December&nbsp;3rd at 1:00 and 2:30 there will be presentations on digital signage – the Scala solution.&nbsp; These presentations will cover everything from the current ASU digital signage usage in areas like the Student Union, to the future of digital signage including way finding, emergency management, and more.&nbsp; Presentations will be held in the Raley Hall 4<sup>th</sup> floor faculty/staff lounge, and will be led by ITS, Smarter Systems, and DaVinci Bridge.</p> <p>Please contact Tom Van Gilder at 6272 or <a href="mailto:vangildertm@appstate.edu">vangildertm@appstate.edu</a> for more information.&nbsp;&nbsp;</p> </div> </div> </div> Mon, 25 Nov 2013 20:25:26 +0000 burwelllh 2047 at http://support.appstate.edu Recent Security Breach at Adobe http://support.appstate.edu/news/recent-security-breach-adobe <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Adobe was recently the victim of a security breach that exposed millions of passwords, password hints and other confidential information. Some of those accounts were Appalachian users who signed up with Adobe using their AppState email account.&nbsp; Jim Webb, IT Chief Information Security Officer at Appalachian, led an effort to identify the Appalachian accounts from a list that Adobe provided to help find those accounts at risk. These users were contacted and told to reset the password used with Adobe and any other external accounts such as banking, credit cards, Facebook, etc. (especially if they are using the same password with all or any of these accounts.)</p> <p>Because the password for Appstate accounts change every 90 days, the risk for our accounts is significantly reduced. If you have any questions, please call our Help Desk at 262-6266.</p> <p><strong>Security Tip</strong>: Do not use the same password for multiple external account (banking, other financial accounts, social media etc.)</p> <p>For articles detailing this breach:</p> <p><a href="http://www.nytimes.com/2013/10/04/technology/adobe-announces-security-breach.html?_r=0" title="http://www.nytimes.com/2013/10/04/technology/adobe-announces-security-breach.html?_r=0">http://www.nytimes.com/2013/10/04/technology/adobe-announces-security-br...</a></p> <p><a href="http://arstechnica.com/security/2013/11/how-adobes-messy-password-breach-can-spill-to-sites-like-diapers-com/" title="http://arstechnica.com/security/2013/11/how-adobes-messy-password-breach-can-spill-to-sites-like-diapers-com/">http://arstechnica.com/security/2013/11/how-adobes-messy-password-breach...</a></p> <p><a href="http://www.smh.com.au/it-pro/security-it/facebook-warns-users-after-adobe-breach-20131112-hv2jw.html" title="http://www.smh.com.au/it-pro/security-it/facebook-warns-users-after-adobe-breach-20131112-hv2jw.html">http://www.smh.com.au/it-pro/security-it/facebook-warns-users-after-adob...</a></p> </div> </div> </div> Fri, 15 Nov 2013 15:15:05 +0000 burwelllh 2032 at http://support.appstate.edu ITS is celebrating National Cyber Security Awareness Month in October http://support.appstate.edu/news/its-celebrating-national-cyber-security-awareness-month-october <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services is hosting a series of presentations to celebrate October's National Cyber Security Awareness Month. Join us every Tuesday throughout the month of October and engage in presentations and discussions relating to cyber security. These presentations will be held from 4:30-5:30 in Room 415 (Rough Ridge Room) in the Plemmons Student Union.</p> <p>October 1 – General Safe Computing</p> <p>October 8 – Phishing</p> <p>October 15 – Mobile and Wireless Security</p> <p>October 22 – Protecting Your Online Reputation</p> <p>October 29 – Trends in Cyber Crime</p> <p>Please join us and participate in one or all of the presentations. Everyone has a role in securing their part of cyberspace.</p> </div> </div> </div> Fri, 27 Sep 2013 15:18:08 +0000 burwelllh 1967 at http://support.appstate.edu Webb named Chief Information Security Officer http://support.appstate.edu/news/webb-named-chief-information-security-officer <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Office of the CIO is pleased to announce that James Webb has accepted our offer to be the Chief Information Security Officer at Appalachian. James will be responsible for the development and delivery of a comprehensive information security strategy to optimize the security posture of the university. As CISO, James will lead the development and implementation of a security program that leverages collaborations and campus-wide resources, facilitates information security governance, advises senior leadership on security direction and resource investments, and designs appropriate policies to manage information security risk.</p> <p>James comes from North Georgia College and State University and has 15 years of experience with IT in Higher Education. He brings both technical and leadership experience building security programs and will be a great addition to our team. James will begin working at Appalachian on October 21st.</p> </div> </div> </div> Wed, 18 Sep 2013 14:07:19 +0000 burwelllh 1957 at http://support.appstate.edu Serrano named Director of Information Analytics http://support.appstate.edu/news/serrano-named-director-information-analytics <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Office of the CIO is pleased to announce that Rachel Serrano has accepted our offer to be the Director of Information Analytics at Appalachian. Rachel will be responsible for working with IT and other campus divisions to implement an information analytics and data warehouse platform. The Information Analytics program at Appalachian will provide a platform for campus to access the necessary data and information for ongoing daily operations and strategic planning, as well as creating new opportunities to use our own data to understand and improve efficiencies and sustainable processes across campus.</p> <p>Rachel comes from the University of Arizona and has 17 years of experience with IT in Higher Education. She brings leadership experience in Business Intelligence and Data Warehousing and will be a great addition to our team. She will begin working at Appalachian on October 14th.</p> <p>&nbsp;</p> </div> </div> </div> Thu, 05 Sep 2013 14:55:30 +0000 burwelllh 1931 at http://support.appstate.edu Welcome Back for the Fall Term from the CIO http://support.appstate.edu/news/welcome-back-fall-term-cio <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The following are some of the exciting projects and initiatives from IT at Appalachian:</p> <h3>Faster Internet</h3> <p>We installed new state-of-the-art equipment which will increase the network bandwidth speed to a 10GB connection from a 1GB connection (that’s ten times better!). This will improve the internet experience for all users on campus, including (and especially!) wireless. You should immediately notice faster web browsing and streaming.</p> <h3>Safer WiFi&nbsp;</h3> <p>ITS continues to make security one of our top priorities, and we encourage you to set up connections to our Secure WiFi Network for all devices you use to connect to the Internet. Our Secure WiFi provides encryption for all online interactions. We have organized a concentrated effort to have all student devices on our secure network and already have more students on Secure WiFi than ever before! See our&nbsp;<a href="http://support.appstate.edu/answers?body=wireless">online instructions</a>&nbsp;for details!</p> <h3>UpGraded AsULearn</h3> <p>This summer LTS and ITS collaborated to upgrade to a new version of AsULearn which will allow more choice and flexibility for faculty and students. This upgraded version will provide a more robust, safe and secure Learning Management System. We had a number of faculty use the updated version in their summer classes this year with great results! &nbsp;</p> <h3>Improved Websites and Better Communication</h3> <p>I encourage you to explore the new look and feel of the CIO Website and our updated&nbsp;<a href="http://support.appstate.edu">Support Website</a>. We are continuing to redesign all of the ITS sites to make it easier for you to find the services we offer and get answers to your questions. We have also made a commitment to be transparent and communicate better with the Appalachian Community. You should begin to notice immediately more information that you can use to make your job easier with technology.</p> <h3>Access Campus Software from Off-Campus</h3> <p>We have a rolled out a “Getting Connected to uDesk Initiative” for faculty, staff and students taking on-line courses who need to access on-campus software when they are off-campus. We have extended hours for ITS Help Desk phone support available to help get you connected to uDesk. Simply call our Help Desk at 262-6266 (Choose option 2 after hours). The extended hours are until&nbsp;11pm Monday&nbsp;-Thursday&nbsp;and from&nbsp;1 pm-9 pm on Sunday,&nbsp;or you can see our detailed&nbsp;<a href="http://support.appstate.edu/answers/what-udesk-how-do-i-use-it">online instructions</a>&nbsp;on how you can get started!</p> <h3>IT Governance Committees</h3> <p>The support we received from our Spring IT Forums was terrific. We are well on our way in creating our IT Governance Framework. The&nbsp;<a href="http://webmobile.cio.appstate.edu/">Web and Mobile Services Portfolio Committee</a>&nbsp;has begun working and we have several other Portfolio Committees not far behind. We will keep you informed as all of the Governance Committees are formed and their progress.</p> <h3>Appalachian is a Pilot School for World Language Initiative</h3> <p>Appalachian participated with four other UNC schools in implementing the opportunity for our students to register On-Line for Language courses offered by the other pilot schools and vice versa. The other UNC Participating schools are UNC Pembroke, UNC Greensboro, Western Carolina University and NC State.</p> <h3>ECAR Student Survey&nbsp;</h3> <p>This past spring, Appalachian participated in the 2013 ECAR student technology survey administered through EDUCAUSE. &nbsp;Over all, more than 250 institutions participated. The official EDUCAUSE report using data from all participating institutions will be released this fall and presented at the yearly EDUCAUSE conference in October. &nbsp;A separate report summarizing the Appalachian survey data will be made available later this Fall.</p> <h3>IT Support Services – Campus Consultants</h3> <p>Information Technology Services has restructured the support services for the campus by dividing the campus into four service areas: East, Center, West, and Off-Campus.&nbsp;<a href="http://support.appstate.edu/services/it-consultants">Teams of IT staff</a>&nbsp;are assigned to each of these areas to better improve response time and service to the Appalachian community.&nbsp;</p> <h3>Professors – Use of Netflix in the Classroom</h3> <p>ITS wants to remind the Appalachian community that Netflix does not allow for the public classroom display of their streaming videos.</p> <p>However, instructors may use rented or purchased DVDs in the face-to-face classroom setting (i.e., with the professor present). The Appalachian Library has a very good collection of DVDs which may likewise be used in the face-to-face classroom setting.</p> <p>Please see&nbsp;<a href="http://www.netflix.com/TermsOfUse">Netflix Terms of Service for more information.</a></p> <h3>Technology Services on Campus</h3> <p>Do you ever wonder what technology services are available at Appalachian? Check out our&nbsp;<a href="http://support.appstate.edu/service-categories-new">Technology Application Service Catalog</a>.</p> <h3>A Warning about Phishing Emails</h3> <p>Remember, DO NOT click on suspicious links in email messages. The seriousness of doing this cannot be overemphasized! You are giving away your credentials and a hacker can hijack your account to send spam, install malicious software on your computer and steal personal information.&nbsp;</p> <p>There are a few clues that an email is not legitimate such as bad grammar, threats to remove or delete your account, or spoofing popular websites. If you are not sure, call our Help Desk at 262-6266 to verify that a message was sent by us. Again, we will NEVER ask for personal information by email.&nbsp;</p> </div> </div> </div> <div class="field field-type-link field-field-asu-news-existing-link"> <div class="field-label">Existing Link:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <a href="http://cio.appstate.edu/news/welcome-back-fall-term-cio">http://cio.appstate.edu/news/welcome-back-fall-term-cio</a> </div> </div> </div> Mon, 26 Aug 2013 20:51:08 +0000 meltonml 1913 at http://support.appstate.edu Bates helps lead efforts to protect higher education data and improve information security http://support.appstate.edu/news/bates-helps-lead-efforts-protect-higher-education-data-and-improve-information-security <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Protecting the integrity of student, institutional and research data has been a priority for Cathy Bates for more than 20 years.</p> </div> </div> </div> <div class="field field-type-filefield field-field-asu-news-images"> <div class="field-label">Image(s):&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <img class="imagefield imagefield-field_asu_news_images" width="300" height="387" alt="" src="http://support.appstate.edu/sites/support.appstate.edu/files/news/images/original/cathy_bates_300.jpg?1377275680" /> </div> </div> </div> <div class="field field-type-link field-field-asu-news-existing-link"> <div class="field-label">Existing Link:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <a href="http://www.news.appstate.edu/2013/08/19/cathy-bates/">http://www.news.appstate.edu/2013/08/19/cathy-bates/</a> </div> </div> </div> Fri, 23 Aug 2013 16:34:53 +0000 meltonml 1911 at http://support.appstate.edu Reminder - Use of Netflix in the Classroom http://support.appstate.edu/news/reminder-use-netflix-classroom <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS wants to remind the Appalachian community that Netflix does not allow for the public classroom display of their streaming videos.</p> <p>However, instructors may use rented or purchased DVDs in the face-to-face classroom setting (i.e., with the professor present). The Appalachian Library has a very good collection of DVDs which may likewise be used in the face-to-face classroom setting.</p> <p>Please see&nbsp;<a href="http://www.netflix.com/TermsOfUse">Netflix Terms of Service for more information.</a></p> </div> </div> </div> Wed, 14 Aug 2013 19:54:23 +0000 burwelllh 1887 at http://support.appstate.edu Wilcox participates in U.S. Cyber Challenge http://support.appstate.edu/news/wilcox-participates-us-cyber-challenge <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Available positions exceed qualified applicants when it comes to careers in cyber security. Through the U.S. Cyber Challenge, called hacker's boot camp in the popular press, Kevin Wilcox is helping mentor future cyber security professionals.</p> </div> </div> </div> <div class="field field-type-filefield field-field-asu-news-images"> <div class="field-label">Image(s):&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <img class="imagefield imagefield-field_asu_news_images" width="2000" height="1600" alt="" src="http://support.appstate.edu/sites/support.appstate.edu/files/news/images/original/cyber_challenge.jpg?1374072798" /> </div> </div> </div> <div class="field field-type-link field-field-asu-news-existing-link"> <div class="field-label">Existing Link:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <a href="http://www.news.appstate.edu/2013/07/15/cyber-challenge/">http://www.news.appstate.edu/2013/07/15/cyber-challenge/</a> </div> </div> </div> Wed, 17 Jul 2013 14:53:30 +0000 meltonml 1811 at http://support.appstate.edu Walk-In Center Hours for July 4th http://support.appstate.edu/news/walk-center-hours-july-4th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Walk-in Center will be closing on Wednesday July 3rd at 6pm and will remain closed through the July 4th holiday. The Walk-in Center will re-open with normal summer business hours on Monday July 8th.&nbsp;</p> </div> </div> </div> Mon, 24 Jun 2013 18:46:12 +0000 shookja 1794 at http://support.appstate.edu Important Notice: Changes to ASU Secure Wireless Authentication http://support.appstate.edu/news/important-notice-changes-asu-secure-wireless-authentication <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Important Notice: Changes to ASU Secure Wireless Authentication</p> <p>Beginning June 30,&nbsp;ITS will be discontinuing the generic “asu” username and “asu” password combination to authenticate to secure wireless. Faculty, staff, and students accessing secure wireless (both asu and asu-resnet) will be required to use their Appstate username and password to authenticate.&nbsp; &nbsp;&nbsp;</p> <p>If you've been using your Appstate username and password to authenticate on to the 'asu' wireless, then you don't need to change anything.&nbsp;&nbsp;Your connection will continue to work.</p> <p>If you've been using the 'asu, asu' combination to authenticate, you should delete the ASU wireless profile and set up a new wireless profile using your Appstate username and password.</p> <p>Instructions on how to delete wireless profiles for Windows 7, Mac OSX, and iOS can be found on our support website:&nbsp; support.appstate.edu/answers</p> <p>We recommend that if you are not sure about your wireless authentication, then you should proactively redo your wireless authentication profile to use your Appstate username and password.&nbsp;&nbsp;This will ensure no interruption of service.</p> <p>Please contact us if you have any problems with accessing the ASU wireless network.&nbsp; Our Help Desk is available to answer any questions at (828) 262-6266, or email us at <a href="mailto:support@appstate.edu">support@appstate.edu</a>.&nbsp; You can also bring your device to the Technology Support Center at 1022 Anne Belk Hall.</p> </div> </div> </div> Wed, 19 Jun 2013 14:25:19 +0000 slaglegb 1790 at http://support.appstate.edu IT Forums Feedback http://support.appstate.edu/news/it-forums-feedback <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <h3>Summary of the Feedback from the IT Forums</h3> <p>The following is a summary and sampling of the wonderful and constructive feedback we received at the IT Forums held April 22<sup>nd</sup>, 23<sup>rd</sup> and 26<sup>th</sup>. We also had a special Student Forum on Tuesday evening, April 30<sup>th</sup>, where we could focus on what our students need and how they can help us with our governance plans. We had incredible turnout at each forum with great conversations and many volunteers to serve on our Portfolio Committees. We enjoyed spending time hearing what you had to say about your computing needs and your ideas for our governance structure! We are working hard to get our Portfolios organized and ready, so we can start making this feedback a reality! (For a complete list of the feedback, see the file attached below.)</p> <p>The first thing we heard was that you are using the <strong>Service Catalog:</strong></p> <ul> <li>I have used the service catalog and think it is a good idea.&nbsp;</li> <li>I use the service catalog on a regular basis. I have learned quite a bit from it.</li> </ul> <p>We had suggestions about <strong>services to add to the catalog and services that needed to be moved</strong>:</p> <ul> <li>All Data Repository Services should be moved to Administrative Services. (<em>We agree and it’s been moved, the Administrative Services group is very large and probably will have to be looked at again.)</em></li> <li>All Survey Tools should be moved from Academic Services to Research Services. (<em>Good Suggestion!)</em></li> <li>All the Statistical Tools need to be added to the Service Catalog. (<em>We are working on this now!)</em></li> <li>AsULearn should be in Academic Services not Consulting, Training and Support. (<em>Good Point!)</em></li> </ul> <p>We had questions about the <strong>Governance Plan:</strong></p> <ul> <li>Does this model/process support vision and innovation? &nbsp;(<em>YES!)</em></li> <li>Will enough people want to participate? (<em>We have had incredible support and enthusiasm!)</em></li> <li>We want input from faculty, staff and students! (<em>So do we!)</em></li> <li>ITS staff should participate in governance committees, not lead them. (<em>We agree!)</em></li> </ul> <h3>We had feedback about every area that IT touches! These are some of the suggestions that our Portfolio groups will work to improve and correct:</h3> <p>The <strong>students</strong> had very specific opinions!</p> <ul> <li>All Teachers should be required to use AsULearn.</li> <li>We want Appalnet and AsULearn on mobile.</li> <li>We want more bandwidth to watch Netflix.</li> <li>Having the Technology Support Center is awesome.</li> <li>Appalnet should be more intuitive.</li> </ul> <p><strong>Faculty and Staff</strong> also had great ideas:</p> <ul> <li>A collaborative environment would make it easier to advise groups of students.</li> <li>We need an instructional blogging solution.</li> <li>We need consolidation of calendar and reporting tools.</li> <li>Need a repository for research data.</li> <li>Add more training opportunities for everyone.</li> <li>Faster network speeds</li> </ul> <h3>What Happens NEXT?</h3> <p>We are currently getting two of our Portfolio Groups “stood up” and ready to make some important decisions about the future of IT and our campus. The first group is the Web and Mobile Technology Portfolio because we heard LOUD and CLEAR that the campus is READY for some mobile apps and improvements for our web presence. The second group is the Productivity Platforms Technology Portfolio because some important decisions need to be made about email and calendaring on the campus.</p> <p>Thank you all for your participation and support in this process. There will be more opportunities like these forums in the fall and you can always email <a href="mailto:cio@appstate.edu">cio@appstate.edu</a> if you have any more comments to make! (For a complete list of the feedback, see the file attached below.)</p> </div> </div> </div> <div class="field field-type-link field-field-asu-news-existing-link"> <div class="field-label">Existing Link:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <a href="http://cio.appstate.edu/news/it-forums-feedback">http://cio.appstate.edu/news/it-forums-feedback</a> </div> </div> </div> Mon, 03 Jun 2013 13:36:05 +0000 meltonml 1748 at http://support.appstate.edu Changes for Receiving Email with Off-Campus Computers or Mobile Devices have been made http://support.appstate.edu/news/changes-receiving-email-campus-computers-or-mobile-devices-have-been-made <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Several reminders have been sent in the last few weeks about the plan by Information Technology Services to only use secure protocols (SSL) to connect to our inbound email server.&nbsp;&nbsp; As of this morning, Information Technology Services is blocking unsecured protocols related to using IMAP (port 143) and POP (port 110).&nbsp;&nbsp; This has been done in an effort to better secure our email infrastructure.</p> <p>If you find you are having problems receiving email on your off-campus devices, directions are on our support website: (support.appstate.edu/answers).&nbsp; Click on Secure IMAP (SSL) Setup Instructions on the left hand column. You may also call our Help Desk at 262-6266, or submit a support request through (support.appstate.edu/help), and a consultant can help you with this change. Our Technology Support Center at 1022 Anne Belk Hall is also another resource for help with this.</p> <p>&nbsp;</p> </div> </div> </div> Mon, 20 May 2013 14:33:35 +0000 burwelllh 1726 at http://support.appstate.edu Members of ITS Make Presentations at National IT Conferences http://support.appstate.edu/news/members-its-make-presentations-national-it-conferences <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Three members of Information Technology Services at Appalachian State University have been involved with State and National IT Conferences in April 2013, making presentations and serving in leadership roles.</p> <p>Linda Atkinson, a Business Intelligence Specialist in ITS, served as the North Carolina/South Carolina User Forum president at a conference held in Charlotte, NC on April 17, 2013. This conference was held in conjunction with the global software company "Information Builders" and was specifically targeted toward WebFOCUS, She and two colleagues from Appalachian State and one from UNCG presented on creating search pages for WebFOCUS processing, including getting the user login information to use for reporting. She also played host for the WebFOCUS Jeopardy game which she designed for this event. Linda will be working to create the agenda, organize presentations and run another Forum in October which will be held in Raleigh, North Carolina.</p> <p>Jonathan Morefield, a Business &amp; Technology Application Specialist in ITS, along with Misti Reese, a Senior Associate Director of Admissions, presented at an Ellucian Live Conference held in Philadelphia, Pennsylvania, on April 7, 2013. Their presentation focused on the steps and methods Appalachian State has used to process, decision and notify undergraduate applications in Banner and how we successfully created processes and efficiencies from beginning to end.</p> <p>Kevin Wilcox, a Networking Specialist in ITS, presented at the EDUCAUSE Security Professionals Conference held in St Louis, Missouri on April 16, 2013. His presentation explored how to identify the ways and places that computers are infected with viruses and how to use that knowledge to prevent further infections. After the conference, Kevin spent two days serving as a subject matter expert for a group of information security specialists from higher education and national research laboratories on the topic of using that type of knowledge to contain computer viruses and other malware.</p> <p>For more information on any of these presentations, please email <a href="mailto:burwelllh@appstate.edu">burwelllh@appstate.edu</a>.</p> </div> </div> </div> Wed, 08 May 2013 12:35:32 +0000 burwelllh 1703 at http://support.appstate.edu Reminder, Effective May 20th, 2013- Upcoming Changes for Receiving Email with Off-Campus Computers or Mobile Devices http://support.appstate.edu/news/reminder-effective-may-20th-2013-upcoming-changes-receiving-email-campus-computers-or-mobile-de <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Beginning May 20, 2013, all faculty and staff members must use secure protocols (SSL) to connect to our inbound email server. This is important for receiving email from an off-campus email or other device.</p> <p><strong>Why is ITS doing this?</strong> We want our faculty and staff to have a safe computing experience when checking E-mail. This protocol change is a best practice.</p> <p><strong>What does this mean for me?</strong> You will have to change your email client for incoming mail (IMAP) to port: 993 using SSL. The old incoming port will be blocked from off-campus devices beginning May 20th. This means that you will not be able to receive email on your mail clients/mobile devices unless these changes are made. This change will not affect email access via AppalNet.</p> <p><strong>How do I do this?</strong> Directions for most email clients are on our support website: (support.appstate.edu/answers) Click on Secure IMAP (SSL) Setup Instructions on the left hand column. You may also call our help desk at 262-6266, or submit a support request through (support.appstate.edu/help), and a consultant can help you with this change. Our Technology Support Center at 1022 Anne Belk Hall is also another resource for help with this.</p> </div> </div> </div> Mon, 06 May 2013 13:49:00 +0000 burwelllh 1696 at http://support.appstate.edu Details of Network Outage, Monday, April 22, 2013 http://support.appstate.edu/news/details-network-outage-monday-april-22-2013 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>At approximately 9:00 a.m., Monday April 22, 2013, various ITS monitoring systems began indicating sporadic network issues. These outages quickly became widespread and affected most of the services provided by ITS. As possible causes were explored throughout the morning, it was determined that the most likely cause was an instability in a network core router.</p> <p>At approximately 12:00 p.m., our network team elected to reboot this core router and firewall in hopes of further isolating the cause. While there were no obvious resource issues with this router, it became immediately apparent that network stability was restored upon rebooting this device.</p> <p>Over the next few days, our network team will spend time going through the logs and associated data to determine what happened to this device.</p> <p>Our goal in ITS is to provide the most resilient infrastructure as possible. There are many provisions in place to insure high availability for the many services we provide, but in the end, it is difficult to foresee every possible event.</p> </div> </div> </div> Tue, 23 Apr 2013 22:11:19 +0000 burwelllh 1674 at http://support.appstate.edu Campus Invited to Attend Information Technology Forums During the Week of April 22nd, 2013 http://support.appstate.edu/news/campus-invited-attend-information-technology-forums-during-week-april-22nd-2013 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>One of the most important responsibilities of a Chief Information Officer is to work with the campus to create a governance structure for technology. In fulfilling this objective, I would like to invite everyone at Appalachian to attend one of the "IT Forums" that are scheduled for the week of April 22nd. The scope of governance must be campus-wide in order to create a collaborative, organizational framework that will bring the best strategic advantage for Appalachian. We will have several IT representatives from campus to hear your feedback to carry us forward from our current state to a desired state for technology.</p> <p>The forums are scheduled for the following dates and times:</p> <ul> <li>Monday, April 22nd 2:00 - 3:30 pm (201A - Price Lake Room, Student Union)</li> <li>Tuesday, April 23rd 11:30 - 1:00 pm (Admissions Auditorium, JET Building)</li> <li>Friday, April 26th 9:00 - 10:30 am (201B - Table Rock Room, Student Union)</li> </ul> <p>I look forward to seeing you there!</p> <p>Cathy Bates, Associate Vice Chancellor and Chief Information Officer</p> </div> </div> </div> Mon, 15 Apr 2013 14:27:59 +0000 burwelllh 1630 at http://support.appstate.edu Connecting to E-mail from Off-Campus Computers and Devices http://support.appstate.edu/news/connecting-e-mail-campus-computers-and-devices <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>This message contains important information regarding connecting to your E-mail from an off-campus computer or other device.</p> <p>Beginning May 20, 2013, all faculty and staff members must use secure protocols (SSL) to connect to our inbound email server.</p> <p><strong>Why is ITS doing this?</strong> We want our faculty and staff to have a safe computing experience when checking E-mail. This protocol change is a best practice.</p> <p><strong>What does this mean for me?</strong> You will have to change your email client for incoming mail (IMAP) to port: 993 using SSL. The old incoming port will be blocked from off-campus devices beginning May 20th. This means that you will not be able to receive email on your mail clients/mobile devices unless these changes are made. This change will not affect email access via AppalNet.</p> <p><strong>How do I do this?</strong> Directions for most email clients are on our support website: (support.appstate.edu/answers) Click on <a href="http://support.appstate.edu/answers/11/items">Secure IMAP (SSL) Setup Instructions</a> on the left hand column. You may also call our help desk at 262-6266, or submit a support request through (<a href="http://support.appstate.edu/help">support.appstate.edu/help</a>), and a consultant can help you with this change. Our Technology Support Center at 1022 Anne Belk Hall is also another resource for help with this.</p> </div> </div> </div> Wed, 03 Apr 2013 20:45:31 +0000 burwelllh 1585 at http://support.appstate.edu Easter Schedule http://support.appstate.edu/news/easter-schedule <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Tech Support will close Friday at 5 pm, and Reopen Wednesday morning at 8 am.&nbsp; If you need help during the break, please email <a href="mailto:resnet@appstate.edu">resnet@appstate.edu</a></p> <p>Tech Support</p> </div> </div> </div> Thu, 28 Mar 2013 16:18:11 +0000 shookja 1570 at http://support.appstate.edu EDUCAUSE Learning Initiative 2013 Spring Focus Session - (MOOC) - Learning and the Massive Open Online Course http://support.appstate.edu/news/educause-learning-initiative-2013-spring-focus-session-mooc-learning-and-massive-open-online-co <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>April 3-4, 2013&nbsp; Learning Technology Services and Information Technology Services will host the ELI Online Spring Focus Session:&nbsp; Learning and the MOOC.&nbsp; The Online Spring Focus Session features live web-based presentations and participant discussions along the theme, "Learning and the Massive Open Online Course".&nbsp;</p> <p>These online sessions will be held in Room 327, Belk Information Commons from 12 noon until 5 pm on Wednesday, April 3rd and Thursday, April 4th&nbsp; and is open to all who are interested in online teaching and learning.</p> <p>For more information on this Conference, see the EDUCAUSE link: <a href="http://www.educause.edu/eli/events/eli-online-spring-focus-session">http://www.educause.edu/eli/events/eli-online-spring-focus-session</a></p> <p>For the program agenda:&nbsp; <a href="http://www.educause.edu/eli/events/eli-online-spring-focus-session/program/agenda">http://www.educause.edu/eli/events/eli-online-spring-focus-session/program/agenda</a></p> <p>If you have questions or comments, please email <a href="mailto:itcommunications@appstate.edu">itcommunications@appstate.edu</a>.</p> <p>&nbsp;</p> </div> </div> </div> Fri, 22 Mar 2013 19:55:47 +0000 burwelllh 1547 at http://support.appstate.edu ITS Providing Improved Test Scoring Service http://support.appstate.edu/news/its-providing-improved-test-scoring-service <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Computer test scoring is a popular service provided by ITS. Faculty who use this service have suggested that it would be helpful to have the ability to check for issues with the test scoring before they leave. We now have two kiosk stations next to the Test Scoring window on the first floor of Raley Hall to help make this service more efficient and convenient for faculty. If you have any questions, please call 262-2140.</p> </div> </div> </div> Wed, 27 Feb 2013 18:46:05 +0000 burwelllh 1431 at http://support.appstate.edu ITS Conducting Student Survey March 4 - April 8, 2013 http://support.appstate.edu/news/its-conducting-student-survey-march-4-april-8-2013 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services in conjunction with EDUCAUSE plans to conduct a survey about technology for students beginning Monday, March 4, 2013 and ending April 8, 2013.&nbsp; EDUCAUSE is a nonprofit association that works Nationally and Internationally to help higher education IT leaders provide&nbsp;and shape IT decisions at every level within higher education.&nbsp; For more information on EDUCAUSE, see their website:&nbsp; <a href="http://www.educause.edu">http://www.educause.edu</a>.</p> <p>This survey will help IT determine what students like and don't like about what we provide and where we can make improvements.</p> <p>We plan to advertise in&nbsp;several different ways and ask that faculty encourage their students to take the survey. As an added incentive, EDUCAUSE plans to give away several Amazon gift cards for $50 and $100 to the students for taking the survey.</p> <p>Please be on the lookout for more information about the "EDUCAUSE Center for Applied Research, Student Survey."</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> </div> </div> Mon, 25 Feb 2013 20:03:33 +0000 burwelllh 1428 at http://support.appstate.edu EDUCAUSE Security Breach http://support.appstate.edu/news/educause-security-breach <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, February 19<sup>th</sup>, we received notification from EDUCAUSE that they experienced a security breach in early February. We immediately changed our domain administration passwords for appstate.edu, as recommended by EDUCAUSE. In addition, we have verified that our domain details for appstate.edu are okay.</p> <p>Any Appalachian State users who have an EDUCAUSE account and/or profile should immediately reset their EDUCAUSE passwords and verify their account information at <a href="http://www.educause.edu/">http://www.educause.edu</a>.&nbsp; Note: When you try to log into EDUCAUSE you will immediately be asked to change your password.</p> <p>Please review the statement from EDUCAUSE below;</p> <p>February 19, 2013 –<em> Garth Jordan, Vice President, Operations, of EDUCAUSE,</em> <em>issued the following statement with regard to a recent breach of EDUCAUSE servers by an unauthorized third party.</em></p> <p>“On February 5<sup>th</sup>, EDUCAUSE discovered that the server that maintains the .edu domain information and our member profile information was breached. The breach may have compromised .edu domain passwords and information contained in individual EDUCAUSE website profiles, including names, titles, e-mail addresses, usernames, and passwords. Based on our investigation to date, we do not believe the breach included access to credit card data, financial accounts, or other sensitive information.</p> <p>“EDUCAUSE took immediate steps to contain this breach and we are working with Federal law enforcement, investigators, and security experts to make sure this incident is properly addressed. Additional security measures have been implemented to help prevent any future occurrences.</p> <p>“As a precaution, we are proceeding as though all individual EDUCAUSE website profiles and all .edu domain holders might have been impacted. We have notified via email all .edu domain holders and all individuals with website profiles about the breach and requested that they change their passwords. All that is required from those impacted by this breach is a password re-set.</p> <p>“The threat of a breach is a constant business concern; no organization is immune from these illegal and harmful activities. Therefore, our priority remains ensuring the security and privacy of our members, domain holders, and everyone who relies on our services.”</p> <p>For help with<strong> EDUCAUSE website profile password changes</strong>, please contact EDUCAUSE Member Services at <a href="mailto:info@educause.edu">info@educause.edu</a> or +1-303-449-4430.</p> </div> </div> </div> Wed, 20 Feb 2013 14:01:51 +0000 burwelllh 1384 at http://support.appstate.edu Scam Alert - Latest Email Phishing Attempt! http://support.appstate.edu/news/scam-alert-latest-email-phishing-attempt <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p><strong>Scam Alert!&nbsp; This is a scam - Information Technolgy Services did not send this email</strong></p> <p>This is a copy of the newest phishing e-mail. If you get this message, <strong>DO NOT</strong> reply, <strong>DO NOT</strong> click any links, and <strong>DO NOT</strong> provide any personal information. <strong>Delete</strong> the bogus e-mail. We never ask for this information via e-mail. The phishing e-mail looks like this:</p> <p>Important Notice from Help Desk</p> <p>EMAIL ACCOUNT UPGRADE</p> <p>Your E-mail box has reached its maximum limit of 20 GB of storage and</p> <p>Your account will be disabled if you do not update now.</p> <p>appstate.edu the link below and follow the instructions to upgrade to more&nbsp; storage space.</p> <p>Your account will remain active after you have confirmed your account successfully.</p> <p>appstate.edu | Auburn, Alabama 36849</p> <p>© Copyright 2013 Regulation</p> <p><strong>If you have already clicked on this link, please change your password and challenge question immediately and notify Tech Support at 828-262-6266</strong></p> <p><strong>&nbsp;</strong></p> <p>&nbsp;</p> </div> </div> </div> Tue, 12 Feb 2013 16:48:51 +0000 burwelllh 1349 at http://support.appstate.edu EDUCAUSE Learning Initiative Online Meeting - Conference Overview http://support.appstate.edu/news/educause-learning-initiative-online-meeting-conference-overview <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The following is an Overview of the&nbsp;Schedule of the Online Conference held in Room 169, Student Union beginning today at 2:30 pm.&nbsp;</p> <h3><strong>Monday, February 4, 2013</strong></h3> <p><strong>2:30 PM - 2:45 PM</strong>&nbsp; - <strong>Welcome and Online Conference Overview</strong></p> <p><strong>3:00 PM - 4:15 PM</strong>&nbsp; - <strong>Student Success Does Not Arise by Chance</strong></p> <p>(Note: This session will be streamed live but will not be recorded.) - Sponsored by Macmillan New Ventures</p> <p>Student success does not arise by chance. It is the result of intentional, structured, and proactive institutional actions that reshape the learning environments students find themselves in (specifically, the classroom). After describing the character of effective learning environments, the presenter will detail the types of actions institutions are taking to construct such environments and how they act to improve student success and timely completion.</p> <p>(Note: This session will be streamed live, but will not be recorded.)</p> <p><a href="http://www.educause.edu/events/ELI13/GS01" title="http://www.educause.edu/events/ELI13/GS01">http://www.educause.edu/events/ELI13/GS01</a></p> <p><strong>4:20 PM - 4:40 PM -&nbsp;</strong>&nbsp;<strong>Interview and Interactive Q&amp;A Session</strong> with Speakers Kyle Bowen, Purdue University; Amy McQuigge, Empire State College SUNY; and Danielle Mirliss and Michael Soupios, Seton Hall University</p> <p>Join us for an exclusive interview and take advantage of this unique opportunity to engage in dialogue with four speakers who will comment on and discuss their presentations from the face-to-face program regarding digital badges.</p> <p><a href="http://www.educause.edu/events/ELI13OL/INT03">http://www.educause.edu/events/ELI13OL/INT03</a></p> <p><strong>4:45 PM - 5:30 PM </strong>-&nbsp;&nbsp;<strong>The Postmodality Era: How "Online Learning" Is Becoming "Learning"</strong></p> <p>Based on a chapter in /Game Changers/, EDUCAUSE's latest e-book, this session will examine an important transformational trend impacting all institutions involved in online learning. At any given time, a student can now be online, on campus, or both simultaneously. They are no longer "distance" or "face-to-face" but simply students who choose their preferred learning styles to meet their needs at the moment. This growing phenomenon is ushering in a "postmodality" era where the categories of traditional, nontraditional, distant, and local are becoming irrelevant. How will your institution recognize and support this growing trend?</p> <p><strong>Learning Objectives</strong>:</p> <ul> <li>Define postmodality behaviors in the context of higher education</li> <li>Identify important strategic implications of the postmodality trend at your&nbsp;institution, especially related to teaching and learning</li> <li>Examine a set of critical considerations required to support students;</li> <li>Learning via postmodality behaviors at your institution</li> </ul> <p><a href="http://www.educause.edu/events/ELI13/SESS02" title="http://www.educause.edu/events/ELI13/SESS02">http://www.educause.edu/events/ELI13/SESS02</a></p> <p><strong>5:45 PM - 6:30 PM</strong>&nbsp; - <strong>Leveraging Open Technologies and Cross-Disciplinary Pollination to Transform Introductory Courses</strong></p> <p>It's hard to "flip" an 800-student course on your own. We will describe howour cross-disciplinary group of instructors and graduate student assistants across different disciplines at the University of Michigan effectivelycollaborated around new and open practices and technologies to develop and use tightly integrated learning objects in the classroom. Together, we emerged with a shared set of new practices that facilitate constructive and innovative learning opportunities with our students. Session participants will see examples of how we supported each other's pedagogical development throughout the project and worked to assess teaching and learning outcomes using a shared set of methodologies.</p> <p><strong>Learning Objectives</strong>:</p> <ul> <li>Learn how to structure and support cross-disciplinary project teams of instructors</li> <li>Learn how to locate, use, and adapt openly licensed online learning objects collaborative settings</li> <li>Learn about cross-disciplinary assessment strategies and how to infuse</li> <li>Learning analytics with formative course assessments</li> </ul> <p><a href="http://www.educause.edu/events/ELI13/SESS10" title="http://www.educause.edu/events/ELI13/SESS10">http://www.educause.edu/events/ELI13/SESS10</a></p> <p><strong>6:45 PM - 7:45 PM</strong> 2013 Horizon Report --</p> <p>Join us for this engaging session, where we'll share the highlights of the 2013 /Horizon Report/ and discuss today's emerging technologies and instructional innovations against some of the challenges and opportunities facing higher education. <a href="http://www.educause.edu/events/ELI13/GS02">http://www.educause.edu/events/ELI13/GS02</a></p> <p>&nbsp;</p> <h3><strong>Tuesday, February 5, 2013</strong></h3> <p><strong>10:00 AM - 11:00 AM -&nbsp;</strong>&nbsp;<strong>Learning Sciences and Learning Analytics: Time for a Marriage</strong> - Sponsored by Starin</p> <p>Over the past several decades, the interdisciplinary field of the learning sciences has developed a substantial body of theory, research, and design guidelines that can be leveraged for the emerging field of learning analytics-as "big data" emerges from educational practices involving technology-enabled learning. From the exploding world of MOOCs to the Shared Learning Collaborative, both learning sciences and learning analytics will benefit from tackling together the problems and promises of personalized learning at scale. In this general session, Roy Pea will share his views on priorities for co-creating value in this opportunity space.</p> <p><a href="http://www.educause.edu/events/ELI13/GS03" title="http://www.educause.edu/events/ELI13/GS03">http://www.educause.edu/events/ELI13/GS03</a></p> <p><strong>11:15 AM - 12:00 PM</strong> - <strong>Illuminating Possibilities: The CIO as a Champion of Teaching and Learning</strong></p> <p>CIOs are critical stakeholders in advancing the teaching and learning mission in higher education, especially as technology in all its forms is reshaping many of those practices. The T&amp;L community and the CIO need to work well together in a climate built on trust, shared respect, and a commitment to innovation. As partners, they will be most effective in helping transform their institution and support faculty and students in that process. Two "friends of T&amp;L" CIOs will revisit key takeaways from the "CIO and T&amp;L" discussion and illuminate possibilities for the IT and T&amp;L cultures to leverage technology collaboratively.</p> <p><a href="http://www.educause.edu/events/ELI13/FS03" title="http://www.educause.edu/events/ELI13/FS03">http://www.educause.edu/events/ELI13/FS03</a></p> <p><strong>12:05 PM - 12:25 PM -&nbsp;</strong>&nbsp;<strong>Finding Your Pathway to E-Textbook Authoring</strong></p> <p>Making and sharing e-books has never been easier. Many tools are available, and many of them are free. The ability to author an electronic document that's portable, accessible on many platforms and devices, easy to search and navigate, and printable when needed proves to be more of a promise than a reality. It turns out that many of the features that make e-books desirable are often incompatible. This session aims to show potential e-book authors the choices they face and the tools that will meet their specific needs. It will address file formats, authoring tools, structure, navigation, and printing for e-books.</p> <p><a href="http://www.educause.edu/events/ELI13OL/OL05" title="http://www.educause.edu/events/ELI13OL/OL05">http://www.educause.edu/events/ELI13OL/OL05</a></p> <p><strong>12:30 PM - 1:15 PM</strong>&nbsp; - <strong>E-Texts or Bust: Observations from the Internet2/EDUCAUSE E-Text Pilot</strong></p> <p>In 2012, Internet2 and EDUCAUSE sponsored an initiative to pilot the use of e-textbooks across multiple universities. Over 25 institutions are participating in the study, with each evaluating the impact of e-textbooks.</p> <p>What have been some of the initial key takeaways from this undertaking? In this session, representatives from six institutions will share their key insights and lessons learned.</p> <p><a href="http://www.educause.edu/events/ELI13/FS04" title="http://www.educause.edu/events/ELI13/FS04">http://www.educause.edu/events/ELI13/FS04</a></p> <p><strong>1:30 PM - 2:15 PM</strong>&nbsp; - <strong>Empowering Innovation: Seize the Opportunity</strong></p> <p>How do colleges and universities empower innovation in teaching and learning?</p> <p>This lightning-round session will highlight the best practices for empowering innovation at Harvard, Notre Dame, Penn State, and Virginia Tech. The speakers will share current practices, data on real-world transformation, best practices, and challenges to empowering faculty to be innovative in their approaches to teaching and learning. Attendees will learn strategies for creating disruptive innovation and how to encourage faculty partners in this change. Participants will be encouraged to share their best practices during the discussion or through Web 2.0 technologies.</p> <p><strong>Learning Objectives</strong>:</p> <ul> <li>Acquire strategies for creating environments that foster innovation in teaching and learning</li> <li>Share successes and challenges for helping faculty transform their teaching and learning strategies</li> <li>Using Web 2.0 technologies and an appropriate backchannel communication tool, share innovative practices, challenges, and successes</li> </ul> <p><a href="http://www.educause.edu/events/ELI13/SESS29" title="http://www.educause.edu/events/ELI13/SESS29">http://www.educause.edu/events/ELI13/SESS29</a></p> <p><strong>2:20 PM - 3:25 PM</strong>&nbsp; -<strong> Carrots and Sticks: Unique Approaches for Developing and Supporting Faculty in Online and Hybrid Instruction</strong></p> <p>This interactive session will describe innovative strategies used at the University of Arizona to support faculty in the development of online and hybrid courses. Learn how the UA has leveraged both centralized and decentralized support models to best assist faculty in the development of quality courses. Hear how existing resources are being used to create incentives to motivate faculty to cultivate innovations in teaching and learning and discover how collaborative partnerships that transcend the cultural divide that sometimes exists between instructional designers and faculty are being fostered and sustained.</p> <p><a href="http://www.educause.edu/events/ELI13OL/OL07" title="http://www.educause.edu/events/ELI13OL/OL07">http://www.educause.edu/events/ELI13OL/OL07</a></p> <p><strong>3:30 PM - 4:15 PM -&nbsp;</strong>&nbsp;<strong>Promoting Deep Learning and Critical Thinking in Open Education: A Model for Design and Assessment</strong></p> <p>Researchers combined constructivist learning and process education principles to design an open math course with robust assessment components. This model allowed them to align higher order learning outcomes with course activities and to ultimately assess students higher-level thinking skills. The Activity Design Template applied to development of OERs (open educational resources) facilitated the development of various levels of critical thinking questions that served to enhance deep learning of course content. Through a hands-on session, participants will gain new insights into assessment strategies and have the opportunity to apply these strategies in a concrete way to an OER environment.</p> <p><strong>Learning Objectives</strong>:</p> <ul> <li>Be able to articulate the different types of assessment found in OERs</li> <li>Incorporate the different levels of critical thinking questions into the creation of any learning environment</li> <li>Apply the Activity Design Template to the design and assessment of OERs that focus on facilitating deep learning through the use of critical thinking questions</li> <li>Assess deep learning through the use of critical thinking questions</li> </ul> <p><a href="http://www.educause.edu/events/ELI13/SESS27">http://www.educause.edu/events/ELI13/SESS27</a></p> <p><strong>4:20 PM - 4:40 PM</strong> -<strong> Interview and Interactive Q&amp;A Session</strong> with Speaker Audrey Watters, Writer, Hack Education</p> <p>Join us for an exclusive interview and take advantage of this unique opportunity to engage in dialogue with a speaker from the Hack Education who will comment on and discuss her presentation from the face-to-face program, "The Case for a Campus Makerspace." This presentation will be streamed on Wednesday, February 6 from 9:45 to 10:30 a.m., and will also be available on-demand. <a href="http://www.educause.edu/events/ELI13OL/OL10" title="http://www.educause.edu/events/ELI13OL/OL10">http://www.educause.edu/events/ELI13OL/OL10</a></p> <p><strong>4:55 PM - 5:30 PM-&nbsp;</strong>&nbsp;<strong>Analytics Readiness: Is Your Institution Primed for Success?</strong></p> <p>What is necessary for an institution to begin using analytics to inform teaching and learning? This session will review and discuss current findings and components of learning analytics frameworks as identified by experts in the field. The audience will engage in discussion and hands-on activities that synthesize these ideas to begin to identify the readiness of learning analytics success at their own institution. Furthermore, participants will collaboratively develop the core elements of a crowdsourced survey instrument that will focus on the elements necessary for institutional level readinessand likelihood for success in learning analytics.</p> <p><a href="http://www.educause.edu/events/ELI13OL/OL03" title="http://www.educause.edu/events/ELI13OL/OL03">http://www.educause.edu/events/ELI13OL/OL03</a></p> <p><strong>5:45 PM - 6:30 PM</strong> - <strong>Debate Club: Where's the "Learning" in Learning Analytics?</strong></p> <p>Learning analytics (aka learner relationship management) has been highly touted as powerful application to promote student course completion and graduation. But are course completion and graduation the same as "learning"? Have recent developments in learning analytics enabled these applications to get closer to learning? In this session, participants will have the opportunity to debate the question of "learning" in learning analytics.</p> <p><a href="http://www.educause.edu/events/ELI13/DISC04">http://www.educause.edu/events/ELI13/DISC04</a></p> <p>&nbsp;</p> <h3>Wednesday, February 6</h3> <p><strong>10:30 AM - 11:15 AM</strong>&nbsp; - <strong>Next-Generation Learning: What Is It? And Will It Work?</strong></p> <p>The explosion of online educational resources, more powerful learning platforms, learner analytics, and MOOCs is changing higher education. Unfortunately, research on the effectiveness of different forms of online and blended instruction and on how best to implement new technology-based approaches has not kept pace. SRI's evaluation of the first wave of the NGLC initiative examined implementation and student outcomes for 29 projects. Drawing both on these findings and on other recent research, this presentation will describe the next-generation learning technology landscape, what we know about student outcomes obtained with different approaches, and key implementation issues and facilitators.</p> <p><a href="http://www.educause.edu/events/ELI13/FS07" title="http://www.educause.edu/events/ELI13/FS07">http://www.educause.edu/events/ELI13/FS07</a></p> <p><strong>11:20 - 11:40 AM - Everything You Always Wanted to Know about Badges but Were Afraid to Ask</strong></p> <p>Open badges: this concept can be explosive in an educational environment. During this session, Mozilla will lay bare the successes, challenges, and failures of the Open Badge Infrastructure (OBI) project during the last year.</p> <p>We'll also cover our OBI dogfooding initiative, Webmaker badges, and how learning outcomes can be overshadowed by a badge-zealous public. Audiences are vital to our conversation, and we encourage as much interaction and discussion as possible during this session. We look forward to hearing your questions, comments, and concerns about open badges.</p> <p><a href="http://www.educause.edu/events/ELI13OL/OL15" title="http://www.educause.edu/events/ELI13OL/OL15">http://www.educause.edu/events/ELI13OL/OL15</a></p> <p><strong>11:45 AM - 12:30 PM</strong> <strong>- Changing Perspective: Using Student Voices to Advance Learning Technology</strong></p> <p>Different perspectives lead to creative solutions. The process of implementing any learning technology can be complicated, raising new problems. Actively including a student's perspective in the planning can help advance these projects. The annual ECAR study of students and technology can provide you with insights into student motivations and interests related to technology. This study provides a big picture that can be used to form new ideas or support investments in new methodologies such as flipped classrooms or online courses. This session will explore practical examples of how to use this study and information for how you can get involved.</p> <p><strong>Learning Objectives</strong>:</p> <ul> <li>Understand the general profile of undergraduate technology ownership and use for academics</li> <li>Understand the technology trends for undergraduate students, including what's most important to them and what they say are the emerging innovations for teaching and learning</li> <li>Examine your institution's use of the student voice in planning for technology</li> <li>Use information from the study to inform innovative teaching and learning initiatives</li> </ul> <p><a href="http://www.educause.edu/events/ELI13/SESS39" title="http://www.educause.edu/events/ELI13/SESS39">http://www.educause.edu/events/ELI13/SESS39</a></p> <p><strong>12:45 PM - 1:45 PM -&nbsp;</strong>&nbsp;<strong>Are All Mobile Devices Equal When It Comes to Teaching and Learning?</strong> - Sponsored by Ellucian, Platinum Partner</p> <p>Just when you thought you had the latest and greatest mobile device, they come out with the next generation. This session will provide strategies on how to manage and maintain outdated, current, and emerging technologies for teaching and learning, including the implementation of BYOD. We will also highlight the educational impact and features of the top-ten mobile devices and showcase cutting-edge mobile apps, including an interactive audience phone polling of mobile accessories and new apps as either effective teaching and learning tools or just gadgets.</p> <p>Learning Objective: Participants will receive best practices and quality standards for determining the educational and workforce value of emerging mobilization devices and resources. They will also gather information on how to access the new mobile add resource center that aligns mobile apps to over one hundred subject areas and by devices.</p> <p><a href="http://www.educause.edu/events/ELI13/GS04" title="http://www.educause.edu/events/ELI13/GS04">http://www.educause.edu/events/ELI13/GS04</a></p> <p><strong>1:45 PM - 2:00 PM -&nbsp;</strong>&nbsp;<strong>Online Conference Closing</strong></p> </div> </div> </div> Mon, 04 Feb 2013 16:08:02 +0000 burwelllh 1329 at http://support.appstate.edu Banner Upgrades - Links Have Changed http://support.appstate.edu/news/banner-upgrades-links-have-changed <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>During the Banner Upgrade on Saturday, February 2, the links that access Banner have changed. This change was required for our upgrade to the new Application Servers.</p> <p>You can either access Internet Native Banner by going to the Appleap Systems Access page <a href="http://appleap.appstate.edu/sysaccess.html" title="http://appleap.appstate.edu/sysaccess.html">http://appleap.appstate.edu/sysaccess.html</a> and create a new shortcut or go directly to the links below:</p> <p>Internet Native Banner (INB)</p> <p><a href="https://bannerforms.appstate.edu" title="https://bannerforms.appstate.edu">https://bannerforms.appstate.edu</a></p> <p>Banner Self Service</p> <p><a href="https://bannerweb.appstate.edu" title="https://bannerweb.appstate.edu">https://bannerweb.appstate.edu</a></p> <p>If you have ANY links on your websites that point to these old urls, <a href="http://www.bannerforms.appstate.edu" title="http://www.bannerforms.appstate.edu">http://www.bannerforms.appstate.edu</a> or <a href="https://www.bannerweb.appstate.edu" title="https://www.bannerweb.appstate.edu">https://www.bannerweb.appstate.edu</a>, these links will no longer work.</p> <p>If you have questions or concerns, please contact Tech Support at 828-262-6266 or submit a support request at support.appstate.edu.</p> </div> </div> </div> Mon, 04 Feb 2013 14:33:37 +0000 burwelllh 1328 at http://support.appstate.edu Tech Support Closing http://support.appstate.edu/news/tech-support-closing <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Tech Suppot will close at 6 pm tonight.&nbsp;</p> </div> </div> </div> Wed, 30 Jan 2013 23:00:30 +0000 shookja 1319 at http://support.appstate.edu Classroom and Lecture Capture using Panopto - Training is available next week http://support.appstate.edu/news/classroom-and-lecture-capture-using-panopto-training-available-next-week <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Panopto is a web-based capture system for recording classroom lectures, presentations, seminars, or guest speakers.</p> <p>Technology Support Services is deploying this project for the 2013-2014 academic year.</p> <p>We currently have unlimited licenses for this capture software, and have invited faculty and staff members from across the university to participate in this project.</p> <p>We have two training opportunities scheduled.</p> <p><strong>Monday Feb 4, 2013</strong></p> <p>COE Building 124 A</p> <p>3:00 – 4:30 pm</p> <p><strong>Thursday Feb 7, 2013</strong></p> <p>COE Building 124 A</p> <p>1:00 – 2:30 pm</p> <p>You can sign up online at <a href="http://workshops.appstate.edu/detail.aspx?key=774" title="http://workshops.appstate.edu/detail.aspx?key=774">http://workshops.appstate.edu/detail.aspx?key=774</a></p> <p>Upon completion of this course, you should be able to:</p> <p>Use our campus provided classroom capture software (Panopto) allowing you to record lectures and deliver them through the web including AsULearn courses.Learn the steps to setup and record your lectures. (audio, video, screen, PowerPoint, Keynote)Learn delivery method for recordings (ASUlearn, web, iOS, live streaming, RSS).</p> <p>Please contact Kevin Snook at <a href="mailto:snookkd@appstate.edu">snookkd@appstate.edu</a> or 6682 for more information.</p> </div> </div> </div> Wed, 30 Jan 2013 15:07:29 +0000 burwelllh 1314 at http://support.appstate.edu Online EDUCAUSE Learning Initiative Annual Meeting 2013 http://support.appstate.edu/news/online-educause-learning-initiative-annual-meeting-2013 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On February 4 – 6th, you and your colleagues are invited to the online EDUCAUSE Learning Initiative Annual Meeting 2013 in the Plemmons Student Union, Three Top Mountain Room(# 169). This event is the online ELI conference, co-hosted by the Office of the Chief Information Officer and EDUCAUSE, a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology.</p> <p>The theme of "Advancing the Next Generation of Learning" explores the ecosystem of the learning environment, looking to provide a personalized experience that contributes to greater student success. During the meeting we'll exchange ideas, innovations, and results within the overall context of moving towards the next generation of learning. Our online conference will include 30 webcasts and 10 exclusive online sessions. Session descriptions are available at <a href="http://www.educause.edu/eli/events/eli-annual-meeting/program/online-agenda?tz_select=NA-Eastern" title="http://www.educause.edu/eli/events/eli-annual-meeting/program/online-agenda?tz_select=NA-Eastern">http://www.educause.edu/eli/events/eli-annual-meeting/program/online-age...</a>. We will be watching the presentations as a group and interacting with fellow participants through chat, laying the groundwork for future collaborations.</p> <p>The format is informal and&nbsp;light refreshments&nbsp;will be provided. Faculty and staff members are invited to drop in as their schedule permits during these session times:</p> <p>· Monday, Feb 4th: 1:30 p.m. - 7:45 p.m.</p> <p>· Tuesday, Feb 5th: 10:00 a.m. - 6:30 p.m.</p> <p>· Wednesday, Feb 6th: 10:30 a.m. - 2:00 p.m.</p> <p>By participating in the event, you'll have an opportunity to meet new colleagues, learn about projects already under way, and begin building connections that will last beyond the event. For further information, please contact Cathy Bates, Associate Vice Chancellor and CIO at x6278.&nbsp; Full program details can be found online at: <a href="http://www.educause.edu/ELI13" title="www.educause.edu/ELI13">www.educause.edu/ELI13</a>.</p> </div> </div> </div> Tue, 29 Jan 2013 21:11:44 +0000 burwelllh 1312 at http://support.appstate.edu Windows 7 - Workshops this Week http://support.appstate.edu/news/windows-7-workshops-week <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Windows 7 workshops for faculty and staff are coming up! Please remember to sign up at:</p> <p><a href="http://workshops.appstate.edu/detail.aspx?key=792" title="http://workshops.appstate.edu/detail.aspx?key=792">http://workshops.appstate.edu/detail.aspx?key=792</a>.</p> <p>There are still plenty of spaces available.<br />&nbsp;<br />Topics to be covered:<br />- A brief overview of our Windows environment<br />- How to get the most of the uStor networking storage system<br />- Printing using ASU print queues<br />- Software Center<br />- Best practices on securing your computer<br />- Using the new ASUVPN on your Windows machine<br />- uDesk<br />- Submitting support requests<br />- Questions/concerns<br />&nbsp;<br />All workshops will take place in Raley Hall Rm 2014 (Banner training room). Workshop times are:<br />Wednesday, January 30; 9:30am – 11:00am<br />Wednesday, January 30; 1:00pm – 2:30pm<br />Thursday, January 31; 9:30am – 11:00am<br />Thursday, January 31; 1:00pm – 2:30pm<br />&nbsp;<br />ITS encourages anyone using a Windows computer on campus to attend one of the sessions. More sessions will be added if needed.</p> </div> </div> </div> Mon, 28 Jan 2013 22:21:46 +0000 burwelllh 1310 at http://support.appstate.edu Digital Measures Update http://support.appstate.edu/news/digital-measures-update <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Sometime after close of business, on Thursday, January 24, Digital Measures will implement a change to the login mechanism for Digital Measures'</p> <p>Activity Insight (the software system used for annual Faculty Activity and Reports) to use Appalachian's own login service. The change will mean that you will subsequently use the same Appalachian passwords for Digital Measures as currently you do for email and other university services. It will no longer be necessary to maintain an unsynchronized password for Digital Measures.</p> <p>There are a number of departmental and college web sites that provide information regarding logging into Digital measures, and we are working on changing those sites to point to the new login page, rather than the older one, which will no longer work. In the event you have bookmarked Digital Measures in your browser, please note that the new URL (link) for logging into Digital Measures will be:</p> <p><a href="https://www.digitalmeasures.com/login/appstate/faculty/authentication/authenticateShibboleth.do">https://www.digitalmeasures.com/login/appstate/faculty/authentication/authenticateShibboleth.do</a></p> <p>Feel free to email <a href="mailto:breiner@appstate.edu">breiner@appstate.edu</a> if you have questions about this change.</p> </div> </div> </div> Wed, 23 Jan 2013 18:10:12 +0000 burwelllh 1303 at http://support.appstate.edu Select Survey Training Tools http://support.appstate.edu/news/select-survey-training-tools <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Appalachian currently provides university-wide access to the Select Survey web-based survey package. Using the software allows faculty and students to create and deploy web surveys, using one of four instances available for different purposes. Access to Select Survey is provided for any faculty, staff member or student able to demonstrate a legitimate university purpose for having such a survey. The current deployment of Select Survey includes versions deployed as Training Surveys (<a href="https://trainingsurvey.appstate.edu" title="https://trainingsurvey.appstate.edu">https://trainingsurvey.appstate.edu</a>), Surveys (for "regular" surveys at <a href="https://survey.appstate.edu" title="https://survey.appstate.edu">https://survey.appstate.edu</a>), Institutional Research ("anonymizable" surveys for IRB-approved research at <a href="https://irsurvey.appstate.edu/" title="https://irsurvey.appstate.edu/">https://irsurvey.appstate.edu/</a>), and a special instance operated by the Reich College of Education for its end-of-course student opinion surveys. Prospective survey creators must complete either a training workshop (workshop information at <a href="http://workshops.appstate.edu/detail.aspx?key=664" title="http://workshops.appstate.edu/detail.aspx?key=664">http://workshops.appstate.edu/detail.aspx?key=664</a>) or the video tutorials and associated assessment (video information at <a href="http://lts.appstate.edu/resources/tutorials#SelectSurvey" title="http://lts.appstate.edu/resources/tutorials#SelectSurvey">http://lts.appstate.edu/resources/tutorials#SelectSurvey</a>) established for the purpose of familiarizing users with the system.</p> </div> </div> </div> Thu, 17 Jan 2013 14:13:30 +0000 burwelllh 1289 at http://support.appstate.edu ITS Staff Present on a Variety of Technology Achievements at UNC Cause Conference http://support.appstate.edu/news/its-staff-present-variety-technology-achievements-unc-cause-conference <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Five members of Information Technology Services at Appalachian State University made presentations at the UNC CAUSE conference held in Durham, North Carolina, December 4-6, 2012.&nbsp; UNC CAUSE is an organization for the IT management and staff for the seventeen campuses of the University of North Carolina.&nbsp; The presenters from Appalachian were James Fay, Josh Hodges, Andrew Sanders, Kevin Snook, and Kevin Wilcox.&nbsp; The topics were of a wide variety of current IT accomplishments made in the past year.&nbsp;</p> <p>James Fay presented on the successful process Appalachian went through in changing from a highly fragmented system of multi-functional printer contracts to an Enterprise contract with one vendor and in-house support.&nbsp;</p> <p>Josh Hodges and Kevin Snook presented on how to mass deploy iPads to campus using a tool called Apple Configurator. The topic included wrestling with 1 to 1 deployments, redeeming Apps from the App Store, and handling the influx of 500 new iPads&nbsp;during the past year here at Appalachian.&nbsp;</p> <p>Andrew Sanders presented about the conversion from Novel to SCCM during the previous year and how Appalachian is deploying updates and migrations.&nbsp; He also presented with an IT staff member from UNC Wilmington on the different options for Windows installers and how these installations can take place without interaction from a consultant.</p> <p>Kevin Wilcox presented on Open Source software and how network and security specialist are using this software to enhance their security and keep costs down.&nbsp; He also presented on dealing with malware including identifying infected machines and steps toward the prevention of further infections. These topics were all considered very relevant to all the universities in the UNC system.&nbsp; For more information on any of these presentations, please email <a href="mailto:burwelllh@appstate.edu">burwelllh@appstate.edu</a>.</p> </div> </div> </div> Wed, 12 Dec 2012 20:05:24 +0000 burwelllh 1231 at http://support.appstate.edu Announcing the Service Alert Status Stoplight from Information Technology Services http://support.appstate.edu/news/announcing-service-alert-status-stoplight-information-technology-services <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services now has a Service Alert Status “Stoplight” on our support page (support.appstate.edu) and on MyASU.&nbsp; Our intent is to help keep the campus informed of service outages as quickly as possible.&nbsp; Our most commonly used services (Email, Banner, AsULearn, Appalnet, etc.) are listed with a color code.&nbsp; We also have the capability to add other Service Categories as needed to this stoplight.</p> <ul> <li>Green = systems are working normally.&nbsp;</li> <li>Yellow = a possible service interruption is likely and ITS staff members are looking into these issues.&nbsp;</li> <li>Red = a known service disruption, and further information with details of the outage on our support page.</li> <li>Blue = maintenance window for an IT Service</li> </ul> <p>If there are known or suspected problems with any IT service, we will update the color as quickly as possible so you can find out if the issues you may be having are isolated to you, or are widespread. As always, if you have any questions, please call our Help Desk at 6266.</p> </div> </div> </div> Tue, 20 Nov 2012 17:12:59 +0000 burwelllh 1177 at http://support.appstate.edu Gartner for Technical Professionals Now Available to Appalachian State University IT Staff Members http://support.appstate.edu/news/gartner-technical-professionals-now-available-appalachian-state-university-it-staff-members <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Office of the Chief Information Officer has contracted with Gartner to provide access to Gartner Core Research and Gartner for Technical Professionals for Appalachian State University. We have registered all staff members at ASU with an IT classification for this service.&nbsp;</p> </div> </div> </div> <div class="field field-type-link field-field-asu-news-existing-link"> <div class="field-label">Existing Link:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <a href="/service-categories/business-tools-and-services/gartner-technical-professionals">http://support.appstate.edu/service-categories/business-tools-and-services/gartn...</a> </div> </div> </div> Fri, 16 Nov 2012 13:21:15 +0000 meltonml 1126 at http://support.appstate.edu Appalachian State University - Panopto Day - Come Learn How Easy It is to Use http://support.appstate.edu/news/appalachian-state-university-panopto-day-come-learn-how-easy-it-use <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p><strong>When -&nbsp;&nbsp;Nov 14th, 10am – 12pm</strong></p> <p><strong>Where -&nbsp;COE 124A</strong></p> <p>Panopto is the lecture capture system currently being deployed for Appalachian State Faculty and Staff.</p> <p>Panopto's all-in-one video platform brings video recording, webcasting, video content management, search, editing and more to any laptop, desktop, podium or iOS device.</p> <p><strong>Panopto Day Overview</strong></p> <p><strong>Faculty Use Discussion</strong></p> <p>Current Faculty and Staff using Panopto will discuss different ways to use Panopto:&nbsp;</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pre-recorded Lectures, &nbsp;also called “Flipping the Classroom”</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Difficult Concepts Clarification&nbsp;</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expert Speaker Capture</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Top Lectures Archive</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Training Tool</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication Tool</p> <p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Faculty Development</p> <p><strong>Student Experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p> <p>A look at Panopto through the eyes of the student. View recordings online using a browser, navigation, note taking, and search functions. &nbsp;How to stream directly to mobile devices and how to subscribe to RSS and iTunes mp3 and mp4 podcasts.</p> <p><strong>Faculty Recording&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p> <p>Learn how to quickly create a recording using the Panopto Recorder. &nbsp;Installation of the Panopto Recorder. &nbsp;How to record; One click recording, Preset recording – default recording settings preset, Faculty choose folder, recording name, click record, Full control recording - to ability to choose various input devices to record.</p> <p><strong>Faculty Recording Management&nbsp; </strong></p> <p>Panopto Library- &nbsp;learn how to manage your completed recordings within the user interface. &nbsp;Recording (session) information: rename, move, viewer link, owner, enter description, sharing, outputs (.wmv streaming, mp3, mp4, offline copy), streams, PDF attachment, captions (overview), merge, copy, delete.</p> <p><strong>Panopto Editor&nbsp; </strong></p> <p>We will edit a recording you make, &nbsp;or one we make together. &nbsp;Users will use the Panopto Editor to; cut head, middle, tail of recording, change timestamp information, add metadata, create captions, preview edits, save and continue working, save and process edits, revert edits.</p> <p><strong>iOS Panopto App and&nbsp;Panopto iOS overview. &nbsp;</strong></p> <p>Learn how to use the Panopto app from uploading using an existing recording from the camera roll to create new recording using the iOS app. &nbsp;Use the iOS device as your primary audio and video source while capturing PowerPoint/Keynote, screen capture, and other devices from another computer.</p> <p>We hope to see you there!</p> </div> </div> </div> Wed, 07 Nov 2012 21:34:14 +0000 burwelllh 1056 at http://support.appstate.edu Support Center Closing Early http://support.appstate.edu/news/support-center-closing-early <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Computer Support Center will be closing at 6 pm Monday the 29th.</p> </div> </div> </div> Mon, 29 Oct 2012 19:59:27 +0000 shookja 964 at http://support.appstate.edu Recent Phishing Spam Email http://support.appstate.edu/news/recent-phishing-spam-email-0 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There have been several users on campus who have received an email message warning that your account has been reported for numerous spams activities from a foreign ip. This message even has the TSS logo on it. This message is not from Information Technology Services. Do not click on any links or reply to this email.</p> <p>Remember to never send passwords or personal information over email, only enter passwords on protected University websites. Many times a spam message appears as if it has come from an Appalachian address. Avoid clicking links in emails and call Tech Support at 262-6266 if you need to validate a message that has been sent out.</p> </div> </div> </div> Tue, 16 Oct 2012 12:34:50 +0000 hudspethea 801 at http://support.appstate.edu Email Maintenance Friday, 6:00AM http://support.appstate.edu/news/email-maintenance-friday-600am <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS will conduct maintenance on the email system on Friday October 5, 2012 at 6:00 am. There will be a brief interruption in email services. Maintenance should be complete by 6:30 am.</p> </div> </div> </div> Thu, 04 Oct 2012 20:07:01 +0000 meltonml 505 at http://support.appstate.edu Completed Maintenance http://support.appstate.edu/news/completed-maintenance <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Completed Maintenance</p> </div> </div> </div> Thu, 04 Oct 2012 13:01:06 +0000 meltonml 506 at http://support.appstate.edu Emergency Maintenance Today at 5:30 pm http://support.appstate.edu/news/emergency-maintenance-today-530-pm <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS will be doing an emergency, vendor-recommended, maintenance to our Load Balancer this afternoon at 5:30 pm.&nbsp; Campus services may be affected during this thirty minute emergency maintenance window.&nbsp; We are hopeful that all work will be completed and all systems back up and running by 6:00 pm.</p> <p>We apologize for any inconveniences this may cause, and sincerely appreciate your patience.</p> </div> </div> </div> Wed, 03 Oct 2012 19:07:09 +0000 meltonml 507 at http://support.appstate.edu AppalNet and Email Slowness http://support.appstate.edu/news/appalnet-and-email-slowness <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are aware that there are some problems with some systems, mostly AppalNet and email.&nbsp; We are working diligently to resolve the issues.</p> </div> </div> </div> Wed, 03 Oct 2012 14:08:35 +0000 meltonml 508 at http://support.appstate.edu VMware Maintenance http://support.appstate.edu/news/vmware-maintenance <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance to the Campus VMware Virtualization Infrastructure during the early morning maintenance windows of Tuesday, Oct. 2 and Friday, Oct. 5. &nbsp;No service outages are currently expected due to this work.</p> </div> </div> </div> Tue, 02 Oct 2012 16:58:33 +0000 meltonml 509 at http://support.appstate.edu Minor Update to ASUVPN http://support.appstate.edu/news/minor-update-asuvpn <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday October 2, 2012, ITS will be performing a minor update to the ASUVPN servers.&nbsp; This update is required to enable support for the latest browsers and operating systems. We are not anticipating any loss of service during this upgrade.&nbsp; This update will take less than 3 hours, beginning at 4am.&nbsp; Once the upgrade has been completed, the next time users login to ASUVPN, the service will upgrade the installed components on their system(s) (host checker, wsam/jsam, junos pulse, pulse collaboration).&nbsp; Please be aware it may take a few minutes to upgrade those components on your system when logging in.&nbsp; If you have any questions or concerns, please call 828-262-6266.</p> </div> </div> </div> Thu, 27 Sep 2012 16:44:48 +0000 meltonml 510 at http://support.appstate.edu Shibboleth Authentication Maintenance http://support.appstate.edu/news/shibboleth-authentication-maintenance <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Friday, September 28, 2012 in the early morning hours the systems group will restart the Shibboleth authentication service. This restart is expected to take less than one minute. Users already logged into a service should not be interrupted. If you have any questions or concerns, please call 828-262-6266.</p> </div> </div> </div> Wed, 26 Sep 2012 19:29:07 +0000 meltonml 511 at http://support.appstate.edu Windows 7 Workshop Reminder http://support.appstate.edu/news/windows-7-workshop-reminder <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Windows 7 workshops for faculty and staff are coming up! Please remember to sign up at&nbsp;http://workshops.appstate.edu/detail.aspx?key=792. There are still plenty of spaces available.</p> <p>&nbsp;Topics to be covered:</p> <ul> <li>A brief overview of our Windows environment</li> <li>How to get the most of the uStor networking storage system</li> <li>Printing using ASU print queues</li> <li>Software Center</li> <li>Best practices on securing your computer</li> <li>Using the new ASUVPN on your Windows machine</li> <li>Backing up your computer</li> <li>Questions</li> </ul> <p>All workshops will take place in Belk Library Room 421. TSS encourages you to bring a laptop if you have one. Workshop times are:</p> <ul> <li>Thursday, October 4; 9:30am - 11:00am</li> <li>Thursday, October 4; 1:00pm - 2:30pm</li> <li>Friday, October 5; 9:30am - 11:00am</li> </ul> <p>TSS encourages anyone using a Windows computer on campus to attend one of the sessions. More sessions will be added if needed.</p> </div> </div> </div> Tue, 25 Sep 2012 17:01:15 +0000 meltonml 512 at http://support.appstate.edu Problems with Password Manager and Self Service have been corrected http://support.appstate.edu/news/problems-password-manager-and-self-service-have-been-corrected <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The problems with Password Manager and Self Service have been corrected.</p> </div> </div> </div> Mon, 24 Sep 2012 12:26:52 +0000 meltonml 513 at http://support.appstate.edu Password Manager and Self Service Down http://support.appstate.edu/news/password-manager-and-self-service-down <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are currently issues with Password Manager and Self Service this morning.&nbsp; IT is aware and working on the problem.</p> </div> </div> </div> Mon, 24 Sep 2012 12:11:09 +0000 meltonml 514 at http://support.appstate.edu Reminder - Computer Maintenance, Saturday morning, September 22 http://support.appstate.edu/news/reminder-computer-maintenance-saturday-morning-september-22 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>This is a reminder that Information Technology Services will be performing maintenance on several services during the Saturday, Sept.22 maintenance window that will result in the following services being unavailable.</p> <p>In addition to the previously announced work, please note that additional services have been included in the maintenance, and as such, we have moved the time back to minimize impact to campus.</p> <ul> <li>uStor: Maintenance will start at 4am and last to until approximately 7:00 am. During this time uStor and uStorCloud will be unavailable.</li> <li>AppVDI/uDesk: Maintenance will start at 4am and last until approximately 7:30 am. During this time AppVDI/uDesk will be unavailable.</li> <li>Banner and Webfocus: Maintenance will start at approximately 4am and last until approximately 7:30am. Banner and Webfocus will not be available during this time.</li> <li>VMware vSphere: Maintenance will start at approximately 7:00 am and last for 2 - 4 hours. No service outages are expected, however VM administration(vCenter) will not be available during this time.</li> </ul> <p>Additional Services Impacted:</p> <ul> <li>Appalnet will be unavailable beginning at ~4:00am and last until ~8:00am</li> <li>Email will be unavailable beginning at ~4:00am and last until ~8:00am.&nbsp; Messages sent during this time will be delivered when service is restored.</li> <li>Eprocurement will be unavailable beginning at ~4:00am and last until ~8:00am</li> <li>Eprint will be unavailable beginning at ~4:00am and last until ~8:00am</li> </ul> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Wed, 19 Sep 2012 19:44:03 +0000 meltonml 515 at http://support.appstate.edu Computer Issues from this Morning have been Corrected http://support.appstate.edu/news/computer-issues-morning-have-been-corrected <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As of approximately 9:15 am, all known IT issues from this morning have been corrected.&nbsp;If you are experiencing any problems, please call Tech Support at 262-6266.</p> </div> </div> </div> Tue, 18 Sep 2012 13:44:27 +0000 meltonml 516 at http://support.appstate.edu Computer Issues this Morning http://support.appstate.edu/news/computer-issues-morning <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Due to the storms last evening, there are currently some computer issues on campus this morning.&nbsp;The ResNet Network experienced an outage in the West Side Residence Halls sometime in the early morning due to an outage of a core switch.&nbsp;&nbsp;This problem has been corrected as of approximately 8:30 am.&nbsp;Due to an additional hardware failure associated with the Password Manager and Email delivery systems, we have identified some impact on those services.&nbsp;We are aware of these problems and are working to resolve them at this time.</p> </div> </div> </div> Tue, 18 Sep 2012 12:35:17 +0000 meltonml 517 at http://support.appstate.edu Recent Phishing Spam Email http://support.appstate.edu/news/recent-phishing-spam-email <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There have been several users on campus who have received an email message over the weekend warning that the quota for their account has been exceeded and includes a link to “revalidate” their mailbox.&nbsp;This message is not from Information Technology Services.&nbsp;Do not click on any links or reply to this email.&nbsp;Remember to never send passwords or personal information over email, only enter passwords on protected University websites. Many times a spam message appears as if &nbsp;it has come from an Appalachian address. Avoid clicking links in emails and call Tech Support at 262-6266 if you need to validate a message that has been sent out.</p> </div> </div> </div> Mon, 17 Sep 2012 13:11:44 +0000 meltonml 518 at http://support.appstate.edu AsULearn Courses from Fall 2011 to be Removed, September 21st http://support.appstate.edu/news/asulearn-courses-fall-2011-be-removed-september-21st <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Beginning early on Friday, September 21, LTS will remove course sites that were built in AsULearn for Fall 2011. For further details, please&nbsp;<a href="http://lts.appstate.edu/removal-fall-2011-asulearn-courses-beginning-september-21-2012">see the complete announcement</a>&nbsp;or contact Learning Technology services at 828-266-HELP (4357).</p> </div> </div> </div> Fri, 14 Sep 2012 17:50:26 +0000 meltonml 519 at http://support.appstate.edu Computer Maintenance, Saturday, September 22 http://support.appstate.edu/news/computer-maintenance-saturday-september-22 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services&nbsp;will be performing maintenance on several services during the Saturday, Sept.22 maintenance window that will result in the following services being unavailable: <ul> <li>uStor: Maintenance will start at 5am and last to until approximately 7:00 am. &nbsp;During this time uStor and uStorCloud will be unavailable.</li> <li>AppVDI/uDesk: Maintenance will start at 5am and last until approximately 7:30 am. &nbsp;During this time AppVDI/uDesk will be unavailable.</li> <li>Banner and Webfocus: Maintenance will start at approximately 7:30 am and last until approximately 11:00 am. &nbsp;Banner and Webfocus will not be available during this time.</li> <li>VMware vSphere: Maintenance will start at approximately 7:00 am and last for 2 - 4 hours. &nbsp;No service outages are expected, however VM administration(vCenter) will not be available during this time.</li> </ul> </p><p>If you have any questions, please contact Tech Support at 262-6266.&nbsp;</p> </div> </div> </div> Thu, 13 Sep 2012 13:26:07 +0000 meltonml 520 at http://support.appstate.edu Rebooting Network Firewall http://support.appstate.edu/news/rebooting-network-firewall <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services is rebooting a Network Firewall Server to resolve the Network/Email/Appalnet issues that we have been experiencing.&nbsp; If you continue to have problems, please call Tech Support at 262-6266.</p> </div> </div> </div> Wed, 12 Sep 2012 13:22:49 +0000 meltonml 521 at http://support.appstate.edu Network/Email Issues http://support.appstate.edu/news/networkemail-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services is currently experiencing Network/Email issues that are causing slowness with several of our services including Appalnet.&nbsp; We are working to resolve these issues.</p> </div> </div> </div> Wed, 12 Sep 2012 12:57:53 +0000 meltonml 522 at http://support.appstate.edu Emergency E-mail Maintenance at 8:00PM Today http://support.appstate.edu/news/emergency-e-mail-maintenance-800pm-today <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, September 11, 2012 at 8:00PM Information Technology Services will perform emergency maintenance to one of our e-mail server nodes.&nbsp; This maintenance will create a brief five minute service interruption only to accounts housed on this specific mail node.&nbsp; This maintenance is aimed at correcting slowness reported on IMAP e-mail clients over the last few days.&nbsp; We apologize for any inconvenience this might cause.&nbsp; Please feel free to contact TECH SUPPORT (262-6266) with questions or concerns.</p> </div> </div> </div> Tue, 11 Sep 2012 20:27:11 +0000 meltonml 523 at http://support.appstate.edu Issues with Email Slowness http://support.appstate.edu/news/issues-email-slowness <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are currently aware of problems with email slowness with Microsoft Outlook and Mozilla Thunderbird. There have been reports of&nbsp;slowness with sending and opening messages, as well as with saving sent messages. We are working to resolve these issues.</p> </div> </div> </div> Mon, 10 Sep 2012 18:43:03 +0000 meltonml 524 at http://support.appstate.edu Computer Maintenance, Tuesday, September 11, 5 AM http://support.appstate.edu/news/computer-maintenance-tuesday-september-11-5-am <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, September 11, 2012, Information Technology Services will perform maintenance on the Luminis portal and&nbsp;upgrade the NetApp and uStor Storage Management systems.&nbsp;&nbsp;&nbsp;This maintenance will begin at 5AM and will be complete by 6:30AM. AppalNet will be unavailable during this time. No other services will be affected.</p> </div> </div> </div> Fri, 07 Sep 2012 19:54:53 +0000 meltonml 525 at http://support.appstate.edu AsULearn Time-Outs for most - 2:28PM to 3:08PM on Sept 4 http://support.appstate.edu/news/asulearn-time-outs-most-228pm-308pm-sept-4 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn users encountered an unresponsive AsULearn system (web requests were timing out for most users) between 2:28 and 3:08 on Tuesday, 9/4.&nbsp; Learning Technology Services traced the non-responsiveness to a likely confluence of very heavy usage and concurrent deletion of a large number of questions (and answers) from course sites, the combination of which temporarily consumed the available database resources. Normal responsiveness was restored when the deletion process completed, without further intervention. Work on preventing a recurrence of this incident is continuing.</p> </div> </div> </div> Wed, 05 Sep 2012 17:00:47 +0000 meltonml 526 at http://support.appstate.edu Password Manager Issues Resolved http://support.appstate.edu/news/password-manager-issues-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The issues with Password Manager have been resolved.&nbsp; If you continue to have problems, call Tech Support at 262-6266.</p> </div> </div> </div> Tue, 04 Sep 2012 15:02:42 +0000 meltonml 527 at http://support.appstate.edu Password Manager is Currently Unavailable http://support.appstate.edu/news/password-manager-currently-unavailable <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Password Manager is currently unavailable. We are working to resolve this issue.</p> </div> </div> </div> Tue, 04 Sep 2012 13:42:29 +0000 meltonml 528 at http://support.appstate.edu ASuLearn system back online http://support.appstate.edu/news/asulearn-system-back-online <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As of 10:00 p.m., ASuLearn is back online. &nbsp;We apologize for the inconvenience.</p> </div> </div> </div> Tue, 04 Sep 2012 02:14:35 +0000 meltonml 529 at http://support.appstate.edu AsuLearn currently down http://support.appstate.edu/news/asulearn-currently-down <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Our systems group is aware of a problem with authenticating to AsuLearn, and are working to fix this as soon as possible.&nbsp;</p> </div> </div> </div> Tue, 04 Sep 2012 00:49:23 +0000 meltonml 530 at http://support.appstate.edu Short ASULearn Database Maintenance - 1AM Tuesday, Sept 4 http://support.appstate.edu/news/short-asulearn-database-maintenance-1am-tuesday-sept-4 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will be offline for roughly an hour during the early morning (1:00 AM until 2:00 AM during the weekly Tuesday maintenance window) on Tuesday, September 4th. The full hour may not be required for the work to be done, but users should be aware of the possibility that it will, in order to avoid unanticipated interruption of your activities or missing instructor-published deadlines for assignments or quizzes.</p> </div> </div> </div> Fri, 31 Aug 2012 18:47:40 +0000 meltonml 531 at http://support.appstate.edu Computer Maintenance, Friday morning, August 31st http://support.appstate.edu/news/computer-maintenance-friday-morning-august-31st <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Friday, August 31, 2012, the Enterprise Systems Group will be performing maintenance on the Luminis portal. This maintenance will begin at 5AM and will be complete by 6:30AM. AppalNet will be unavailable during this time. No other services will be affected. This maintenance is necessary to prepare for the DegreeWorks implementation.</p> </div> </div> </div> Thu, 30 Aug 2012 17:15:05 +0000 meltonml 532 at http://support.appstate.edu Computer Support Center will be Closed on Labor Day http://support.appstate.edu/news/computer-support-center-will-be-closed-labor-day <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The TSS Computer Support Center will be closing for Labor Day Weekend on Friday, August 31st at 5:00 p.m., and will reopen Tuesday morning, Sept 4th at 8:00 a.m.&nbsp;</p> <p>Should you need tech support over the holiday weekend, we wll have people checking voicemails at 828 262 8324 (option 2), and email at&nbsp;resnet@appstate.edu.</p> <p>Thanks, and have a great weekend.</p> </div> </div> </div> Wed, 29 Aug 2012 16:42:06 +0000 meltonml 533 at http://support.appstate.edu Labor Day Weekend Hours http://support.appstate.edu/news/labor-day-weekend-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We will be closing for Labor Day on Friday, August 31st, and reopen Tuesday morning, Sept 4th at 8 am.&nbsp; We will have people checking voicemails at 828 262 8324 option 2, and email at&nbsp;resnet@appstate.edu.</p> </div> </div> </div> Wed, 29 Aug 2012 14:14:30 +0000 meltonml 534 at http://support.appstate.edu Critical Updates for Windows Computers This Weekend http://support.appstate.edu/news/critical-updates-windows-computers-weekend <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We need to push some critical updates to all Windows computers this weekend. So, please leave your computer on over the weekend, with all programs closed. Feel free to call us at 6266 if you have any questions.</p> </div> </div> </div> Fri, 24 Aug 2012 18:56:20 +0000 meltonml 535 at http://support.appstate.edu Wireless Issues http://support.appstate.edu/news/wireless-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are currently having wireless issues.&nbsp; We are working on the issues.</p> </div> </div> </div> Tue, 21 Aug 2012 15:57:07 +0000 meltonml 536 at http://support.appstate.edu Classroom Intercoms http://support.appstate.edu/news/classroom-intercoms <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Due to the power outage yesterday evening around 5:10 pm, many of our classroom intercoms went offline and did&nbsp;not come back on line overnight.&nbsp;We are attempting to check as many as possible (219 total) &nbsp;as quickly as possible and &nbsp;power cycle them to get them back on-line.&nbsp;Thanks for your understanding and happy first day of the semester!</p> </div> </div> </div> Tue, 21 Aug 2012 13:50:16 +0000 meltonml 537 at http://support.appstate.edu Wireless Outage http://support.appstate.edu/news/wireless-outage <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The brief power outage has affected wireless for the west side/llc/app heights/ mtn hall.&nbsp; It should slowly return over the next hour or two.</p> </div> </div> </div> Mon, 20 Aug 2012 21:36:05 +0000 meltonml 538 at http://support.appstate.edu Introducing the New IT Service Catalog http://support.appstate.edu/news/introducing-new-it-service-catalog <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Technology Support Services, in conjunction with Information Technology Services and Learning Technology Services, are proud to announce our online Service Catalog.&nbsp; This catalog is a library of services that TSS, ITS, and LTS provides to the campus community. Included in this catalog are descriptions of services, how to request these services, and helpful websites to get you started.&nbsp; The service catalog incorporates an A-Z index to help quickly find information about a particular service.&nbsp; We are hopeful that you will reference this catalog often and that it will be a transparent view of services offered on our campus.<br />&nbsp;</p> <p>To access the Service Catalog, go our Support website (support.appstate.edu) and select Service Categories under Quick Links.</p> <p>We would also like to remind everyone about Spam email.&nbsp; If you receive an email message that looks real, but you are unsure of its legitimacy, remember we will NEVER ask for personal information such as passwords or other identification information through email.&nbsp; If you have any questions about the Service Catalog or a message you are not sure about, please call us at 828-262-6266.&nbsp;</p> <p>Thanks, and we hope you have a great semester!</p> </div> </div> </div> Wed, 15 Aug 2012 18:23:58 +0000 meltonml 539 at http://support.appstate.edu Computer Maintenance, Friday morning, August 17th http://support.appstate.edu/news/computer-maintenance-friday-morning-august-17th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing maintenance on the Chat Server, Friday morning, August 17th.&nbsp;The outage will be brief and service will be restored by 7AM.&nbsp;No other systems will be affected by this maintenance.&nbsp;Please call Tech Support with any questions at 262-6266.</p> </div> </div> </div> Tue, 14 Aug 2012 20:45:16 +0000 meltonml 540 at http://support.appstate.edu Backup Suggestions http://support.appstate.edu/news/backup-suggestions <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>See&nbsp;<a href="/answers/backup-backup-backup">this link</a>&nbsp;for info on backup services.</p> </div> </div> </div> Mon, 13 Aug 2012 13:32:14 +0000 meltonml 541 at http://support.appstate.edu Appalnet is Now Available http://support.appstate.edu/news/appalnet-now-available <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Appalnet is now available.</p> </div> </div> </div> Fri, 10 Aug 2012 12:43:14 +0000 meltonml 542 at http://support.appstate.edu Appalnet is Currently Down http://support.appstate.edu/news/appalnet-currently-down <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Appalnet is currently unavailable.&nbsp; It should be available again around 8:30 am.</p> </div> </div> </div> Fri, 10 Aug 2012 12:07:29 +0000 meltonml 543 at http://support.appstate.edu Computer Maintenance, Tuesday morning, August 14th http://support.appstate.edu/news/computer-maintenance-tuesday-morning-august-14th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will perform computer maintenance from 12:01 am until 7 am Tuesday, August 14.&nbsp;All wireless connectivity in Administrative and Academic buildings will be unavailable during this time.&nbsp;Wired connectivity in these buildings will not be affected.&nbsp;There will also be file system maintenance performed on the eProcurement system.&nbsp;This maintenance will only affect eProcurement/YoMart and will take place from 6am – 7am.&nbsp;Please call Tech Support at 262-6266 with any questions.</p> </div> </div> </div> Thu, 09 Aug 2012 13:29:56 +0000 meltonml 544 at http://support.appstate.edu Computer Maintenance, Friday, August 10th at 6am http://support.appstate.edu/news/computer-maintenance-friday-august-10th-6am <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Friday, August 10, 2012 at 6AM, Information Technology Services will be physically moving one of our storage devices.&nbsp; This move will cause an outage of streaming services and personal web pages.&nbsp; The outage is expected to last no more than one hour.</p> </div> </div> </div> Wed, 08 Aug 2012 14:09:09 +0000 meltonml 545 at http://support.appstate.edu Survey for Faculty Using SAS and/or JMP http://support.appstate.edu/news/survey-faculty-using-sas-andor-jmp <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>This email is a survey intended for faculty who are using SAS and JMP in their classes.&nbsp;The SAS Institute in Cary, North Carolina would like for the faculty who use or would like to use JMP to answer the following questions.&nbsp;JMP is data analysis software that uses graphics to make the data more interactive and visual.&nbsp;&nbsp;If you do not use SAS or JMP, please disregard this message.&nbsp;If you choose to complete the survey, please send your results to&nbsp;pany.allen@jmp.com&nbsp;or techsupport@appstate.edu.&nbsp;&nbsp; Please remember that we will never ask for personal information such as password or other identification information through email.&nbsp;Are you teaching with JMP in a course?&nbsp;If so, could you provide the following information: <ul> <li>Department Name:</li> <li>Course Name:</li> <li>Course Number:</li> <li>Number of Students:</li> <li>Semester:</li> <li>Other Professors Interested in Using JMP:</li> </ul> </p><p>If not, are there any reasons why you stopped using it or any needs we can address?&nbsp;Do you have any additional feedback from your evaluation of JMP?&nbsp;Here is a list of tools you may find helpful: <ul> <li>Learning Library:&nbsp;<a href="http://www.jmp.com/learn">www.jmp.com/learn</a></li> <li>Interactive Learning Tools:&nbsp;<a href="http://www.jmp.com/modules">www.jmp.com/modules</a></li> <li>Live &amp; On-Demand (recorded) webcasts:&nbsp;<a href="http://www.jmp.com/webcasts">www.jmp.com/webcasts</a></li> <li>Case Studies:&nbsp;<a href="http://www.jmp.com/cases">www.jmp.com/cases</a></li> </ul> </p><p>JMP 10 was released in March 2012. For more information, go to&nbsp;<a href="http://www.jmp.com/jmp10">www.jmp.com/jmp10</a>.&nbsp;Let us know if you have an interest in having a JMP workshop at your school! We can assist in scheduling either an on-site workshop or webcast.</p> </div> </div> </div> Tue, 24 Jul 2012 13:18:18 +0000 meltonml 546 at http://support.appstate.edu Emergency Computer Maintenance taking place tonight at Midnight http://support.appstate.edu/news/emergency-computer-maintenance-taking-place-tonight-midnight <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Tonight, starting at 12:00 am, Information Technology Services will be performing emergency maintenance on some of the power systems in the Raley Data Center. &nbsp;This work will last approximately 2 to 3 hours. &nbsp;No&nbsp;interruption&nbsp;of services is expected due to this work being performed.&nbsp;If you have any questions on this, please contact Tech Support at 262-6266.</p> </div> </div> </div> Mon, 23 Jul 2012 15:26:16 +0000 meltonml 547 at http://support.appstate.edu AsULearn Maintenance, Saturday, June 30, 2012 http://support.appstate.edu/news/asulearn-maintenance-saturday-june-30-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>LTS will be using the scheduled maintenance window on Saturday, June 30, &nbsp;2012 to perform an update on the AsULearn software, during which, &nbsp;AsULearn will not be available. The process will begin at 7:00 AM on &nbsp;Saturday, and we anticipate completing the update in less than 30 &nbsp;minutes.</p> </div> </div> </div> Fri, 29 Jun 2012 20:51:45 +0000 meltonml 548 at http://support.appstate.edu Computer Maintenance, Saturday, June 30 http://support.appstate.edu/news/computer-maintenance-saturday-june-30 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be taking advantage of the published maintenance window on Saturday, June 30.&nbsp; Most of the work has been announced previously and will happen in the Raley data center, with no expected outages.</p> <p>In addition, ITS has identified a need to use this window to change all networking hardware out in the B.B. Dougherty Administration building.&nbsp; This work will impact service for the administration building, as all connectivity will be disrupted beginning around 8:00am and lasting until &nbsp;approximately 12:00 noon.</p> <p>If you have questions regarding any of this work, please call Tech Support at 262-6266.</p> </div> </div> </div> Thu, 28 Jun 2012 15:05:42 +0000 meltonml 549 at http://support.appstate.edu Personal Webspace Maintenance, June 21, 2012 http://support.appstate.edu/news/personal-webspace-maintenance-june-21-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>All Appalachian State University personal web spaces will be migrated to a new server on June 21, 2012. The web spaces will be unavailable from 7am to 8am. All information will be saved and access will remain the same.&nbsp;If you have any questions, please call Tech Support at 828-262-6266.</p> </div> </div> </div> Wed, 20 Jun 2012 19:38:13 +0000 meltonml 550 at http://support.appstate.edu Scheduled Computer Maintenance, Saturday, June 30, 2012 http://support.appstate.edu/news/scheduled-computer-maintenance-saturday-june-30-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing upgrades to the rack power systems in the Raley Data Center on Saturday, June 30, 2012 starting around 8:00 am.&nbsp;&nbsp;The work will require several hours to complete.&nbsp;No outage of services are expected due to this work.</p> </div> </div> </div> Fri, 15 Jun 2012 20:10:52 +0000 meltonml 551 at http://support.appstate.edu E-Mail Sending Errors Resolved http://support.appstate.edu/news/e-mail-sending-errors-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As of 11:30am the E-Mail sending issues have been resolved.&nbsp;</p> </div> </div> </div> Fri, 08 Jun 2012 19:13:55 +0000 meltonml 552 at http://support.appstate.edu Thunderbird Sending Errors http://support.appstate.edu/news/thunderbird-sending-errors <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The systems group is currently investigating sending errors (Login to server has failed) that have been presenting mainly in Thunderbird.&nbsp; These errors are random and seem to occur when the outgoing server setting are set to port 465 and SSL with authentication.&nbsp; We have seen successful mail delivery when changing the outgoing server to port 25 with no authentication and when using AppalNET to send.</p> </div> </div> </div> Fri, 08 Jun 2012 14:34:53 +0000 meltonml 553 at http://support.appstate.edu Mail Delivery Issues Resolved http://support.appstate.edu/news/mail-delivery-issues-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We received multiple reports of&nbsp;problems&nbsp;with mail delivery between&nbsp;3:15 and 3:45&nbsp;this afternoon.&nbsp;&nbsp;Symptoms included error messages (insufficient disk space/ message size exceeds temporary server limit) when attempting to send messages from a mail client.&nbsp; Mail Delivery is functioning normally at this time.&nbsp;We are sorry for any inconvenience this might have caused.&nbsp;</p> </div> </div> </div> Thu, 07 Jun 2012 19:56:13 +0000 meltonml 554 at http://support.appstate.edu Atomic Learning Computer Tutorial Access Not To Be Renewed http://support.appstate.edu/news/atomic-learning-computer-tutorial-access-not-be-renewed <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Learning Technology Services regrets to announce, that due to budget cuts and decreasing use of the video tutorial services provided by Atomic Learning, Inc., we will not be renewing our subscription to that service for the coming academic year. Access to the currently available array of tutorials will expire on August 31, 2012. After that time, clicking on bookmarks or web links to most Atomic Learning tutorials, whether in browsers, AsULearn courses, or Appalachian web sites, will no longer play directly, but rather will prompt for the username and password of a paid subscriber.</p> <p>Appalachian's use of the service, which provides collections of short video tutorials for a multitude of software programs, saw declines this year compared to the last, and with the current budget climate at the university, we can no longer afford the relatively high-cost of Atomic Learning's services; the funds that would pay for this service will, instead, be spent on other priorities with more extensive and direct impact on instruction at the institution. Fortunately, there are freely available electronic tutorials, found easily with your favorite search engine, for nearly every personal computer software package in common use.</p> </div> </div> </div> Thu, 07 Jun 2012 14:43:53 +0000 meltonml 555 at http://support.appstate.edu Preventative Computer Maintenance, Friday, June 1st http://support.appstate.edu/news/preventative-computer-maintenance-friday-june-1st <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Physical Plant is needing to perform emergency preventative maintenance to the cooling system for the campus Belk data center.&nbsp; This work will be performed on Friday, June 1, 2012 starting at 6:15 am and lasting for approximately 1 hour.</p> <p>No outage of ITS services is expected due to this work being performed.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Thu, 31 May 2012 14:46:49 +0000 meltonml 556 at http://support.appstate.edu ASULearn Maintenance Complete http://support.appstate.edu/news/asulearn-maintenance-complete <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The scheduled maintenance to ASULearn is now complete and ASULearn is available for use.</p> </div> </div> </div> Thu, 24 May 2012 13:20:11 +0000 meltonml 557 at http://support.appstate.edu ASULearn Maintenance Still Underway http://support.appstate.edu/news/asulearn-maintenance-still-underway <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The ASULearn Maintenance that was scheduled to end this morning at 8:00 am is still underway, so ASULearn is unavailable at this time.&nbsp;</p> </div> </div> </div> Thu, 24 May 2012 12:32:28 +0000 meltonml 558 at http://support.appstate.edu AsULearn Maintenance Window: May 24, 6:30-8AM http://support.appstate.edu/news/asulearn-maintenance-window-may-24-630-8am <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn Users: Please note that AsULearn will be unavailable on Thursday, May 24, 2012 from&nbsp;6:30 a.m. until 8:00 a.m.&nbsp;&nbsp; This maintenance window is needed to add additional capacity to&nbsp; AsULearn's filesystem space, which, due to the large number of active courses and users, is rapidly approaching capacity.&nbsp;</p> <p>We apologize for any inconvenience this may cause, and ask that users&nbsp; please plan their work accordingly around this 1-hour maintenance&nbsp; window.</p> </div> </div> </div> Tue, 22 May 2012 16:51:52 +0000 meltonml 559 at http://support.appstate.edu Network Hardware Failure has been resolved http://support.appstate.edu/news/network-hardware-failure-has-been-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>&nbsp;The network hardware failure that occurred in the Administration Building has been resolved.</p> </div> </div> </div> Thu, 10 May 2012 14:04:00 +0000 meltonml 560 at http://support.appstate.edu Network Hardware Failure in the Administration Building http://support.appstate.edu/news/network-hardware-failure-administration-building <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There is a network hardware failure in the Administration Building and we are working on resolving the issue as soon as possible.</p> </div> </div> </div> Thu, 10 May 2012 12:26:05 +0000 meltonml 561 at http://support.appstate.edu TechExcel Services Restored http://support.appstate.edu/news/techexcel-services-restored <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Tech Excel is fully operational at this time and is accepting and routing tickets normally. Please feel free to call Tech Support at 262-6266 if you are unsure about your ticket submissions and we can confirm the status of your request.</p> </div> </div> </div> Tue, 08 May 2012 19:03:45 +0000 meltonml 562 at http://support.appstate.edu The Support Request System (TechExcel) is currently having problems http://support.appstate.edu/news/support-request-system-techexcel-currently-having-problems <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The support request system (TechExcel) is currently have problems.&nbsp; We are currently working to correct the problem.</p> </div> </div> </div> Tue, 08 May 2012 13:22:12 +0000 meltonml 563 at http://support.appstate.edu Recent Phishing Email Message http://support.appstate.edu/news/recent-phishing-email-message <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Many users have received an email message today appearing to be from the Webmasters office asking them to log into a webmail news forum.&nbsp;This is not a legitimate email from the Webmasters office or Tech Support. If you ever have a question if an email is legitimate, call Tech Support at 262-6266 or email techsupport@appstate.edu&nbsp;The following is a definition of phishing:&nbsp;A phishing message is a communication, often an email that attempts to trick the recipient into giving up critical personal information, like their password. It is difficult to electronically identify all phishing emails. Some will make it to your inbox. It’s important from a work and personal perspective to learn to identify phishing messages. The following tips should help:&nbsp;ASU will never ask you to send your password in an email.ASU will never send an email with a web link asking you to VALIDATE, CONFIRM, or perform any other task with respect to your account.</p> </div> </div> </div> Thu, 03 May 2012 17:39:06 +0000 meltonml 564 at http://support.appstate.edu Exam Hours for the Technology Support Center http://support.appstate.edu/news/exam-hours-technology-support-center <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>8 am to 5 pm Monday through Friday.&nbsp; We will be closed weekends until August.</p> </div> </div> </div> Mon, 30 Apr 2012 18:44:33 +0000 meltonml 565 at http://support.appstate.edu Login Issues in Classrooms and Labs http://support.appstate.edu/news/login-issues-classrooms-and-labs <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We have been having some issues in some of our classrooms and labs with user logins over the past week. &nbsp;Autologin works fine, but when someone tries to login with ASU credentials, some computers won't connect to the ASU domain. &nbsp;The problem is primarily due to a glitch in a software called 'Deep Freeze' that we use to keep public workstations in a pristine state. &nbsp;We have identified this problem and know how to fix this, but unfortunately, the only way to fix the issue is to visit each machine and do a manual fix. &nbsp;We are working on getting these corrected as soon as possible.&nbsp;In the meantime, a workaround is to either bring a laptop into the classroom, or a thumb drive with the files needed, or use a web browser and browse to ustorcloud.appstat.edu to access files that are needed. &nbsp;We will be glad to help in any way.&nbsp;We apologize for any inconvenience or problems that this may have caused or is causing. &nbsp;We are working with the vendor to avoid future problems like this.</p> </div> </div> </div> Mon, 23 Apr 2012 17:56:47 +0000 meltonml 566 at http://support.appstate.edu Update on Password Manager Issues over the weekend http://support.appstate.edu/news/update-password-manager-issues-over-weekend <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The problems with Password Manager have been corrected.&nbsp; Password changes made on Sunday, April 15, 2012&nbsp;were&nbsp;not successful, but&nbsp;have been changed&nbsp;now. Users who are still having problems accessing their accounts should go through the password manager again.&nbsp; Call 262-6266 if you have any questions.</p> </div> </div> </div> Mon, 16 Apr 2012 13:33:28 +0000 meltonml 567 at http://support.appstate.edu Problems with Password Manger http://support.appstate.edu/news/problems-password-manger <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Any password changes made over the weekend do not appear to have been successful.&nbsp; ITS is looking into the problem and an update will be posted.</p> </div> </div> </div> Mon, 16 Apr 2012 12:17:19 +0000 meltonml 568 at http://support.appstate.edu Computer Maintenance Scheduled, Saturday, April 14, 2012 http://support.appstate.edu/news/computer-maintenance-scheduled-saturday-april-14-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>During the Saturday, April 14 scheduled maintenance period, ITS will be performing maintenance on several services and systems.</p> <p>Starting at 8 am, Banner Production and Reporting will experience brief outages during the morning hours while operating system patches are applied to the Banner servers. Also, starting at 8 am, the uStor storage system will be unavailable for approximately 1-2 hours for system upgrades.&nbsp; Between 8 am and 10am the Campus Wireless (WiFi) system will be unavailable for approximately 30 minutes as system maintenance is performed on the wireless controllers.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Fri, 06 Apr 2012 18:08:05 +0000 meltonml 569 at http://support.appstate.edu Problems with AppVDI have been resolved http://support.appstate.edu/news/problems-appvdi-have-been-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The problems experienced on Wednesday, March 28, 2012 with AppVDI have been resolved.</p> </div> </div> </div> Thu, 29 Mar 2012 12:23:47 +0000 meltonml 570 at http://support.appstate.edu Problems with App VDI http://support.appstate.edu/news/problems-app-vdi <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are currently experiencing problems with AppVDI (virtual desktops).&nbsp; Information Technology Services is working on the problem.</p> </div> </div> </div> Wed, 28 Mar 2012 15:25:52 +0000 meltonml 571 at http://support.appstate.edu Computer Maintenance Scheduled for Thursday morning, March 29 and Saturday, March 31, 2012 http://support.appstate.edu/news/computer-maintenance-scheduled-thursday-morning-march-29-and-saturday-march-31-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Thursday morning, March 29th, 2012 from 6:00 am to 7:30 am, Information Technology Services and the Physical Plant will perform preventive maintenance on the Air Conditioning system for the Belk Data Center. There are currently no planned service interruptions due to this work being performed.&nbsp;On Saturday, March 31st, 2012, the upgrades that were postponed from Saturday, March 17th will be applied to Banner Production beginning at 7:00 am and will take most of the day to complete. Banner INB forms will be unavailable during this time frame. Credit Card payments as well as most other update services normally available in Banner Self-Service will also be unavailable. Other services that will be briefly unavailable throughout the day are Appalnet, Degreeworks, AdmissionPros, SIPPRD and FRPROD13.</p> </div> </div> </div> Mon, 26 Mar 2012 18:34:13 +0000 meltonml 572 at http://support.appstate.edu End of Year Purchases for IT Equipment http://support.appstate.edu/news/end-year-purchases-it-equipment <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Good afternoon. The end of year spend down is upon us! &nbsp;Just a few reminders for people who are considering buying IT equipment with end of year money:&nbsp;PC purchases – Please contact the IT consultant assigned for your area, or contact my office directly for Dell or Lenovo quotes. &nbsp;The university must adhere to standard configurations and pricing – known as the Combined Pricing Initiative (CPI). &nbsp;CPI was set forth&nbsp;by a subcommittee of the North Carolina General Assembly in 2010, as a cost-savings measure for PC purchases. &nbsp;&nbsp;Apple purchases – Including iPads – Please contact Vince Piekarski (<a href="mailto:piekarskivf@appstate.edu">piekarskivf@appstate.edu</a>) at the University Bookstore for special university pricing and ordering. &nbsp;Coordinating the purchase requests through the bookstore allows for increased discounts for a larger, bulk order. &nbsp;If you are considering purchasing iPads, we can coordinate ordering 10-packs to get a greater discount.&nbsp;Software – Please contact Tom Van Gilder (<a href="mailto:vangildertm@appstate.edu">vangildertm@appstate.edu</a>) or Judith Walker (<a href="mailto:walkerjl@appstate.edu">walkerjl@appstate.edu</a>). &nbsp;Again, we would be glad&nbsp;to help facilitate coordinated purchases&nbsp;to get the most with the limited resources we have. &nbsp;(A prime example is a software package like AutoCad. &nbsp;Rather than multiple departments buying copies on their own, we should pool resources and get the best pricing/ licensing counts we can can get!)&nbsp;Class Tech or Seminar Room/Conference Room technology – Please contact Garry Powell (<a href="mailto:powellgs@appstate.edu">powellgs@appstate.edu</a>) for ordering of classroom or seminar room technology. &nbsp;We do have campus standards that we have set to provide consistent technologies across campus. &nbsp;The average cost for a full-blown class tech room is right at $14,000. &nbsp;Seminar rooms/ Conference rooms are much less, depending on what technologies are needed for a room. &nbsp;Please let Garry and the class tech team help advise you on this.&nbsp;Printers – As part of our Sustainability efforts, we are recommending departments to move away from desktop printers and toward a workgroup printing environment. &nbsp;This can save departments and the university quite a bit of money with savings on hardware, toner, paper, and electricity. &nbsp;Our copier services/ printing support team will be glad to work with departments to advise on this transition. &nbsp;Please contact James Fay (<a href="mailto:fayjk@appstate.edu">fayjk@appstate.edu</a>) for more information.&nbsp;Other? &nbsp;- Please contact us, and we'll help!</p> </div> </div> </div> Wed, 21 Mar 2012 19:15:45 +0000 meltonml 573 at http://support.appstate.edu Computer Maintenance Postponed for Saturday, March 17, 2012 http://support.appstate.edu/news/computer-maintenance-postponed-saturday-march-17-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Computer Maintenance scheduled to upgrade Banner on Saturday, March 17, 2012 has been postponed until Saturday,&nbsp;March 31, 2012.&nbsp;The Banner system will be available this weekend.</p> </div> </div> </div> Tue, 13 Mar 2012 13:37:33 +0000 meltonml 574 at http://support.appstate.edu Computer Maintenance, Saturday, March 17, 2012 http://support.appstate.edu/news/computer-maintenance-saturday-march-17-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will apply upgrades to Banner Production on Saturday March 17th 2012 beginning at 7:00 am and will take most of the day to complete.</p> <p>Banner INB forms will be unavailable during this time frame. Credit Card payments as well as most other update services normally available in Banner Self-Service will also be unavailable.</p> <p>Additionally, ITS will be performing maintenance on the NetApp MetroCluster storage system. MetroCluster provides storage for all VMs and for AsULearn. This work is planned to be non-disruptive and no service outages are planned due to this work.</p> </div> </div> </div> Fri, 09 Mar 2012 20:49:40 +0000 meltonml 575 at http://support.appstate.edu Apple Afternoon at Appalachian State University - Tuesday, March 13th at 1:30 in Library Room 421 http://support.appstate.edu/news/apple-afternoon-appalachian-state-university-tuesday-march-13th-130-library-room-421 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Good afternoon.&nbsp;On Tuesday,&nbsp;March 13th at 1:30 in Library room 421, Technology Support Services will be hosting an Apple afternoon. &nbsp;Our Apple sales rep and our Apple systems engineer will be here to discuss and review&nbsp;iBook author,&nbsp;new iTunesU, iOs in education, and the new iPad3. &nbsp;This is open to all faculty and staff who are interested in attending, and registration is not necessary. &nbsp;&nbsp;I realize this is spring break week and many of you may have other plans already. &nbsp;Our Apple reps have said that they will be glad to come back and do this again. &nbsp;So please let me know if you can't make it, but are interested in having future Apple workshops.&nbsp;Thanks,Tom Van Gilder&nbsp;Tom Van GilderDirector of Technology Support ServicesAppalachian State University</p> </div> </div> </div> Tue, 06 Mar 2012 22:53:01 +0000 meltonml 576 at http://support.appstate.edu Internet Connectivity Restored http://support.appstate.edu/news/internet-connectivity-restored <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Internet Provider's edge router has been successfully configured and placed into operation.&nbsp;&nbsp;We are once again running at full, redundant, Internet capacity.&nbsp;The Western North Carolina Library network has also been restored.</p> </div> </div> </div> Tue, 06 Mar 2012 21:03:41 +0000 meltonml 577 at http://support.appstate.edu Internet Slowness http://support.appstate.edu/news/internet-slowness <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Due to a hardware failure of our internet provider’s edge router, internet connectivity for most of campus has been adversely impacted.&nbsp; Although we have isolated the problem and implemented a work around, Internet speeds will continue to be impacted until we can replace the device and restore full bandwidth service to campus.&nbsp; In addition to a degrading of internet speeds, the Western North Carolina Library Network will be off line until this device is replaced.&nbsp; All necessary resources from ASU and MCNC are working to resolve the issue and we hope to complete this work sometime this afternoon.</p> </div> </div> </div> Tue, 06 Mar 2012 21:03:03 +0000 meltonml 578 at http://support.appstate.edu AsULearn Version Update - Wednesday, March 14, 2012 http://support.appstate.edu/news/asulearn-version-update-wednesday-march-14-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will be down for a short time over Spring Break to install the latest security and stability fixes for our system. The outage will occur at 7:00 AM on Wednesday, March 14, and is expected to last 30 minutes, at most, with all services restored by that time.</p> </div> </div> </div> Tue, 06 Mar 2012 20:32:59 +0000 meltonml 579 at http://support.appstate.edu Computer Maintenance, Saturday, March 10, 2012 http://support.appstate.edu/news/computer-maintenance-saturday-march-10-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing preventive maintenance on the battery backup systems for the Campus's data centers this Saturday, March 10, 2012.&nbsp; No service outage is planned due to this work being performed.</p> </div> </div> </div> Mon, 05 Mar 2012 21:08:23 +0000 meltonml 580 at http://support.appstate.edu Network/Internet Access Restored http://support.appstate.edu/news/networkinternet-access-restored <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As of 11:30 all Network/Internet connectivity issues have been resolved.</p> </div> </div> </div> Thu, 01 Mar 2012 21:13:19 +0000 meltonml 581 at http://support.appstate.edu Network/Internet Outages http://support.appstate.edu/news/networkinternet-outages <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As of 11:00AM there have been reports of Internet outages in multiple areas across campus. We are aware of the issue and are working to restore access to these areas.&nbsp;</p> </div> </div> </div> Thu, 01 Mar 2012 17:18:13 +0000 meltonml 582 at http://support.appstate.edu Computer Maintenance Scheduled Tuesday Morning, February 28, 2012 http://support.appstate.edu/news/computer-maintenance-scheduled-tuesday-morning-february-28-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, February 28, 2012, Information Technology Services will utilize the scheduled maintenance window to apply needed operating system patches. The work will be begin at 5am and will be completed by 8am.&nbsp;Any service interruption during this time will be brief - generally less than 15 minutes.&nbsp;The systems impacted will be: Shibboleth, Drupal Production and Test Systems, Admission Pros and Chematix.</p> </div> </div> </div> Fri, 24 Feb 2012 20:52:11 +0000 meltonml 583 at http://support.appstate.edu uStor Cloud - More Information http://support.appstate.edu/news/ustor-cloud-more-information <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Last week, Information Technology Services made an announcement of a new storage service, uStor Cloud, designed to provide universal storage and mobility for Appalachian State computer users.&nbsp; While this service is available to anyone who has been migrated to Windows 7 and the&nbsp;uStor Cloud&nbsp;system, Technology Support Services has not yet finished migrating all campus users.&nbsp; TSS is making every effort to complete the campus migration this semester, at which time every user will benefit from the increased resiliency, mobility and back up features of this new storage infrastructure.</p> <p>If you have questions regarding the status of your migration, please contact 262-6266 for more information.</p> </div> </div> </div> Thu, 23 Feb 2012 15:07:16 +0000 meltonml 584 at http://support.appstate.edu uStor Cloud http://support.appstate.edu/news/ustor-cloud <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS would like to announce the availability of a new access method for Faculty and Staff to uStor called uStor Cloud. uStor is the file storage replacement for Novell.&nbsp; uStor Cloud is method to access uStor via a web browser.</p> <p>The web address for uStor Cloud is:&nbsp;http://ustorcloud.appstate.edu&nbsp;</p> <p>uStor Cloud allows you to access your files stored on uStor via any web browser on any platform from anywhere. All recent mobile and tablet (Android and iOS) devices are supported, as well as PC and Macs.</p> <p>Once you are logged into uStor Cloud, you will be presented with 2 options.&nbsp; The first one "uStor - Campus" can be used to access your departmental shared space and any other areas on uStor.&nbsp; The second option, "uStor - Home Directory" will take you to your home directory, or personal folder, on uStor. Note: Even though all areas are listed in uStor Cloud, you will only have access to areas that you have access rights to normally.</p> <p>The above address will redirect you to a secure login for uStor Cloud. If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Mon, 20 Feb 2012 17:10:23 +0000 meltonml 585 at http://support.appstate.edu Closed Sunday http://support.appstate.edu/news/closed-sunday <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Tech Support will be Closed Sunday Feb 19th.</p> </div> </div> </div> Sun, 19 Feb 2012 01:33:31 +0000 meltonml 586 at http://support.appstate.edu Internet May Be Slow this Afternoon http://support.appstate.edu/news/internet-may-be-slow-afternoon <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has been informed by MCNC ( our Internet provider ) that one of our two Internet links is currently down.</p> <p>The Internet is still functional for all user groups on campus, operating through the one remaining link.</p> <p>The symptom that users might see is that their Internet speeds might be slower than they are used to.</p> </div> </div> </div> Mon, 13 Feb 2012 22:06:18 +0000 meltonml 587 at http://support.appstate.edu Scheduled Computer Maintenance for Saturday, February 11 has been cancelled http://support.appstate.edu/news/scheduled-computer-maintenance-saturday-february-11-has-been-cancelled <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services had planned to perform preventive maintenance on the battery backup power systems for the Campus's data centers this Saturday, Feb. 11, 2012.&nbsp;</p> <p>This maintenance has been cancelled due to the forecast of high winds and the possible risk of power outages.</p> </div> </div> </div> Fri, 10 Feb 2012 22:17:09 +0000 meltonml 588 at http://support.appstate.edu Computer Maintenance, Saturday, February 11 http://support.appstate.edu/news/computer-maintenance-saturday-february-11 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing preventive maintenance on the battery backup systems for the Campus's data centers this Saturday, Feb. 11, 2012.&nbsp;No service outage is planned due to this work being performed.</p> </div> </div> </div> Mon, 06 Feb 2012 19:51:49 +0000 meltonml 589 at http://support.appstate.edu Announcing New Chat Service for Campus http://support.appstate.edu/news/announcing-new-chat-service-campus <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services is pleased to announce our new chat service for campus use.&nbsp;The service will give the campus community the ability to instantaneously transmit text-based messages and attach files to other individuals using a supported Chat Client.&nbsp; These real-time communications can be deployed to members of a single department or to members across campus. The member list is customized by the user and can be organized into custom groups.&nbsp;&nbsp; The University Chat Server is available to all faculty and staff listed in Active Directory.&nbsp;&nbsp; The University Chat Server is accessible both on and off campus.&nbsp;&nbsp;&nbsp;To get started you will need to install a supported Chat Client.&nbsp; The University Chat Server supports XMPP/Jabber protocols and may not work with non-recommended chat products.&nbsp;For your convenience, the Chat Clients are available to install from Advertised Programs on Windows 7 machines and in Self Service for computers running MAC OS.&nbsp;&nbsp;By installing these products from Advertised Programs, all of the required server settings have been pre populated.&nbsp; (Windows XP and Mac users should reference the setup instructions on our support site)&nbsp;Supported Chat Clients:&nbsp;Pidgin (For Windows)&nbsp; (Installer found in Advertised Programs)Spark&nbsp; (For Windows and Macs) (Installer found in Advertised Programs)Adium (For Mac) (Installer found in Self Service)&nbsp;Please note:&nbsp; After installing and authenticating to the chat client you will need to populate your contact lists and groups manually (much like an email address book).&nbsp; Please refer to the setup instructions on our support site for screen shots on how to add groups and contacts. Also, if you would like to install a Chat Client on a personal computer or your home computer, see the instructions on our support site.&nbsp; If&nbsp;your office computer is running Windows XP you will need to use the setup instructions listed on our support site.&nbsp;For more information visit our support web page:Support dot appstate dot edu and search for the word chat&nbsp;If you need any help with this service please call us at 6266 or enter a support request, and a consultant will gladly help you with this request.&nbsp;Thanks,Tom Van Gilder</p> </div> </div> </div> Tue, 31 Jan 2012 17:35:15 +0000 meltonml 590 at http://support.appstate.edu Financial Aid Upgrades, Saturday, Feburary 4, 2012 http://support.appstate.edu/news/financial-aid-upgrades-saturday-feburary-4-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Financial Aid upgrades will be applied to Banner Production on Saturday, February 4th 2012 beginning at 6:00 am and will take several hours to complete.</p> <p>Banner INB forms will be unavailable during this time frame. Credit Card payments as well as most other update services normally available in Banner Self-Service will also be unavailable.</p> </div> </div> </div> Fri, 27 Jan 2012 20:42:12 +0000 meltonml 591 at http://support.appstate.edu Green Initiatives: Duplex Printing and Power Save Settings for Public Workstations http://support.appstate.edu/news/green-initiatives-duplex-printing-and-power-save-settings-public-workstations <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are going greener...&nbsp;I want to remind everyone that beginning this semester TSS has changed all Pharos printing stations on campus to default to duplex printing where possible.&nbsp;Students are not charged any extra charges for printing on both sides of the paper, and the cost per page remains the same.&nbsp;Students may print single-sided if needed, but must change the setting within the print dialog box before the print job is sent.&nbsp;TSS will be unable to refund any funds for miss-prints.&nbsp;We are hopeful that this change will reduce our campus paper usage significantly.&nbsp;I am also happy to tell you that we have upgraded the Pharos software over the holidays and this should help solve the Pharos problems we have experienced over the past semester.&nbsp;Additionally, we are testing power save settings across many of the public workstations across campus.&nbsp;We are changing some of our maintenance cycle schedules.&nbsp;We are also changing our practice of turning computers on first thing in the morning, and instead having the first user of the day turn the machine on when it is needed.&nbsp;This project has potential to save energy and save the university money.&nbsp;We're pleased to be part of the sustainability efforts on campus.&nbsp;Feel free to contact me regarding any of these initiatives.&nbsp;Have a great semester.</p> </div> </div> </div> Thu, 12 Jan 2012 16:45:46 +0000 meltonml 592 at http://support.appstate.edu Reminder- Computer Maintenance, Saturday, January 14, 2012 http://support.appstate.edu/news/reminder-computer-maintenance-saturday-january-14-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will utilize the scheduled maintenance window on Saturday, January 14, 2012 to perform failover testing of the Banner system.&nbsp; Banner will be unavailable between 10 am and 2pm.&nbsp;ITS will also be performing maintenance on the backbone storage network.&nbsp; No outage of service is planned for this work.&nbsp; ITS will also be performing maintenance on the uStor storage system.&nbsp; uStor and AppVDI will be unavailable for a period of 1-2 hour(s) during Saturday morning while the maintenance work is performed.</p> </div> </div> </div> Wed, 11 Jan 2012 15:33:49 +0000 meltonml 593 at http://support.appstate.edu Educational Media Services/Technology Support Services Restructuring http://support.appstate.edu/news/educational-media-servicestechnology-support-services-restructuring <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Over the holidays, we merged the equipment checkout services and software sales into our Computer Support Center (1022 Anne Belk Hall). &nbsp;Mr. Joe Byrd, who has managed the EDMS public services sections for many years, is now working directly within our Computer Support Center as well. Our goal is to provide a one-stop place for faculty, staff, and students to go for their technology needs. &nbsp;An added benefit of this new structure is the fact that our hours of operation are until 9:00 p.m. Monday through Thursday. &nbsp;So, whether you need to checkout a laptop, projector, iPad, or digital video camera, the place to go is the TSS Computer Support Center – 1022 Anne Belk Hall (2nd floor near the loading dock at the back of the building).&nbsp;If you have any questions, feel free to contact us at 262-6266.&nbsp;Thank you,Tom&nbsp;&nbsp;Tom Van GilderDirector of Technology Support ServicesAppalachian State University</p> </div> </div> </div> Tue, 10 Jan 2012 14:47:25 +0000 meltonml 594 at http://support.appstate.edu Reminder about Phishing Email Messages & Uptick of Windows 7 Viruses http://support.appstate.edu/news/reminder-about-phishing-email-messages-uptick-windows-7-viruses <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Just a couple reminders from Tech Support…&nbsp;If an email message looks suspicious at all, it is likely a phishing message. &nbsp;Don't give up your credentials! &nbsp; Information Technology Services will never ask you for your username and password via email. &nbsp;Scam artists seem to be more and more adept at fooling people. &nbsp;Things like a From: address and the content within a message are easy to spoof. &nbsp;One way to verify a message is to go to our support page, all messages sent to campus are also posted on the Support Website.&nbsp;If you are ever unsure about a message, please contact our Help Desk at 828-262-6266.&nbsp;We have also seen an uptick of viruses on Windows 7 computers. &nbsp;While the new operating system from Microsoft is new and improved, it is still a target for viruses and malware. &nbsp;Just like email messages, viruses and malware written via web pages can be very tricky to spot, and can easily fool people. &nbsp;A current trend is to have a web page pop up that posts content such as: &nbsp;"Your computer is infected – click here to clean your computer" or "Your virus definitions are out of date – click here to update your virus protection."&nbsp;If you receive one of these messages and are unsure what to do, call&nbsp;our Help Desk at 262-6266.&nbsp;&nbsp;Tom Van GilderDirector of Technology Support ServicesAppalachian State University</p> </div> </div> </div> Mon, 09 Jan 2012 22:24:36 +0000 meltonml 595 at http://support.appstate.edu Reminder - Computer Maintenance, Saturday, January 7, 2012 http://support.appstate.edu/news/reminder-computer-maintenance-saturday-january-7-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As a reminder,&nbsp; beginning at 6:00 am on January 7th, 2012 and lasting most of the day,&nbsp; ITS will be upgrading and patching all modules of the Banner ERP system.&nbsp; During this period, the following services will be impacted: Banner INB and Self-Service Student, Finance and Human Resources, Appalnet portal,&nbsp; Admission Pros,&nbsp; Degree Works,&nbsp; Yo-Mart and WebFocus.</p> <p>As a follow-up to the work done during the above maintenance window, ITS will utilize the regularly scheduled maintenance window on Saturday, January 14, 2012 for the Systems Group to perform failover testing of the Banner system.&nbsp; Banner will be unavailable between 10AM and 2PM.&nbsp;</p> <p>Please note for both maintenance windows, registration services will not be available to students.</p> </div> </div> </div> Fri, 06 Jan 2012 15:37:21 +0000 meltonml 596 at http://support.appstate.edu Computer Maintenance Planned for Saturday, January 7, 2012 http://support.appstate.edu/news/computer-maintenance-planned-saturday-january-7-2012 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be implementing Banner INB and Self-Service Student, Finance and Human Resources Upgrades on January 7th, 2012 starting at 6:00 am and lasting most of the day. Banner INB and Self-Service, Luminis, Admission Pros,&nbsp;Degree Works,&nbsp;Yo-Mart and WebFocus&nbsp;will be unavailable during this time.</p> </div> </div> </div> Thu, 29 Dec 2011 16:09:00 +0000 meltonml 597 at http://support.appstate.edu Scheduled Maintenance Saturday, December 31st (starting in the evening of Friday, December 30) http://support.appstate.edu/news/scheduled-maintenance-saturday-december-31st-starting-evening-friday-december-30 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There is a planned maintenance window for&nbsp;December 31st, at which time ITS will be upgrading our Exchange server to a new and improved server. &nbsp;Due to the complexity and timeframe of the involved work, we are planning on starting the migration a day earlier, on the afternoon of&nbsp;Friday, December 30th.&nbsp;&nbsp;On campus users of the Exchange server (calendaring and contacts) may see some sporadic outages beginning that afternoon. &nbsp;There may also be some connectivity issues with smart phones that are configured to connect with the Exchange server. &nbsp;All issues should be resolved by sometime on the 31st.</p> <p>Thank you, and we hope you have Happy Holidays.</p> </div> </div> </div> Tue, 20 Dec 2011 22:29:57 +0000 meltonml 598 at http://support.appstate.edu Computer Maintenance, Wednesday Morning, December 21, 2011 http://support.appstate.edu/news/computer-maintenance-wednesday-morning-december-21-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will perform computer maintenance on Wednesday, December 21, 2011 between 5am and 8am.&nbsp; The following systems will be affected during this time:&nbsp; ASULearn, Personal Web Pages/Streaming Services, eProcurement and eInvoice.&nbsp; Other systems may be briefly affected, but that is not expected.</p> </div> </div> </div> Thu, 15 Dec 2011 16:10:24 +0000 meltonml 599 at http://support.appstate.edu IT Services for Students http://support.appstate.edu/news/it-services-students <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As finals approach we just wanted to inform all students about some computer issues to be aware of:</p> <ul> <li>Be sure to save all of your original files (documents, presentations, spreadsheets, etc.) on your harddrive first, then save onto a flash drive, external harddrive, or in your e-mail.</li> <li>Make sure to save all of your files in more than one place! This will hopefully prevent lost papers and the panic that comes with that!</li> <li>If you spill something on your computer, RESIST the urge to turn it on! Remove the battery if visible, then bring it into Tech Support immediately and we will try to dry it out. This increases the chances of us saving it!</li> <li>We are seeing an increase in viruses these days. Be extra cautious when giving out personal identifying information and credit card information.</li> </ul> <p>We are here if you need help!</p> <p>Tech Support Hours (1022 Anne Belk Hall)</p> <ul> <li>Mon-Thurs 8am-11pm</li> <li>Friday 8am-5pm</li> <li>Closed Saturday</li> <li>Sunday 1pm-11pm</li> <li>STARTING DECEMBER 10th, Mon-Fri 8am-5pm until Dec. 22nd</li> </ul> <p>Good luck on your exams!</p> </div> </div> </div> Wed, 07 Dec 2011 15:03:13 +0000 meltonml 600 at http://support.appstate.edu Problems with Swipe Card System have been corrected http://support.appstate.edu/news/problems-swipe-card-system-have-been-corrected <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The problems with the Swipe Card System have been corrected. Pharos printing, the vending machines and other payment systems on campus should be working now.</p> </div> </div> </div> Mon, 05 Dec 2011 18:48:48 +0000 meltonml 601 at http://support.appstate.edu Swipe Card System Currently Down http://support.appstate.edu/news/swipe-card-system-currently-down <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Swipe Card System is currently down. This involves the Pharos printing, the vending machines and other payment systems on campus. We are currently working to correct this problem.</p> </div> </div> </div> Mon, 05 Dec 2011 15:19:17 +0000 meltonml 602 at http://support.appstate.edu Computer Maintenance, Saturday, December 3, 2011 http://support.appstate.edu/news/computer-maintenance-saturday-december-3-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing maintenance in the Raley Hall Data Center on Saturday, December 3, 2011. We will be installing a new Uninterruptible Power Supply backup power system in the Raley Data Center. This work will begin at 10am and will last until late afternoon. There are not any expected service outages during this time.</p> </div> </div> </div> Fri, 02 Dec 2011 15:45:42 +0000 meltonml 603 at http://support.appstate.edu Scheduled Computer Maintenance, Saturday, December 3, 2011 http://support.appstate.edu/news/scheduled-computer-maintenance-saturday-december-3-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will perform maintenance in the Raley Hall Data Center on Saturday, December 3, 2011. We will be installing a new Uninterruptible Power Supply backup power system in the Raley Data Center. This work will begin at 10am and will last until late afternoon. There are not any expected service outages during this time.</p> </div> </div> </div> Wed, 23 Nov 2011 21:52:28 +0000 meltonml 604 at http://support.appstate.edu Computer Support Center Holiday Hours http://support.appstate.edu/news/computer-support-center-holiday-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Computer Support Center in Anne Belk Hall will close for the Thanksgiving Holiday on Tuesday, November 22 at 5:00 PM and re-open Monday, November 28 at 8:00 AM.</p> <p>They will operate on a regular schedule through Friday, December 9 closing at 5:00 PM.</p> <p>Monday, Decemeber 12 through Thursday, December 22 they will be open Monday through Friday, 8:00 AM to 5:00 PM.</p> <p>They will be closed for the Christmas and New Year's holidays Friday, December 23 through Thursday, January 2.</p> <p>They will continue limited hours Friday, January 3 through Friday, January 13 being open Monday through Friday, 8:00 AM to 5:00 PM.</p> <p>They will be closed Monday, January 16 for the Martin Luther King, Jr. Holiday and return to a regular schedule at 8:00 AM on Tuesday, January 17.</p> </div> </div> </div> Tue, 22 Nov 2011 19:11:55 +0000 meltonml 605 at http://support.appstate.edu Energy Savings Initiatives http://support.appstate.edu/news/energy-savings-initiatives <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As outlined in our IT Newsletter this semester, TSS is starting on several energy savings initiatives for our campus. Here is a brief snapshot of what we are doing:</p> <p>Printing/Copying</p> <ul> <li>After Christmas break, we will be changing to duplex printing as the default for our Pharos (public printing environment).</li> <li>We would be happy to help change the default on your departmental copier to duplex as well, just let us know.</li> <li>We are changing the energy savings settings on all Sharp copiers to go to sleep after 5 minutes of non-use. These units automatically wake up (very quickly) when a print job is sent or a button is pushed on the copier.</li> <li>We'll be glad to do some workshops on scan to email, scan to Fortis, etc. Also coming soon – scan as a fully searchable PDF (great for putting documents online that are completely ADA compliant!). Also – please note that there is no charge for scanning functions of the Sharp copiers.</li> </ul> <p>Power Management</p> <ul> <li>We are working on testing various power management tools to manage power in our computer labs and other public workstations. We plan to implement changes in these areas soon. In the spring semester, we will be asking for department volunteers to test power management on faculty and staff computers. We hope to roll out a campus solution for everyone sometime around spring break.</li> <li>In the classrooms, we have implemented powering off of all projectors at different intervals.</li> <ul> <li>Our classroom Extron control system locks out at 11pm until 6am in which projectors will shut off if left on at 11 and cannot be turned on during that time period.</li> <li>If there are no button pushes on the Extron control panel for 30 minutes between 7pm and 11 pm, projectors will power down.</li> <li>If A/V mute is left on for thirty minutes, the projector will shut off.</li> <li>There are some days where projectors are left on the entire day. We could use your help in powering off the projector after your class if there is no one coming in right behind you for another class. These projector bulbs are quite expensive, so please help. The startup time on most of the projectors we are installing are under a minute.</li> </ul> </ul> </div> </div> </div> Thu, 17 Nov 2011 20:49:51 +0000 meltonml 606 at http://support.appstate.edu Email Issues Resolved http://support.appstate.edu/news/email-issues-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The email issues we were experiencing this morning have been resolved. This problem was caused by our email disk storage filling up. Please remember that email storage is a shared resource and we ask that you maintain your email by deleting unnecessary messages and by saving large attachments locally on your machine. If you have any questions, please call Tech Support at 262-6266.</p> </div> </div> </div> Tue, 15 Nov 2011 15:22:28 +0000 meltonml 607 at http://support.appstate.edu Email Issues, Tuesday November 15 http://support.appstate.edu/news/email-issues-tuesday-november-15 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are experiencing email issues this morning. There are issues with sending, receiving and deleting messages. We are working to resolve this problem as quickly as possible.</p> </div> </div> </div> Tue, 15 Nov 2011 14:09:51 +0000 meltonml 608 at http://support.appstate.edu Tech Qual Survey Results http://support.appstate.edu/news/tech-qual-survey-results <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Last January, Information Technology subscribed to the TechQual survey instrument in an effort to begin measuring user satisfaction for services provided by IT. ITS was able to gain valuable information regarding things we were doing right, things that needed improvement, and what the expectation of our users are. While there are areas that still need improvement, we were able to determine that ASU measures up favorably when compared to other masters level universities in many areas of IT.</p> <p>Information Technology has focused on these results as a method of gauging our institutional effectiveness, as well as, using them to establish action plans for improvement. During the next few weeks many of you will be asked to respond to this survey again. We would certainly appreciate your feedback, as it is the most effective way for us to understand whether we are meeting your expectations.</p> <p>For those of you who wish to view the results of our last survey, they can be found on our support website.</p> </div> </div> </div> Mon, 14 Nov 2011 18:29:17 +0000 meltonml 609 at http://support.appstate.edu Scheduled Computer Maintenance, Saturday, November 19, 2011 http://support.appstate.edu/news/scheduled-computer-maintenance-saturday-november-19-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, November 19, 2011, Information Technology Services will be performing maintenance on several key systems. The work will begin in the morning hours and continue through much of the day Saturday. The following is a list of systems that will be affected and the severity of that impact.</p> <ul> <li>Banner Production - Brief outage in the morning (~15 mins)</li> <li>Banner Reporting - Out for most of the morning</li> <li>Appalnet - 2-3 hours in the morning</li> <li>Email - morning hours - messages will be queued for delivery - outage approximately 1 hour</li> <li>Authentication Services - less than one hour - morning hours (this will impact access to AsULearn and other authenticated systems)</li> <li>RCOE Services - Unavailable for much of the day</li> <li>Other Services - may be sporadically affected in the morning hours</li> </ul> <p>Please contact the help desk at 6266 if you have any problems or questions.<br />Thank you.</p> </div> </div> </div> Fri, 11 Nov 2011 19:03:25 +0000 meltonml 611 at http://support.appstate.edu Email Outage http://support.appstate.edu/news/email-outage <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are experiencing problems with one of our four mail servers, and we are working to resolve the issue.</p> </div> </div> </div> Tue, 01 Nov 2011 19:22:02 +0000 meltonml 612 at http://support.appstate.edu Update on Select Survey http://support.appstate.edu/news/update-select-survey <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Good morning. I wanted to give a quick update on where we are with the implementation of Select Survey for campus. The IT systems group have installed two instances of Select Survey for campus. One is a test server for faculty and staff to play around with, and learn the functionality of the software. The other is a production server. Both are close to being ready to use.</p> <p>The Learning Technology Services (LTS) consultants are in the process of learning the software and developing training materials. They hope to start workshops on this software in the coming weeks.</p> <p>More information will be forthcoming. We look forward to providing this new survey software for campus, and moving away from the older UCASS survey software.</p> <p>Thanks,<br />Tom<br />Director of Technology Support Services</p> </div> </div> </div> Mon, 31 Oct 2011 13:43:49 +0000 meltonml 613 at http://support.appstate.edu Sharp ASU Training Seminar 2011 http://support.appstate.edu/news/sharp-asu-training-seminar-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p><object class="video-filter video-asu_streaming vf-vod vf-webvideostrainingmp4" type="application/x-shockwave-flash" width="740" height="416" data="/profiles/appstate/libraries/mediaplayer/player.swf"> <param name="movie" value="/profiles/appstate/libraries/mediaplayer/player.swf" /> <param name="wmode" value="transparent" /> <param name="allowFullScreen" value="true" /> <param name="allowscriptaccess" value="always" /> <param name="flashvars" value="file=%2Fwebvideos%2Ftraining.mp4&streamer=rtmp%3A%2F%2Fstreams.appstate.edu%2Fvod%2F&type=rtmp&controlbar=over&width=740&height=416&autostart=false" /> </object></p> </div> </div> </div> Mon, 10 Oct 2011 18:51:08 +0000 meltonml 170 at http://support.appstate.edu Support Center and Copier Service (EDMS) Schedule for Fall Break http://support.appstate.edu/news/support-center-and-copier-service-edms-schedule-fall-break <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Both the support center and copier serivce will close:</p> <p>Wednesday, October 12th at 5 pm, and reopen Monday, October 17th at 8 am</p> <p>The support center will have a small crew available. You can also email <a href="mailto:resnet@appstate.edu">resnet@appstate.edu</a> or put in a support ticket at support.appstate.edu as well. These will be checked over the break.</p> <p>Tech</p> </div> </div> </div> Mon, 10 Oct 2011 16:27:57 +0000 meltonml 614 at http://support.appstate.edu Computer Maintenance, Fall Break, October 13-15 http://support.appstate.edu/news/computer-maintenance-fall-break-october-13-15 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will utilize the Fall break maintenance window to replace networking equipment chassis in our 10 distribution buildings. While this work is not viewed as high risk, it will be involved and take some time to complete. For this reason, we are scheduling the work over two days. Both ResNET distribution switches will be changed on the morning of Thursday 10/13, with the other eight switches being replaced on Saturday, 10/15. Each switch will take ~30-60 minutes to replace, and the buildings which are fed by the switch will be affected during that period.</p> <p>We apologize for the inconvenience, but this is a necessary improvement and must be done to insure maintenance continuity moving forward.</p> </div> </div> </div> Mon, 03 Oct 2011 18:09:53 +0000 meltonml 615 at http://support.appstate.edu Smart Classroom Workshops Offered Thursday and Friday, September 29th and 30th http://support.appstate.edu/news/smart-classroom-workshops-offered-thursday-and-friday-september-29th-and-30th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Course Description<br />This is a short session to introduce you to the SMART Classroom technologies and to address questions concerning the classroom podiums on the ASU campus.</p> <ul> <li>Learning Community: Any faculty or staff using the SMART Classrooms on Campus</li> <li>Workshop Type: Application Skills (Training)</li> <li>Learning Objectives:</li> <ul> <li>Upon completion of this course, you should be able to:</li> <li>Get help using the equipment before and during a class.</li> <li>Use the DVD/VCR/Bluray combo player.</li> <li>Connect a laptop in the classroom for projection and sound.</li> <li>Understand what the Sympodium monitor can be used for.</li> </ul> </ul> <p>To sign up for workshops, click here:&nbsp;http://workshops.appstate.edu/detail.aspx?key=643</p> <p>Future workshops on Smart Technologies can be added, just let us know if you are interested!</p> </div> </div> </div> Mon, 26 Sep 2011 20:48:19 +0000 meltonml 616 at http://support.appstate.edu Brief Appalnet Outage, Saturday Morning, September 24, 2011 http://support.appstate.edu/news/brief-appalnet-outage-saturday-morning-september-24-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>To resolve some portal tier issues, there will be a brief Appalnet outage (less than one hour) early Saturday morning. No other services will be affected.</p> </div> </div> </div> Fri, 23 Sep 2011 20:37:02 +0000 meltonml 617 at http://support.appstate.edu Changes to Student's Appalachian Google Apps Email Accounts http://support.appstate.edu/news/changes-students-appalachian-google-apps-email-accounts <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Several years ago Appalachian partnered with Google to provide your campus email experience. Appalachian has been informed that important changes are being made to your @email.appstate.edu Google Apps account. Your account will soon be converted and start working more like a full Google Account. Conversion is automatic, and will occur prior to September 30. Our plan will be to begin conversion sometime during the week of 9/19, and continue until all accounts have been migrated.</p> <p>This change will provide you access to many more Google products. You'll soon be able to access a similar range of Google services with your email.appstate.edu account, as is provided to Google's generally available public accounts. Per Google's documentation, there is no change to support or service level agreements which have been provided for your core Google Apps email account. However, other Google services made available with this offering are not covered by any Google Apps support or Google Apps service level agreement. Instead, if you have support questions for the Google services made available with this offering, please see <a href="http://google.com/support/bin/static.py?page=portal_more.cs">Google's online resources</a> for such support.</p> <p>Some Google services associated with your original account may exhibit minor behavior changes during your initial login. For more information, we encourage you to review the <a href="http://www.google.com/support/accounts/bin/answer.py?answer=181963">Transition Checklist</a>. The <a href="http://www.google.com/support/accounts/go/fullaccounts">Help Center</a> also has answers to many common questions.</p> <p>If you have other questions, please contact Technical Support Services at <a href="mailto:techsupport@appstate.edu">techsupport@appstate.edu</a>.</p> </div> </div> </div> Thu, 22 Sep 2011 19:37:17 +0000 meltonml 618 at http://support.appstate.edu Wireless Issues Have Been Corrected http://support.appstate.edu/news/wireless-issues-have-been-corrected <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The wireless issues we were experiencing last evening have been corrected.</p> </div> </div> </div> Thu, 22 Sep 2011 12:51:22 +0000 meltonml 619 at http://support.appstate.edu Wireless Issues http://support.appstate.edu/news/wireless-issues-0 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are having some issues with wireless issues, or anything that involves authenticating on wireless. Try using asu and asu as the username and password for tonight. The issue should be resolved in the morning.</p> </div> </div> </div> Thu, 22 Sep 2011 01:31:08 +0000 meltonml 620 at http://support.appstate.edu Banner Maintenance, Wednesday evening, September 14 http://support.appstate.edu/news/banner-maintenance-wednesday-evening-september-14 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Wednesday, September 14, 2011 at 5PM, Information Technology Services will perform maintenance on the Banner reporting server to replace a failed memory board. This maintenance is expected to take no more than two hours. WebFocus and Data Warehouse Reporting will be unavailable during this maintenance. The production Banner system will NOT be affected.</p> </div> </div> </div> Wed, 14 Sep 2011 12:22:30 +0000 meltonml 621 at http://support.appstate.edu Computer Maintenance, September 9 -10, 2011 http://support.appstate.edu/news/computer-maintenance-september-9-10-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>During the maintenance window scheduled for the weekend of 9/9 - 9/10, Information Technology Services will be performing upgrade maintenance to the Oracle database and associated servers. The work will create service disruptions for the following systems.</p> <ul> <li>Banner INB</li> <li>Banner Self Service</li> <li>Appalnet</li> <li>WebFocus</li> <li>Production Degreeworks</li> <li>SciQuest</li> </ul> <p>Email will not be affected directly by this work, however, users who use Appalnet for email will need to use the webmail applications or desktop clients to access it during this period.</p> <p>This work will begin at 5:00pm Friday 9/9, and we hope to begin restoring services by the afternoon of Saturday 9/10. Contact Tech Support at 262-6266 or email <a href="mailto:techsupport@appstate.edu">techsupport@appstate.edu</a> with any questions.</p> </div> </div> </div> Fri, 02 Sep 2011 20:50:33 +0000 meltonml 622 at http://support.appstate.edu Support Center Holiday Hours http://support.appstate.edu/news/support-center-holiday-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Support Center will close on Friday at 5 pm, and Reopen on Tuesday morning at 8 am. We will be checking tech excel requests from support.appstate.edu, and emails at <a href="mailto:resnet@appstate.edu">resnet@appstate.edu</a> if you need to get in touch with us.</p> </div> </div> </div> Thu, 01 Sep 2011 14:22:58 +0000 meltonml 623 at http://support.appstate.edu Wireless Issues http://support.appstate.edu/news/wireless-issues-1 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Wireless should start to become more stable. New Certificates were delivered and should take affect in the next 24 hours.</p> <p>Some clients will have to be reconfigured. Unchecking Validate certificate can help some connections issues.</p> <p>Eggers 2nd and 3rd floors (maybe other floors) have had some issues that are currently being worked on.</p> <p>Belk and East Dorms have some issues that are also being addressed.</p> <p>Please come by Tech Support or call us and we will come see you from 7 pm to 11 pm.</p> </div> </div> </div> Thu, 25 Aug 2011 16:44:17 +0000 meltonml 624 at http://support.appstate.edu Use of NetFlix in the Classroom http://support.appstate.edu/news/use-netflix-classroom <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We have been getting a lot of questions about the use of NetFlix in the classroom. Currently, Netflix does not allow for the public classroom display of their streaming videos.</p> <p>Please see <a href="http://www.netflix.com/TermsOfUse">Netflix Terms of Service</a> for more information.</p> <blockquote><p>"Unless otherwise specified, our DVD rental service and the content on the Netflix website, including content viewed through our instant watching functionality, are for your personal and non-commercial use only and we grant you a limited license to access the Netflix website for that purpose. You may not download (other than through page caching necessary for personal use, or as otherwise expressly permitted by these Terms of Use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Netflix website, including but not limited to information contained within a member or members' Queue, without our express written consent."</p> </blockquote> <p>However, instructors may use rented or purchased DVDs in the face-to-face classroom setting (i.e., with the professor present). The ASU library has a very good collection of DVDs which may likewise be used in the face-to-face classroom setting.</p> </div> </div> </div> Thu, 25 Aug 2011 15:49:02 +0000 meltonml 625 at http://support.appstate.edu Sale of Photography Supplies Discontinued through EDMS http://support.appstate.edu/news/sale-photography-supplies-discontinued-through-edms <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Since the reorganization and move of Educational Media Services to Technology Support Services, the staff have reevaluated some of the services being offered by the department. During these discussions, the staff came to a decision to discontinue the sale of photography supplies. These supplies include Black and White Film and Photo Paper. The ASU Bookstore still offers many of the same materials that EDMS carried. Please use this great campus resource for your photo supply needs.</p> </div> </div> </div> Wed, 24 Aug 2011 15:04:19 +0000 meltonml 626 at http://support.appstate.edu I>Clicker Student Response System http://support.appstate.edu/news/iclicker-student-response-system <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The i&gt;clicker student response system is the preferred classroom polling system at Appalachian. As such, it is available to our students through our book store rental system at no additional charge to them. To take advantage of this tool, interested faculty should first contact the book store (Pam Walker, 828-262-3070, <a href="mailto:walkerpd@appstate.edu">walkerpd@appstate.edu</a>) and request that the i&gt;clickers be added to their class' materials list. This does not affect the adoption of textbook(s) for the course. Once the request is made, the book store will order the needed number of i&gt;clicker remotes. The students may then pick up their i&gt;clickers from the book store in the same manner they do their other rental texts. After requesting the student's remote units, the faculty will need email Garry Powell (<a href="mailto:powellgs@appstate.edu">powellgs@appstate.edu</a>) in Classroom Support to request an instructor base station. For technical help with using the i&gt;clickers in classroom, please contact an LTS consultant (<a href="http://lts.appstate.edu/support" title="http://lts.appstate.edu/support">http://lts.appstate.edu/support</a>) via email or dial 266-HELP (4357).</p> <p>For more information on i&gt;clickers at Appalachian, go to <a href="http://lts.appstate.edu/iclicker-student-response-system" title="http://lts.appstate.edu/iclicker-student-response-system">http://lts.appstate.edu/iclicker-student-response-system</a>.</p> </div> </div> </div> Tue, 23 Aug 2011 19:36:17 +0000 meltonml 627 at http://support.appstate.edu Wireless issues in Belk http://support.appstate.edu/news/wireless-issues-belk <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Rooms on the edge of Belk Hall are having issues. The middle rooms seem to be ok. We know the back rooms not facing the stadium parking lot about 3 deep are having issues. We're working on correcting the issues.</p> <p>The wired ports are working ok.</p> </div> </div> </div> Sat, 20 Aug 2011 20:46:24 +0000 meltonml 628 at http://support.appstate.edu Tech Hours this weekend http://support.appstate.edu/news/tech-hours-weekend <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We will be open Friday until 5 pm, Saturday 8 am to 5 pm, and Sunday 12 pm to 9 pm.</p> </div> </div> </div> Fri, 19 Aug 2011 21:08:39 +0000 meltonml 629 at http://support.appstate.edu Apple Wireless Help http://support.appstate.edu/news/apple-wireless-help <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>If you turn off IPv6 off it seems to help the wireless on the apple devices. System preferences, network, advance tab, tcpip... Then ipv6 set to off. As of 5 pm, 4400 devices registered.</p> </div> </div> </div> Fri, 19 Aug 2011 21:06:18 +0000 meltonml 630 at http://support.appstate.edu ASU Wireless Connection Issues Corrected http://support.appstate.edu/news/asu-wireless-connection-issues-corrected <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The ASU Wireless Connection is now available in Mountaineer Apartments, Eggers and Cone.</p> </div> </div> </div> Fri, 19 Aug 2011 14:45:56 +0000 meltonml 631 at http://support.appstate.edu Wireless Issues http://support.appstate.edu/news/wireless-issues-2 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The ASU Wireless Connection is currently unavailable in the following Residence Halls: Mountaineer Apartments, Eggers and Cone. We are currently working to resolve this problem.</p> </div> </div> </div> Fri, 19 Aug 2011 14:02:48 +0000 meltonml 632 at http://support.appstate.edu ASU Tech Notes to Students http://support.appstate.edu/news/asu-tech-notes-students <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <h3>Getting Online with Wireless</h3> <p>Connect to the ASU secure wireless, if it asks for username and password, enter your ASU username (without @appstate.edu) and password (Except East and Belk are still only using asu / asu as the login); you will have better performance online if you use your own account credentials. Try changing your password online and see if that'll work. Open up a web browser and type in netreg.appstate.edu, and follow the instructions to register your wireless connection.</p> <p>Please use wireless for web browsing, academic work, etc. only. It is a shared resource with everybody around you.</p> <p>Check support.appstate.edu from a wired connection or friends computer for instructions on wireless. Tech Support employees, Nerd Network members, and other volunteers will be walking around campus assisting with wireless setups as well.</p> <h3>Other Information</h3> <p>Wireless printers will not work on campus; you will need to have a USB cable to plug directly into the computer.</p> <p>We have been testing student logins to public workstations all summer. You may have to change your password one time before you can login to a public workstation. You may do so through our&nbsp;support.appstate.edu website and click on change password.</p> <p>Please contact our helpdesk at 6266 if you have any questions.</p> <p>Thanks, and have a great year!<br />Tech Support</p> </div> </div> </div> Fri, 19 Aug 2011 13:09:21 +0000 meltonml 633 at http://support.appstate.edu IT Restructuring - Desktop Support and Computer Labs http://support.appstate.edu/news/it-restructuring-desktop-support-and-computer-labs <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Dear Campus Community,</p> <p>I wanted to further elaborate on the IT restructuring plan for desktop support and computer lab support for the campus. We basically placed the fourteen IT support personnel who were doing desktop support for a college, school, or department and created one new group under Technology Support Services (TSS). With over 11,000 networked devices we are supporting just on the faculty/staff side of campus computing, we needed to figure out the most efficient way to utilize our valuable personnel resources.</p> <p>Mr. Tom McDonnell is the IT Manager for this group of consultants. Generally speaking, each consultant has been assigned as an IT lead point of contact for a building or zone of buildings. Each area also has assigned backups, so that if the IT lead needs to be out for any reason, the work orders can still be addressed in a timely and professional manner. Many of you will still work with the same, familiar IT support person, and some of you may be working with a new person. Our bottom-line goal is to continue to provide you with the quality IT support you expect. A list of the consultants and the support areas are on our website: <a href="http://support.appstate.edu/services/it-consultants" title="http://support.appstate.edu/services/it-consultants">http://support.appstate.edu/services/it-consultants</a></p> <p>If you need computer support, please enter an incident request at: <a href="http://support.appstate.edu/help" title="http://support.appstate.edu/help">http://support.appstate.edu/help</a> or call our helpdesk at 6266.</p> <p>Mr. Anthony Santucci and Mr. Mike Waters now comprise the team supporting the campus computer labs and pharos printing support. For lab or pharos printing issues, please enter a support request through the same link above.</p> <p>If you have any questions or concerns, please call me at 6272 or email me at <a href="mailto:vangildertm@appstate.edu">vangildertm@appstate.edu</a>. You may also contact Tom McDonnell at 6842 - <a href="mailto:mcdonnelltp@appstate.edu">mcdonnelltp@appstate.edu</a>, Anthony Santucci at 4096 - <a href="mailto:santucciaj@appstate.edu">santucciaj@appstate.edu</a>, or Mike Waters at 7800 - <a href="mailto:watersmc@appstate.edu">watersmc@appstate.edu</a>.</p> <p>Thank you and I hope you have a great semester.</p> <p>Tom Van Gilder</p> </div> </div> </div> Fri, 19 Aug 2011 12:58:32 +0000 meltonml 634 at http://support.appstate.edu Computer Maintenance Scheduled for Saturday, August 13, 2011 http://support.appstate.edu/news/computer-maintenance-scheduled-saturday-august-13-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will perform computer maintenance this Saturday, August 13, 2011. All services except Email and Banner may see brief outages between 8:00 am and 10:00 am.</p> </div> </div> </div> Fri, 12 Aug 2011 14:19:07 +0000 meltonml 635 at http://support.appstate.edu New Apple Operating System 10.7 http://support.appstate.edu/news/new-apple-operating-system-107 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Later this month Apple will be releasing its latest operating system, Mac OS X 10.7, also known as Lion. For the first time ever, Apple will be providing this OS as a download only option through their App Store. There will be no install disks available. Appalachian State has a standing Apple Education License Program with Apple and we will be getting a master copy of 10.7 for all university owned Macs. Technology Support Services has been testing developer previews of OS X 10.7 and will continue to test the public release once it is available. Once testing is done and we are confident 10.7 will work with our existing infrastructure, TSS will begin to upgrade and release 10.7 to the campus. Technology Support Services requests that despite the low cost to obtain the OS from the App Store yourself, please DO NOT purchase, download and install a copy of OS X 10.7 on any university owned computer.</p> <p>If you have any questions, please direct them to Tech Support at 262-6266.</p> </div> </div> </div> Tue, 05 Jul 2011 18:38:44 +0000 meltonml 636 at http://support.appstate.edu Computer Maintenance Scheduled for Weekend of July 2-3, 2011 http://support.appstate.edu/news/computer-maintenance-scheduled-weekend-july-2-3-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Over the past several months, ITS has been working on a new design and implementation for the Raley Data Center Infrastructure. This design will provide for better efficiency, redundancy of service, monitoring, and management of our Data Center Infrastructure.</p> <p>During the May 14, 2011 maintenance window, ITS implemented the first part of the move of equipment into this new infrastructure.</p> <p>ITS will be using the maintenance window on Saturday, July 2 and Sunday, July 3, 2011 to perform the second part of the move of equipment in the Raley DC into this new infrastructure. While all systems managed by ITS will see an outage, not all systems will be out for the whole period of time as services will be brought back online once their move is completed.</p> </div> </div> </div> Fri, 24 Jun 2011 15:47:38 +0000 meltonml 637 at http://support.appstate.edu Computer Maintenance Scheduled for Saturday, June 11, 2011 http://support.appstate.edu/news/computer-maintenance-scheduled-saturday-june-11-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>During the Saturday, June 11 maintenance window, Information Technology Services will be performing maintenance to a couple of systems that will result in an service outage.</p> <p>The systems effected are iPrint, iFolder, part of AppVDI, and uStor. The outage for AppVDI will only result in a reduction in service. The maintenance will start at 7am and should last approximately 4 hours.</p> </div> </div> </div> Thu, 02 Jun 2011 19:42:37 +0000 meltonml 638 at http://support.appstate.edu Testing Student Logins in our Computer Labs http://support.appstate.edu/news/testing-student-logins-our-computer-labs <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are in the process of testing student logins within our Windows 7 computer labs. We are testing this in several areas throughout campus including: Raley Hall, Student Union, Walker Hall, and some sections within the Library. Our intent is to go to student logins for computers campus wide by the fall semester. Any student who uses these machines should login with their Appalnet username and password.</p> <p>If you have any problems, comments, or suggestions, please call our Help Desk at 6266, or email us at <a href="mailto:techsupport@appstate.edu">techsupport@appstate.edu</a>.</p> </div> </div> </div> Fri, 20 May 2011 13:44:58 +0000 meltonml 639 at http://support.appstate.edu Novell Service Outage http://support.appstate.edu/news/novell-service-outage <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are currently experiencing Novell service outages that could result in login errors and slowness or inability to access the network shares/drives (M:). We apologize for the delay of service and will post more information as it becomes available.</p> </div> </div> </div> Thu, 19 May 2011 14:35:07 +0000 meltonml 640 at http://support.appstate.edu Reminder - Scheduled Computer Maintenance this Weekend, May 14 & 15, 2011 http://support.appstate.edu/news/reminder-scheduled-computer-maintenance-weekend-may-14-15-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Over the past several months, Information Technology Services has been working on a new design and implementation for the Raley Data Center Infrastructure. This design will provide for better efficiency, redundancy of service, monitoring, and management of our Data Center Infrastructure.</p> <p>ITS will be using the maintenance window of Saturday, May 14 and Sunday, May 15, 2011 to perform a major move of equipment in the Raley Data Center into this new infrastructure.</p> <p>Currently, due to the type of equipment being moved, it is expected that there will be multiple and prolonged outages to ALL services provided by ITS. All services are expected to be restored Sunday night (May 15).</p> </div> </div> </div> Thu, 12 May 2011 18:35:59 +0000 meltonml 641 at http://support.appstate.edu Short AsULearn Downtime, Tuesday, May 10, 7:00AM http://support.appstate.edu/news/short-asulearn-downtime-tuesday-may-10-700am <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will be unavailable for roughly an hour on Tuesday, May 10, from 7:00 AM until 8:00 AM to update operating system software on the machine(s). With classes over and grades submitted, we don't anticipate any inconvenience to users, but if you do have concerns, please email <a href="mailto:breiner@appstate.edu">breiner@appstate.edu</a>.</p> </div> </div> </div> Thu, 05 May 2011 13:17:07 +0000 meltonml 642 at http://support.appstate.edu Scheduled Computer Maintenance, Weekend of May 14 and 15, 2011 http://support.appstate.edu/news/scheduled-computer-maintenance-weekend-may-14-and-15-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Over the past several months, Information Technology Services has been working on a new design and implementation for the Raley Data Center Infrastructure. This design will provide for better efficiency, redundancy of service, monitoring, and management of our Data Center Infrastructure.</p> <p>ITS will be using the maintenance window of Saturday, May 14 and Sunday, May 15, 2011 to perform a major move of equipment in the Raley Data Center into this new infrastructure.</p> <p>Currently, due to the type of equipment being moved, it is expected that there will be multiple and prolonged outages to ALL services provided by ITS. As we get closer to this day, we may be able to provide more specific details regarding specific service outages and/or timelines.</p> <p>ALL services are expected to be restored Sunday night (May 15).</p> </div> </div> </div> Fri, 29 Apr 2011 15:03:43 +0000 meltonml 643 at http://support.appstate.edu Easter Holiday Hours http://support.appstate.edu/news/easter-holiday-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Closing Thursday at 5 pm. We will reopen Monday morning at 8 am.</p> </div> </div> </div> Thu, 21 Apr 2011 12:33:58 +0000 meltonml 644 at http://support.appstate.edu Appalnet Email Issue http://support.appstate.edu/news/appalnet-email-issue <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are currently experiencing a problem with the e-mail link in Appalnet for student accounts. After clicking the e-mail icon, users are presented with a message saying "credentials have expired."</p> <p>If you are experiencing this problem, you can access your email by going to <a href="http://webmail.appstate.edu" title="http://webmail.appstate.edu">http://webmail.appstate.edu</a></p> <p>If you experience any other issues please submit a support request at <a href="http://support.appstate.edu/help" title="http://support.appstate.edu/help">http://support.appstate.edu/help</a></p> <p>Thank you for your patience while we work on resolving this problem.</p> </div> </div> </div> Mon, 18 Apr 2011 06:17:36 +0000 meltonml 645 at http://support.appstate.edu Epsilon email marketing company and increase in phishing attempts and spam http://support.appstate.edu/news/epsilon-email-marketing-company-and-increase-phishing-attempts-and-spam <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p><a href="http://www.epsilon.com/About-Us/p36-l1">Epsilon</a>, an email marketing company, gave notice of a breach in a terse <a href="http://www.epsilon.com/News%20&amp;%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3">press release</a> on April 1, 2011.</p> <p>This breach has generated a lot of chatter in the form of notifications from companies that have been affected and from a plethora of computer security sites and general news media.</p> <p>People with data in the Epsilon breach are at a higher risk of receiving phishing messages. These phishing messages will be crafted specifically for them based on the information in the breach. The use of the additional information will make the message seem more believable.</p> <p>Phishing messages crafted for a group of people that share something in common is sometimes called spear phishing. Everyone should understand that they are always at risk of receiving phishing messages, both personally and professionally.</p> <p>For more information related to personal computing safety we suggest visiting OnGuard Online web site: <a href="http://www.onguardonline.gov/default.aspx" title="http://www.onguardonline.gov/default.aspx">http://www.onguardonline.gov/default.aspx</a> maintained by the Federal Trade Commission.</p> <p>With respect to the Epsilon issue see their page on <a href="http://www.onguardonline.gov/topics/phishing.aspx" title="http://www.onguardonline.gov/topics/phishing.aspx">http://www.onguardonline.gov/topics/phishing.aspx</a>.</p> <p>If you have further questions related to this issue or others then feel free to contact our help desk at 6266.</p> </div> </div> </div> Mon, 11 Apr 2011 19:57:20 +0000 meltonml 646 at http://support.appstate.edu Appalnet Restart, Sunday, April 3, 2011 http://support.appstate.edu/news/appalnet-restart-sunday-april-3-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be restarting Appalnet on Sunday morning, April 3, 2011 to correct an issue with class links for upcoming terms. Appalnet will unavailable during this restart. The service interruption is expected to be less than one hour. No other services will be affected.</p> </div> </div> </div> Fri, 01 Apr 2011 18:34:07 +0000 meltonml 647 at http://support.appstate.edu Password Manager Syncronization Issues Resolved http://support.appstate.edu/news/password-manager-syncronization-issues-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The problems with recent password changes and ASULearn have been resolved.</p> </div> </div> </div> Tue, 22 Mar 2011 16:25:23 +0000 meltonml 648 at http://support.appstate.edu Password Manager Syncronization Issues with ASULearn http://support.appstate.edu/news/password-manager-syncronization-issues-asulearn <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are currently problems with recent password changes and logging into ASULearn. The synchronization process is experiencing problems and is currently being worked on by the IT programmers. Call Technical Support Services at 262-6266 if you have any questions.</p> </div> </div> </div> Tue, 22 Mar 2011 15:10:23 +0000 meltonml 649 at http://support.appstate.edu Spring Break Hours http://support.appstate.edu/news/spring-break-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Support Center will be open 8 am to 5 pm Monday through Friday of spring break.</p> </div> </div> </div> Fri, 04 Mar 2011 14:57:48 +0000 meltonml 650 at http://support.appstate.edu Scheduled Computer Maintenance, March 5 and March 12, 2011 http://support.appstate.edu/news/scheduled-computer-maintenance-march-5-and-march-12-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has added an additional scheduled maintenance time for Saturday, March 5, 2011. This maintenance will begin at 8am and last through most of the day. It is not planned that any computer services will be disrupted and every attempt will be made to reduce any disruptions that occur. The maintenance is for the battery backup devices in the Data Centers in Raley Hall and Anne Belk Hall.</p> <p>In addition, during the scheduled, Saturday, March 12, 2011 maintenance window Information Technology Services will be performing maintenance to several systems. Starting at 6am, the Physical Plant will be performing maintenance on the electrical systems in the Anne Belk Hall Data Center. It is expected for this work to take 1 - 2 hours to complete. Upon completion of the electrical work the following services will be down for maintenance: Banner production and reporting will be down for approximately 2 hours for database maintenance, Luminis, email and authentication services will be down for approximately 2 hours for systems maintenance.</p> <p>Work will also be performed on the underlying storage services for AppVDI, iPrint printing services, and iFolder. This storage work will result in outages for these services. Additional storage maintenance will be formed, but it is not planned that any additional computer services will be disrupted by this work and every attempt will be made to reduce any disruptions that occur. Other services may experience brief outages during this maintenance window as well.</p> </div> </div> </div> Fri, 25 Feb 2011 20:07:22 +0000 meltonml 651 at http://support.appstate.edu ASU Network Outage http://support.appstate.edu/news/asu-network-outage <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>At approximately 3:30pm the Appalachian State University Network started experiencing intermittent network outages resulting in the loss of internet access, email, print access, and Novell shares. Information Technology Services is working diligently to resolve this issue and will post more information as it becomes available.</p> </div> </div> </div> Thu, 24 Feb 2011 22:54:11 +0000 meltonml 652 at http://support.appstate.edu Correction for Link from WASU http://support.appstate.edu/news/correction-link-wasu <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Hello All</p> <p>I'm the Station Manager at WASU and the earlier email about helping bring MTV to ASU had the wrong web address. We appreciate people trying to vote for us and thank you again for bringing this to our attention. The correct link can be found at our website, <a href="http://wasurocks.com" title="http://wasurocks.com">http://wasurocks.com</a> Please log on to our site and you'll see the box with the link, it will lead you straight to the voting site for the MTV Woodie Award.</p> <p>We appreciate everyone's help in this effort to bring MTV to Appalachian State!</p> <p>Brittney Tensi<br />90.5 WASU<br />Station Manager<br />C-(828) 773-8199<br />W-(828) 264-3170</p> </div> </div> </div> Thu, 10 Feb 2011 18:59:44 +0000 meltonml 653 at http://support.appstate.edu Tech Qual Survey http://support.appstate.edu/news/tech-qual-survey <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Good afternoon. I wanted to take a minute and thank everyone who has completed the Tech Qual survey that we are doing on campus. Your feedback is truly important to IT services. You are helping us setting the direction for IT services improvements.</p> <p>I sent an email reminder via the Tech Qual project this afternoon. If you have already completed the survey, thank you! Please disregard the extra message. (I don't see a way to not send reminders to everyone – I'll work on that!) If you haven't completed the survey, please do so. We want your feedback!</p> <p>Thanks,</p> <p>Tom Van Gilder<br />Director of Technology Support Services</p> </div> </div> </div> Tue, 08 Feb 2011 20:37:06 +0000 meltonml 654 at http://support.appstate.edu Closing at 5 today http://support.appstate.edu/news/closing-5-today <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Tech Support will be closing at 5 pm today and will reopen Tomorrow (Thursday) morning at 8 am.</p> </div> </div> </div> Wed, 26 Jan 2011 22:34:14 +0000 meltonml 655 at http://support.appstate.edu AsULearn to be Unavailable during Maintenance from 5:30-7:00 AM on Friday, January 28, 2011 http://support.appstate.edu/news/asulearn-be-unavailable-during-maintenance-530-700-am-friday-january-28-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will be undergoing some short maintenance procedures on Friday, coinciding with the previously published scheduled maintenance interval on Friday, 1/28/2011. AsULearn will be taken offline at 5:30 AM and all maintenance should be completed by 7:00 AM. You should be sure to complete any activities in AsULearn before the 5:30 AM start of the maintenance that morning.</p> </div> </div> </div> Mon, 24 Jan 2011 22:15:12 +0000 meltonml 656 at http://support.appstate.edu Spring 2011 IT Newsletter http://support.appstate.edu/news/spring-2011-it-newsletter <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Thank you for your interest in Technology News at Appalachian.</p> <p><a href="/sites/support.appstate.edu/files/itnewsletterfinal.pdf">Click here to view the Spring 2011 Newsletter</a> (PDF)</p> </div> </div> </div> Thu, 20 Jan 2011 21:45:14 +0000 meltonml 657 at http://support.appstate.edu Appalnet Reboot Complete http://support.appstate.edu/news/appalnet-reboot-complete <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The reboot of Appalnet is now complete and the Class Links tab is now working. Call Tech Support at 262-6266 if you are still experiencing problems.</p> </div> </div> </div> Wed, 19 Jan 2011 19:11:41 +0000 meltonml 658 at http://support.appstate.edu Appalnet Reboot at Noon Today http://support.appstate.edu/news/appalnet-reboot-noon-today <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Appalnet will be rebooted today at noon to correct a problem with Class Links which is giving a "System Error" message. Appalnet will be down for a short amount of time and should be back to normal within the hour.</p> </div> </div> </div> Wed, 19 Jan 2011 17:47:38 +0000 meltonml 660 at http://support.appstate.edu Scheduled Computer Maintenance, Sunday, January 16, 2011 http://support.appstate.edu/news/scheduled-computer-maintenance-sunday-january-16-2011 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled computer maintenance on Sunday, January 16, 2011. Banner systems will be unavailable starting Sunday morning at 5am to install mandatory vendor upgrades. This includes Internet Native Banner and Banner Self Service. Expected completion is by 9pm Sunday evening.</p> </div> </div> </div> Fri, 14 Jan 2011 20:38:03 +0000 meltonml 661 at http://support.appstate.edu Network Maintenance Completed http://support.appstate.edu/news/network-maintenance-completed <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As of 10:00 p.m., Network Support Services has finished all maintenance of the campus network. If you experience any network issues, please submit a tech excel ticket at <a href="http://support.appstate.edu/help" title="http://support.appstate.edu/help">http://support.appstate.edu/help</a>.</p> </div> </div> </div> Fri, 24 Dec 2010 04:31:30 +0000 meltonml 662 at http://support.appstate.edu Limited Staff During the Week of December 27th http://support.appstate.edu/news/limited-staff-during-week-december-27th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Technology Support Services will be operating with a limited number of staff members during the week of December 27th.</p> <p>The Computer Support Center at 1022 Anne Belk Hall will be closed for the entire week.</p> <p>If you have any IT issues during this week, please enter a support request at:&nbsp;http://support.appstate.edu/help – and the IT staff will get to you as soon as possible.</p> <p>Thanks for your patience, and Happy Holidays.</p> <p>Tom Van Gilder<br />Director, Technology Support Services</p> </div> </div> </div> Wed, 22 Dec 2010 14:19:34 +0000 meltonml 663 at http://support.appstate.edu Computer Maintenance, Thursday December 23rd and Friday December 31st http://support.appstate.edu/news/computer-maintenance-thursday-december-23rd-and-friday-december-31st <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will perform computer maintenance on Thursday, December 23rd and Friday December 31st.</p> <p>The maintenance on December 23rd will begin at 8am and will last all day. The primary work involves upgrades and maintenance to the campus network, so most systems will have sporadic outages throughout the entire day. Novell will also not be available.</p> <p>The maintenance on December 31st will also begin at 8am and will last most of the day. Email will be affected during this time but all email will be queued and delivered when the maintenance is finished. The other systems affected are department specific and include CentralESX VM services, MediCAT VM sevices, and APPVDI Virtual Desktop services.</p> </div> </div> </div> Fri, 17 Dec 2010 19:07:45 +0000 meltonml 664 at http://support.appstate.edu Tech closed until 11 am http://support.appstate.edu/news/tech-closed-until-11-am <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Tech Closed until 11 am</p> </div> </div> </div> Thu, 16 Dec 2010 13:05:44 +0000 meltonml 665 at http://support.appstate.edu Cone Hall Internet Restored http://support.appstate.edu/news/cone-hall-internet-restored <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As of 7PM tonight internet was restored to Cone Hall.</p> </div> </div> </div> Tue, 14 Dec 2010 02:07:47 +0000 meltonml 666 at http://support.appstate.edu Cone Hall Internet Down http://support.appstate.edu/news/cone-hall-internet-down <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Cone Hall has had the fiber cut to the building. This outage could extend several days.</p> </div> </div> </div> Mon, 13 Dec 2010 16:49:55 +0000 meltonml 667 at http://support.appstate.edu AsULearn Slowness/Outage http://support.appstate.edu/news/asulearn-slownessoutage <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>At approximately 3:00 today, AsULearn experienced a massive spike in usage which resulted in "pegging out" the available database connections on the system. We have adjusted the numbers of possible connections in order to accommodate more users and we think that the issue should now be resolved.</p> <p>We had earlier doubled the number of connections in anticipation of increased usage, but rapidly exceed those available resources.</p> </div> </div> </div> Fri, 10 Dec 2010 21:48:18 +0000 meltonml 668 at http://support.appstate.edu Planned Wireless Maintenance http://support.appstate.edu/news/planned-wireless-maintenance <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The wireless network system will be rebooted due to a system upgrade this evening, December 1, at 11:00 PM. This means there will be an outage of wireless network service for approximately 5 minutes.</p> <p>This upgrade is due to twp separate security vulnerabilities that affect the wireless access points and user authentication in our system. The vendor for our system released a patch this morning. We're scheduling the upgrade and reboot for this evening to minimize impact on wireless users.</p> </div> </div> </div> Wed, 01 Dec 2010 20:20:40 +0000 meltonml 669 at http://support.appstate.edu Recent Spam Messages http://support.appstate.edu/news/recent-spam-messages <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Recently, there have been several email messages received on campus that claim that accounts are out of space or email accounts have been compromised. These messages are spam and should be deleted. If you are ever unsure about the validity of one of these messages, please call 262-6266. Never click on links you are unsure about or reply to messages that ask for personal information or passwords.</p> </div> </div> </div> Tue, 23 Nov 2010 16:20:47 +0000 meltonml 670 at http://support.appstate.edu Computer Maintenance Update for Saturday, November 20, 2010 http://support.appstate.edu/news/computer-maintenance-update-saturday-november-20-2010 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will perform computer maintenance this Saturday, November 20, 2010 beginning at 6am. After further review by our storage vendor, it has become evident that it will be necessary to shutdown the attached systems in order to perform the needed maintenance. Each system will begin to be shutdown at 6am on Saturday morning and will be restarted as the work is completed. All services should be restored by noon. The following key systems will be affected: Banner production and all associated systems, Banner development, Appalnet and Email. AsULearn will also be affected, though to a lesser extent, at around 7:00 AM, but service should be restored before 8:00AM. If you have any questions please contact Tech Support at 262-6266.</p> </div> </div> </div> Thu, 18 Nov 2010 14:25:50 +0000 meltonml 671 at http://support.appstate.edu Support Center Holiday Hours http://support.appstate.edu/news/support-center-holiday-hours-0 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Thanksgiving Hours<br />Closed: Tuesday, November 23rd at 9 pm<br />Reopen: Monday, November 29th at 8 am</p> <p>Exam Hours<br />Reading Day, December 7th through Wednsday, December 22nd<br />(Monday through Friday 8 am to 5 pm)</p> <p>Christmas Schedule<br />Closed: Wednesday December 22nd at 5 pm<br />Reopen Monday, January 3rd 8am<br />(8 am to 5 pm Monday through Friday)</p> <p>Official schedule starts January 10th, 8 am.</p> </div> </div> </div> Wed, 17 Nov 2010 17:44:14 +0000 meltonml 672 at http://support.appstate.edu Computer Maintenance Scheduled for Saturday, November 20, 2010 http://support.appstate.edu/news/computer-maintenance-scheduled-saturday-november-20-2010 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will perform computer maintenance this Saturday, November 20, 2010 beginning at 7am. This maintenance will include performing corrective action on the Belk ERP Storage System. This corrective action has been identified by the vendor as a necessary action. This action will not result in downtime to Banner or associated systems.</p> <p>Additional maintenance will take place on the ASULearn system. There will be a brief (less than 15 minutes) interruption of service while this maintenance is performed.</p> <p>If you have any questions or concerns contact Tech Support at 262-6266.</p> </div> </div> </div> Mon, 15 Nov 2010 21:36:10 +0000 meltonml 673 at http://support.appstate.edu Brief Banner Interruption this Evening at 5:15pm http://support.appstate.edu/news/brief-banner-interruption-evening-515pm <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There will be a brief interruption to Banner Internet Native Banner service today at 5:15pm for approximately 30 minutes to reboot Web Servers. This is necessary in order to make adjustments that will hopefully improve response time for Banner Self Service during the high loads of Registration activity. Please sign off your Banner Internet Native Banner session by 5:15pm today.</p> </div> </div> </div> Wed, 10 Nov 2010 22:57:04 +0000 meltonml 674 at http://support.appstate.edu Registration Status - Self Service is Very Slow http://support.appstate.edu/news/registration-status-self-service-very-slow <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Self Service under Appalnet and the Direct Link to Web Self-Service is currently working but is very slow because of high user volume. Our programmers are working to balance this load to make the registration process easier.</p> </div> </div> </div> Tue, 09 Nov 2010 20:30:51 +0000 meltonml 675 at http://support.appstate.edu Banner Update - Most critical services have been restored http://support.appstate.edu/news/banner-update-most-critical-services-have-been-restored <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Campus Community,</p> <p>It has been a very difficult three days, but at this point the ASU BANNER database has been restored to a point where we can begin carrying on normal business operations. This could not have been done without some very long hours, from some very dedicated members of the campus community, as well as, from the ITS staff. To all those who helped get us through this event, I am truly thankful. To all those whose normal routines were impacted by this event, I am truly sorry. ITS will spend the next couple of weeks thoroughly evaluating this event, and develop a plan of action that will better prepare us to recognize, react, and recover from these events in the future.</p> <p>At this point in time, the most critical services of BANNER have been restored. Business units should be able to get to applications via Internet Native Banner, or through Web Self Service. Students will have access to most functionality through Self Service, though some features may remain disabled while we reconcile data on Monday.</p> <p>If you experience problems with your normal business operations, please don't hesitate to contact us at 262-6266, or you may submit a Support Request from our web page at <a href="http://support.appstate.edu" title="http://support.appstate.edu">http://support.appstate.edu</a></p> <p>Sincerely,</p> <p>David Hayler<br />Interim Chief Information Officer<br />Director - IT Infrastructure &amp; Systems</p> </div> </div> </div> Sat, 06 Nov 2010 12:29:33 +0000 meltonml 676 at http://support.appstate.edu Banner Update http://support.appstate.edu/news/banner-update <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>First, let me thank everyone for their patience and efforts, as we continue to recover from this unfortunate event. Many people have worked very long hours to insure the integrity of Appalachian's business mission. Beginning sometime this morning, ITS and BANNER functional leads will convene to discuss the progress made during the past 24 hours. I am hopeful, but ever cautious, that based on what we hear from this meeting, we will be able to begin turning on BANNER access for larger populations.</p> <p>Until we can ascertain the current status of the data, BANNER Self Service for Faculty, Staff, and Student will remain disabled. We will inform the campus community, as soon as we have a better feel for where we stand this morning.</p> <p>David Hayler<br />Interim Chief Information Officer<br />Director - IT Infrastructure &amp; Systems</p> </div> </div> </div> Fri, 05 Nov 2010 12:40:16 +0000 meltonml 677 at http://support.appstate.edu Banner Update http://support.appstate.edu/news/banner-update-0 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>ITS personnel has worked through the night to restore the production database to a clean operating point, and we have made good progress. The database is up and stable, and we are confident we can move forward with data restoration from Monday and Tuesday. At this time, each of the ITS BANNER Programming managers is working to develop individual plans to restore departmental transactions created during the outage period. Currently, ITS has disabled BANNER access to most campus users, as we work with unit leads to restore data from Monday and Tuesday. We will continue to post updates throughout the day, and we will make efforts to insure Tech Support (262-6266) and our support website has the most up to date information, as we move through event.</p> <p>Thank you<br />David Hayler<br />Interim Chief Information Officer<br />Director - IT Infrastructure &amp; Systems</p> </div> </div> </div> Thu, 04 Nov 2010 12:19:58 +0000 meltonml 678 at http://support.appstate.edu Status of Emergency Maintenance for Banner http://support.appstate.edu/news/status-emergency-maintenance-banner <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>This morning, shortly after 11:00am, ITS performed an emergency shutdown of the BANNER ERP system. A corruption of the Oracle database necessitated this action, and ITS staff began looking at options to recover from this event. At this point, ITS has determined that the problem is much more complex than was originally thought, and for this reason, BANNER will remain down for the remainder of Wednesday. We are optimistic that we will be able to restore service by opening of business Thursday.</p> <p>We apologize for the inconvenience, and we will provide additional details as they become available.</p> <p>Thank you,</p> <p>David Hayler<br />Interim Chief Information Officer<br />Director - IT Infrastructure &amp; Systems</p> </div> </div> </div> Wed, 03 Nov 2010 19:12:38 +0000 meltonml 679 at http://support.appstate.edu Emergency Banner Shutdown, 10:30 am Wednesday, November 3 http://support.appstate.edu/news/emergency-banner-shutdown-1030-am-wednesday-november-3 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Due to a continued issue associated with a corruption of the BANNER database, ITS has determined it is in the best interest of our business process to shutdown BANNER as quickly as possible. ITS is planning a forced shutdown of BANNER at 10:30 this morning, and it will remain down until all database services are stabilized.</p> <p>We apologize for the inconvenience of this outage, and we will make every effort to restore service as quickly as possible. If you have additional questions or want additional updates please visit our support site at <a href="http://support.appstate.edu" title="http://support.appstate.edu">http://support.appstate.edu</a>, or contact the helpdesk at 262-6266.</p> <p>Thank you,</p> <p>David Hayler<br />Interim Chief Information Officer<br />Director - IT Infrastructure &amp; Systems</p> </div> </div> </div> Wed, 03 Nov 2010 14:26:41 +0000 meltonml 680 at http://support.appstate.edu Emergency Computer Maintenance, 5:30 pm, Tuesday, November 2 http://support.appstate.edu/news/emergency-computer-maintenance-530-pm-tuesday-november-2 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Due to an ongoing issue with various computer resources associated with BANNER and attached systems, ITS needs to identify an emergency maintenance window to rebuild and stabilize various resources. Tonight, 11/2/2010, @5:30pm, ITS will take several systems offline to correct these issues. Because a key component of the maintenance involves ITS authentication services, most resources including BANNER, EMAIL, ASULearn and AppalNET will be affected.</p> <p>We apologize for the short notice of this announcement, but due to the current instability of the systems, we feel it is best to expedite this maintenance. If you have any questions or immediate concerns, please direct them to Tech Support at 262-6266.</p> </div> </div> </div> Tue, 02 Nov 2010 20:31:48 +0000 meltonml 681 at http://support.appstate.edu Problems with Appalnet, Email and ASULearn Authentication Resolved http://support.appstate.edu/news/problems-appalnet-email-and-asulearn-authentication-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The issues experienced earlier this morning with authentication with Appalnet, Email and ASULearn have been resolved. If you continue to have problems, please call Tech Support at 262-6266.</p> </div> </div> </div> Tue, 02 Nov 2010 14:58:18 +0000 meltonml 682 at http://support.appstate.edu Problems with Authentication for Appalnet, Email and ASULearn http://support.appstate.edu/news/problems-authentication-appalnet-email-and-asulearn <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are currently problems with Email, ASULearn and Appalnet authentication. Our systems group is working on the problem.</p> </div> </div> </div> Tue, 02 Nov 2010 13:30:52 +0000 meltonml 683 at http://support.appstate.edu New for Appalachian State University Employees - Microsoft Work at Home - Online downloads http://support.appstate.edu/news/new-appalachian-state-university-employees-microsoft-work-home-online-downloads <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are pleased to announce that we have expanded the Microsoft Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer. We will still maintain software purchases through EdMS (bottom floor of Anne Belk Hall). EdMS sells other titles not listed on this Home Use Program site (for example - Windows 7!). You also keep the copy of the physical media. We have added this online portal as an added efficiency for the faculty and staff members of our campus.</p> <p>Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.</p> <p>Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit <a href="http://microsoft.com/licensing" title="http://microsoft.com/licensing">http://microsoft.com/licensing</a>.</p> <p>To access the Microsoft Home Use Program Web site:</p> <ol> <li>Go to <a href="http://hup.microsoft.com/" title="http://hup.microsoft.com/">http://hup.microsoft.com/</a></li> <li>Select the country to which you want your order to be shipped to and choose the language for viewing the order Web site.</li> <li>Enter your corporate e-mail address and call Tech Support at 262-6266 for the program code.<br />Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this number with anyone outside our organization. <p>Unfortunately, this service is not available for our students at this time.</p></li> <li>Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs.</li> </ol> <p>We trust you will enjoy this benefit and look forward to your participation.</p> </div> </div> </div> Wed, 20 Oct 2010 18:06:19 +0000 meltonml 684 at http://support.appstate.edu IT Maintenance Window October 23, 2010 http://support.appstate.edu/news/it-maintenance-window-october-23-2010 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled computer maintenance beginning&nbsp;at 8:00 am, Saturday October 23rd. Maintenance should be complete by early afternoon. Banner&nbsp;production and reporting (banprod and banrpt) will be unavailable during&nbsp;this time. Appalnet will also be unavailable for a portion of this time.</p> </div> </div> </div> Tue, 19 Oct 2010 13:41:18 +0000 meltonml 685 at http://support.appstate.edu Support Center Fall Break Hours http://support.appstate.edu/news/support-center-fall-break-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <ul> <li>Wednesday 8 am to 5 pm</li> <li>Thursday 8 am to 5 pm (limited staff)</li> <li>Friday 8 am to 5 pm (limited staff)</li> <li>Saturday Closed</li> <li>Sunday Closed</li> <li>Monday reopen 8 am</li> </ul> </div> </div> </div> Tue, 19 Oct 2010 12:54:14 +0000 meltonml 686 at http://support.appstate.edu Please help with our energy consumption and classroom projector lamp life – Turn Off projectors when not in use! http://support.appstate.edu/news/please-help-our-energy-consumption-and-classroom-projector-lamp-life-%E2%80%93-turn-projectors-when-not <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are seeing an extraordinary number of classrooms on campus where the data projectors are left on after class – sometimes for many hours after the last class is held in a room. Please help us by turning off the projector after each class.</p> <p>Leaving the projectors on is not only a waste of energy costs to the university, but also affects our classroom technology budget for lamp replacements. The average cost of a lamp replacement for a projector is about $350! Bulb replacements add up to be a huge hit on our allocated class tech budget, so anything you can do to help is greatly appreciated.</p> </div> </div> </div> Thu, 14 Oct 2010 18:10:59 +0000 meltonml 687 at http://support.appstate.edu Appalachian adds Desktop Alerting to the AppState-ALERT Emergency Notification System http://support.appstate.edu/news/appalachian-adds-desktop-alerting-appstate-alert-emergency-notification-system <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Technology Support Services and the University Office of Emergency Plans and Operations are pleased to announce the addition of computer desktop alerting to the AppState-ALERT emergency notification system. The new emergency alerting tool is a product of the University's continued emergency planning and preparedness efforts.</p> <p>Beginning Thursday, October 14, 2010, all users logged onto to campus computers will automatically receive a notification alert on the computer screen if an emergency situation exists. The software will broadcast a message over the program(s) you are using until you acknowledge the message. Unfortunately, the desktop alerting software will only work on campus PCs (not Macs) logged in through the Novell network. The vendor is looking to add Mac support in the future.</p> <p>Desktop alerting is the newest addition to the University's AppState-ALERT emergency notification system. The University will also use campus email, outdoor warning sirens, the <a href="http://www.appstatealert.com" title="www.appstatealert.com">www.appstatealert.com</a> emergency webpage, and cell phone voice and text messages to alert you during an emergency. Faculty, staff, and students must register to receive voice and text messages on their cell phones.</p> <p>To learn more about the new desktop alerting software, go to <a href="http://www.epo.appstate.edu/desktop-alerting-software" title="www.epo.appstate.edu/desktop-alerting-software">www.epo.appstate.edu/desktop-alerting-software</a></p> <p>To register for voice and text registration, go to <a href="http://www.epo.appstate.edu/register-appstate-alert" title="www.epo.appstate.edu/register-appstate-alert">www.epo.appstate.edu/register-appstate-alert</a></p> <p>Contact the Office of Emergency Plans and Operations at <a href="mailto:emergency@appstate.edu">emergency@appstate.edu</a> if you have any questions about the AppState-ALERT system.</p> <p>Below is a screen shot example of this notification:</p> <p><img src="/sites/support.appstate.edu/files/test-alert.png" alt="appalachian state university alertus localized emergency notification appstate alert system test of the alertus emergency alert system. no action is needed. in a real emergency, important alert information will be displayed here. acknowledge. user initiated test." width="480" height="300" /></p> <p>Seth Norris, Director<br />Emergency Plans and Operations<br /><a href="http://emergency.appstate.edu" title="http://emergency.appstate.edu">http://emergency.appstate.edu</a></p> <p>Tom Van Gilder, Director<br />Technology Support Services<br /><a href="http://support.appstate.edu" title="http://support.appstate.edu">http://support.appstate.edu</a></p> </div> </div> </div> Tue, 12 Oct 2010 19:55:33 +0000 meltonml 688 at http://support.appstate.edu AsULearn access unavailable late on 10/3 through early morning on 10/4 due to authentication service failure http://support.appstate.edu/news/asulearn-access-unavailable-late-103-through-early-morning-104-due-authentication-service-failu <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn users experienced sporadic inability to log into the system&nbsp;between roughly 11PM on Sunday, October 3, and 5:50 AM on Monday,&nbsp;October 4. The problem was resolved by restarting a service on the&nbsp;university's authentication server (shibb.its.appstate.edu). An&nbsp;investigation of the root cause of the issue will be undertaken by LTS&nbsp;and the ITS Systems group in an effort to prevent such issues in the future.</p> </div> </div> </div> Mon, 04 Oct 2010 13:41:19 +0000 meltonml 689 at http://support.appstate.edu Internet Outage (NCREN Hardware Replacement) http://support.appstate.edu/news/internet-outage-ncren-hardware-replacement <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Around 4:00PM-4:05PM NCREN replaced failing hardware components in the Library. During this time there was a brief interruption of internet service to off-campus sites. All internet services have been restored at this time.</p> </div> </div> </div> Fri, 17 Sep 2010 20:32:12 +0000 meltonml 690 at http://support.appstate.edu Higher Education Opportunity Act and Appalachian State University http://support.appstate.edu/news/higher-education-opportunity-act-and-appalachian-state-university <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>For the past year, Appalachian State University Information Technology Services (ITS) department has been working to fulfill requirements set forth by the Higher Education Opportunity Act. This act requires academic institutions to increase the university's response to copyright infringements. Universities must have a three pronged approach to address this act:</p> <ol> <li>Educate students on copyright and DMCA issues,</li> <li>Prevent inappropriate use of peer-to-peer (P2P) programs and software through utilizations of a variety of technologies to deter the behavior, and</li> <li>Suggest alternatives for downloading programs (Pandora, iTunes, etc.).</li> </ol> <p>Appalachian State University is addressing this act in all three venues.</p> <p>For education, we have created a variety of publications (brochures, newsletters, web sites, and email) regarding peer-to-peer, DMCA, and copyright infringements. We discuss DMCA and copyright infringement in orientation sessions, and we also do presentations for student groups and residence halls.</p> <p>For preventing inappropriate use of P2P and copyright infringement, we utilize tools like Packet Shaper and a software program called Integrity by Red Lambda. The Integrity product detects use of P2P applications like Limewire and Bit Torrent and will send notices to users discussing the ramifications of P2P, copyright infringement, and DMCA. This software only looks for applications, NOT for contents of files. These notices are used as an educational opportunity first and foremost. Beginning August 23, 2010, ITS will begin utilizing this software on our campus network.</p> <p>An entire list of P2P alternatives may be found at: <a href="http://www.educause.edu/legalcontent" title="http://www.educause.edu/legalcontent">http://www.educause.edu/legalcontent</a></p> <p>A Summary of the Higher Education Opportunities Act may be found at:&nbsp;www.govtrack.us/congress/bill.xpd</p> <p>If you have further questions, please contact us at 262-6266.</p> </div> </div> </div> Fri, 20 Aug 2010 17:52:05 +0000 meltonml 692 at http://support.appstate.edu AsULearn Move to New Servers Complete http://support.appstate.edu/news/asulearn-move-new-servers-complete <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn was moved onto new, more powerful servers and testing is occurring as of 7:00 AM on Wednesday, August 11, 2010. AsULearn will return to service at 9:00 AM, sporting faster processors, more memory, and more available storage space to accommodate the increasing use of AsULearn by Appalachian's students, staff, and faculty.</p> <p>Most users will notice no changes, other than a slightly different login process. Instructors who notice oddness or find tools in AsULearn that do not seem to work properly should please describe the problem in as much detail as possible by email to the <a href="mailto:moodle@appstate.edu">AsULearn Administrators</a> (this link will open your computer's default email client).</p> </div> </div> </div> Wed, 11 Aug 2010 12:09:18 +0000 meltonml 693 at http://support.appstate.edu AsULearn unavailable during move to new servers on 8/10/2010 http://support.appstate.edu/news/asulearn-unavailable-during-move-new-servers-8102010 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will be unavailable to users from 3:00 AM until 9:00 AM on Wednesday, August 11th (please note the change from the originally scheduled 4:30 PM until midnight on Tuesday, August 10th, 2010) to move the AsULearn system onto new, more powerful servers. The new servers sport faster processors, more memory, and more available storage space to accommodate the increasing use of AsULearn by Appalachian's students, staff, and faculty.</p> <p>Most users will notice no changes, other than a slightly different login process (see image below) and increased performance. Those faculty who import grades into the AsULearn grade books will need to slightly change the way they accomplish those imports, and explicit details will be available online, once the new servers are online, via the Grade Book Tutorial at <a href="http://lts.appstate.edu/asulearn/faculty" title="http://lts.appstate.edu/asulearn/faculty">http://lts.appstate.edu/asulearn/faculty</a>.</p> <p>Illustration of the new login process:</p> <p><img src="/sites/support.appstate.edu/files/asulearn.png" alt="asulearn shibbolet sso login click to login lost password my courses asulearn appalachian state university userid e.g. email and workstation login name and password password sign in forgot your password unable to login click here for assistance verify this page is hosted by appalachian state university" width="661" height="356" /></p> </div> </div> </div> Tue, 10 Aug 2010 14:04:22 +0000 meltonml 694 at http://support.appstate.edu Computer Maintenance Scheduled for Friday & Saturday, July 2-3, 2010 http://support.appstate.edu/news/computer-maintenance-scheduled-friday-saturday-july-2-3-2010 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled computer maintenance beginning at 1:00 pm, Friday July 2 through Saturday July 3rd. The systems affected on Friday will be Electronic Forms, P-Card, and Parking and Traffic. We do not expect any long term outages on Saturday, but some network instability is possible. Email, Banner and Appalnet will not be affected by this maintenance.</p> </div> </div> </div> Tue, 29 Jun 2010 14:05:51 +0000 meltonml 695 at http://support.appstate.edu MCA and the Higher Education Opportunity Act http://support.appstate.edu/news/mca-and-higher-education-opportunity-act <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>In 1998, Bill Clinton signed into law the Digital Millennium Copyright Act of 1998 that has since changed the way the digital world works. Anyone who creates content that is either available in digital form or can be transformed into a digital work is affected by the DMCA and is given even more creative control over the content. The DMCA also affects the end users such as you by restricting what you can and cannot do with digital content.</p> <p>One of the big things that affect students on campus is the ability that the DMCA grants copyright holders to send out what are known as DMCA Takedown Notices. A student will typically get one of these when he or she commits an act of copyright infringement by either hosting a copyrighted file on a website or sharing that file on a peer to peer network such as LimeWire, BitTorrent, or Kazaa. This notice states that the copyright owner believes that you are hosting and allowing redistribution of their content without their expressed permission and is requesting that you take the content down from your website or from being shared. Even after removing the offending content, the recipient has the possibility of receiving a lawsuit as much as three years after receiving the notice.</p> <p>The DMCA does, however, give institutions and businesses such as the university and internet service providers such as Charter, Time Warner, and Comcast, or even content hosting sites such as YouTube "safe harbor". What this means is as long as they pass the takedown notice to the person, they cannot be sued by the copyright holder. However if these groups wish to maintain their safe harbor, they have to take down the content or pass along the notice without caring about the content or discriminating.</p> <p>Appalachian State University has developed a three strike policy with DMCA takedown notices for our end users.</p> <ul> <li>A first offense is handled through a warning and response system where the student is notified and asked to remove all copyrighted material from their computer.</li> <li>A second offense is handled through a warning and mandatory workshop to educate on the risks of copyright infringement. Internet is cut off from the student's computer for ten academic days.</li> <li>A third offense is handled by cutting off the student's computer Internet access for 75 academic days, and placing the student on academic probation.</li> </ul> <p>More information about the Digital Millennium Copyright Act may be found at:&nbsp;www.copyright.gov/legislation/dmca.pdf</p> <p>The Higher Education Opportunity Act requires academic institutions to increase the university's response to copyright infringements. Universities must have a three pronged approach to address this act:</p> <ol> <li>Educate students on copyright and DMCA issues,</li> <li>Prevent inappropriate use of peer-to-peer (P2P) programs and software through utilizations of a variety of technologies to deter the behavior, and</li> <li>Suggest alternatives for downloading programs (Pandora, Itunes, etc.).</li> </ol> <p>Appalachian State University is addressing this act in all three venues.</p> <p>For education, we are creating a variety of publications (brochures, newsletters, web sites, and email) regarding peer-to-peer, DMCA, and copyright infringements. We discuss DMCA in orientation sessions, and also do presentations for student groups and residence halls.</p> <p>For preventing inappropriate use of P2P and copyright infringement, we utilize tools like Packet Shaper and a software program called Integrity by Red Lambda. The Integrity product detects use of P2P applications like Limewire and Bit Torrent and will send notices to users discussing the ramifications of P2P, copyright infringement, and DMCA. This software does NOT look at the contents of files. These notices are used as an educational opportunity first and foremost.</p> <p>An entire list of P2P alternatives may be found at:&nbsp;http://www.educause.edu/legalcontent</p> <p>A Summary of the Higher Education Opportunities Act may be found at:http://www.educause.edu/node/645/tid/34600?time=1283733516</p> <h3>Appalachian State University DMCA Officer information</h3> <p>Mailing Address:</p> <p>224 Joyce Lawrence Lane<br />1022 Anne Belk Hall<br />Boone, NC 28608</p> <p>Phone: 828.262.6272<br />Fax: 828.262.6034<br />Email: <a href="mailto:dmca@appstate.edu">dmca@appstate.edu</a></p> </div> </div> </div> Fri, 25 Jun 2010 17:13:03 +0000 hudspethea 777 at http://support.appstate.edu E-Mail Scam Messages http://support.appstate.edu/news/e-mail-scam-messages <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Recently, ASU has received a large number of scam emails. The following rule will assist you in telling if a message is a scam.</p> <p>If an email asks you for your password and/or future passwords then it's a scam. This is true regardless of any other aspect of the message that makes it look legitimate.</p> <p>Please don't respond to these messages.</p> </div> </div> </div> Mon, 21 Jun 2010 12:59:06 +0000 meltonml 696 at http://support.appstate.edu IT Maintenance Window Saturday, June 12 http://support.appstate.edu/news/it-maintenance-window-saturday-june-12 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The IT Infrastructure group will take advantage of the published maintenance window scheduled for Saturday, June 12th. This work will allow ITIS to begin work on a 10Gigabit upgrade to our core routing infrastructure. This work may cause temporary instability in the network. This instability should not be prolonged, but may be exhibited in sluggish network response, and temporary inabilities to reach some services.</p> </div> </div> </div> Mon, 07 Jun 2010 21:04:06 +0000 meltonml 697 at http://support.appstate.edu AsULearn Outage - Tuesday, May 31, 7:20PM - 7:40PM http://support.appstate.edu/news/asulearn-outage-tuesday-may-31-720pm-740pm <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn experienced another brief outage from about 7:20PM to 7:40PM, on Monday, May 31. The latest outage, unfortunate though it was, allowed for collection of important debugging information which points to a possible cause for the outages (including those which occurred on 5/25 and 5/26). Actions today will target mitigating and, hopefully, resolving the issue.</p> </div> </div> </div> Tue, 01 Jun 2010 13:26:06 +0000 meltonml 698 at http://support.appstate.edu AsULearn Outages on 5/25/2010 and 5/26/2010 http://support.appstate.edu/news/asulearn-outages-5252010-and-5262010 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>AsULearn has experienced intermittent outages on 5/25 and 5/26. The outages occurred from 9:00 AM - 10:00 AM on 5/25, from 10:04 AM - 10:13 AM and from 9:06 PM - 10:35 PM on 5/26. The cause of the outages is being investigated by the ITS Systems group and Learning Technology Services.</p> </div> </div> </div> Thu, 27 May 2010 12:08:01 +0000 meltonml 700 at http://support.appstate.edu Power Outage affects Internet Availability in the Following Buildings http://support.appstate.edu/news/power-outage-affects-internet-availability-following-buildings <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The power line that was accidently severed by a contractor digging in the area near the Central Dining Hall resulted in the power being cut to one of Information Technology Services distribution switches in I.G. Greer. This distribution switch provides internet service to several buildings on campus. Internet services will be out until power is restored to I.G.Greer. The estimation for power being restored is three to five hours.</p> <p>The following buildings are experiencing problems:</p> <p>Business Annex<br />Campus Services<br />Coffey<br />Colony Place<br />Dougherty Admin<br />East Admin<br />FAA Deans<br />Founders<br />Greer<br />LS Dougherty<br />Legends<br />Lucy Brock<br />Phys Plant<br />Sanford<br />Student Union<br />Univ HAll</p> <p>Residence Halls:</p> <p>Cannon<br />Doughton<br />East<br />Hoey<br />Lovill<br />Panhellenic<br />Univ Highlands<br />White<br />Wireless Access for Students</p> </div> </div> </div> Wed, 12 May 2010 18:22:38 +0000 meltonml 701 at http://support.appstate.edu Update- McAfee Problem http://support.appstate.edu/news/update-mcafee-problem <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>If you have computers in your area that were hit with the McAfee update problem, please send support requests for help through our incident management system: <a href="http://support.appstate.edu/help" title="http://support.appstate.edu/help">http://support.appstate.edu/help</a></p> <p>Our on-campus support technicians have created a fix for the problems. Unfortunately, a technician will have to touch each machine that is broken. We will work diligently together to get all computers back up and running as soon as possible. Thank you for your patience as we work through this issue.</p> </div> </div> </div> Thu, 22 Apr 2010 12:10:27 +0000 meltonml 702 at http://support.appstate.edu Update - Campus Wide Computer Issues http://support.appstate.edu/news/update-campus-wide-computer-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The recent problems that have been occurring today with many campus computers is a result of an update that was released from the company McAfee who provides virus protection software to ASU and many other companies and universities worldwide. If you have been having problems, your computer is NOT infected by a virus. This problem is occurring with machines running Windows XP using Service Pack 3. We are working with the company McAfee for a resolution to this problem.</p> </div> </div> </div> Wed, 21 Apr 2010 18:32:01 +0000 meltonml 703 at http://support.appstate.edu Campus Wide Computer Issues http://support.appstate.edu/news/campus-wide-computer-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Technical Support Services is seeing a rash of computers on campus with a DCOM error message popping up on the screen. A message then appears about a virus being found and the computer then shuts down. We believe this is a problem with an update release with McAfee (our virus protection software). Our consultants are working with McAfee to rectify this problem as soon as possible. If you are having this problem, it is likely that your computer is NOT infected with a virus.</p> </div> </div> </div> Wed, 21 Apr 2010 15:56:13 +0000 meltonml 704 at http://support.appstate.edu Mac Workshops Available in May http://support.appstate.edu/news/mac-workshops-available-may <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Technology Support Services will be leading 2 training classes for Mac users in May.</p> <h3>Mac 101 for Windows Switchers:</h3> <p>This eight-hour workshop is designed for Windows users either who are switching to the Mac or want to learn more about the Mac's OS. The workshop will include lectures, demonstrations, and hands-on exercises. The instructor will introduce a concept, demo it on a Windows XP computer, demo it on a Mac OS X system and then the participants will be given an exercise to accomplish the same task.</p> <p>The class is split into two, 4-hour courses that meet over 2 weeks Wed 5/12 &amp; Wed 5/19, 8am-noon</p> <h3>Mac 101 for Beginners:</h3> <p>This class is designed for users who are new to the Mac and do not have a Windows background. The workshop will include lectures, demonstrations, and hands-on exercises.<br />The class is split into two, 4-hour courses that meet over 2 weeks Thur 5/13 and Thur 5/20, 8am-noon</p> <p>MAC LAPTOPS WILL BE PROVIDED BUT IN LIMITED QUANTITIES. IF YOU HAVE YOUR OWN MAC LAPTOP PLEASE BRING IT WITH YOU</p> <p>You can register for these classes online</p> <ul> <li>Mac 101 for Windows Switchers:&nbsp;http://workshops.appstate.edu/detail.aspx?key=409</li> <li>Mac 101 for Beginners:&nbsp;http://workshops.appstate.edu/detail.aspx?key=410</li> </ul> </div> </div> </div> Wed, 21 Apr 2010 13:20:46 +0000 meltonml 705 at http://support.appstate.edu Support Center Hours http://support.appstate.edu/news/support-center-hours <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Support Center Final Exams Schedule</p> <p>Last day of normal hours and last day to bring in a computer and have it done before the end of exams</p> <ul> <li>Tuesday April 27th at 9 pm</li> <li>Wednesday, April 28th - through the end of exams will be 8 am to 5 pm Monday - Friday</li> </ul> </div> </div> </div> Tue, 20 Apr 2010 04:10:16 +0000 meltonml 706 at http://support.appstate.edu Computer Maintenance Scheduled for Friday evening, April 9 – Saturday April 10 http://support.appstate.edu/news/computer-maintenance-scheduled-friday-evening-april-9-%E2%80%93-saturday-april-10 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled computer maintenance beginning Friday evening, April 9 at 5pm through Saturday evening, April 10. Email, Appalnet and Banner will NOT be affected by this maintenance.</p> <p>The services that will be unavailable on Friday evening and Saturday is AppVDI which is used by distance learning users. The services that will be affected on Saturday are iFolder, iPrint, the Digital Collections Server in the library and the ERSI Arcgis software. Please call Tech Support at 262-6266 if you have any questions.</p> </div> </div> </div> Thu, 08 Apr 2010 17:53:42 +0000 meltonml 707 at http://support.appstate.edu Additional Information Regarding Walker Hall Power Outage http://support.appstate.edu/news/additional-information-regarding-walker-hall-power-outage <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>As a result of New River Light and Power's scheduled power outage of Walker Hall, and Farthing Auditorium on Tuesday, the following buildings will have network connectivity interrupted until the power is restored:</p> <p>ASU Headend<br />Appalachian Enterprise Building<br />Baseball Complex<br />Broyhill Inn<br />Broyhill Music<br />Chancellor's House<br />Farthing Auditorium<br />Living and Learning<br />Student Rec Center<br />Walker Hall</p> <p>New River has identified the following window for their outage:</p> <p>The electricity will be off in Farthing Auditorium from 8:00 a.m. – 10:00 a.m. It will be off in Walker Hall from 9:30 a.m. – 11:30 a.m.</p> <p>Once power is restored to Walker Hall, the buildings should come back online.</p> </div> </div> </div> Fri, 02 Apr 2010 14:17:01 +0000 meltonml 708 at http://support.appstate.edu SAS License Renewal http://support.appstate.edu/news/sas-license-renewal <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>This message is for all users of the SAS software (statistical analysis software). The license renewal for SAS is due now. To obtain the current license file, please visit our tech support page at:&nbsp;http://support.appstate.edu/services/statistical-services/sas-jmp-licenses</p> <p>Complete the simple online form, and you will receive an email outlining the instructions, as well as the new license file. SAS requires us to keep records of the number of installs, so this process is important.</p> <p>If you have any problems with the license renewal process, please contact our help desk at 6266, or submit a request for help at <a href="http://support.appstate.edu/help" title="http://support.appstate.edu/help">http://support.appstate.edu/help</a>.</p> </div> </div> </div> Tue, 30 Mar 2010 16:40:55 +0000 meltonml 709 at http://support.appstate.edu Scheduled Computer Maintenance http://support.appstate.edu/news/scheduled-computer-maintenance <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled computer maintenance for Tuesday morning, March 30, 2010 from 5am to 7am. The systems that will be affected are Novell, WebFocus, Banner Development, ASULearn and Personal Web Pages/Streaming Services. Production Banner, Email and Appalnet will not be affected.</p> </div> </div> </div> Thu, 25 Mar 2010 18:52:44 +0000 meltonml 710 at http://support.appstate.edu Computer Support Center and ASU Owned Computers http://support.appstate.edu/news/computer-support-center-and-asu-owned-computers <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Just a reminder that the Computer Support Center (located at 1022 Anne Belk Hall), is for personally owned computers, not ASU owned computers. Because of the increase in virus activity with off-campus and student computers, we are concerned about the security of ASU computers. Work computers need to be handled through your area consultant and not through the Support Center. Your consultant will work with the Support Center on hardware issues. You can enter a request for your office computer by going to <a href="http://support.appstate.edu/help" title="http://support.appstate.edu/help">http://support.appstate.edu/help</a>. You may also call our Help Desk at 6266.</p> </div> </div> </div> Wed, 24 Mar 2010 13:27:12 +0000 meltonml 711 at http://support.appstate.edu Novell Maintenance Saturday, March 20 http://support.appstate.edu/news/novell-maintenance-saturday-march-20 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>On Saturday morning (3/20/10) starting around 8am ITS will be taking the Novell departmental data areas offline to perform maintenance that will increase the efficiency of our storage network. This process is expected to take about one hour and data areas should become available for use again after 9am. We are sorry for any inconveniences this might cause.</p> </div> </div> </div> Mon, 22 Mar 2010 12:43:29 +0000 meltonml 712 at http://support.appstate.edu Information Technology VMS/VAX Resources http://support.appstate.edu/news/information-technology-vmsvax-resources <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>For the past three years, ITS has been making efforts and preparing for the eventual decommissioning of the outdated and costly resources associated with the VMS operating system. In past years, this was a highly reliable and central component to our computing Enterprise. However, with the adoption and migration to Banner, as well as, the general migration of computing to more cost effective platforms and operating systems, it is no longer feasible to maintain this hardware.</p> <p>On March 31, our license to run the VMS operating system in multiuser mode will expire, and we will no longer provide support for applications or multi-user services through this system. This date has been established and announced for a minimum 12 months. ITS believes we have identified all legacy applications and made efforts to move them to other platforms. If you currently access services via AXP.appstate.edu resources, and have not made arrangements to migrate these to alternate platforms, please contact Tech Support at 262-6266.</p> </div> </div> </div> Wed, 17 Mar 2010 14:33:24 +0000 meltonml 713 at http://support.appstate.edu Virus Information http://support.appstate.edu/news/virus-information <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There has been a sharp increase in virus infections this week, especially through Facebook. This is because it is easier to trick users into installing a trojan / virus through Facebook.</p> <p>If you get any strange photo / video links through Facebook, especially requiring an 'update' to view... please do not click on them. This applies even if links are from your friends... they may have an infected PC that has sent out the messages automatically.</p> <p>If your computer pops up with virus warnings and scan windows, disconnect the computer from the Internet immediately and restart the computer to prevent further infection. DO NOT click on any scan windows.</p> <p>Programs such as Security Tool, Antimalware, Personal Antivirus, Antivirus Live are all fakes that will hijack your PC and prevent you using it until you hand over credit card details.The viruses shown in the 'scans' are fake... the only threat is often the program itself. These programs may also steal your login details for various sites such as Facebook, Paypal or your bank. This is fraud... do not hand over any details - stop using the computer and get the infection cleaned up immediately!</p> <p>These malicious programs are updated very frequently and can circumvent most antivirus programs. Once in your PC, they will disable antivirus programs and access to antivirus websites to impede removal. They may also redirect visits to banking / email websites and other sites with login details.</p> <p>Typical signs of an infection include:</p> <ul> <li>PC running slowly</li> <li>Certificate errors on websites</li> <li>Pop-ups warning of an infection</li> <li>Windows Security Center pages pop up (fake!)</li> <li>Google searches are redirected&nbsp;</li> <li>Internet Explorer takes a while to start&nbsp;</li> <li>Internet home page changes without your permission</li> </ul> </div> </div> </div> Thu, 18 Feb 2010 16:29:30 +0000 meltonml 714 at http://support.appstate.edu Information Concerning Windows 7 Installation for Campus http://support.appstate.edu/news/information-concerning-windows-7-installation-campus <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology professionals from across campus are currently evaluating Windows 7 (Microsoft's newest operating system) to ensure its compatibility with ASU systems, various software programs and online applications.</p> <p>We are excited about the new and improved features Windows 7 offers. As a friendly reminder, however, Windows 7 is currently not a supported operating system for the university community. We plan to have a supported Windows 7 desktop environment sometime this spring.</p> <p>ASU faculty and staff: Please do NOT install Windows 7 until we announce that we have completed our evaluation and can provide proper support. University applications such as the Adobe Creative Suite, SPSS, etc. are NOT AVAILABLE in this environment.</p> </div> </div> </div> Thu, 28 Jan 2010 18:54:44 +0000 meltonml 715 at http://support.appstate.edu Server Issues in Library http://support.appstate.edu/news/server-issues-library <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are server issues that are affecting the Library, Post Office, Wellness Center and Student Services. Information Technology Services is working on the problem.</p> </div> </div> </div> Tue, 26 Jan 2010 20:27:15 +0000 meltonml 716 at http://support.appstate.edu Explanation of Computer Issues on Tuesday, January 19th http://support.appstate.edu/news/explanation-computer-issues-tuesday-january-19th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services would like to take the opportunity to explain why some IT issues were occurring yesterday. On Monday, the air conditioning for our secondary data center experienced a major failure. Hot air caused many servers to shut down. This caused problems with our password change system and caused email issues for some people.</p> <p>As of Tuesday afternoon, the majority of services were restored. HVAC professionals are currently working in our secondary data center to rectify the AC problems.</p> <p>Thank you for your patience as we work to resolve problems.</p> </div> </div> </div> Tue, 26 Jan 2010 20:27:00 +0000 meltonml 717 at http://support.appstate.edu Email Issues http://support.appstate.edu/news/email-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are several computing issues, including problems sending email and changing passwords with the password change form. Information Technology Services is working on the problem.</p> </div> </div> </div> Tue, 26 Jan 2010 20:26:43 +0000 meltonml 718 at http://support.appstate.edu Computer Maintenance Planned for Saturday, January 16, 2010 http://support.appstate.edu/news/computer-maintenance-planned-saturday-january-16-2010 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled computer maintenance for Saturday morning, January 16, 2010. Email, Appalnet and Web Self Service will experience brief disruptions (generally less than 15 minutes) during the morning hours. Banner will not be affected by this maintenance.</p> </div> </div> </div> Tue, 26 Jan 2010 20:26:21 +0000 meltonml 719 at http://support.appstate.edu Networking Issues http://support.appstate.edu/news/networking-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>We are experiencing Networking Issues that are effecting the internet including Appalnet and ASULearn. ITS is working on the problem.</p> </div> </div> </div> Tue, 26 Jan 2010 20:26:04 +0000 meltonml 720 at http://support.appstate.edu Fix for Slowness Problems with Banner http://support.appstate.edu/news/fix-slowness-problems-banner <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Everyone who uses Banner needs to go through the following steps on their computer. (Do not go through this procedure more than once)</p> <ul> <li>Close out all programs that are running on your machine.</li> <li>Go to Start and choose Control Panel</li> <li>Double click on the file Jinitiator 1.3.1.28 (make sure the number is 1.3.1.28 and not a file with another number)</li> <li>Click on the "Cache" tab</li> <li>Click on the "Clear Jar Cache" button at the top right of the screen</li> <li>You will get a message window that says:</li> <li>Erase all files in "C:\Documents and Settings\username\Oracle Jar Cache"?</li> <li>Click on Yes</li> <li>You can now close the window by clicking the red x in the top right corner.</li> <li>Go to Internet Explorer and start Banner. It may take a few minutes the first time. This should correct the slowness problem that we were experiencing on Monday.</li> <li>You must use Internet Explorer to open Banner the first time, after that you can use Mozilla Firefox if you wish.</li> </ul> </div> </div> </div> Tue, 26 Jan 2010 20:20:06 +0000 meltonml 722 at http://support.appstate.edu Phishing Attempts http://support.appstate.edu/news/phishing-attempts <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>In recent weeks and months, ASU and other schools have had many "phishing attempts". A phishing attempt is a message that is designed to acquire sensitive, private or confidential information. The password to your ASU account is the most damaging information that you can give up. Always delete these messages and do not respond to them.</p> <p>The following are some characteristics to of a "phishing" message:</p> <p>Phishing messages *ALWAYS*:</p> <ul> <li>Ask for personal information: password and/or username and/or SSN and/or birthday etc.</li> <li>Communicate a justification for the request for personal information. "Your account is locked because..." etc.</li> </ul> <p>Phishing messages *MAY*:</p> <ul> <li>Include a web link that takes you to an external site that ask for your personal information: Username, Password, Credit Card number, SSN, etc.</li> <li>Have a "Reply To" and/or a "From" address that is an off-campus destination, such as @administrativos.com, @live.com, @live.co.uk, @gmail.com, etc.</li> <li>Use unfamiliar/uncommon phrases or terms.</li> <li>Contain grammatical and or spelling errors.</li> <li>Ask you for your "Country or Territory" information.</li> <li>Refer to you as an "appstate.edu" client.</li> <li>Look legitimate, be well worded, but is asking you to reply and disclose your password, birthday, SSN or other private information.</li> <li>Contain warning or approval codes, such as "Warning Code: VX2G99AAJ"</li> <li>Contain good advice! Example: "Don't ever send your password in an email".</li> <li>Phishing attempts are normally done via email. But they can arrive via chat, txt messages, phone calls, etc</li> </ul> <p>There are some phishing links available for phishing quizzes that may be useful in helping you identify phishing messages.</p> <ul> <li><a href="http://www.sonicwall.com/phishing/" title="http://www.sonicwall.com/phishing/">http://www.sonicwall.com/phishing/</a></li> <li><a href="http://www.washingtonpost.com/wp-srv/technology/articles/phishingtest.html" title="http://www.washingtonpost.com/wp-srv/technology/articles/phishingtest.html">http://www.washingtonpost.com/wp-srv/technology/articles/phishingtest.html</a></li> </ul> <p>As always, if you have a question about whether a message is legitimate, call Tech Support at 262-6266.</p> </div> </div> </div> Tue, 26 Jan 2010 20:19:34 +0000 meltonml 724 at http://support.appstate.edu Upgrade to Banner Planned for Thanksgiving Weekend http://support.appstate.edu/news/upgrade-banner-planned-thanksgiving-weekend <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Upgrades to campus administrative systems are planned to begin on Tuesday, November 24th at 5:00 PM and continue through the Thanksgiving Break. All systems will be available on Monday, November 30th.</p> <p>The Upgrade process will affect all Banner Administrative Systems including access to Self Service in AppalNET and Direct Links to Web Self Service.</p> <p>Campus Email will be available during the maintenance period.</p> <p>More information can be found at <a href="http://www.appleap.appstate.edu/upgrade.html" title="http://www.appleap.appstate.edu/upgrade.html">http://www.appleap.appstate.edu/upgrade.html</a>.</p> </div> </div> </div> Tue, 26 Jan 2010 20:19:09 +0000 meltonml 726 at http://support.appstate.edu DSL Down in Winkler Hall http://support.appstate.edu/news/dsl-down-winkler-hall <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>DSL is down in Winkler Hall on Tuesday, November 17th. Service should be restored by early afternoon.</p> </div> </div> </div> Tue, 26 Jan 2010 20:18:47 +0000 meltonml 727 at http://support.appstate.edu Computer Maintenance Scheduled for Saturday, November 14, 2009 http://support.appstate.edu/news/computer-maintenance-scheduled-saturday-november-14-2009 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled maintenance for Saturday, November 14, 2009. Necessary updates will be performed on several Linux, Novell and Mac systems. Any service interruptions will be very brief. Banner and Email will NOT be affected by this maintenance.</p> </div> </div> </div> Tue, 26 Jan 2010 20:18:22 +0000 meltonml 728 at http://support.appstate.edu Scheduled Computer Maintenance - Saturday,October 17, 2009 http://support.appstate.edu/news/scheduled-computer-maintenance-saturdayoctober-17-2009 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>October 13, 2009 09:44 AM</p> <p>Scheduled computer maintenance will occur on Saturday, October 17, 2009 beginning at approximately 7am and lasting several hours. The systems that will be mainly affected are personal web pages and streaming.</p> <p>Novell, iPrint and iFolder services will experience brief interruptions. Other services may experience very brief outages, generally less than five minutes. Banner and Email will NOT be affected by this maintenance.</p> </div> </div> </div> Tue, 26 Jan 2010 20:18:01 +0000 meltonml 729 at http://support.appstate.edu Computer Support Center will close during Fall Break http://support.appstate.edu/news/computer-support-center-will-close-during-fall-break <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>October 12, 2009 03:13 PM</p> <p>Technology Support Services' Computer Support Center will close during fall break. We will close on Wednesday, October 14th at 5:00 p.m., and will re-open on Monday, October 19th at 8:00 a.m.</p> </div> </div> </div> Tue, 26 Jan 2010 20:17:45 +0000 meltonml 731 at http://support.appstate.edu AsULearn Memory Upgrade and Outage http://support.appstate.edu/news/asulearn-memory-upgrade-and-outage <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>September 30, 2009 11:39 AM</p> <p>Due to a dramatic increase in AsULearn usage over the last couple of weeks, some users have experienced slow response from the system, particularly between the hours of 11:00AM and 3:00PM. In order to alleviate the impact on users of the increased server load, LTS will be installing additional memory on the AsULearn server on the morning of Friday, October 2, between 5:30 AM and 7:00 AM. AsULearn will be returned to service as quickly as possible after 5:30, with the upgrade hopefully requiring significantly less time than the full interval stated here.</p> <p>During the installation, AsULearn will be unavailable, and we that hope the early morning installation will present minimal inconvenience. We regret having to take this action on such short notice, but thought that the adverse impact of poor midday performance over the last few weekdays warranted this action.</p> <p>Please plan your Friday AsULearn usage, taking this short outage into consideration. We suggest that you complete any of your assignments or quizzes that are due on Friday a bit earlier than you might otherwise do, so that the installation does not cause to miss any deadlines or time limits.</p> </div> </div> </div> Tue, 26 Jan 2010 20:17:21 +0000 meltonml 732 at http://support.appstate.edu Issues with Appleap have been resolved http://support.appstate.edu/news/issues-appleap-have-been-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>September 22, 2009 09:10 AM</p> <p>The issues earlier this morning with accessing the <a href="http://appleap.appstate.edu" title="http://appleap.appstate.edu">http://appleap.appstate.edu</a> website have been resolved. If you are still having problems accessing this site, please call Tech Support at 262-6266.</p> </div> </div> </div> Tue, 26 Jan 2010 20:16:53 +0000 meltonml 734 at http://support.appstate.edu Problems with Appleap http://support.appstate.edu/news/problems-appleap <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>September 22, 2009 08:31 AM</p> <p>Information Technology Services is currently aware of a redirection issue with the <a href="http://appleap.appstate.edu" title="http://appleap.appstate.edu">http://appleap.appstate.edu</a> website. We are working to resolve the issue as quickly as possible. We apologize for the inconvenience.</p> </div> </div> </div> Tue, 26 Jan 2010 20:16:32 +0000 meltonml 735 at http://support.appstate.edu Scheduled Maintenance http://support.appstate.edu/news/scheduled-maintenance <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>September 17, 2009 04:06 PM</p> <p>Information Technology Services has scheduled maintenance for Saturday, September 19, 2009. This maintenance will include updating the Macintosh Servers. Casper, Podcast, Filemaker, Netboot, MacSys and Quark License services will all be down periodically throughout the day.</p> <p>The Novell Servers are also included in this planned maintenance, but the service interruptions will be brief. Banner, Appalnet and Email will NOT be affected by this maintenance. If you have any questions, contact Tech Support at 262-6266.</p> </div> </div> </div> Tue, 26 Jan 2010 20:16:00 +0000 meltonml 737 at http://support.appstate.edu Issues with Wireless Network on Campus have been resolved http://support.appstate.edu/news/issues-wireless-network-campus-have-been-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>September 03, 2009 01:13 PM</p> <p>As of 5:00 pm on 9-2-09, all Enterprise Wireless Networking services are fully functional on campus, as well as in the dorms.</p> <p>The faulty wireless controller has now been successfully replaced, and reconfigured. Due to the extreme failure of the Master Aruba Network Wireless Controller, ITIS was forced to reconfigure the entire wireless network.</p> <p>We have taken steps that should minimize this type of outage in the future. We apologize for any inconvenience that this may have caused, and thank you for your patience and understanding as we worked through this issue.</p> <p>If you have any issues from this point forward, please call Tech Support at 262-6266.</p> </div> </div> </div> Tue, 26 Jan 2010 20:15:49 +0000 meltonml 739 at http://support.appstate.edu Issues with Wireless Network on Campus http://support.appstate.edu/news/issues-wireless-network-campus <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>August 27, 2009 08:43 AM</p> <p>Beginning this morning at 5:30, the Network Infrastructure team began replacement of the main wireless controller for campus. This device failed during move in weekend, and has created disruption in wireless service since that point.</p> <p>Network Support is currently experiencing issues associated with the replacement and reconfiguration of the new hardware. We are working with the vendor to identify a solution and get this system back up as soon as possible.</p> <p>We appreciate your patience, and remind everyone that this only affects the wireless Network. All wired Network services are functioning.</p> <p>IT Infrastructure and Systems</p> </div> </div> </div> Tue, 26 Jan 2010 20:15:29 +0000 meltonml 747 at http://support.appstate.edu AsULearn Unavailable at Times, on 8/27 and 8/29 http://support.appstate.edu/news/asulearn-unavailable-times-827-and-829 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>August 26, 2009 04:27 PM</p> <p>AsULearn will be unavailable at times, on 8/27 and 8/29</p> <p>In order to increase the storage available to AsULearn as its use increases, we will be installing and configuring additional data storage on our servers. To install and implement the new storage will require that we make AsULearn unavailable on two occasions this week, at the following times:</p> <p>6:00 AM until 7:00 AM on Thursday, 8/27/2009 (for physical installation) AND 5:00 AM until 8:00 AM on Saturday, 8/29/2009 (for data transfer and connection)</p> <p>We regret any inconvenience caused by these truly necessary operations.</p> </div> </div> </div> Tue, 26 Jan 2010 20:07:09 +0000 meltonml 748 at http://support.appstate.edu Wireless Network Issues http://support.appstate.edu/news/wireless-network-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>August 26, 2009 03:15 PM</p> <p>We are aware that there are some problems with the wireless network on campus. Our network support group has been working with Aruba, our enterprise wireless vendor, and have determined that a hardware problem with the master controller is at fault. The vendor is sending us new hardware to fix this problem.</p> <p>Personal wireless access points also compound the wireless problem, as they interfere with our enterprise system. Please do not use your own wireless access point! If you have a router with wireless built-in, please disable the wireless.</p> <p>We would also like to remind students living in the residence halls that Appalachian's Residential Network provides a hard wired network connection to students living on campus. All network connections in the residence halls are Ethernet except Justice and Winkler Hall, which utilize DSL.</p> </div> </div> </div> Tue, 26 Jan 2010 20:06:42 +0000 meltonml 749 at http://support.appstate.edu Internet Connection Issues http://support.appstate.edu/news/internet-connection-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>August 17, 2009 01:40 PM</p> <p>ASU is currently experiencing Internet Connectivity problems because of an issue with our upstream Internet Service Provider. They are having issues with their connections to commodity Internet providers LEVEL3 and Qwest. As soon as we have more information, we'll pass it along.</p> <p>4:10 pm Update: There has been no change with the status of the Internet Connectivity problems. MCNC is continuing to work on the problem.</p> <p>Update: At approximately 6:30pm, MCNC was able to stabilize the routers provide connectivity to our upstream providers. At this point, they are announcing their feeds were stable and operating at full capacity. They intend to continue monitoring the situation throughout the night, and optimize routing as needed. They do not expect any further outages associated with this problem.</p> </div> </div> </div> Tue, 26 Jan 2010 20:04:16 +0000 meltonml 750 at http://support.appstate.edu Scheduled Maintenance http://support.appstate.edu/news/scheduled-maintenance-0 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled maintenance for Saturday, August 15, 2009. This maintenance will begin at 7am and should be completed by early afternoon. The systems that will be affected are Banner, Email, Appalnet and most other systems that requires an ASU username and password.</p> </div> </div> </div> Tue, 26 Jan 2010 20:02:07 +0000 meltonml 751 at http://support.appstate.edu Password Change Form Security Update http://support.appstate.edu/news/password-change-form-security-update <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Password Manager (previously known as the Password Change Form) has been enhanced to provide stronger security for changing the Account Password. The requirement that secure passwords be updated every ninety (90) days is still part of the new system and the change process for current users remains very similar. If the Account Password is allowed to expire, access is denied to the campus network, email and information systems.</p> <p>Additional identifiable information is required for both new users establishing their Account Password or for current users trying to re-establish a forgotten or expired Account Password. This is to prevent the possibility of someone trying to make a password change without proper authorization.</p> <p>All system users (faculty, staff, students, and retirees) must agree to the University Computer User Policy when establishing an Account Password. University employees, who have access to confidential information, must agree to the Statement of Confidentiality. These agreements are required to be reviewed and accepted annually.</p> <p>For assistance using the Password Manager Form, contact Technical Support Services at (828) 262-6266 - Monday - Friday 8:00 am - 5:00 pm.</p> </div> </div> </div> Fri, 17 Jul 2009 16:06:00 +0000 meltonml 752 at http://support.appstate.edu Latest Phishing Attempt http://support.appstate.edu/news/latest-phishing-attempt <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The following email message has been received by many Appalachain State users.<br />This email is a phishing scam in an attempt to gather personal information.<br />Please delete this message.</p> <p>Subject: Warning Notice!!!<br />Date: Fri, 17 Jul 2009 04:07:41 -0300<br />From: appstate.edu &lt;r.bryenton@pei.sympatico.ca&gt;<br />Reply-To: <a href="mailto:upgradteam6@aol.com">upgradteam6@aol.com</a><br />To: <a href="mailto:user@appstate.edu">user@appstate.edu</a></p> <p>A DGTFX virus has been detected in your folders Your email account has to be upgraded to our new Secured DGTFX anti-virus 2009 version to prevent damages to our webmail log and your important files.<br />Click your reply tab, Fill the columns below and<br />send back or your email account will be terminated<br />immediately to avoid spread of the virus.</p> <p>USERNAME:<br />PASSWORD:<br />PHONE NUMBER:</p> <p>DATE OF BIRTH:</p> <p>webmail.appstate.edu - Webmail Technical Team</p> <p>Note that your password will be encrypted with 1024-bit RSA keys for your password safety.</p> </div> </div> </div> Fri, 17 Jul 2009 13:16:00 +0000 meltonml 753 at http://support.appstate.edu Digital Millenium Copyright Act http://support.appstate.edu/news/digital-millenium-copyright-act <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information about DMCA and Appalachian State University's procedures for handling DMCA notices.</p> <h3>What is DMCA?</h3> <p>DMCA stands for Digital Millenium Copyright Act.<br />Passed in 1998, it includes a statement about a university's responsibility to prevent online copyright infringement as an Internet Service Provider.</p> <h3>How do these DMCA complaints happen?</h3> <p>Copyright owners hire companies to log in to BitTorrent, Limewire, and other popular filesharing programs in order to find the IP addresses of computers sharing files illegally. Using the IP address, the Internet Service Provider is tracked down and is notified that the computer is sharing a file illegally. Appalachian State University's Information Technology Services receives these notices and is obligated to "take down" the offending computer. People utilizing the university network are not anonymous, and illegal filesharing activity can be tracked.</p> <h3>I received a DMCA complaint...What do I do?</h3> <p>Information Technology Services has automated the process for the DMCA take down notices. We send the take down notice directly to the user who belongs tothe computer registration (based on the ASU network registration system), and automatically remove the computer from the network.</p> <p>For a first offense - once you have followed the instructions in your email and responded, your network connectivity will be restored within 24 hours (normal business days). If you believe the complaint is true, you must certify that the infringing content is removed from the computer. If you believe the complaint is false, you may contact the person who originated the notice (E.g. RIAA, MPA, etc.).</p> <p>A first DMCA complaint is addressed through the warning and response system. No further action is taken unless second or subsequent complaints are received. Second and subsequent complaints will be addressed by the Office of Student Conduct or the Office of Human Resources at Appalachian State University.</p> <p>When you receive a DMCA complaint—you must remove ALL infringing content from your filesharing program.</p> <h3>What can I do to avoid a DMCA violation?</h3> <p>Essentially, it is illegal to have any copyrighted material on your computer that you do not own. It is<br />also important to note that you cannot share any file to which you do not have the legal right.</p> <p>Copyright law currently allows the court to set fines between $750 and$150,000 per copyright infringement. While most of these cases are settled out of court, some of these settlement agreements have been in excess of $10,000.</p> <p>Recently the Recording Industry (RIAA) has stepped up its efforts at targeting file sharers on college campuses. Appalachian State University received over 1,000 take down notices during the last two weeks of the spring 2008 semester.</p> <p>Utilizing peer-to-peer software like Limewire and Bit Torrent are also great ways to get your computer infected with Spyware and Viruses!</p> <p>DMCA violations constitute an infraction against our Acceptable Use Policy for computing at<br />Appalachian State University. For more information, please visit:&nbsp;http://www2.acs.appstate.edu/computerpolicy.htm</p> <p>Unauthorized DOWNLOADING (taking without purchasing) and UPLOADING (unauthorized sharing) copyrighted contents are both illegal actions.</p> <h3>Web Resources</h3> <ul> <li>Digital Millenium Copyright Act -&nbsp;http://www.copyright.gov/legislation/dmca.pdf</li> <li>RIAA Site for Campuses -&nbsp;http://www.campusdownloading.com/faq.htm</li> <li>MPAA Anti-Piracy -&nbsp;http://www.mpaa.org/piracy.asp</li> <li>Young people, music &amp; the Internet -&nbsp;http://www.childnet-int.org/music</li> <li>ASU Office of Student Conduct -&nbsp;http://studentconduct.appstate.edu</li> </ul> </div> </div> </div> <div class="field field-type-filefield field-field-asu-news-images"> <div class="field-label">Image(s):&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <img class="imagefield imagefield-field_asu_news_images" width="118" height="88" title="Digital Millenium Copyright Act" alt="Digital Millenium Copyright Act" src="http://support.appstate.edu/sites/support.appstate.edu/files/news/images/original/dmca.jpeg?1349709750" /> </div> <div class="field-item even"> <img class="imagefield imagefield-field_asu_news_images" width="224" height="267" title="You can Click but you can&#039;t hide" alt="You can Click but you can&#039;t hide" src="http://support.appstate.edu/sites/support.appstate.edu/files/news/images/original/click-hide.jpeg?1349709780" /> </div> </div> </div> Thu, 16 Jul 2009 20:49:37 +0000 hudspethea 776 at http://support.appstate.edu Issues Accessing Appalnet, Banner, ASULearn http://support.appstate.edu/news/issues-accessing-appalnet-banner-asulearn <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are currently issues accessing Appalnet, Banner, ASULearn and possibly other services. Information Technology Services is currently working on the problem.</p> </div> </div> </div> Tue, 14 Jul 2009 20:22:00 +0000 meltonml 755 at http://support.appstate.edu Computer Maintenance Scheduled for Friday, July 3rd http://support.appstate.edu/news/computer-maintenance-scheduled-friday-july-3rd <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled computer maintenance for Friday, July 3, 2009. This work will begin at 7:00 am and continue throughout the morning. During this work, the following services will be affected: Email, Appalnet and the Network.</p> </div> </div> </div> Wed, 01 Jul 2009 18:29:00 +0000 meltonml 756 at http://support.appstate.edu ASULearn Update and Maintenance Complete! http://support.appstate.edu/news/asulearn-update-and-maintenance-complete <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The ASULearn Learning Management System is now available as of Tuesday, June 30th 4:00 PM and our maintenance was successfully completed, with ASULearn updated to version 1.95.</p> <p>As with any new implementation, there may be some issues of which we are not yet aware. If you notice any unusual issues or potential problems with ASULearn, please email <a href="mailto:moodle@appstate.edu">moodle@appstate.edu</a> with as much detail as possible about the problem you experienced and the circumstances which produced it.</p> <p>As reminder, please call 262-6266 or email <a href="mailto:support@appstate.edu">support@appstate.edu</a> for problems with passwords or logins.</p> </div> </div> </div> Tue, 30 Jun 2009 20:28:00 +0000 meltonml 757 at http://support.appstate.edu Tech Excel Access Issues http://support.appstate.edu/news/tech-excel-access-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are currently problems accessing Tech Excel. Tech Excel is used to enter requests for help on computer issues and was previously known as a RightNow Request. Information Technology Services is aware of the problem and working to resolve it. If you have immediate computer issues, you can call Tech Support at 262-6266 and report the problem.</p> <p>Update: These issues have been resolved.</p> </div> </div> </div> Mon, 29 Jun 2009 16:04:00 +0000 meltonml 758 at http://support.appstate.edu Advanced Notice of AsULearn Maintenance http://support.appstate.edu/news/advanced-notice-asulearn-maintenance <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The AsULearn Learning Management System will be unavailable from Monday, June 29th, 5:00 PM through Wednesday, July 1st, 8:00 AM to update software and implement a number of reliability and usability enhancements. Please check either here or at <a href="http://asulearn.appstate.edu" title="http://asulearn.appstate.edu">http://asulearn.appstate.edu</a> for updates as the date approaches.</p> </div> </div> </div> Tue, 23 Jun 2009 13:01:00 +0000 meltonml 759 at http://support.appstate.edu Banner Access Fix Available http://support.appstate.edu/news/banner-access-fix-available <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There is a Banner "fix" available for users who are still experiencing problems accessing their Banner. Users on campus can following these steps:</p> <ul> <li>Open the Application Explorer Folder located on your desktop</li> <li>Double Click on the Appstate Tree</li> <li>Double Click on Jinitiator</li> <li>Run JInitiator 13128 Banner Fix</li> </ul> <p>You should be able to open Internet Explorer and access Banner. After you have accessed Banner in Internet Explorer, you can use Mozilla Firefox if you want.</p> </div> </div> </div> Tue, 16 Jun 2009 15:25:00 +0000 meltonml 760 at http://support.appstate.edu Banner Access Issues Resolved http://support.appstate.edu/news/banner-access-issues-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The problems accessing Banner experienced by some of our users this morning has been resolved. If you are still having problems, call Tech Support at 262-6266.</p> </div> </div> </div> Mon, 15 Jun 2009 15:46:00 +0000 meltonml 761 at http://support.appstate.edu Banner Access Issues http://support.appstate.edu/news/banner-access-issues <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are problems this morning accessing Banner. Information Technology Services is aware of the problem and working to resolve it.</p> </div> </div> </div> Mon, 15 Jun 2009 12:48:00 +0000 meltonml 762 at http://support.appstate.edu Advanced Notice of AsULearn Maintenance http://support.appstate.edu/news/advanced-notice-asulearn-maintenance-0 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The AsULearn Learning Management System will be unavailable from Monday, June 29th, 5:00 PM through Wednesday, July 1st, 8:00 AM to update software and implement a number of reliability and usability enhancements. Please check either here or at <a href="http://asulearn.appstate.edu" title="http://asulearn.appstate.edu">http://asulearn.appstate.edu</a> for updates as the date approaches.</p> </div> </div> </div> Mon, 08 Jun 2009 20:00:00 +0000 meltonml 763 at http://support.appstate.edu Scheduled Maintenance - Saturday, June 13 http://support.appstate.edu/news/scheduled-maintenance-saturday-june-13 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled maintenance planned for Saturday morning, June 13th. During this maintenance period, the following services will be affected: Appalnet, Banner Production, Banner Reporting, and ODS Oracle. Interruptions to these services will continue through the morning and possibly into the early afternoon.</p> </div> </div> </div> Mon, 08 Jun 2009 12:39:00 +0000 meltonml 764 at http://support.appstate.edu Internet/DNS Problems Resolved http://support.appstate.edu/news/internetdns-problems-resolved <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The Internet/DNS problems that were seen earlier this morning have been resolved.</p> </div> </div> </div> Fri, 05 Jun 2009 16:24:00 +0000 meltonml 766 at http://support.appstate.edu Internet/DNS Problems http://support.appstate.edu/news/internetdns-problems <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Starting around 9:00am the ASU Campus started experiencing internet slowness and connectivity problems to off campus sites. The source of this outage is being investigated and could potentially be an off-campus problem with our parent provider. Information Technology Services is working diligently to resolve these issues.</p> </div> </div> </div> Fri, 05 Jun 2009 16:19:00 +0000 meltonml 767 at http://support.appstate.edu Latest Bogus Email http://support.appstate.edu/news/latest-bogus-email <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Recently, there has been another batch of bogus email messages that look somewhat real. The latest bogus email says that your account is going to be deleted unless the users agree to send in their username, password, date of birth and state. These emails are scams attempting to gather personal information. Please delete these messages.</p> <p>Legitimate services will NOT ask you for personal information (including passwords) via email. A request for your password in an email should be a tipoff that the message is a phishing attempt. No service (ASU, paypal, ebay, gmail, banks, etc) will ever ask you for your password via email. The same goes for your SSN. You should consider it another tipoff request. If they are asking you for your SSN via an email message then you can bet it's a scam.</p> <p>ASU Information Technology Services or Tech Support will NEVER ask you for personal information via email such as your password.</p> <p>The following is an example of the latest bogus email:</p> <blockquote><p>Dear appstate.edu Account User,</p> <p>There will be an upgrade in our system between January 18th-30th 2009. Due to the anonymous registration of appstate.edu accounts and number of dormant accounts, we will be running this upgrade to determine the exact number of subscribers we have at present.</p> <p>You are instructed to login to your appstate.edu to verify if your account is still valid and send immediately the folowing:</p> <p>Login Name:................................(Compulsory)</p> <p>Password:...................................(Compulsory)</p> <p>Date of Birth:..............................(Optional)</p> <p>State:........................................(Optional)</p> <p>Before sending your account details to us, you are advise to Login into this Link below:</p> <p>Note that if your account do Login, send us the details or otherwise it means it has been deleted. Sorry for the inconvinence this might cause you we are only trying to make sure you dont lose informations in your accounts.</p> <p>All you have to do is Click Reply and supply the information above, your account will not be interrupted and will continue as normal.</p> <p>Thanks for your attention to this request. Once again We apologize for any inconveniences. Warning!!! Account users that refuse to update their account after 5 Days of receiving this warning, user will lose his/her account permanently.</p> <p>2009© appalachian state University (appstate.edu )</p> </blockquote> </div> </div> </div> Wed, 20 May 2009 18:20:00 +0000 meltonml 768 at http://support.appstate.edu Transition of Student Email to Gmail is Complete http://support.appstate.edu/news/transition-student-email-gmail-complete <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has completed the migration of student accounts to gmail servers. All student email has been transferred to gmail. If any student has any problems or questions about their email they should call Technical Support at 262-6266.</p> </div> </div> </div> Wed, 20 May 2009 12:20:00 +0000 meltonml 769 at http://support.appstate.edu Update on Transition of Student Email to Gmail http://support.appstate.edu/news/update-transition-student-email-gmail <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services is currently migrating student accounts to gmail servers again today (5/19). As students are migrated they may experience an interruption of service. This interruption may occur at any point in the day.</p> <p>During the migration, students will not be able to log into Appalnet. If an account is being migrated, the user will get a message that their username and password do not match. If users continue to attempt to log in, they will get a message that their account is locked.</p> </div> </div> </div> Tue, 19 May 2009 14:33:00 +0000 meltonml 770 at http://support.appstate.edu Email Issues http://support.appstate.edu/news/email-issues-0 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are email problems this morning with users having issues sending and receiving email in Thunderbird and other mail clients. If users log into Appalnet, they should be able to receive and send email. Our mail administrators are aware of the problem and are working to resolve it.</p> </div> </div> </div> Mon, 18 May 2009 12:27:00 +0000 meltonml 771 at http://support.appstate.edu Transition of Student Email to Gmail Scheduled for May 18th http://support.appstate.edu/news/transition-student-email-gmail-scheduled-may-18th <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>In August of 2008, Information Technology Services (ITS) partnered with Google to provide students with a new Email service called ASU Webmail powered by Google. &nbsp;&nbsp;All new freshmen students, admitted since August of 2008, have been utilizing this service for the past academic year. Very few reported problems had to be resolved from the pilot project.</p> <p>Beginning the week of May 18th, Information Technology Services plans to move forward with the transition to ASU Webmail powered by Google for all students. &nbsp;Any student that was currently enrolled or any student who may have graduated from August 2008 forward will be included in this process. During this transition week, all student email will be moved to the new service. &nbsp;Although most institutions did not include the transfer of email data, our support team felt that it would be more efficient to do so automatically during the one time conversion. &nbsp;Therefore, there may be some sporadic downtime for email access during the transition.&nbsp;</p> <p>Email will continue to be delivered to the appstate.edu address using the following address format &nbsp;– &lt;username&gt;@appstate.edu. The ASU Student Webmail powered by Google system uses AppalNet usernames and passwords. This allows your secure access to work for email and other Appalachian campus services during your enrollment and after you have graduated.&nbsp;</p> <p>Additionally, this change in Email account services provides all students with 7.3 Gb of data storage and file attachment sizes of up to 20 Mb. This service is free and includes on-going support from Goggle 24X7. &nbsp;For more information about this transition, please visit:<a href="http://support.appstate.edu/webmail" title="http://support.appstate.edu/webmail">http://support.appstate.edu/webmail</a>&nbsp;or contact our help desk at 6266</p> </div> </div> </div> Thu, 14 May 2009 14:20:07 +0000 robertsonrw 746 at http://support.appstate.edu Scheduled Maintenance – Saturday, May 16 http://support.appstate.edu/news/scheduled-maintenance-%E2%80%93-saturday-may-16 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled maintenance planned for Saturday morning, May 16th beginning at 7am.&nbsp; During this maintenance period, the following services will be affected:&nbsp; Email, Appalnet, Banner, iPrint, and iFolder.&nbsp; There will be two brief interruptions (approximately 15 minutes) to Banner services. The first interruption will occur at approximately 7am, and the second interruption will occur about one hour later.</p> <p>Interruptions to the iPrint and iFolder services will be brief but sporadic. The interruption to AppalNet and Email services will be more sustained. These service interruptions will begin at approximately 8am and will continue into the early afternoon. All incoming email will be queued and will be delivered at the end of the maintenance activity.</p> </div> </div> </div> Wed, 06 May 2009 14:20:07 +0000 robertsonrw 745 at http://support.appstate.edu Maintenance Scheduled for Appalachians Virtual Desktop Infrastructure (AppVDI) http://support.appstate.edu/news/maintenance-scheduled-appalachians-virtual-desktop-infrastructure-appvdi <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Appalachian's Virtual Desktop Infrastructure (AppVDI) will be down for a major maintenance from May 6th - 16th. ITS will be completely re-engineering this service to provide a quality service for our distance learning faculty and students.</p> </div> </div> </div> Mon, 04 May 2009 14:20:07 +0000 robertsonrw 744 at http://support.appstate.edu Problems with iprint on Campus http://support.appstate.edu/news/problems-iprint-campus <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There are currently problems with iprint on campus.&nbsp; Information Technology Services is currently working on resolving these issues.</p> <p>&nbsp;&nbsp;</p> </div> </div> </div> Thu, 30 Apr 2009 14:20:07 +0000 robertsonrw 743 at http://support.appstate.edu Transition to ASU Webmail powered by Google for all Students http://support.appstate.edu/news/transition-asu-webmail-powered-google-all-students <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>In August of 2008, Information Technology Services (ITS) partnered with Google to provide students with a new Email service called ASU Webmail powered by Google. &nbsp;&nbsp;All new freshmen students, admitted since August of 2008, have been utilizing this service for the past academic year. Very few reported problems had to be resolved from the pilot project.</p> <p>Beginning the week of May 18th, Information Technology Services plans to move forward with the transition to ASU Webmail powered by Google for all students. &nbsp;Any student that was currently enrolled or any student who may have graduated from August 2008 forward will be included in this process. During this transition week, all student email will be moved to the new service. &nbsp;Although most institutions did not include the transfer of email data, our support team felt that it would be more efficient to do so automatically during the one time conversion. &nbsp;Therefore, there may be some sporadic downtime for email access during the transition.&nbsp;</p> <p>Email will continue to be delivered to the appstate.edu address using the following address format &nbsp;– &lt;username&gt;@appstate.edu. The ASU Student Webmail powered by Google system uses AppalNet usernames and passwords. This allows your secure access to work for email and other Appalachian campus services during your enrollment and after you have graduated.&nbsp;</p> <p>Additionally, this change in Email account services provides all students with 7.3 Gb of data storage and file attachment sizes of up to 20 Mb. This service is free and includes on-going support from Goggle 24X7. &nbsp;For more information about this transition, please visit:<a href="http://support.appstate.edu/webmail" title="http://support.appstate.edu/webmail">http://support.appstate.edu/webmail</a>&nbsp;or contact our help desk at 6266.</p> </div> </div> </div> Wed, 29 Apr 2009 14:20:07 +0000 robertsonrw 742 at http://support.appstate.edu Pharos Printing http://support.appstate.edu/news/pharos-printing <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There is currently a problem with Pharos printing in the Computer Labs on Campus. This problem will likely persist for several hours but is being worked on by our Information Technology Services specialists.</p> </div> </div> </div> Tue, 28 Apr 2009 14:20:07 +0000 robertsonrw 740 at http://support.appstate.edu Pharos Printing Problem Has Been Corrected http://support.appstate.edu/news/pharos-printing-problem-has-been-corrected <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The problem with the Pharos printing in the Computer Labs on Campus has been corrected. &nbsp;We are sorry for any inconvenience this may have caused.</p> </div> </div> </div> Tue, 28 Apr 2009 14:20:07 +0000 robertsonrw 741 at http://support.appstate.edu Self Service Unavailable in AppalNET http://support.appstate.edu/news/self-service-unavailable-appalnet <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Access to the Self Service Tab in&nbsp;<strong>AppalNET</strong>&nbsp;is currently unavailable for all faculty, staff, and students.&nbsp;</p> <p>Access to Self Service can be reached through&nbsp;<strong>Direct Access</strong>&nbsp;at the following&nbsp;web address:</p> <p><a href="https://www.bannerweb.appstate.edu/pls/PROD/twbkwbis.P_WWWLogin" class="external-link">https://www.bannerweb.appstate.edu/pls/PROD/twbkwbis.P_WWWLogin</a></p> </div> </div> </div> Mon, 27 Apr 2009 14:20:07 +0000 robertsonrw 738 at http://support.appstate.edu Copyrighted material and the Higher Education Opportunity Act http://support.appstate.edu/news/copyrighted-material-and-higher-education-opportunity-act <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>In August of 2008, the Higher Education Opportunity Act was enacted.&nbsp; Section 29-A of this legislation states that universities must develop plans to effectively combat the unauthorized distribution of copyrighted material, including through the use of a variety of technology-based deterrents.&nbsp; Information Technology Services at Appalachian State University has been looking at several possible solutions to address this legislation.&nbsp; Beginning April 27th, and for the remainder of this semester, we will be testing a solution that will proactively notify our user population of network use that may lead to copyright infringement notices or legal action.&nbsp;&nbsp; Below is a sample of the letter:</p> <p><em>Sample letter:<br />Dear $NAME,<br />&nbsp;<br />This message has been automatically generated by a new system that Information Technology Services is evaluating. Based on the Higher Education Opportunity Act (29)(A) - {universities must develop plans to effectively combat the unauthorized distribution of copyrighted material, including through the use of a variety of technology-based deterrents.}&nbsp; Our goal is to proactively notify you of network use that may lead to Copyright Infringement notices or legal action.<br />&nbsp;<br />This new system has detected network traffic that indicates that a file-sharing program may be running on your computer.&nbsp; This is possibly because you have installed a program used for downloading and sharing songs, videos or computer programs. Media downloaded using this sort of program may be in violation of copyright. If this is the case, we recommend that you remove from your computer the program and any</em>&nbsp;<em>downloaded files. This system does not examine the contents of the files being transferred. It is possible that it has detected the download of non-copyrighted material or files to which you have licensed access such as online game updates.</em></p> <p><em>We understand that media downloading is a confusing subject, and have set up a website to help educate our user population. Please visit&nbsp;</em><a href="http://support.appstate.edu/dmca"><em>http:///support.appstate.edu/dmca</em></a><em>.<br />&nbsp;<br />If you don't believe that you are running a file sharing software, please reply to this message</em><em>&nbsp;so that your feedback can help us with this test.</em></p> </div> </div> </div> Fri, 24 Apr 2009 14:20:07 +0000 robertsonrw 736 at http://support.appstate.edu Power Outage in Raley http://support.appstate.edu/news/power-outage-raley <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>There was a brief power outage in Raley Hall this morning which may affected some computer services on campus.&nbsp; Our Systems Group is working&nbsp;to resolve any problems that may have resulted from this power outage.&nbsp; Please report any problems you may be experiencing to Tech Support at 262-6266.</p> </div> </div> </div> Mon, 06 Apr 2009 14:20:07 +0000 robertsonrw 730 at http://support.appstate.edu Aftermath of Conficker Virus Threat http://support.appstate.edu/news/aftermath-conficker-virus-threat <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>After a well publicized virus threat like Conficker, you can expect to see more scam messages trying to get users to follow malicious links to keep their computers protected.&nbsp; This is a scam that will cause your computer more problems if you click on the provided links.&nbsp; Any messages you receive like this should be deleted.&nbsp;If you have a question about whether a message is valid or not, you can call Tech Support at 262-6266.</p> <p>The following is an example of this type of message (without the active links):</p> <p><em>IMPORTANT NOTICE: Dangerous Computer Virus may hit your PC.</em></p> <p><em>The major Antivirus Companies are sounding the alarm about the Conficker computer virus that is making PC networks and home computers their slaves. Computer security analysts warn that the software worm will try to expand it's potential reach.</em></p> <p><em>&nbsp;Act Now and Stay Protected!&nbsp; Your Antivirus Code: 8463</em></p> <p><em>&nbsp;If your PC is infected the Conficker virus will block access to your important files, shut down your antivirus programs and disable Microsoft security updates. It will also install difficult to remove spyware into your computer system.</em></p> <p><em>"It is definitely serious." said Kevin Haley, director of security response at Symantec.&nbsp; Experts have said that the virus is thought to have already been embedded into millions of home computers and system networks across the globe. As a safeguard computer users are asked to password protect their computers, as well as update their anti-virus programs immediately.</em></p> <p><em>If you have not already be sure to download antivirus protection now.</em></p> <p><em>Best Regards,</em></p> <p><em>Steven Riley</em></p> <p><em>Online PC Protection</em></p> </div> </div> </div> Mon, 06 Apr 2009 14:20:07 +0000 robertsonrw 733 at http://support.appstate.edu Conficker Virus – Media Reports http://support.appstate.edu/news/conficker-virus-%E2%80%93-media-reports <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>Many of you have seen the 60 Minutes report titled, “The Internet Is Infected”, and other articles in the media about the potential for the Conficker virus, as we have received some questions this week regarding these reports.&nbsp; The bottom-line - there is certainly a lot of garbage and potential problems that can come from the Internet!</p> <p>Information Technology Services continues to strive to protect our university computers and our user population.&nbsp; We will continue to push critical windows updates and McAfee A/V antivirus updates on a timely basis.&nbsp; Not sure if your McAfee A/V is up-to-date?&nbsp;&nbsp; Right-click on the McAfee V shield icon near the clock in your system tray and choose update now.&nbsp;</p> <p>We are currently looking at some new products that may help to further protect us for spyware/ malware problems.&nbsp; We feel that we have a pretty good handle on the potential Conficker problem on our faculty and staff computer workstations.&nbsp;</p> <p>Some questions that have come up about Conficker:</p> <p><strong>Q: How do I know if I am infected?</strong></p> <p>A: The best way to know if you are infected is to run a good antivirus product. On-campus Windows PCs running the latest McAfee virus scan software and up-to-date virus definitions should be protected.&nbsp; One symptom that may indicate you are infected is finding that your computer is blocked from accessing the web sites of most security companies (symantec.com, nai.com) or microsoft.com.</p> <p><strong>Q: Can’t I just run free antivirus software?</strong></p> <p>A: Yes, but free products often aren’t thorough or comprehensive. Worse, the Internet is overflowing with fake free security scanners that actually infect your computer. Fake scanners such as “Antivirus 2008” are difficult to identify and have plagued hundreds of thousands of users around the world.&nbsp; We have McAfee Antivirus software (home edition) available for download from ASU tech support web site.</p> <p>For your home PC, let us remind you to keep your anti-virus software and Windows updates up to date. &nbsp;McAfee has also released a free Conficker removal tool.&nbsp; If you feel you are infected, you may download the Stinger removal tool from our Tech Support Website – <a href="http://support.appstate.edu" title="http://support.appstate.edu">http://support.appstate.edu</a>.</p> <p>Feel free to call our help desk at 828.262.6266 if you have any further questions, or come by our Computer Support Center in 1022 Old Library Classroom Building.</p> <p><strong>McAfee Stinger Download</strong>:&nbsp;&nbsp;<a href="http://vil.nai.com/vil/conficker_stinger/Stinger_Coficker.exe">http://vil.nai.com/vil/conficker_stinger/Stinger_Coficker.exe</a></p> </div> </div> </div> Tue, 31 Mar 2009 14:20:07 +0000 robertsonrw 725 at http://support.appstate.edu SAS License Renewal & SAS Survey http://support.appstate.edu/news/sas-license-renewal-sas-survey <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p><strong>SAS License Update for 2009<br /></strong>The SAS software license file been updated for 2009. Download the new license file through this web page:&nbsp;<br /><a href="http://support.appstate.edu/services/statistical-services/sas-and-jmp-licenses" title="http://support.appstate.edu/services/statistical-services/sas-and-jmp-licenses">http://support.appstate.edu/services/statistical-services/sas-and-jmp-licenses</a></p> <p>You will need to log in, and complete the presented form. Once the form has been submitted, you will receive an email with the file and instructions. &nbsp;If you need any help with this process, please submit a support request via&nbsp;<a href="http://support.appstate.edu/help" title="http://support.appstate.edu/help">http://support.appstate.edu/help</a></p> <p>Please note that the timing of this license file renewal is aggravating to us as well! &nbsp;We have asked SAS to please set renewal dates in June.<br />&nbsp;<br /><strong>SAS Survey<br /></strong>SAS is asking all universities to provide information regarding SAS use in higher education. The information you provide to us will help to ensure that our university is able to continue providing the SAS software for your use. Please take a few minutes and complete the following survey:<br /><a href="http://support.appstate.edu/services/statistical-services/sas-survey" title="http://support.appstate.edu/services/statistical-services/sas-survey">http://support.appstate.edu/services/statistical-services/sas-survey</a><br />&nbsp;<br />Thank you.<br />&nbsp;<br />The information within this email will also be posted on the Tech Support website at&nbsp;<a href="http://support.appstate.edu/" title="http://support.appstate.edu/">http://support.appstate.edu</a>.</p> </div> </div> </div> Wed, 25 Feb 2009 15:20:07 +0000 robertsonrw 723 at http://support.appstate.edu SAS License Update for 2009 http://support.appstate.edu/news/sas-license-update-2009 <div class="field field-type-text field-field-asu-news-desc"> <div class="field-label">Description:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> <p>The SAS software license file has been updated for 2009. Download the new license file by <a href="/services/statistical-services/sas-and-jmp-licenses">clicking here</a>, logging in, and completing the presented form. Once the form has been submitted, you will receive an email with the file and instructions.</p> </div> </div> </div> Fri, 20 Feb 2009 14:40:00 +0000 meltonml 88 at http://support.appstate.edu