Maintenance http://support.appstate.edu/maintenance en Wireless Maintenance, Friday morning, June 9, 2017 http://support.appstate.edu/maintenance/wireless-maintenance-friday-morning-june-9-2017 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> The network group plans to upgrade the wireless system Friday morning, June 9, 2017 during the schedule maintenance window. This will cause a brief outage of approximately 15 minutes to wireless service. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will upgrade the wireless system Friday morning, June 9, 2017 during the schedule maintenance window. This will cause a brief outage of approximately 15 minutes to wireless service.</p> </div> </div> </div> Tue, 06 Jun 2017 17:14:19 +0000 burwelllh 3288 at http://support.appstate.edu AppWorx Maintenance Saturday, June 3, 2017 http://support.appstate.edu/maintenance/appworx-maintenance-saturday-june-3-2017 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Due to an issue with Java client certificates utilized by the AppWorx Applications Manager, the DASH team will need to upgrade production AppWorx this Saturday, June 3, 2017. The upgrade will begin at 7 and should take no more than three hours. Jobs scheduled to run during that time will be delayed until the upgrade is complete. Please let us know if you have a concern. Banner Job Submission will be available. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Due to an issue with Java client certificates utilized by the AppWorx Applications Manager, the DASH team will need to upgrade production AppWorx this Saturday, June 3, 2017. The upgrade will begin at 7 and should take no more than three hours. Jobs scheduled to run during that time will be delayed until the upgrade is complete.</p> <p>Please let us know if you have a concern. Banner Job Submission will be available.</p> </div> </div> </div> Wed, 31 May 2017 19:51:38 +0000 burwelllh 3284 at http://support.appstate.edu Banner Maintenance, Saturday morning, April 29, 2017 http://support.appstate.edu/maintenance/banner-maintenance-saturday-morning-april-29-2017 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will conduct maintenance on Banner this Saturday morning, April 29, 2017. Banner and its associated systems will be unavailable from approximately 7 am until 9 am. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will conduct maintenance on Banner this Saturday morning, April 29, 2017. Banner and its associated systems will be unavailable from approximately 7 am until 9 am.</p> </div> </div> </div> Thu, 27 Apr 2017 15:34:44 +0000 burwelllh 3268 at http://support.appstate.edu AsULearn maintenance on Friday 3/24 at 6:30 a.m. http://support.appstate.edu/maintenance/asulearn-maintenance-friday-324-630-am <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> The AsULearn team will be utilizing the maintenance window on Friday, March 24th at 6:30 a.m. for a few updates. There will be a short outage while these updates are made. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The AsULearn team will be utilizing the maintenance window on&nbsp;Friday, March 24th at 6:30 a.m.&nbsp;for a few updates.&nbsp; There will be a short outage while these updates are made.</p> </div> </div> </div> Thu, 23 Mar 2017 12:55:56 +0000 burwelllh 3247 at http://support.appstate.edu AsULearn Maintenance - Tuesday morning - 6:45 - 7:00 am http://support.appstate.edu/maintenance/asulearn-maintenance-tuesday-morning-645-700-am <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> The AsULearn team will be taking advantage of the maintenance window on February 28th at 6:45 a.m. to install a Panopto update to fix some integration issues our users have been seeing over the past month. The update should take less than 10 minutes to install, and there will be a brief outage during this update process. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The AsULearn team will be taking advantage of the maintenance window on&nbsp;February 28th at 6:45 a.m.&nbsp;to install a Panopto update to fix some integration issues our users have been seeing over the past month.&nbsp; The update should take less than 10 minutes to install, and there will be a brief outage during this update process.</p> </div> </div> </div> Mon, 27 Feb 2017 20:23:50 +0000 burwelllh 3215 at http://support.appstate.edu December 16th and 17th Maintenance http://support.appstate.edu/maintenance/december-16th-and-17th-maintenance <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Upcoming IT maintenance on AsULearn, Appalnet, DegreeWorks, and Banner Friday morning, December 16 - AsULearn will be unavailable from 6 am until noon. Saturday, December 17 - Banner Production, Banner Reporting, Admission Pros, Appworks, DegreeWorks, e-Procurement and Appalnet will be unavailable beginning at 6 am . These will begin to become available throughout the morning. The Banner Reporting and Appworks outages will likely extend into the afternoon. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">Upcoming IT maintenance on AsULearn, Appalnet, DegreeWorks, and Banner</p> <p dir="ltr"></p> <p dir="ltr">Friday morning, December 16 - AsULearn will be unavailable from 6 am until noon.</p> <p>&nbsp;<br /> </p><p dir="ltr">Saturday, December 17 - Banner Production, Banner Reporting, Admission Pros, Appworks, DegreeWorks, e-Procurement and Appalnet will be unavailable beginning at 6 am . These will begin to become available throughout the morning. The Banner Reporting and Appworks outages will likely extend into the afternoon.</p> <p>Thank you, <br />IT Support Services</p> </div> </div> </div> Thu, 15 Dec 2016 20:59:41 +0000 slaglegb 3157 at http://support.appstate.edu Network Maintenance, Saturday morning 7:00 am 11/12/2016 http://support.appstate.edu/maintenance/network-maintenance-saturday-morning-700-am-11122016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> The networking group will take advantage of a scheduled maintenance window on Saturday morning. Work will begin at 7:00am and last for several hours. Impact to campus should be minimal but brief network outages are possible. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The networking group will take advantage of a scheduled maintenance widow on Saturday morning. Work will begin at 7:00am and last for several hours. Impact to campus should be minimal but brief network outages are possible.</p> </div> </div> </div> Fri, 11 Nov 2016 21:45:20 +0000 slaglegb 3132 at http://support.appstate.edu Maintenance, Tuesday morning 6 am, Banner connectivity could be affected http://support.appstate.edu/maintenance/maintenance-tuesday-morning-6-am-banner-connectivity-could-be-affected <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on Tuesday morning, November 1, from 6 am - 7 am. Users using Banner Self-Service or INB could lose their connection during this maintenance </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on Tuesday morning, November 1, from 6 am - 7 am. &nbsp;Users using Banner Self-Service or INB could lose their connection during this maintenance</p> </div> </div> </div> Mon, 31 Oct 2016 18:36:45 +0000 burwelllh 3121 at http://support.appstate.edu ITS will be performing maintenance on Analytics, Appalnet and Banner on Saturday morning, October 15, 2016 http://support.appstate.edu/maintenance/its-will-be-performing-maintenance-analytics-appalnet-and-banner-saturday-morning-octobe <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on Analytics, Appalnet and Banner on Saturday morning, October 15, 2016. Analytics will be unavailable from approximately 5 am until 7 am. Appalnet will be unavailable from approximately 10 am until noon. Banner Self Service will be unavailable from approximately 10 am until 11 am. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <h3>ITS will be performing maintenance on Analytics, Appalnet and Banner on Saturday morning, October 15, 2016. &nbsp;</h3> <ul> <li>Analytics will be unavailable from approximately 5 am until 7 am.</li> <li>Appalnet will be unavailable from approximately 10 am until noon. &nbsp;</li> <li>Banner Self Service will be unavailable from approximately 10 am until 11 am. &nbsp;</li> </ul> </div> </div> </div> Fri, 14 Oct 2016 15:03:15 +0000 brooksct 3104 at http://support.appstate.edu IT Maintenance, Friday morning,August 5 http://support.appstate.edu/maintenance/it-maintenance-friday-morningaugust-5 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance tomorrow morning, beginning at 5:30 am. AsULearn will have a brief 5 minute outage. Appalnet will be unavailable beginning at 5:30 am until approximately 7:00 am. Other systems with brief outages are: Listserv Drupal Research (youngstars, dsoftp, appalairdata) GA Web Services (Student/HR Data Mart) </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance tomorrow morning, beginning at 5:30 am.</p> <p>&nbsp;AsULearn will have a brief 5 minute outage. &nbsp;Appalnet will be unavailable beginning at 5:30 am until approximately 7:00 am.&nbsp;&nbsp;Other systems with brief outages are: <ul> <li>Listserv</li> <li>Drupal</li> <li>Research (youngstars, dsoftp, appalairdata)</li> <li>GA Web Services (Student/HR Data Mart)</li> </ul> </p> </div> </div> </div> Thu, 04 Aug 2016 19:26:40 +0000 burwelllh 3054 at http://support.appstate.edu IT Maintenance, Friday morning, July 29 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-july-29 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance to Banner systems on the morning of Friday, July 29, 2016. All work is expected to be accomplished during the published maintenance hours and service interruptions are anticipated to be brief. The following systems will be effected: General Events Alumni Self Service Production Workflow Recruiter Health Promotions Jump Forward </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance to Banner systems on the morning of Friday, July 29, 2016. All work is expected to be accomplished during the published maintenance hours and service interruptions are anticipated to be brief. The following systems will be effected:</p> <p>General Events<br />Alumni Self Service<br />Production Workflow<br />Recruiter<br />Health Promotions<br />Jump Forward</p> </div> </div> </div> Thu, 28 Jul 2016 15:36:05 +0000 burwelllh 3047 at http://support.appstate.edu AsULearn Maintenance, Tuesday morning, August 9, 2016 http://support.appstate.edu/maintenance/asulearn-maintenance-tuesday-morning-august-9-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> There will be maintenance on AsULearn on Tuesday morning, August 9. AsULearn will be unavailable from 6:00 am until approximately 8:00 am If you have any questions, please contact our help desk at 828-262-6266. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>There will be maintenance on AsULearn on Tuesday morning, August 9. &nbsp;AsULearn will be unavailable from 6:00 am until approximately 8:00 am</p> <p>If you have any questions, please contact our help desk at 828-262-6266.</p> </div> </div> </div> Thu, 28 Jul 2016 15:32:27 +0000 burwelllh 3046 at http://support.appstate.edu AsULearn and Turnitin Maintenance, Friday morning, July 29, 2016 http://support.appstate.edu/maintenance/asulearn-and-turnitin-maintenance-friday-morning-july-29-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> There will be maintenance on AsULearn and Turnitin on Friday morning, July 29. AsULearn will be unavailable from 6:00 am until 6:30 am. If you have any questions, please contact our help desk at 828-262-6266. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>There will be maintenance on AsULearn and Turnitin on Friday morning, July 29. &nbsp;AsULearn will be unavailable from 6:00 am until 6:30 am.</p> <p>If you have any questions, please contact our help desk at 828-262-6266.</p> </div> </div> </div> Thu, 28 Jul 2016 12:41:00 +0000 burwelllh 3045 at http://support.appstate.edu AsULearn Maintenance, Friday morning, July 22, 2016 http://support.appstate.edu/maintenance/asulearn-maintenance-friday-morning-july-22-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> On Friday, July 22nd, beginning at 6 AM, the AsULearn team will be doing some software updates to improve and enhance some of the AsULearn functionality for campus. The system will be unavailable at that time. It will be available by 9 AM at the latest. Should you have any questions or concerns, please contact our IT Help Desk at 6266. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, July 22nd, beginning at 6 AM, the AsULearn team will be doing some software updates to improve and enhance some of the AsULearn functionality for campus. The system will be unavailable at that time. It will be available by 9 AM at the latest.</p> <p>Should you have any questions or concerns, please contact our IT Help Desk at 6266.</p> </div> </div> </div> Mon, 11 Jul 2016 19:37:28 +0000 burwelllh 3042 at http://support.appstate.edu Degree Works Upgrade http://support.appstate.edu/maintenance/degree-works-upgrade <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Degree Works will be unavailable starting at noon on Friday, July 8 for a system upgrade. The upgrade is expected to be completed on Sunday, July 10th. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Degree Works will be unavailable starting at&nbsp;noon&nbsp;on&nbsp;Friday, July 8&nbsp;for a system upgrade. The upgrade is expected to be completed on&nbsp;Sunday, July 10th.&nbsp;</p> </div> </div> </div> Thu, 07 Jul 2016 18:04:34 +0000 burwelllh 3041 at http://support.appstate.edu AsULearn Maintenance, Friday morning, May 27, 2016 http://support.appstate.edu/maintenance/asulearn-maintenance-friday-morning-may-27-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Learning Technology Services will perform maintenance on AsULearn tomorrow morning, May 27. AsULearn will be unavailable from 6:30 am until 7:00 am. If you have any questions, please contact our help desk at 828-262-6266. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Learning Technology Services&nbsp;will perform maintenance on&nbsp;AsULearn tomorrow morning, May 27. AsULearn will be unavailable from 6:30 am until 7:00 am.</p> <p>If you have any questions, please contact our help desk at <a href="tel:828-262-6266" target="_blank">828-262-6266</a>.</p> </div> </div> </div> Thu, 26 May 2016 14:59:00 +0000 burwelllh 3019 at http://support.appstate.edu Banner System Upgrade - Saturday, May 28 http://support.appstate.edu/maintenance/banner-system-upgrade-saturday-may-28 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing a system upgrade on the Banner system beginning at 6 AM on Saturday, May 28. Work is expected to be completed by 6 PM. During this time, all Banner associated applications will be unavailable including: Appalnet Degree Works Banner Forms (Internet Native Banner) e-Procurement Faculty Self-Service Finance/Human Resources Self Service. Student Self-Service. My App Email will not be affected. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">ITS will be performing a system upgrade on the Banner system beginning at 6 AM on Saturday, May 28. Work is expected to be completed by 6 PM.</p> <p dir="ltr">During this time, all Banner associated applications will be unavailable including:</p> <ul> <li dir="ltr"> <p dir="ltr">Appalnet </p> </li> <li dir="ltr"> <p dir="ltr">Degree Works</p> </li> <li dir="ltr"> <p dir="ltr">Banner Forms (Internet Native Banner)</p> </li> <li dir="ltr"> <p dir="ltr">e-Print</p> </li> <li dir="ltr"> <p dir="ltr">e-Procurement</p> </li> <li dir="ltr"> <p dir="ltr">Faculty Self-Servic</p> </li> <li dir="ltr"> <p dir="ltr">Finance/Human Resources Self Service.</p> </li> <li dir="ltr"> <p dir="ltr">Student Self-Service.</p> </li> <li dir="ltr"> <p dir="ltr">My App </p> </li> </ul> <p>Email will not be affected.</p> </div> </div> </div> Thu, 26 May 2016 13:48:08 +0000 burwelllh 3018 at http://support.appstate.edu Fire Alarm Testing in Peacock Data Center, Tuesday morning, May 17 http://support.appstate.edu/maintenance/fire-alarm-testing-peacock-data-center-tuesday-morning-may-17 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing fire alarm testing in the Peacock Data Center on Tuesday morning, May 17. This will take place at 4 am, no outages are expected. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing fire alarm testing in the Peacock Data Center on Tuesday morning, May 17. This will take place at 4 am, no outages are expected.</p> </div> </div> </div> Mon, 16 May 2016 13:41:11 +0000 burwelllh 3000 at http://support.appstate.edu AsULearn Maintenance, Friday morning, May 20, 2016 http://support.appstate.edu/maintenance/asulearn-maintenance-friday-morning-may-20-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> AsULearn will undergo a system update on Friday morning, May 20, 2016. The maintenance will begin at 6 am and should be completed by 9 am. During this time, AsULearn will be unavailable. If you have any questions, please contact our Help Desk, 262-6266. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">AsULearn will undergo a system update on Friday morning, May 20, 2016.&nbsp; The maintenance will begin at 6 am and should be completed by 9 am.&nbsp; During this time, AsULearn will be unavailable. &nbsp;</p> <p>If you have any questions, please contact our Help Desk, 262-6266.</p> </div> </div> </div> Mon, 16 May 2016 13:17:19 +0000 burwelllh 2999 at http://support.appstate.edu Maintenance on GearUp Database, Tuesday morning, April 5, 2016 http://support.appstate.edu/maintenance/maintenance-gearup-database-tuesday-morning-april-5-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> On Tuesday, April 5, 2016, ITS will be performing maintenance on the GearUp database. The maintenance is not expected to impact performance or availability of the system. All work is anticipated to be accomplished within the published maintenance window. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On&nbsp;Tuesday, April 5, 2016, ITS will be performing maintenance on the GearUp database. The maintenance is not expected to impact performance or availability of the system. All work is anticipated to be accomplished within the published maintenance window.</p> </div> </div> </div> Thu, 31 Mar 2016 15:10:14 +0000 burwelllh 2979 at http://support.appstate.edu AppalNet restart, Friday morning, March 25 http://support.appstate.edu/maintenance/appalnet-restart-friday-morning-march-25 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> AppalNet will require a restart on the morning of Friday, March 25, 2016. All work is expected to be completed within the published maintenance window. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>AppalNet will require a restart on the morning of Friday, March 25, 2016. All work is expected to be completed within the published maintenance window.</p> </div> </div> </div> Thu, 24 Mar 2016 17:52:37 +0000 burwelllh 2975 at http://support.appstate.edu AsULearn Database Maintenance 3/11/16 http://support.appstate.edu/maintenance/asulearn-database-maintenance-31116 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Please be advised that our Systems Group will make use of the maintenance window on Friday morning, March 11th, beginning at 6AM to apply OS patches/updates. The process should take approximately 30 minutes for the update and reboot. AsULearn will be in placed in maintenance mode at 6AM, and will be unavailable for approximately a half hour. We apologize for any inconvenience this may cause, but database maintenance is important to the reliable performance of the application. Many thanks! AsULearn Administrators </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Please be advised that our Systems Group will make use of the maintenance window&nbsp;on Friday&nbsp;morning,&nbsp;March 11th, beginning at&nbsp;6AM&nbsp;to apply OS patches/updates. The process should take approximately 30 minutes for the update and reboot.</p> <p>AsULearn will be in placed in maintenance mode at&nbsp;6AM, and will be unavailable for approximately a half hour.</p> <p>We apologize for any inconvenience this may cause, but database maintenance is important to the reliable performance of the application.</p> <p>Many thanks!</p> <p>AsULearn Administrators</p> </div> </div> </div> Thu, 10 Mar 2016 20:42:12 +0000 slaglegb 2942 at http://support.appstate.edu Banner Maintenance, Saturday morning, March 12, 2016 http://support.appstate.edu/maintenance/banner-maintenance-saturday-morning-march-12-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on the Banner modules on Saturday, March 12, 2016. The maintenance will begin at 8:00 am and last most of the morning. During this time Banner Forms (Internet Native Banner) and Banner Self Service will remain unavailable. In addition, Appalnet, e-Procurement and e-Invoice will be unavailable at times. Email will be available. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on the Banner modules on Saturday, March 12, 2016. The maintenance will begin at 8:00 am and last most of the morning. During this time Banner Forms (Internet Native Banner) and Banner Self Service will remain unavailable.</p> <p>In addition, Appalnet, e-Procurement and e-Invoice will be unavailable at times. Email will be available.</p> </div> </div> </div> Thu, 10 Mar 2016 14:03:03 +0000 burwelllh 2941 at http://support.appstate.edu Banner Maintenance, Saturday morning, February 13, 2016 http://support.appstate.edu/maintenance/banner-maintenance-saturday-morning-february-13-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> IT will be performing maintenance on Banner and Banner related systems on Saturday, February 13, 2016. Maintenance will begin at 4AM and is expected to be completed by noon. Service interruptions to the following systems can be expected during this window: Banner ODS Degree Works AppalNet Admission Pros eProcurement </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>IT will be performing maintenance on Banner and Banner related systems on Saturday, February 13, 2016. Maintenance will begin at 4AM and is expected to be completed by noon. Service interruptions to the following systems can be expected during this window:</p> <ul> <li>Banner</li> <li>ODS</li> <li>Degree Works</li> <li>AppalNet</li> <li>Admission Pros</li> <li>eProcurement</li> </ul> </div> </div> </div> Thu, 11 Feb 2016 17:59:33 +0000 burwelllh 2916 at http://support.appstate.edu Appalnet Maintenance, Saturday morning, January 16, 2016 http://support.appstate.edu/maintenance/appalnet-maintenance-saturday-morning-january-16-2016 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> AppalNet will be unavailable tomorrow, January 16, 2016 for approximately two hours during the morning hours for maintenance. No other systems should be impacted. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>AppalNet will be unavailable tomorrow, January 16, 2016 for approximately two hours during the morning hours for maintenance. No other systems should be impacted.</p> </div> </div> </div> Fri, 15 Jan 2016 16:08:05 +0000 burwelllh 2876 at http://support.appstate.edu Campus Data Centers Preventative Maintenance, Saturday, November 21 http://support.appstate.edu/maintenance/campus-data-centers-preventative-maintenance-saturday-november-21 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> On Saturday, Nov.21, ITS will be performing preventative maintenance on the backup power systems in both Campus Data Centers. This work will start around 8:30 am and take about 6 hours to complete. Additionally, ITS will be completing the firmware upgrades to the rack power distribution units in both data centers. There are no planned service outages due to this work. If you have any questions, please contact the Help Desk. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, Nov.21, ITS will be performing preventative maintenance on the backup power systems in both Campus Data Centers. This work will start around&nbsp;8:30 am and take about 6 hours to complete.&nbsp; Additionally, ITS will be completing the firmware upgrades to the rack power distribution units in both data centers.</p> <p>There are no planned service outages due to this work.</p> <p>If you have any questions, please contact the Help Desk</p> </div> </div> </div> Wed, 18 Nov 2015 21:01:06 +0000 burwelllh 2848 at http://support.appstate.edu Banner System Upgrade - Saturday, November 14 http://support.appstate.edu/maintenance/banner-system-upgrade-saturday-november-14 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Banner </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p dir="ltr">ITS will be performing a system upgrade on the Banner system beginning at 6 am on Saturday, November 14 and lasting until 7pm.</p> <p>During this time, some Banner associated applications will be unavailable including Banner Forms (Internet Native Banner) and e-Procurement.</p> <ul> <li><strong>Student Self-Service</strong> will be unavailable from 6 am - 10 am.</li> <li><strong>My App</strong> will be unavailable from 6 am - 10 am.</li> <li><strong>Faculty Self-Service</strong> will be unavailable from 6 am - 10 am.</li> <li><strong>Finance/Human Resources Self Service</strong> will be unavailable from 7 am - 7 pm.</li> <li><strong>Appalnet</strong> will be unavailable from 9 am - 10 am.</li> </ul> <p>Email will not be affected.</p> </div> </div> </div> Thu, 12 Nov 2015 14:18:00 +0000 burwelllh 2837 at http://support.appstate.edu Banner Maintenance, Friday morning, October 2, 2015 http://support.appstate.edu/maintenance/banner-maintenance-friday-morning-october-2-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> x </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing its standard patching of Banner INB and SSB production servers early Friday morning. Banner services will remain available during the maintenance, but users with active or residual connections may be disconnected. All work will be completed before 7:00 AM.</p> </div> </div> </div> Thu, 01 Oct 2015 18:10:21 +0000 burwelllh 2804 at http://support.appstate.edu Maintenance on uDesk, Tuesday morning, September 22 http://support.appstate.edu/maintenance/maintenance-udesk-tuesday-morning-september-22 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> On Tuesday, September 22, from 5 -6 am, ITS will be performing maintenance on the uDesk Virtual Desktop system. uDesk will be unavailable during this time. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, September 22, &nbsp;from 5 -6 am, ITS will be performing maintenance on the uDesk Virtual Desktop system. &nbsp;uDesk will be unavailable during this time.</p> </div> </div> </div> Mon, 21 Sep 2015 17:48:37 +0000 burwelllh 2795 at http://support.appstate.edu Maintenance on AsULearn, Friday morning, August 7 http://support.appstate.edu/maintenance/maintenance-asulearn-friday-morning-august-7 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> During the early morning hours of Friday, August 7, AsULearn will be down for a software update and database maintenance beginning at 6:00 AM. The outage is expected to last about 90 minutes, with all services restored before 8:00 AM on Friday morning. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>During the early morning hours of Friday, August 7, AsULearn will be down for a software update and database maintenance beginning at 6:00 AM. The outage is expected to last about 90 minutes, with all services restored before 8:00 AM on Friday morning.</p> </div> </div> </div> Wed, 22 Jul 2015 20:37:23 +0000 burwelllh 2743 at http://support.appstate.edu Network Maintenance, Friday morning, July 3, 2015 http://support.appstate.edu/maintenance/network-maintenance-friday-morning-july-3-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing Networking maintenance on Friday morning, July 3 from 6 am - 8 am. There will be an outage of the VOIP for ITS during this time. Friday is a university holiday. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing Networking maintenance on Friday morning, July 3 from 6 am - 8 am. There will be an outage of the VOIP for ITS during this time. Friday is a university holiday.</p> </div> </div> </div> Tue, 30 Jun 2015 12:53:08 +0000 burwelllh 2735 at http://support.appstate.edu Banner Memory Upgrade, Saturday, June 13 http://support.appstate.edu/maintenance/banner-memory-upgrade-saturday-june-13 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> x </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will perform and upgrade of memory for the Banner Servers on Saturday morning, June 13 beginning at 6 am.</p> <p>During this time there will the following outages:</p> <ul> <li>Two brief outages (~10 mins) of Banner production between the hours of 6 am and 9 am.</li> <li>Two brief outages of Banner reporting/ODS between 9 am and 11 am.</li> <li>Degree Works Test - outage of approximately one hour between 9 am and 11 am.</li> <li>AppalNet outage - approximately 2 hours between 7 am and 9 am.</li> </ul> <p>All work should be completed by noon.</p> <p>&nbsp;</p> </div> </div> </div> Wed, 10 Jun 2015 19:35:20 +0000 burwelllh 2714 at http://support.appstate.edu AsULearn Maintenance, Friday morning, May 29 http://support.appstate.edu/maintenance/asulearn-maintenance-friday-morning-may-29 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> x </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will taken offline briefly on the morning of Friday, May 29th 2015, for maintenance on the AsULearn database. Maintenance will begin at 6:30 AM that morning, and should be complete in less than an hour. Please schedule your AsULearn use that morning around the scheduled maintenance to avoid any surprises or lost work.</p> </div> </div> </div> Mon, 25 May 2015 18:45:42 +0000 burwelllh 2691 at http://support.appstate.edu Banner Maintenance, Friday morning, May 22 http://support.appstate.edu/maintenance/banner-maintenance-friday-morning-may-22 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on Banner Production Web Servers from 5 -6 am on Friday, May 22. During this time there could be brief outages in Banner. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on Banner Production Web Servers from 5 -6 am on Friday, May 22.&nbsp; During this time there could be brief outages in Banner.</p> </div> </div> </div> Thu, 21 May 2015 17:19:32 +0000 burwelllh 2686 at http://support.appstate.edu Maintenance on Banner Reporting - Weekend of May 22-24 http://support.appstate.edu/maintenance/maintenance-banner-reporting-weekend-may-22-24 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> x </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday evening, May 22, beginning at 10 pm, ITS will perform maintenance on ODS - Banner Reporting. Banner Reporting will remain unavailable throughout the day on Saturday and Sunday, May 23 &amp; 24. All systems will be operational by Monday morning.</p> <p>The maintenance on Banner storage modules previously planned for Friday evening, May 22 has been postponed to avoid any impact on this maintenance.</p> </div> </div> </div> Tue, 19 May 2015 17:25:50 +0000 burwelllh 2685 at http://support.appstate.edu Banner Maintenance, Weekend of May 22-24, 2015 http://support.appstate.edu/maintenance/banner-maintenance-weekend-may-22-24-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on the Banner storage modules beginning at 5pm on Friday, May 22 and lasting until 6 am Saturday, May 23. During this time all Banner associated applications will be unavailable including Banner Forms (Internet Native Banner) and Banner Self Service. In addition, AdmissionPros, Appalnet, DegreeWorks, and e-Procurement will be unavailable. Email will be available unless accessed through Appalnet. On Saturday morning, May 23rd, maintenance will continue on ODS - Banner Reporting. Banner Reporting will remain unavailable throughout the day on Saturday and Sunday, May 24. All systems will be operational by Monday morning. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on the Banner storage modules beginning at 5pm on Friday, May 22 and lasting until 6 am Saturday, May 23.</p> <p>During this time all Banner associated applications will be unavailable including Banner Forms (Internet Native Banner) and Banner Self Service. In addition, AdmissionPros, Appalnet, DegreeWorks, and e-Procurement will be unavailable. Email will be available unless accessed through Appalnet.</p> <p>On Saturday morning, May 23rd, maintenance will continue on ODS - Banner Reporting. Banner Reporting will remain unavailable throughout the day on Saturday and Sunday, May 24. All systems will be operational by Monday morning.</p> </div> </div> </div> Wed, 06 May 2015 20:35:42 +0000 burwelllh 2670 at http://support.appstate.edu AsULearn Upgrade - Friday morning 5/15/15 http://support.appstate.edu/maintenance/asulearn-upgrade-friday-morning-51515 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> AsULearn will be upgraded on the morning of Friday, May 15th 2015, to Moodle version 2.8.5+. Beginning at 6:00 AM that morning, AsULearn will be unavailable for roughly 2 hours as the system and some plugin components are upgraded to their most current released versions. While the upgrade is being conducted, users attempting to access AsULearn will see a message that the system is &quot;Undergoing maintenance.&quot; </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will be upgraded on the morning of Friday, May 15th 2015, to Moodle version 2.8.5+. Beginning at 6:00 AM that morning, AsULearn will be unavailable for roughly 2 hours as the system and some plugin components are upgraded to their most current released versions. While the upgrade is being conducted, users attempting to access AsULearn will see a message that the system is "Undergoing maintenance."</p> <p>&nbsp;</p> </div> </div> </div> Fri, 01 May 2015 13:55:57 +0000 burwelllh 2664 at http://support.appstate.edu Maintenance on Wireless System, Friday morning, April 24, 2015 http://support.appstate.edu/maintenance/maintenance-wireless-system-friday-morning-april-24-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on the Wireless System on Friday morning, April 24, 2015. The maintenance will begin at 5:00 am and will be complete by 6:00 am. There will be interruptions in service during this time. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on the Wireless System on Friday morning, April 24, 2015. The maintenance will begin at 5:00 am and will be complete by 6:00 am. There will be interruptions in service during this time.</p> </div> </div> </div> Thu, 23 Apr 2015 13:15:58 +0000 burwelllh 2648 at http://support.appstate.edu Maintenance on Banner, Banner Reporting and ePrint, Saturday, April 11, 2015 http://support.appstate.edu/maintenance/maintenance-banner-banner-reporting-and-eprint-saturday-april-11-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on Degree Works, Banner, Banner Reporting, and ePrint, on Saturday, April 11, 2015. This maintenance will begin at 6:00 am and will last until approximately noon. During this time, there will be brief outages of Admission Pros, Appworx, Degree Works, ePrint, ODS - Banner Reporting, and SIPPRD. Appalnet and Self Service will have extended outages. Email (unless accessed through Appalnet) and AsULearn will remain available during this maintenance </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on Degree Works, Banner, Banner Reporting, and ePrint, on Saturday, April 11, 2015. This maintenance will begin at 6:00 am and will last until approximately noon. During this time, there will be brief outages of Admission Pros, Appworx, Degree Works, ePrint, ODS - Banner Reporting, and SIPPRD.</p> <p>Appalnet and Self Service will have extended outages.</p> <p>Email (unless accessed through Appalnet) and AsULearn will remain available during this maintenance</p> </div> </div> </div> Wed, 08 Apr 2015 22:02:22 +0000 burwelllh 2633 at http://support.appstate.edu Maintenance on Wireless System, Friday morning, April 10, 2015 http://support.appstate.edu/maintenance/maintenance-wireless-system-friday-morning-april-10-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on the Wireless System on Friday morning, April 10, 2015. The maintenance will begin at 5:00 am and will be complete by 6:00 am. There will be interruptions in service during this time. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on the Wireless System on Friday morning, April 10, 2015.&nbsp; The maintenance will begin at 5:00 am and will be complete by 6:00 am.&nbsp; There will be interruptions in service during this time.</p> </div> </div> </div> Wed, 08 Apr 2015 19:58:49 +0000 burwelllh 2632 at http://support.appstate.edu Banner Maintenance, Saturday, March 14, 2015 http://support.appstate.edu/maintenance/banner-maintenance-saturday-march-14-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-email-text"> <div class="field-label">Email Text:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> ITS will be performing maintenance on the Banner modules on Saturday, March 14, 2015. The maintenance will begin at 6:00 am and last most of the day. During this time Banner Forms (Internet Native Banner) and Banner Self Service will remain unavailable during this time. In addition, AdmissionPros, Appalnet, DegreeWorks, and e-Procurement will be unavailable at times. Email will be available unless accessed through Appalnet. </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on the Banner modules on Saturday, March 14, 2015. The maintenance will begin at 6:00 am and last most of the day. During this time Banner Forms (Internet Native Banner) and Banner Self Service will remain unavailable during this time.</p> <p>In addition, AdmissionPros, Appalnet, DegreeWorks, and e-Procurement will be unavailable at times. Email will be available unless accessed through Appalnet.</p> </div> </div> </div> Tue, 10 Mar 2015 18:00:29 +0000 burwelllh 2620 at http://support.appstate.edu Wireless System Maintenance - Tuesday morning, March 10, 2015 http://support.appstate.edu/maintenance/wireless-system-maintenance-tuesday-morning-march-10-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>There will be maintenance on the wireless system&nbsp;from 5:00 - 6:00 am on Tuesday, March 10.&nbsp; There will be an interruption in wireless service during this time.</p> </div> </div> </div> Mon, 09 Mar 2015 17:04:07 +0000 burwelllh 2619 at http://support.appstate.edu Maintenance on Banner, Saturday, March 14, 2015 http://support.appstate.edu/maintenance/maintenance-banner-saturday-march-14-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be upgrading Banner modules on Saturday March 14th beginning at 6:00 am and lasting most of the day. Banner Forms (inb) and Banner Self-Service will be remain unavailable during this time frame.</p> </div> </div> </div> Fri, 06 Mar 2015 19:51:26 +0000 burwelllh 2618 at http://support.appstate.edu Maintenance, Tuesday morning, March 10, 2015 http://support.appstate.edu/maintenance/maintenance-tuesday-morning-march-10-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing an upgrade of the Shibboleth authentication system on Tuesday, March 10 at 12:01 AM. The upgrade is expected to take approximately one hour and during this time access to systems authenticated by Shibboleth will be inaccessible. These systems include AsULearn and&nbsp;PeopleAdmin.</p> </div> </div> </div> Fri, 06 Mar 2015 19:50:33 +0000 burwelllh 2617 at http://support.appstate.edu Maintenance on ePrint - Tuesday morning, February 17 http://support.appstate.edu/maintenance/maintenance-eprint-tuesday-morning-february-17 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>During the Tuesday morning February 17th scheduled maintenance window, ITS will be upgrading the Eprint system. Only a short period of unavailability is expected.</p> </div> </div> </div> Fri, 13 Feb 2015 15:40:51 +0000 burwelllh 2600 at http://support.appstate.edu Maintenance - Saturday morning, February 14, 2015 http://support.appstate.edu/maintenance/maintenance-saturday-morning-february-14-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on Saturday morning, February 14, 2015 beginning at approximately 5am until approximately noon. Appalnet will experience an outage of approximately 3 hours during this period of time.</p> </div> </div> </div> Thu, 12 Feb 2015 19:18:23 +0000 burwelllh 2598 at http://support.appstate.edu Wireless Maintenance, Friday morning, January 30, 2015 http://support.appstate.edu/maintenance/wireless-maintenance-friday-morning-january-30-2015 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> Email Tech List </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will&nbsp;be upgrading the wireless system on Friday morning, January 30.&nbsp; This wireless maintenance will start at 5:00 AM and be complete by 6:00 AM. During this maintenance, there will be an interruption in wireless service.</p> </div> </div> </div> Thu, 29 Jan 2015 15:59:00 +0000 burwelllh 2591 at http://support.appstate.edu Maintenance on the Banner Web Server, Thursday morning, January 29 http://support.appstate.edu/maintenance/maintenance-banner-web-server-thursday-morning-january-29 <div class="field field-type-text field-field-maintenance-email-tech"> <div class="field-label">Email Tech List:&nbsp;</div> <div class="field-items"> <div class="field-item odd"> No </div> </div> </div> <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Thursday morning between 4am and 6am, ITS will perform Banner WebServer maintenance.&nbsp; There will be a short interruption of service of Banner INB, Banner SSB, and EInvoice.</p> </div> </div> </div> Wed, 28 Jan 2015 22:13:37 +0000 burwelllh 2583 at http://support.appstate.edu Brief Banner Maintenance on Saturday morning, January 24 http://support.appstate.edu/maintenance/brief-banner-maintenance-saturday-morning-january-24 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be perform maintenance to Production Banner Self-Service on Saturday January 24th beginning at 7:00 am and ending no later than 7:30 am. Little or no outages are expected</p> </div> </div> </div> Fri, 23 Jan 2015 16:29:04 +0000 burwelllh 2579 at http://support.appstate.edu Maintenance on DegreeWorks, Friday morning, January 23 http://support.appstate.edu/maintenance/maintenance-degreeworks-friday-morning-january-23 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>There will be a brief outage of less than 10 minutes on DegreeWorks on Friday morning at approximately 6:30 am, January 23rd.&nbsp;</p> </div> </div> </div> Thu, 22 Jan 2015 19:29:49 +0000 burwelllh 2573 at http://support.appstate.edu Preventative Maintenance on On-Campus Data Center, Saturday, January 17, 2015 http://support.appstate.edu/maintenance/preventative-maintenance-campus-data-center-saturday-january-17-2015 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing Fire Suppression System testing on the On-Campus Data Center on Saturday, January 17, 2015 begiining at 10am.&nbsp; There will be no outages due to this work.</p> <p>&nbsp;</p> </div> </div> </div> Thu, 15 Jan 2015 16:24:42 +0000 burwelllh 2565 at http://support.appstate.edu Data Center Move Update http://support.appstate.edu/maintenance/data-center-move-update <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>We are approaching the final steps in our planned data center move. While this is a major undertaking, the move has been carefully planned and timed to create a phased approach with the least impact possible on campus productivity.&nbsp; Our ITS team has met with many areas of the university to understand Appalachian’s commitments during this time and to adjust the schedule as needed.</p> <p>&nbsp;</p> <p><strong>On Saturday, December 20, email will be down for approximately 2 hours.&nbsp; All email will be queued and delivered.</strong></p> <p>&nbsp;</p> <p>More information about the Data Center move is below and also provided on the website: &nbsp;<a href="http://cio.appstate.edu/about/news/data-center-move">http://cio.appstate.edu/about/news/data-center-move</a></p> <p>&nbsp;</p> <p>&nbsp;</p> <table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td valign="top" width="298"> <p><strong>Saturday, &nbsp; December 20</strong></p> <p><strong>8am – &nbsp; 10am</strong></p> </td> <td valign="top" width="437"> <ul> <li>&nbsp; Email &nbsp; will be down for approximately 2 hours.&nbsp; All email will be queued and &nbsp; delivered.</li> </ul> </td> </tr> <tr> <td valign="top" width="298"> <p><strong>Friday, &nbsp; December 26</strong></p> </td> <td valign="top" width="437"> <ul> <li>&nbsp; To perform &nbsp; a complete back up of Banner prior to the major move: <ul> <li>&nbsp; DegreeWorks &nbsp; will be unavailable starting at 8 AM</li> <li>&nbsp; AdmissionPros &nbsp; will be unavailable starting at Noon</li> <li>&nbsp; Banner &nbsp; will be unavailable beginning at 5 PM</li> </ul> </li> <li>&nbsp; These &nbsp; applications will become available by Monday, December 29 at 5 PM</li> </ul> </td> </tr> <tr> <td valign="top" width="298"> <p><strong>Saturday, &nbsp; December 27 through Monday December 29 5 PM</strong></p> </td> <td valign="top" width="437"> <ul> <li>&nbsp; The &nbsp; major move is scheduled to take place while the university is closed.&nbsp; <strong>Email</strong> &nbsp; <strong>will be</strong> <strong>available</strong> and Appalachian’s web presence will remain up</li> <li>&nbsp; Banner &nbsp; will not be available</li> <li>&nbsp; Self-service &nbsp; will not be available (including Parent Portal, Student Accounts, Financial &nbsp; Aid)</li> <li>&nbsp; ASULearn &nbsp; will not be available</li> <li>&nbsp; For a &nbsp; complete list of services not available, go to our website <a href="http://cio.appstate.edu/about/news/data-center-move/list-services-affected">http://cio.appstate.edu/about/news/data-center-move/list-services-affected</a></li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>Thank you for your consideration in helping us implement a successful project.</p> <p>&nbsp;</p> <p>Sincerely,</p> <p>&nbsp;</p> <p>Cathy Bates</p> <p>Chief Information Officer</p> </div> </div> </div> Tue, 16 Dec 2014 14:25:05 +0000 taubmanjl 2541 at http://support.appstate.edu AsULearn Maintenance - Tuesday morning, December 2, 12:01 am http://support.appstate.edu/maintenance/asulearn-maintenance-tuesday-morning-december-2-1201-am <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>&nbsp;</p> <p>During the early morning hours of Tuesday, December 2, AsULearn will be down for several hours for database maintenance, beginning at approximately 12:01 am. The outage is expected to last 2 hours, with service restored well before 5:00 AM on Tuesday morning.</p> <p>&nbsp;</p> </div> </div> </div> Mon, 01 Dec 2014 21:19:10 +0000 burwelllh 2527 at http://support.appstate.edu Reminder - Student Wireless Unavailable Wednesday morning, November 26 http://support.appstate.edu/maintenance/reminder-student-wireless-unavailable-wednesday-morning-november-26 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Please be aware that, due to the planned data center move, wireless access in residence halls will be unavailable on the morning of Wednesday, November 26. Wireless access will be available in academic and administrative campus buildings (including the library) for students during this time, via the "ASU-Visitor" wireless network.</p> <p>If you have any questions or concerns regarding the planned outages, please email <a href="mailto:cio@appstate.edu">cio@appstate.edu</a></p> <p>Thank you for your consideration in helping us implement a successful project.</p> <p>&nbsp;</p> <p> <br clear="all" /> </p> <p>&nbsp;</p> </div> </div> </div> Tue, 25 Nov 2014 14:23:21 +0000 burwelllh 2518 at http://support.appstate.edu IT Maintenance, Friday and Saturday mornings, November 14 & 15, 2014 http://support.appstate.edu/maintenance/it-maintenance-friday-and-saturday-mornings-november-14-15-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, November 14, ITS will be performing maintenance on the uStor storage system. This work will start at 5:30am and be completed by 6:00 am.</p> <p>No service outages are expected due to this work.</p> <p>On Saturday, Nov. 15, ITS will be performing maintenance on the UPS battery backup systems for the Campus Data Centers and on the VMware Virtual Infrastructure. This maintenance will start around 9 am and be completed by 12 pm.</p> <p>No service outages are expected due to this work.</p> </div> </div> </div> Fri, 14 Nov 2014 16:02:28 +0000 burwelllh 2506 at http://support.appstate.edu Update - Microsoft Security Vulnerability http://support.appstate.edu/maintenance/update-microsoft-security-vulnerability <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>In response to a severe vulnerability announced by Microsoft for Windows servers, ITS System Administrators worked through the early hours this morning to apply security patches to over 200 servers. A majority of the servers were successfully patched. Today we will resolve lingering issues with a small number of servers and conclude patching this evening after business hours. Outages will be isolated and brief and will not impact large portions of campus as last night's patches did.</p> <p>Additionally, Windows security updates will be distributed today for Windows desktop systems. Please run these updates as soon as you are prompted by the update notification and reboot your machine.</p> <p>As with any scheduled patching process, if you experience any problems with Windows services today or have any questions please contact the Help Desk at 262-6266 as soon as possible.</p> <p>Again, thank you for your patience and assistance during this time. By addressing these critical vulnerabilities quickly, we minimize several significant risks to the University.</p> </div> </div> </div> Thu, 13 Nov 2014 14:49:04 +0000 burwelllh 2504 at http://support.appstate.edu Critical IT Maintenance tonight at 5pm - Microsoft Security Vulnerability http://support.appstate.edu/maintenance/critical-it-maintenance-tonight-5pm-microsoft-security-vulnerability <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Microsoft has disclosed a severe vulnerability in virtually all versions of Windows. Because of the severity of the issue, ITS will begin patching all of our Windows servers starting at 5PM this evening (Wednesday, November 12, 2014).</p> <p>Please expect brief outages of Windows based services throughout the night and early morning hours. There will generally be one brief outage of each service.</p> <p>Services that have a potentially widespread impact on campus are wireless networking and uDesk. Services that will NOT be impacted include Email, AsULearn, Banner and DegreeWorks.</p> <p>We apologize in advance for any service interruptions but we are taking this vulnerability very seriously and are working quickly to mitigate any potential damage to campus resources.</p> </div> </div> </div> Wed, 12 Nov 2014 21:52:08 +0000 burwelllh 2501 at http://support.appstate.edu Maintenance on Wireless System, Tuesday morning, October 28, 2014 http://support.appstate.edu/maintenance/maintenance-wireless-system-tuesday-morning-october-28-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on our wireless system on Tuesday morning, October 28th from 6:00 - 7:00 am.&nbsp; There will be an interruption in the wireless service during this time.</p> <p>&nbsp;</p> </div> </div> </div> Fri, 24 Oct 2014 19:09:08 +0000 burwelllh 2483 at http://support.appstate.edu Maintenance on MetroCluster Storage system, Friday morning, October 17 http://support.appstate.edu/maintenance/maintenance-metrocluster-storage-system-friday-morning-october-17 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, October 17 at 7am, ITS will be performing maintenance on the MetroCluster Storage system. The maintenance will take about 10 minutes to complete, and no service outages are expected due to this work.</p> <p>&nbsp;</p> </div> </div> </div> Wed, 15 Oct 2014 15:35:54 +0000 burwelllh 2470 at http://support.appstate.edu Maintenance on Wireless System, Friday morning, October 17 http://support.appstate.edu/maintenance/maintenance-wireless-system-friday-morning-october-17 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday morning, October 17, from 6&nbsp; am until approximately 7 am, ITS will be performing maintenance on the wireless system.&nbsp; During this time, there will be an interruption in wireless service.</p> </div> </div> </div> Wed, 15 Oct 2014 15:34:27 +0000 burwelllh 2469 at http://support.appstate.edu Maintenance Scheduled - Saturday, October 18, 2014 http://support.appstate.edu/maintenance/maintenance-scheduled-saturday-october-18-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, October 18, starting at 9am, ITS will be performing maintenance on the UPS systems in the Peacock and Anne Belk Data Centers. This work will take several hours to complete. No service outages are expected due to this work.</p> </div> </div> </div> Fri, 10 Oct 2014 13:39:53 +0000 burwelllh 2455 at http://support.appstate.edu AsULearn Scheduled Maintenance, Thursday morning, October 16th at 6:30 am http://support.appstate.edu/maintenance/asulearn-scheduled-maintenance-thursday-morning-october-16th-630-am <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will be unavailable from 6:30 am – 8:00 am on Thursday morning, October 16th (the first day of Fall Break) for maintenance.</p> </div> </div> </div> Tue, 07 Oct 2014 13:42:16 +0000 burwelllh 2447 at http://support.appstate.edu Maintenance, Friday morning, September 26, 2014 http://support.appstate.edu/maintenance/maintenance-friday-morning-september-26-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on several web servers on the morning of Friday, September 26, 2014. This maintenance will result in very brief interruptions (approximately one minute) to the following services:</p> <ul> <li>Shibboleth</li> <li>Drupal</li> <li>Some departmental websites</li> </ul> <p>The maintenance will begin at 5AM and will be completed before 7AM.</p> </div> </div> </div> Thu, 25 Sep 2014 14:46:47 +0000 burwelllh 2434 at http://support.appstate.edu Maintenance affecting many services, Saturday and Sunday, Sept 6 & 7 and Saturday, Sept 13 http://support.appstate.edu/maintenance/maintenance-affecting-many-services-saturday-and-sunday-sept-6-7-and-saturday-sept-13 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On <strong>Saturday September 6th</strong> 2014<strong> all Banner systems will be unavailable</strong> due to maintenance beginning at 6:00 am. Work is expected to continue until late afternoon.</p> <p>On <strong>Sunday, September 7th</strong>, 2014, maintenance will be performed on the server that hosts AppalNet and a portion of our directory services. The maintenance will begin at 5:00 AM with outages to many services occurring throughout the morning and early afternoon. <strong>Expect interruptions to key services such as AsULearn, AppalNet, Banner Self-Service, Email and other services authenticating via Shibboleth.</strong> While Email will be unavailable during a portion of this maintenance, incoming mail will be held and delivered once the maintenance is complete.</p> <p>On <strong>Saturday September 13th</strong> 2014 beginning at 6:00 am <strong>all Banner systems will be unavailable</strong> due to upgrades to Advancement, Finance and Human Resources modules. These systems will be unavailable until late afternoon.</p> </div> </div> </div> Tue, 02 Sep 2014 19:50:40 +0000 burwelllh 2409 at http://support.appstate.edu IT Maintenance, Friday morning, August 29, 2014 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-august-29-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, Aug. 29, at 7:00 am, ITS will be performing maintenance on the NetApp Metrocluster storage system. No service outages are expected due to this work.</p> </div> </div> </div> Wed, 27 Aug 2014 19:11:34 +0000 burwelllh 2405 at http://support.appstate.edu IT Maintenance, Friday morning, August 22, 2014 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-august-22-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be adjusting and rebooting the database server that serves AsULearn beginning at 6:00 AM on Friday.</p> <p>AsULearn will be unavailable until the server is back online. The work is expected to be complete by 7:00 AM.</p> </div> </div> </div> Wed, 20 Aug 2014 21:03:32 +0000 burwelllh 2399 at http://support.appstate.edu AsULearn Software Upgrade 12:00 AM (midnight) to 7:00 AM on Tuesday, 8/12/2014 http://support.appstate.edu/maintenance/asulearn-software-upgrade-1200-am-midnight-700-am-tuesday-8122014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Learning Technology Services (LTS) will be updating the operating system and software code that run AsULearn on Tuesday, August 12th, 2014, to implement new features, security fixes, and functionality improvements in AsULearn. The update procedures will begin at around midnight and are expected to be complete by 7:00 AM that morning.</p> <p>While maintenance is underway, users attempting to visit AsULearn will see a message informing them that AsULearn is undergoing maintenance. We anticipate that AsULearn will be fully back in service by 7:00 AM.</p> </div> </div> </div> Fri, 08 Aug 2014 12:25:17 +0000 burwelllh 2391 at http://support.appstate.edu IT Maintenance, Wednesday morning, July 30 http://support.appstate.edu/maintenance/it-maintenance-wednesday-morning-july-30 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Wed., July 30, ITS will be performing Emergency Maintenance in the Peacock Data Center. This maintenance will start at 7:00 am and be completed by 7:30 am. No service outages are planned due to this maintenance.</p> <p>&nbsp;</p> </div> </div> </div> Tue, 29 Jul 2014 21:03:30 +0000 slaglegb 2379 at http://support.appstate.edu IT Maintenance, Friday morning, August 1 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-august-1 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, Aug. 1, ITS will be performing maintenance on the NetApp MetroCluster Storage system. This maintenance will start at 7am and take about 30 minutes to complete. No service outages are expected due to this work.</p> </div> </div> </div> Tue, 29 Jul 2014 15:54:44 +0000 burwelllh 2378 at http://support.appstate.edu IT Maintenance, Friday Morning , July 18 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-july-18-1 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday July 18 between midnight and 7 am, Systems will be applying critical patches to two of the SQL servers during the regularly scheduled maintenance window. Password change, timeclocks, Select Survey, EMS, and Tech Excel will all be down briefly while the patches are applied.</p> </div> </div> </div> Thu, 17 Jul 2014 16:34:11 +0000 whittngtondl 2364 at http://support.appstate.edu IT Maintenance, Friday Morning , July 18 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-july-18-0 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday July 18 between midnight and 7 am, Systems will be applying critical patches to two of the SQL servers during<br /> the regularly scheduled maintenance window. Password change, timeclocks, Select Survey, EMS, and Tech Excel will all be down briefly while the patches are applied.</p> </div> </div> </div> Thu, 17 Jul 2014 16:05:56 +0000 whittngtondl 2362 at http://support.appstate.edu IT Maintenance, Friday Morning, July 18 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-july-18 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, July 18, from 6am to 8am, ITS will be performing maintenance on the Virtualization Services. No service outages are planned due to this maintenance.</p> </div> </div> </div> Wed, 16 Jul 2014 15:49:47 +0000 burwelllh 2361 at http://support.appstate.edu IT Maintenance, Tuesday morning, June 24 http://support.appstate.edu/maintenance/it-maintenance-tuesday-morning-june-24 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday morning, June 24, ITS and the Physical Plant will be performing preventative maintenance on the Belk Data Center cooling system. This work will begin at 6:15am and take approximately 1 hour to complete. No service outages are expected due to this work.</p> </div> </div> </div> Wed, 18 Jun 2014 14:17:16 +0000 burwelllh 2339 at http://support.appstate.edu IT Maintenance, Saturday, June 14 http://support.appstate.edu/maintenance/it-maintenance-saturday-june-14 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance to the auxiliary database servers on Saturday, June 14 beginning at 6AM. Please expect brief outages for the following systems:</p> <ul> <li>Degree Works</li> <li>eProcurement</li> <li>Admission Pros</li> <li>SIPPRD</li> <li>FRPROD13</li> <li>Grid Control</li> </ul> <p>In addition, AppalNet will experience a more prolonged outage (1-2 hours). All work is expected to be completed by noon.</p> </div> </div> </div> Tue, 10 Jun 2014 16:51:17 +0000 burwelllh 2337 at http://support.appstate.edu IT Maintenance on Banner, Tuesday morning, June 10, 2014 http://support.appstate.edu/maintenance/it-maintenance-banner-tuesday-morning-june-10-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday morning, June 10th, ITS will perform maintenance on Banner beginning at 7am until 8am. There could be sporadic outages in Banner during this time.</p> </div> </div> </div> Mon, 09 Jun 2014 19:35:16 +0000 burwelllh 2332 at http://support.appstate.edu IT Maintenance, Friday morning, May 30th http://support.appstate.edu/maintenance/it-maintenance-friday-morning-may-30th <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday morning, May 30th at 6:30 am, ITS will perform maintenance on the chat server. No other service outages is expected due to this work and the maintenance should be complete by 7:30 am.</p> </div> </div> </div> Wed, 28 May 2014 19:25:45 +0000 burwelllh 2325 at http://support.appstate.edu IT Maintenance on Banner, Tuesday morning, May 27 http://support.appstate.edu/maintenance/it-maintenance-banner-tuesday-morning-may-27 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday morning, May 27th, ITS will perform maintenance on Banner beginning at 6am until 7:30 am.&nbsp; Banner will be unavailable during this time.</p> </div> </div> </div> Mon, 26 May 2014 17:07:17 +0000 burwelllh 2316 at http://support.appstate.edu IT Networking Maintenance, Friday morning, May 23 http://support.appstate.edu/maintenance/it-networking-maintenance-friday-morning-may-23 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday morning, May 23, at 6:30 am, ITS Networking will reboot a network switch in the Raley Data Center.&nbsp; No service outage is expected due to this work.</p> </div> </div> </div> Thu, 22 May 2014 20:39:42 +0000 burwelllh 2315 at http://support.appstate.edu IT Maintenance, Tuesday morning, May 20, 2014 http://support.appstate.edu/maintenance/it-maintenance-tuesday-morning-may-20-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, May 20, from 6:30 to 7:30, ITS and the Physical Plant will be performing maintenance on the Raley Data Center cooling system. No service outage is expected due to this work.</p> </div> </div> </div> Mon, 19 May 2014 19:28:13 +0000 burwelllh 2312 at http://support.appstate.edu Network Impact from Trivette Hall Project, Friday morning, May 14th http://support.appstate.edu/maintenance/network-impact-trivette-hall-project-friday-morning-may-14th <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday morning, May 14th, ITS will take advantage of the published maintenance window to allow contractors for the Trivette Hall project to hook up their new generator. This work will involve interrupting power to our Networking equipment located in Trivette Hall. This equipment feeds all buildings in the stadium area as well as most buildings and residence halls on the west side of campus. Network connectivity for these buildings will be impacted from 4:30am until 8am on Friday morning.</p> </div> </div> </div> Wed, 14 May 2014 18:04:58 +0000 burwelllh 2308 at http://support.appstate.edu Banner Upgrades - Saturday, May 17, 2014 http://support.appstate.edu/maintenance/banner-upgrades-saturday-may-17-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday morning May 17th, ITS will&nbsp;upgrade the General, Student, Accounts Receivable, Financial Aid and Events Management modules on the ASU Banner Production System beginning at 4:30 am.</p> <p>Due to these upgrade processes, Banner will be unavailable until the application of these upgrades and testing is complete. It is anticipated these processes will be completed by mid to late afternoon on Saturday.</p> <p>&nbsp;</p> </div> </div> </div> Tue, 13 May 2014 20:29:36 +0000 burwelllh 2307 at http://support.appstate.edu Upgrade to TechExcel - Tuesday morning, May 13, 2014 http://support.appstate.edu/maintenance/upgrade-techexcel-tuesday-morning-may-13-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will&nbsp;perform an upgrade to our Incident Management system, TechExcel on Tuesday morning, May 13, 2014.&nbsp; TechExcel will be unavailable from 12:01 am until 7:00 am on Tuesday morning.&nbsp; Also note that the login screen for TechExcel will&nbsp;now include the ITS logo after this upgrade.&nbsp; Please contact the Help Desk at 262-6266 with any questions.&nbsp;</p> </div> </div> </div> Mon, 12 May 2014 15:25:47 +0000 burwelllh 2300 at http://support.appstate.edu IT Maintenance, Tuesday morning, May 13, 2014 http://support.appstate.edu/maintenance/it-maintenance-tuesday-morning-may-13-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, May 13, ITS will be performing maintenance on the Storage Network in the Raley Data Center. This maintenance will start at 6:30 am and will last about 30 minutes. No service outages are expected due to this work.</p> </div> </div> </div> Mon, 12 May 2014 13:21:22 +0000 burwelllh 2299 at http://support.appstate.edu Casper Server Upgrades and Maintenance Rescheduled for May 9 http://support.appstate.edu/maintenance/casper-server-upgrades-and-maintenance-rescheduled-may-9 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The updates to the Casper server, originally planned for May 7-8 have been rescheculed to Friday morning, May 9th.&nbsp; The Casper servers will be off-line at 12:01 am Friday morning.</p> </div> </div> </div> Wed, 07 May 2014 14:18:18 +0000 burwelllh 2294 at http://support.appstate.edu IT Maintenance, Friday morning, May 9, 2014 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-may-9-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, May 9, ITS and the Physical Plant will be performing maintenance on the Raley Data Center cooling systems. This work will begin at 6:30 am and last about 1 hour. No service outages are expected due to this work.</p> </div> </div> </div> Wed, 07 May 2014 13:07:18 +0000 burwelllh 2293 at http://support.appstate.edu Casper Server Upgrades and Maintenance Scheduled for May 7-8 http://support.appstate.edu/maintenance/casper-server-upgrades-and-maintenance-scheduled-may-7-8 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Apple Systems will be updating our internal Casper Servers to the latest 9.31 version.</p> <p>This is a major version change and requires OS upgrades to our Xserves that run Casper, complete backup and fresh install of the Casper Server and Database as well as the upgrade process from v8 to v9.</p> <p>We also need to update our Netboot images with the latest Casper tools</p> <p>We anticipate this process will take both days to fully complete.</p> <p>Afterwards we will make the new 9.31 Casper Tools available for you to download and begin using.</p> <p>During this time you will not have access to any Casper or Netboot Services. Please plan accordingly.</p> </div> </div> </div> Wed, 30 Apr 2014 19:35:06 +0000 burwelllh 2277 at http://support.appstate.edu IT Maintenance, Friday morning, May 2, 2014 http://support.appstate.edu/maintenance/it-maintenance-friday-morning-may-2-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, May 2, from 6:30 am to 7:30 am, ITS will be performing maintenance on the network in the Raley Data Center. No service outages are expected due to this work.</p> </div> </div> </div> Tue, 29 Apr 2014 14:02:42 +0000 burwelllh 2275 at http://support.appstate.edu IT Maintenance, Tuesday morning, April 29, 2014 http://support.appstate.edu/maintenance/it-maintenance-tuesday-morning-april-29-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday morning, April 29, ITS and the Physical Plant will be performing preventative &nbsp;maintenance on the Belk Data Center cooling system. &nbsp;This work will begin at 6:15am and take approximately 1 hour to complete. &nbsp;No service outages are expected due to this work.</p> </div> </div> </div> Mon, 28 Apr 2014 14:27:12 +0000 burwelllh 2271 at http://support.appstate.edu IT Maintenance, Tuesday and Friday mornings, April 8 & 11, 2014 http://support.appstate.edu/maintenance/it-maintenance-tuesday-and-friday-mornings-april-8-11-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, April 8 and Friday, April 11, from 5am - 7:30 am, ITS will be performing maintenance on the NetApp storage system. No service outages are expected due to this maintenance.</p> </div> </div> </div> Mon, 07 Apr 2014 17:15:01 +0000 burwelllh 2225 at http://support.appstate.edu AsULearn Software and System Upgrades moved to Tuesday morning, May 20, 2014 http://support.appstate.edu/maintenance/asulearn-software-and-system-upgrades-moved-tuesday-morning-may-20-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>AsULearn Software Upgrade 5:00 AM to 7:00 AM on Tuesday, 5/20/2014</p> <p>Learning Technology Services (LTS) will be updating the operating system and software code that run AsULearn on Tuesday, May 20th, 2014 (rescheduled from Thursday, May 15th), to implement new features, security fixes, and functionality improvements in AsULearn. The update procedures will begin at 5:00 AM and are expected to be complete by 7:00 AM that day.</p> <p>While maintenance is underway, users attempting to visit AsULearn will see a message from their browsers that they cannot connect or that the site cannot be found. We anticipate that AsULearn will be back in service by 7:00 AM.</p> </div> </div> </div> Tue, 01 Apr 2014 14:31:40 +0000 burwelllh 2222 at http://support.appstate.edu AsULearn Maintenance Planned Friday morning, March 28, 2014 http://support.appstate.edu/maintenance/asulearn-maintenance-planned-friday-morning-march-28-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Learning Technology Services (LTS) plans to utilize the published maintenance window on Friday, March 28,&nbsp;beginning at&nbsp;6am, to implement fixes in AsULearn to address intermittent failures to send emails from AsULearn forums. We expect the necessary work to take an hour or less.</p> <p>While maintenance is underway, users visiting AsULearn will see a message that states "The site is undergoing maintenance and is currently not available." AsULearn is expected to be fully back in service by 7:00 AM.</p> </div> </div> </div> Wed, 26 Mar 2014 17:48:22 +0000 burwelllh 2211 at http://support.appstate.edu IT Maintenance, Saturday, March 15, 2014 http://support.appstate.edu/maintenance/it-maintenance-saturday-march-15-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will utilize the published maintenance window on Saturday, March 15th, to complete work originally scheduled over Christmas Break.</p> <p>This work will create an impact for most IT services, as the nature of this work focuses primarily on the campus data network, both internally and externally to campus. This work will begin early on Saturday, and though it will not create an outage for the entire period, users should expect instability and connectivity delays throughout the entire maintenance period.</p> </div> </div> </div> Wed, 26 Feb 2014 21:37:35 +0000 burwelllh 2167 at http://support.appstate.edu IT Maintenance, Tuesday morning, February 18, 2014 http://support.appstate.edu/maintenance/it-maintenance-tuesday-morning-february-18-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, February 18, ITS will be performing maintenance on the Virtualization and Network systems in the Belk Data Center. This work will begin around 5:00 am and last 2 hours. No service outages are expected.</p> </div> </div> </div> Mon, 17 Feb 2014 15:00:15 +0000 burwelllh 2141 at http://support.appstate.edu IT Maintenance, Saturday morning, February 15, 2014 http://support.appstate.edu/maintenance/it-maintenance-saturday-morning-february-15-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, Feb. 15, ITS will be performing maintenance on the UPS battery backup system in the Belk DC. The work will start around 8:00 am and take about 3 hours to complete.</p> <p>No service outages are expected due to this work.</p> </div> </div> </div> Fri, 14 Feb 2014 15:49:06 +0000 burwelllh 2137 at http://support.appstate.edu Network Maintenace - Tuesday morning, January 21, 2014 http://support.appstate.edu/maintenance/network-maintenace-tuesday-morning-january-21-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be conducting Network maintenance on Tuesday morning, January 21, 2014.&nbsp; No service outages are expected due to this work.</p> </div> </div> </div> Thu, 16 Jan 2014 18:41:43 +0000 burwelllh 2098 at http://support.appstate.edu Network Maintenace Scheduled for December 21 & 22, postponed http://support.appstate.edu/maintenance/network-maintenace-scheduled-december-21-22-postponed <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The scheduled Network Maintenance for Saturday and Sunday, December 21st and 22nd has been postponed.&nbsp; This maintenance will be rescheduled after January1st.&nbsp;</p> </div> </div> </div> Fri, 20 Dec 2013 18:25:32 +0000 burwelllh 2094 at http://support.appstate.edu License Server Maintenance - January 2 & 3, 2014 http://support.appstate.edu/maintenance/license-server-maintenance-january-2-3-2014 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>License servers for JAWS, Kurzweil, Maple, Minitab, SPSS, and SYSSTAT will be down. These software titles will not be usable those days.</p> </div> </div> </div> Fri, 20 Dec 2013 15:10:01 +0000 burwelllh 2093 at http://support.appstate.edu AsULearn Maintenance-moved to Tuesday 12/17 http://support.appstate.edu/maintenance/asulearn-maintenance-moved-tuesday-1217 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Please note the change of schedule for the maintenance originally planned for AsULearn on Monday 12/16:</p> <p>&nbsp;</p> <p>In order to prevent conflicts with the End-of-Term grade processing, the AsULearn maintenance originally planned for Monday has been rescheduled to begin on Tuesday, December 17, at 12:00pm (noon).&nbsp; AsULearn will undergo a code and system update which will take the system offline for students and faculty and may extend into Tuesday evening, depending on the time required to vet the operation of the updated system and address any issues that might be discovered.</p> </div> </div> </div> Wed, 11 Dec 2013 21:38:02 +0000 millerjl5 2075 at http://support.appstate.edu AsULearn Maintenance-Monday afternoon &Tuesday morning, December 16&17 http://support.appstate.edu/maintenance/asulearn-maintenance-monday-afternoon-tuesday-morning-december-1617 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will undergo a code and system update on Monday, December 16th, 2013, beginning immediately after the final grade submission deadline that day (1:00pm).&nbsp; This maintenance will take AsULearn offline for students and faculty, and may extend into Tuesday, depending on the time required to vet the operation of the updated system and address any issues that might be discovered.</p> </div> </div> </div> Wed, 11 Dec 2013 14:06:37 +0000 millerjl5 2074 at http://support.appstate.edu Maintenance Schedule for Remainder of December http://support.appstate.edu/maintenance/maintenance-schedule-remainder-december <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS has scheduled several maintenance events during the later half of December:</p> <p>Tues. Dec. 17 from 4:00 am - 8:00 am,&nbsp;ITS will be performing maintenance on the uDesk Virtual Desktop system. During this maintenance period, uDesk will not be available.</p> <p>Friday, Dec. 20 from 12:00 am - 2:00 am, ITS will be performing maintenance on the NetApp storage systems. No service outage is expected due to this work.</p> <p>Friday, Dec. 20 from 6:30 am - 8:00 am, ITS will be working with our vendor on performing the annual fire alarm system test in the Raley Data Center. No service outage is expected due to this work.</p> <p>Saturday, December 21 and Sunday December 22 – ITS will be performing Network maintenance, more specific details on the times and service outages will be sent out in an additional maintenance message.</p> <p>Monday, Dec. 23 from 10:00 am - 5:00 pm,&nbsp;ITS will be performing maintenance on the Battery backup UPS systems in the Raley and Belk Data Centers. No service outage is expected due to this work.</p> </div> </div> </div> Tue, 10 Dec 2013 21:36:58 +0000 burwelllh 2073 at http://support.appstate.edu Banner Maintenance - Saturday, December 14, 2013 http://support.appstate.edu/maintenance/banner-maintenance-saturday-december-14-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, December 14, 2013, ITS will perform maintenance on the Banner production and reporting servers. This maintenance will begin at 6 AM and will be completed by noon. Expect two brief outages of the Banner production and ODS systems during these hours.</p> </div> </div> </div> Tue, 10 Dec 2013 14:23:04 +0000 burwelllh 2071 at http://support.appstate.edu Maintenance, Friday morning, December 6, 2013 http://support.appstate.edu/maintenance/maintenance-friday-morning-december-6-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday morning, December 6th, ITS will be performing networking maintenance from 5am -7:30am.&nbsp; This maintenance is in preparation for a larger maintenance project during the weekend of December 21st and 22nd.&nbsp; No service outages are expected due to this work.</p> <p>If you have any questions, please contact the Help Desk at 262-6266.</p> <p>&nbsp;</p> </div> </div> </div> Thu, 05 Dec 2013 20:17:45 +0000 burwelllh 2062 at http://support.appstate.edu Maintenance - Virtualization Services, Tuesday and Friday mornings, Nov 19 & 22 http://support.appstate.edu/maintenance/maintenance-virtualization-services-tuesday-and-friday-mornings-nov-19-22 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, Nov. 19 and Friday, Nov. 22, ITS will be performing maintenance on the Virtualization Services from 6 am to 8 am. No service outages are expected due to this work.</p> <p>If you have any questions on this, please contact the Help Desk at 262-6266.</p> </div> </div> </div> Mon, 18 Nov 2013 18:23:27 +0000 burwelllh 2039 at http://support.appstate.edu Maintenance on Several Systems including Banner, Saturday, November 23, 2013 http://support.appstate.edu/maintenance/maintenance-several-systems-including-banner-saturday-november-23-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, November 23, 2013, ITS will be performing maintenance on several services:</p> <p>Starting at 6:00 am, ITS will be performing maintenance on the Banner system. This maintenance will last until early evening. During this time, Banner will be unavailable. AppalNet will also be unavailable for much of this time.</p> <p>ITS will also be performing maintenance on Admissions Pros, Degree Works, eProcurement and other auxiliary databases. These programs will experience multiple brief outages throughout the morning hours.</p> <p>Please contact the Help Desk at 262-6266 if you have any questions.</p> </div> </div> </div> Fri, 15 Nov 2013 20:43:42 +0000 burwelllh 2035 at http://support.appstate.edu Maintenance Scheduled, Friday morning, November 15 http://support.appstate.edu/maintenance/maintenance-scheduled-friday-morning-november-15 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, Nov. 15, ITS will be performing maintenance on the NetApp MetroCluster storage system. The work will start at 7 am and will take about 15 minutes to complete. No service outage is expected due to this work.</p> <p>In addition to the previously announced maintenance for Saturday, Nov. 16, ITS will also be performing maintenance on the Virtualization Services. This work will start around 8 am and will take approximately 3 hours to complete. No service outages are expected due to this work.</p> </div> </div> </div> Tue, 12 Nov 2013 21:07:35 +0000 burwelllh 2028 at http://support.appstate.edu Cooling System Maintenance, Tuesday morning, November 12 http://support.appstate.edu/maintenance/cooling-system-maintenance-tuesday-morning-november-12 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On, Tuesday, Nov. 12, 2013, ITS and the Physical Plant will be performing preventative maintenance on the cooling systems in the Raley Data Center. This work will start around 6 am and should finish by 8 am. No service outages are planned due to this work.</p> </div> </div> </div> Mon, 11 Nov 2013 21:04:34 +0000 burwelllh 2020 at http://support.appstate.edu Maintenance on Wireless Scheduled, Friday morning, November 8 http://support.appstate.edu/maintenance/maintenance-wireless-scheduled-friday-morning-november-8 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, November 8, from 6am – 7am, ITS will be performing maintenance on the Wireless system. During this maintenance, there will be an interruption in wireless service.</p> </div> </div> </div> Thu, 07 Nov 2013 14:20:35 +0000 burwelllh 2016 at http://support.appstate.edu Maintenance Scheduled, Saturday morning, November 9, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-saturday-morning-november-9-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, Nov. 9, 2013, ITS will be performing preventative maintenance on the Raley and Belk Data Center's Battery Backup UPS systems. &nbsp;This maintenance will start on Saturday morning and require 10 to 12 hours to complete. &nbsp;No service outages are planned due to this work.</p> <p>If you have any questions, please contact the Help Desk at 262-6266.</p> </div> </div> </div> Thu, 31 Oct 2013 15:14:13 +0000 burwelllh 2008 at http://support.appstate.edu October 17th Maintenance Update http://support.appstate.edu/maintenance/october-17th-maintenance-update <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>In an effort to correct some potential instability in our network, our Network vendor has recommended a firmware upgrade to our internet firewalls. As we have already identified tomorrow morning to do maintenance on the Western North Carolina Library Network, and because we don't foresee an outage from this upgrade, ITS will use tomorrow morning's window for this work.</p> <p>If you have any questions, please contact the helpdesk at 828-262-6266</p> </div> </div> </div> Wed, 16 Oct 2013 19:47:19 +0000 slaglegb 1986 at http://support.appstate.edu Upcoming Computer Maintenance, October 17th, 18th & 25th http://support.appstate.edu/maintenance/upcoming-computer-maintenance-october-17th-18th-25th <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Thursday, October 17th, from 6:30 – 7:30 am, ITS will be conducting maintenance on the Western North Carolina Library Network. The following Library services will be affected: APPSearch, Classic Catalog, access to library provided databases, and Interlibrary Loan.&nbsp; Please direct questions to 828-262-2774.</p> <p>On Friday, October 18th, from 6:00 am – 8:00 am, ITS will be performing maintenance on AsULearn. AsULearn will be unavailable during this time.</p> <p>On Friday, October 25th from 6:00 am - 7:00 am, ITS will be performing maintenance on Banner. Banner and AppalNet will be unavailable during this time. Other systems may be briefly impacted.</p> </div> </div> </div> Fri, 11 Oct 2013 16:09:24 +0000 burwelllh 1984 at http://support.appstate.edu Maintenance Scheduled, Friday morning, October 11, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-friday-morning-october-11-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, October 11, from 6am - 7am, ITS will be performing maintenance on Banner. Banner will not be available during this time.</p> </div> </div> </div> Mon, 07 Oct 2013 13:34:18 +0000 burwelllh 1980 at http://support.appstate.edu Maintenance Scheduled, Friday morning, October 4, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-friday-morning-october-4-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, Oct. 4, from 5 am to 7 am, ITS will be performing maintenance on the uDesk virtual desktop system. &nbsp;During this time uDesk will not be available for use.&nbsp;</p> <p>If you have any questions, please contact the Help Desk at 262-6266.</p> </div> </div> </div> Thu, 03 Oct 2013 17:11:52 +0000 burwelllh 1977 at http://support.appstate.edu Maintenance Scheduled, Tuesday morning, October 1, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-tuesday-morning-october-1-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, Oct. 1, 2013 from 7am to 8am, ITS and the Physical plant will be performing preventative maintenance on the cooling systems in the Raley Data Center. No service outage is expected due to this work.</p> <p>If you have any questions, please contact the Help Desk at 262-6266.</p> </div> </div> </div> Fri, 27 Sep 2013 15:34:12 +0000 burwelllh 1968 at http://support.appstate.edu Maintenance Scheduled, Friday morning, September 27, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-friday-morning-september-27-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On, Friday, Sept. 27, 2013, ITS will be performing maintenance on the Virtualization Systems and MetroCluster Storage system. The maintenance will start at 6 am and last until 8 am. No service outages are expected due to this maintenance.</p> <p>If you have any questions, please contact the Help Desk at 262-6266.</p> </div> </div> </div> Thu, 26 Sep 2013 14:46:26 +0000 burwelllh 1966 at http://support.appstate.edu Banner Upgrade, Saturday, September 14, 2013 http://support.appstate.edu/maintenance/banner-upgrade-saturday-september-14-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Banner will be unavailable on Saturday, September 14, due to major module upgrades. Both INB and All Self Service modules will be unavailable during this time period.</p> <p>This is expected to be a full day outage.</p> </div> </div> </div> Fri, 06 Sep 2013 18:09:55 +0000 burwelllh 1934 at http://support.appstate.edu Maintenance Scheduled, Friday morning, September 13, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-friday-morning-september-13-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will take advantage of our published maintenance window, scheduled for Friday, September 13 to move the Interactive Video service network to our new 10Gig edge.</p> <p>During this window from 6:30 - 7:30 Interactive Video Services will be unavailable for use by faculty and staff.</p> </div> </div> </div> Wed, 04 Sep 2013 20:57:54 +0000 burwelllh 1928 at http://support.appstate.edu Early morning Maintenance, Friday, August 23, 2013 http://support.appstate.edu/maintenance/early-morning-maintenance-friday-august-23-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On, Friday, Aug. 23, 2013,&nbsp;ITS will be performing maintenance on the Virtualization services systems. This maintenance will start at 6:00 am and last until 8:00 am. No service outages are expected due to this work.</p> <p>If you have any questions, please contact the ITS Help Desk at x6266.</p> </div> </div> </div> Thu, 22 Aug 2013 13:27:05 +0000 burwelllh 1907 at http://support.appstate.edu Early morning Maintenance, Friday, August 16, 2013 http://support.appstate.edu/maintenance/early-morning-maintenance-friday-august-16-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On&nbsp;Friday, August 16, 2013, ITS will be performing two early morning maintenance events:</p> <p>Network maintenance will begin at 3:00am, and last until 3:15am. &nbsp;Individual buildings will lose connectivity to the network during this window.&nbsp;</p> <p>Database maintenance on the AsULearn system will begin at 6:00 am will be complete within an hour.&nbsp;&nbsp; During this time AsULearn will be unavailable.</p> </div> </div> </div> Thu, 15 Aug 2013 19:08:08 +0000 burwelllh 1890 at http://support.appstate.edu Maintenance Scheduled, Saturday morning, August 10, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-saturday-morning-august-10-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be taking advantage of a scheduled maintenance from 7:00 am to<br />12:00 noon on Saturday morning, August 10, 2013. During this window we will be applying patches to several Linux servers.&nbsp; Systems and services that will be impacted include Shibboleth Authentication, Personal Web Pages, and Video/Audio Streams. &nbsp;Some outages will occur but are expected to be very brief.&nbsp; &nbsp;</p> <p>Also, our Network vendor has asked us to collect information for debugging purposes. This process has the potential to impact the Internet during this period of time. All work should be completed by 12:00 noon.</p> <p>&nbsp;</p> </div> </div> </div> Fri, 09 Aug 2013 19:29:56 +0000 slaglegb 1883 at http://support.appstate.edu Maintenance Scheduled, Friday morning, August 9, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-friday-morning-august-9-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, Aug. 9, 2013 from 7 - 8am, ITS will be performing maintenance on one of the UPS battery back up systems in the Raley Data Center. &nbsp;No service outages are expected due to this work.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> <p>&nbsp;</p> </div> </div> </div> Wed, 07 Aug 2013 17:05:48 +0000 burwelllh 1876 at http://support.appstate.edu Maintenance Scheduled, Wednesday morning, August 7, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-wednesday-morning-august-7-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has scheduled maintenance from 6:00 am to 7:30 am on Wednesday morning, August 7, 2013.&nbsp; Our Network vendor has asked us to collect information for debugging purposes.&nbsp; This process has the potential to impact the Internet during this period of time.&nbsp; All work will be completed by 7:30 am.</p> </div> </div> </div> Tue, 06 Aug 2013 17:23:27 +0000 burwelllh 1872 at http://support.appstate.edu Ugrade for AsULearn, August 9, 2013 http://support.appstate.edu/maintenance/ugrade-asulearn-august-9-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>AsULearn will be upgraded to AsULearn(2) beginning at 6:00 am, Friday, August 9, 2013 and will be unavailable for most of the day.</p> <p>This version upgrade will allow more choice and flexibility to teachers and learners alike, while providing a more robust, safe, and secure enterprise learning management system for our faculty and students.&nbsp; A number of faculty began using the updated version of AsULearn with their summer classes with great results.</p> <p>Beginning August 9th, <a href="http://asulearn.appstate.edu">http://asulearn.appstate.edu</a> will be the new version of AsULearn, in order to see the older version, you must go to <a href="http://oldasulearn.appstate.edu">http://oldasulearn.appstate.edu</a>.</p> <p>If you would like more information about AsULearn and its move to the new version, please visit:</p> <ul> <li><a href="http://lts.appstate.edu/asulearn-support/asulearn-v2" title="http://lts.appstate.edu/asulearn-support/asulearn-v2">http://lts.appstate.edu/asulearn-support/asulearn-v2</a></li> <li><a href="http://lts.appstate.edu/support/asulearn/asulearn-v2-faq">http://lts.appstate.edu/support/asulearn/asulearn-v2-faq</a></li> </ul> </div> </div> </div> Mon, 29 Jul 2013 18:26:45 +0000 burwelllh 1844 at http://support.appstate.edu Network Upgrade, Saturday, August 3, 2013 http://support.appstate.edu/maintenance/network-upgrade-saturday-august-3-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, August 3, ITS will upgrade the ASU Campus network from a 1 Gigabit Internet connection to a 10 Gigabit Internet connection. The upgrade will result in a faster Internet experience, as well as a more reliable Internet connection. This upgrade will begin at 7:00 am on August 3, and is scheduled to last most of the day. There will be Internet connectivity issues during this time. A notice will be posted when the upgrade is complete.</p> </div> </div> </div> Fri, 26 Jul 2013 20:59:52 +0000 burwelllh 1841 at http://support.appstate.edu DegreeWorks - System Upgrade - July 29th, 2013 http://support.appstate.edu/maintenance/degreeworks-system-upgrade-july-29th-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>DegreeWorks will be unavailable during the week of July 29th for a system upgrade and maintenance. The upgrade will begin at 8:00 a.m. on Monday, July 29th .</p> </div> </div> </div> Fri, 26 Jul 2013 14:40:11 +0000 burwelllh 1840 at http://support.appstate.edu Maintenance July 26, July 30, and August 2, 2013 http://support.appstate.edu/maintenance/maintenance-july-26-july-30-and-august-2-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on the virtualization infrastructure on the following dates and times:</p> <ul> <li>Friday, July 26, 2013 from 5:00 - 7:00 am</li> <li>Tuesday, July 30, 2013 from 5:00 am - 7:00 am</li> <li>Friday, Aug. 2, 2013 from 5:00 am - 7:00 am</li> </ul> <p>During the above maintenance times, no service outages are planned due to this work.</p> </div> </div> </div> Wed, 24 Jul 2013 16:43:47 +0000 burwelllh 1819 at http://support.appstate.edu Maintenance, Tuesday morning, July 23 and Friday morning, July 26, 2013 http://support.appstate.edu/maintenance/maintenance-tuesday-morning-july-23-and-friday-morning-july-26-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>In preparation to move to the new 10g Internet connections, ITS will be utilizing the Tuesday &amp; Friday morning maintenance windows for network work. During this time, ITS will be making changes that will affect various user populations. On Tuesday, we will make changes that affect some ITS computers and on Friday, the work will affect most student connections. We don't expect their to be significant disruption, but these users groups may see a brief outage, during the 5:00am to 7:30am window.</p> </div> </div> </div> Mon, 22 Jul 2013 19:24:00 +0000 burwelllh 1818 at http://support.appstate.edu Maintenance Scheduled, Wednesday, July 3 at 5:00 pm http://support.appstate.edu/maintenance/maintenance-scheduled-wednesday-july-3-500-pm <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Today, July 3, 2013 at 5:00 pm, ITS will be performing emergency maintenance on the Enterprise Metrocluster Storage system. No service outages are planned due to this work.</p> </div> </div> </div> Wed, 03 Jul 2013 15:35:56 +0000 burwelllh 1802 at http://support.appstate.edu Maintenance Scheduled, Friday morning, June 21, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-friday-morning-june-21-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Networking will be performing maintenance Friday morning, June 21st before 8am.&nbsp; No services will be affected.</p> </div> </div> </div> Thu, 20 Jun 2013 18:59:35 +0000 burwelllh 1793 at http://support.appstate.edu Maintenance Scheduled, Saturday, June 15, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-saturday-june-15-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, June 15, 2013, ITS will be performing maintenance on several services.</p> <p>Starting at 8:00 am, ITS will be performing maintenance on the Banner system. This maintenance will last until mid-afternoon. During this time, Banner will be unavailable.</p> <p>Starting at 8:00 am, ITS will be performing Network maintenance. This worked is expected to last about 1 hour. No service outages are planned for this maintenance.</p> <p>Starting at 9:00 am, ITS will be performing maintenance on the UPS battery backup system in the Raley Data Center. There are no planned service outages due to this work.</p> </div> </div> </div> Wed, 05 Jun 2013 14:25:47 +0000 burwelllh 1763 at http://support.appstate.edu Banner Reporting Server Reboot, Tuesday Morning, May 21, 2013 http://support.appstate.edu/maintenance/banner-reporting-server-reboot-tuesday-morning-may-21-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, May 21, at approximately 12:01 am, ITS will reboot the Banner Reporting Server. A brief interruption of approximately 15 minutes will occur for WebFocus users.</p> </div> </div> </div> Mon, 20 May 2013 18:14:40 +0000 burwelllh 1728 at http://support.appstate.edu Maintenance on uDesk Virtual Desktop system http://support.appstate.edu/maintenance/maintenance-udesk-virtual-desktop-system <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, May 17 from 5am to 8am, ITS will be performing maintenance on the uDesk Virtual Desktop system.</p> <p>During this time, uDesk will not be available.</p> <p>If you have any questions, please contact Tech support at 262-6266.</p> </div> </div> </div> Thu, 16 May 2013 18:59:41 +0000 burwelllh 1719 at http://support.appstate.edu Scheduled AsULearn-V2 Upgrades - Tuesday, May 14, 2013 http://support.appstate.edu/maintenance/scheduled-asulearn-v2-upgrades-tuesday-may-14-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, May 14, beginning at 8:30 a.m., AsULearn-V2 will be moving to new "virtual machines" and will be upgraded to Moodle version 2.4. Work to accomplish this is expected to take roughly four hours, but may extend as long as through most of the day if unforeseen circumstances arise.</p> <p>We do not anticipate great demand for AsULearn-V2 access that morning, but forewarned is forearmed... please plan your access to this system with this down-time in mind. You will not need to change any bookmarks or other procedures to access the newly deployed AsULearn-V2.</p> <p>The new system will offer various improvements and bug fixes, and is expected to significantly speed up some operations that you might have found to be slower than you'd like. AsULearn-V2 will be returned to service as soon as possible after the upgrades are complete. Call 828-266-HELP (266-4357) if you have concerns.</p> </div> </div> </div> Mon, 13 May 2013 20:17:07 +0000 burwelllh 1705 at http://support.appstate.edu Maintenance, Tuesday morning, May 14, 2013 http://support.appstate.edu/maintenance/maintenance-tuesday-morning-may-14-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, May 14 starting at 6:00 am, ITS will be performing maintenance on the NetApp MetroCluster storage system.&nbsp; No service outage is expected due to this work. This work will take approximately 2 hours to complete.</p> <p>The maintenance will also include the uDesk/AppVDI Virtual Desktop system. This service will be unavailable from 6 am to 8 am during maintenance.</p> <p>In addition, the wireless controller router will be rebooted during this maintenance window, wireless may experience brief interruptions during this time.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Mon, 13 May 2013 15:38:05 +0000 burwelllh 1704 at http://support.appstate.edu Maintenance, Tuesday morning, May 7, 2013 http://support.appstate.edu/maintenance/maintenance-tuesday-morning-may-7-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The Physical Plant along with ITS will be performing maintenance on Tuesday, May 7 starting at 6:30 am.</p> <p>Maintenance will be performed on the Raley Data Center cooling systems.</p> <p>No service outages are expected due to this work.</p> </div> </div> </div> Mon, 06 May 2013 14:02:19 +0000 burwelllh 1697 at http://support.appstate.edu Maintenance on Banner Financial Aid, Saturday, April 27th http://support.appstate.edu/maintenance/maintenance-banner-financial-aid-saturday-april-27th <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Upgrades to Banner Financial Aid will take place on the morning of Saturday April 27th between 6:00 am and 11:00 am. Limited outages may be experienced during this time frame.</p> </div> </div> </div> Tue, 23 Apr 2013 13:31:32 +0000 burwelllh 1671 at http://support.appstate.edu Computer Maintenance, Tuesday, April 16, 2013 http://support.appstate.edu/maintenance/computer-maintenance-tuesday-april-16-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On, Tuesday, April 16, 2013, ITS in conjunction with the Physical Plant will be performing maintenance on the cooling system for the Anne Belk Hall Data Center.</p> <p>No services outages are planned due to this work.</p> </div> </div> </div> Fri, 12 Apr 2013 14:18:48 +0000 burwelllh 1628 at http://support.appstate.edu Computer Maintenance, Friday, April 12, 2013 http://support.appstate.edu/maintenance/computer-maintenance-friday-april-12-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On, Friday, April 12, 2013 at 6 am, ITS will be performing maintenance on the NetApp MetroCluster storage system. The maintenance will take about 1 hour to complete.</p> <p>No service outages are expected due to this work.</p> </div> </div> </div> Thu, 11 Apr 2013 19:57:33 +0000 burwelllh 1624 at http://support.appstate.edu Maintenance, Friday morning, April 4, 2013 http://support.appstate.edu/maintenance/maintenance-friday-morning-april-4-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday, April 4, 2013, Information Technology Services will be performing maintenance that will affect the following services: Personal Web Pages.</p> <p>The file system maintenance will begin at 6:00 am&nbsp;and personal web pages and associated streaming content will be unavailable for approximately 10 minutes. Secure FTP access to this server will be unavailable for approximately one hour.</p> <p>ITS will also&nbsp;perform maintenance on the Virtualization Infrastructure starting at 5:30 am. No outages of services are expected due to this work.</p> </div> </div> </div> Thu, 04 Apr 2013 14:42:31 +0000 burwelllh 1589 at http://support.appstate.edu Maintenance to Banner INB, Tuesday morning, March 19th, 6:00 -6:30 am http://support.appstate.edu/maintenance/maintenance-banner-inb-tuesday-morning-march-19th-600-630-am <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing maintenance on Internet Native Banner on Tuesday morning, March 19th beginning at 6:00 am.&nbsp; There is a possibility of a brief interruption of service.&nbsp; All systems should be working normally by 6:30 am.</p> </div> </div> </div> Tue, 19 Mar 2013 02:17:29 +0000 burwelllh 1529 at http://support.appstate.edu Maintenance to Banner Financial Aid, Friday morning, March 15, 2013 http://support.appstate.edu/maintenance/maintenance-banner-financial-aid-friday-morning-march-15-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be applying patches to the Banner Financial Aid module on Friday March 15, 2013 during the scheduled Friday morning Maintenance window beginning at 6:00am and ending by 7:00am.</p> <p>There will be no disruption&nbsp;in service.</p> </div> </div> </div> Thu, 14 Mar 2013 14:52:07 +0000 burwelllh 1505 at http://support.appstate.edu Maintenance, Tuesday morning, March 12, 2013 http://support.appstate.edu/maintenance/maintenance-tuesday-morning-march-12-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing maintenance activities on the Linux servers and the uStor storage systeym during the Tuesday morning maintenance window of 12 am - 7am. The following services will experience brief interruptions.</p> <ul> <li>AppVDI/uDesk (unavailable from 5:30 am - 7:00 am)&nbsp;</li> <li>Chat server</li> <li>Nolij</li> <li>Personal web page</li> <li>RedCap</li> <li>Shibboleth</li> <li>Streaming services</li> <li>uStor (unavailable from 5:30 am - 7:00 am)</li> </ul> <p>All systems will be working normally by 8am.</p> </div> </div> </div> Sat, 09 Mar 2013 21:14:38 +0000 burwelllh 1463 at http://support.appstate.edu Computer Maintenance, Saturday, March 16, 2013 http://support.appstate.edu/maintenance/computer-maintenance-saturday-march-16-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on several systems and services on Saturday, March 16, 2013.</p> <p>The following services will be effected by this maintenance:</p> <ul> <li>Internet Native Banner</li> <li>Self Service</li> <li>ePrint</li> <li>Campus Wireless Networks</li> </ul> <p>ITS will install Banner Advancement and Financial Aid Upgrades beginning at 7:00 am, which will cause intermittent outages of Internet Native Banner and Self Service throughout the morning.</p> <p>In addition, maintenance will be performed on the MetroCluster storage system. No services outages are currently planned for this work.</p> <p>ITS will also be performing file system maintenance on ePrint. ePrint will be unavailable during the morning hours.</p> <p>Lastly, there will be Wireless Controller maintenance. This maintenance will start at 8 am and last approximately 2 hours. During this maintenance, wireless access on campus will not be available.</p> <p>Unless mentioned above, no other services are planned to be effected.&nbsp;</p> <p>If you have questions or concerns, please contact Tech Support at 262-6266.</p> </div> </div> </div> Wed, 06 Mar 2013 21:43:29 +0000 burwelllh 1450 at http://support.appstate.edu Internet Bandwidth will be Affected in Early Hours, March 1, 2013 http://support.appstate.edu/maintenance/internet-bandwidth-will-be-affected-early-hours-march-1-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On March 1st, beginning at 3:00 AM until 6:00 AM, the Campus Internet Bandwidth will be reduced by 50%.</p> <p>This is a result of emergency maintenance being performed on one of the Fiber Optic cables used by our upstream Internet Service Provider.</p> <p>This time window is one of the lowest Bandwidth utilization windows, so the campus effect to our users will be minimal.</p> <p>All services are expected to remain available. Please call Tech Support at 262-6266, if you have any questions.</p> </div> </div> </div> Wed, 27 Feb 2013 19:27:45 +0000 burwelllh 1432 at http://support.appstate.edu Campus Data Center Maintenance Scheduled for Saturday, March 9, 2013 http://support.appstate.edu/maintenance/campus-data-center-maintenance-scheduled-saturday-march-9-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing maintenance on the Campus Data Centers UPS battery backup systems on Saturday, March 9, 2013.</p> <p>The work will start around 9:00 am and last several hours. No service outage is expected due to this work.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Mon, 25 Feb 2013 19:18:26 +0000 burwelllh 1427 at http://support.appstate.edu Emergency Maintenance Enterprise MetroCluster Storage http://support.appstate.edu/maintenance/emergency-maintenance-enterprise-metrocluster-storage <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing emergency maintenance on the Enterprise MetroCluster storage system today, Friday, Feb. 22 starting around 2:00 pm. This work is to replace failed hardware on the storage system. At this time, no additional services are expected to be effected by this work.</p> <p>ITS will send out additional messages when needed, and when the maintenance is complete.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Fri, 22 Feb 2013 18:22:03 +0000 burwelllh 1413 at http://support.appstate.edu Panopto Server will be Upgraded, Saturday evening, March 2, 2013 http://support.appstate.edu/maintenance/panopto-server-will-be-upgraded-saturday-evening-march-2-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The Panopto server will be down on Saturday, March 2nd from 8:00 PM - 11:00 PM EST to complete the upgrade to our appstate.hosted.panopto.com server. This maintenance is being conducted by Panopto, which is a hosted service off campus.&nbsp; This is&nbsp;the reason&nbsp;it is not taking place during our published maintenance schedule. </p> <p>During this time, you will be unable to access recordings on our server. Any attempts to upload from recorder clients will result in a “Server unable to connect” message. You will be able to record offline and upload later.</p> <p>Based on a number of important updates to the Mac recorder in this release, all Mac clients will be automatically upgraded the first time they're run after the March 2nd update.</p> </div> </div> </div> Fri, 22 Feb 2013 18:20:51 +0000 burwelllh 1412 at http://support.appstate.edu Maintenance on uDesk/AppVDI, Friday, February 22, 2013 http://support.appstate.edu/maintenance/maintenance-udeskappvdi-friday-february-22-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on the uDesk/AppVDI Virtual Desktop system on Friday, Feb. 22. The maintenance will start at 5:00am and last until 6:00am.</p> <p>During the maintenance period, uDesk/AppVDI will be unavailable.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Thu, 21 Feb 2013 13:53:41 +0000 burwelllh 1390 at http://support.appstate.edu WebFOCUS is being rebooted at noon, February 20, 2013 http://support.appstate.edu/maintenance/webfocus-being-rebooted-noon-february-20-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>WebFOCUS is being rebooted at noon. It should be available again at 12:20 pm</p> </div> </div> </div> Wed, 20 Feb 2013 17:00:48 +0000 burwelllh 1388 at http://support.appstate.edu Maintenance Scheduled, Saturday, February 16, 2013 http://support.appstate.edu/maintenance/maintenance-scheduled-saturday-february-16-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, February 16, 2013, ITS will be performing maintenance to several systems and services.</p> <p>At 7 am, Enterprise Systems will be applying operating system patches to the Banner production servers. Banner production, Banner reporting, and Operational Data Store (ODS)&nbsp;will experience two brief outages during the morning hours.&nbsp; All services should be restored by noon on Saturday.</p> <p>Starting at 9 am, ITS working with our UPS vendor, will be performing preventative maintenance on two of the Campus Data Center battery backup systems. This work will take several hours to complete. No service outage is expected due to this work.</p> <p>Unless mentioned above, no other service outages are expected. If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Thu, 07 Feb 2013 18:08:57 +0000 burwelllh 1334 at http://support.appstate.edu Computer Maintenance on Banner, Saturday, February 2, 2013 http://support.appstate.edu/maintenance/computer-maintenance-banner-saturday-february-2-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will perform an upgrade on Banner beginning at 5am Saturday, February 2, 2013. During the upgrade and testing window, Internet Native Banner and Self Service will not be available. This service interruption will last most of the day on Saturday. ASULearn will not be affected by this upgrade. If you have questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Wed, 30 Jan 2013 20:19:55 +0000 burwelllh 1317 at http://support.appstate.edu Cooling System Maintenance, Tuesday Morning, February 5, 2013 http://support.appstate.edu/maintenance/cooling-system-maintenance-tuesday-morning-february-5-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services and the Physical Plant will be performing maintenance on the cooling system for the Belk Hall Campus Data Center on Feb. 5, starting at 6:00am.</p> <p>No service outages are expected due to this maintenance.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Wed, 30 Jan 2013 16:53:49 +0000 burwelllh 1315 at http://support.appstate.edu Reminder - Computer Maintenance, Saturday, January 19, 2013 http://support.appstate.edu/maintenance/reminder-computer-maintenance-saturday-january-19-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>This is a reminder that Information Technology Services will be performing maintenance to several systems and services on Saturday, Jan. 19, 2013.</p> <p><strong>Maintenance #1</strong>: Operating system patches will be applied to the auxiliary database servers beginning at approximately 7AM. Work is expected to be completed by 12 noon. During that time the following services will experience brief interruptions:</p> <ul> <li>AdmissionPros</li> <li>DegreeWorks</li> <li>eProcurement (YoMart)</li> <li>SIPPRD Database</li> <li>FRPROD13 Database</li> <li>Grid Control</li> </ul> <p>In addition, AppalNet will be unavailable for approximately one hour during this time period.</p> <p><strong>Maintenance #2</strong>: ITS will be performing upgrades to the Building Distribution Network Switches on campus. This work will begin at 8:00 am. The work will result in a short, 15 minute, network outage to most buildings on campus, one time, through-out the day on Saturday. Additionally, there will be a wireless outage that will last approximately 30 minutes to 1 hour.</p> <p><strong>Maintenance #3</strong>: <strong>Cancelled:</strong> The scheduled maintenance on the MetroCluster storage system has been cancelled.</p> <p><strong>Maintenance #4</strong>: ITS will be performing maintenance on the VMware Virtualization system starting at 9am. This work is expected to take 2 hours to complete. No service outage is expected due to this work.</p> <p><strong>Maintenance #5</strong>: ITS has scheduled the annual professional Data Center cleaning to be performed for the Raley and Belk Hall Data Centers. This work will begin at 9 am and will last several hours. No service outage is expected due to this work.</p> <p><strong>Maintenance #6</strong>: ITS has scheduled the annual Fire Suppression system test for the Raley Data Center. This work will begin at 10am and should last approximately 1 - 2 hours. No service outage is expected due to this work.</p> <p>Unless mentioned above, no other service outages are expected. If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Thu, 17 Jan 2013 17:14:47 +0000 burwelllh 1290 at http://support.appstate.edu Computer Maintenance, Saturday, January 19, 2013 http://support.appstate.edu/maintenance/computer-maintenance-saturday-january-19-2013 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing maintenance to several systems and services on Saturday, January 19, 2013.</p> <p><strong>Maintenance #1:</strong> Operating system patches will be applied to the auxiliary database servers beginning at approximately 7:00 am. Work is expected to be completed by 12 noon. &nbsp;During that time the following services will experience brief interruptions:</p> <p>AdmissionPros<br />DegreeWorks<br />eProcurement (YoMart)<br />SIPPRD Database<br />FRPROD13 Database<br />Grid Control</p> <p>In addition, AppalNet will be unavailable for approximately one hour during this time period.</p> <p><strong>Maintenance #2:</strong>&nbsp;ITS will be performing upgrades to the Building Distribution Network Switches on campus. &nbsp;This work will begin at 8:00 am. &nbsp;The work will result in a short, 15 minute, network outage to most buildings on campus, one time, throughout the day on Saturday. &nbsp;Additionally, there will be a wireless outage that will last approximately 30 minutes to 1 hour.</p> <p><strong>Maintenance #3</strong>: ITS will be performing maintenance on the NetApp MetroCluster storage system. &nbsp;This work will start at 7:00 am and should be completed by 9 am. &nbsp;No services are expected to be effected by this maintenance.</p> <p><strong>Maintenance #4</strong>: ITS will be performing maintenance on the VMware Virtualization system starting at 9am. &nbsp;This work is expected to take 2 hours to complete. &nbsp;No service outage is expected due to this work.</p> <p><strong>Maintenance #5:</strong> ITS has scheduled the annual professional Data Center cleaning to be performed for the Raley and Belk Hall Data Centers. &nbsp;This work will begin at 9 am and will last several hours. &nbsp;No service outage is expected due to this work.<br /><br clear="all" />Unless mentioned above, no other service outages are expected.&nbsp; If you have any questions, please contact Tech Support at 262-6266.&nbsp;</p> <p>&nbsp;</p> </div> </div> </div> Fri, 11 Jan 2013 18:59:14 +0000 burwelllh 1277 at http://support.appstate.edu Friday, January 4 Maintenance to uStor, uDesk/AppVDI, and AsULearn http://support.appstate.edu/maintenance/friday-january-4-maintenance-ustor-udeskappvdi-and-asulearn <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance this Friday, Jan. 4 to the following services: uStor, uDesk/AppVDI, and AsULearn.</p> <p>Maintenance on uStor and uDesk will be starting at 6:00 am and should take about 1 hour to complete. The AsULearn system will be unavailable from approximately 6:30-7:00AM for various maintenance actions.</p> <p>At this time no other services are expected to be affected by this maintenance.</p> </div> </div> </div> Wed, 02 Jan 2013 21:54:05 +0000 slaglegb 1264 at http://support.appstate.edu Ustor Maintenance Friday, Dec 21 http://support.appstate.edu/maintenance/ustor-maintenance-friday-dec-21 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing maintenance to Ustor Friday, December 21 starting at 4:00PM.&nbsp; This is one hour earlier than previously stated due to deteriorating road conditions.&nbsp; Maintenance is expected to last approximately one hour.&nbsp; During this time Ustor services will be unavailable.</p> </div> </div> </div> Fri, 21 Dec 2012 17:56:52 +0000 slaglegb 1251 at http://support.appstate.edu Maintenance Scheduled for Friday, Dec 21st Rescheduled to Wednesday, Dec 19, 2012 http://support.appstate.edu/maintenance/maintenance-scheduled-friday-dec-21st-rescheduled-wednesday-dec-19-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Due to other scheduled work being performed in Anne Belk Hall, ITS and the Physical Plan need to reschedule the planned Friday maintenance on the Belk Data Center cooling system to Wednesday, Dec. 19 at 7:00 am. &nbsp;</p> <p>No service outage is expected due to this work. &nbsp;The maintenance is expected to take 2 - 5 hours to complete.</p> </div> </div> </div> Tue, 18 Dec 2012 16:24:25 +0000 burwelllh 1239 at http://support.appstate.edu Maintenance Scheduled for Tuesday Dec 18, Friday, Dec 21 and Saturday Dec 22, 2012 http://support.appstate.edu/maintenance/maintenance-scheduled-tuesday-dec-18-friday-dec-21-and-saturday-dec-22-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has three computer maintenance dates planned during the semester break.</p> <p>First, ITS will be performing network maintenance on Tuesday, Dec. 18 and Friday, Dec. 21 starting at 6:00 am. &nbsp;This work will result in brief network outages for the following buildings: Raley, Turchin Center, Chapel Wilson, and Housekeeping. &nbsp;This work is expected to take 1 hour to complete.</p> <p>Second, the Physical Plant and ITS will be performing maintenance on the Belk Data Center cooling system on Friday, Dec. 21 at 6:00 am. &nbsp;No service outage is expected due to this work. &nbsp;The maintenance work is expected to take 2 - 5 hours to complete.</p> <p>Third, ITS is planning on performing storage system maintenance on Friday, Dec. 21 at 5:00pm. &nbsp;This maintenance will result in outages for the following services: uStor file storage and uDesk/AppVDI virtual desktops. &nbsp;No other services are expected to be effected by this maintenance at this time.&nbsp; This maintenance work is expected to take 1-2 hours to complete.</p> <p>Fourth, &nbsp;ITS is planning on performing network maintenance on Saturday, Dec. 22 at 8:00 am. &nbsp;This work will result in several brief outages and bandwidth reductions in Internet connectivity during the maintenance. &nbsp;Also, network connectivity in the Raley Data Center will be effected. &nbsp;The following services will see outages during this time: Appalnet and other&nbsp;ancillary&nbsp;services. &nbsp;This work is expected to take several hours to complete.&nbsp;&nbsp;</p> <p>Campus will be updated to the progress of this work via email and on the support website for all of these planned maintenance activities.&nbsp;&nbsp;</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> <p>&nbsp;</p> </div> </div> </div> Fri, 14 Dec 2012 15:31:28 +0000 burwelllh 1235 at http://support.appstate.edu Emergency Maintenance to AppVDI/uDesk, Friday, December 14, 9:00 pm http://support.appstate.edu/maintenance/emergency-maintenance-appvdiudesk-friday-december-14-900-pm <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing emergency maintenance to AppVDI/uDesk virtual desktop system starting at 9:00pm tonight, Friday. Dec. 14. This work is expected to take several hours to complete and the service will not be available during this maintenance.</p> <p>Campus will be updated via email and on the support page on the progress of this work.</p> <p>If you have any questions, please contact Tech Support at 262-6266</p> </div> </div> </div> Fri, 14 Dec 2012 13:32:03 +0000 burwelllh 1234 at http://support.appstate.edu Targeted Network Maintenance, December 8, 2012 http://support.appstate.edu/maintenance/targeted-network-maintenance-december-8-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will perform maintenance on the switching infrastructure that feeds the first floor of Raley Hall on December 8, 2012 beginning at 8am. This will include both Networking and Systems VLAN, as well as the standard network that the rest of the users on First Floor use.</p> <p>The wireless that services the first floor will also be affected for a short time during this maintenance, as well as any classrooms on First Floor Raley.</p> <p>The outages will be intermittent throughout the morning, and should be kept to a minimum.</p> <p>This maintenance should be completed by 12:00 noon.</p> </div> </div> </div> Tue, 04 Dec 2012 14:21:37 +0000 burwelllh 1211 at http://support.appstate.edu Computer Maintenance Scheduled for Wednesday, November 21, 2012 http://support.appstate.edu/maintenance/computer-maintenance-scheduled-wednesday-november-21-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services will be performing emergency maintenance Wednesday, November 21, 2012</p> <p>ITS and the Physical Plant will be performing maintenance on the Belk Data Center's cooling system.&nbsp; This work will start at 7:30 am.&nbsp; No outage of services are expected from this work.</p> <p>ITS will also be performing maintenance on the NetApp storage system to install a vendor patch to correct the issue that resulted in the earlier disruption to storage services. This work will begin at 6 am.&nbsp; During this work AsULearn will not be available.</p> <p>Updates will be provided throughout the day and on completion of the maintenance.</p> <p>If you have any questions, please contact Tech Support at 262-6266.&nbsp;</p> </div> </div> </div> Fri, 16 Nov 2012 19:13:29 +0000 burwelllh 1136 at http://support.appstate.edu Reminder - Computer Maintenance Saturday, November 17, 2012 http://support.appstate.edu/maintenance/reminder-computer-maintenance-saturday-november-17-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Saturday, November 17, 2012, the Systems and DASH groups will be performing maintenance on several systems. The Banner and AppalNet databases will be upgraded. Banner production and AppalNet will be unavailable between 8 and 11AM. In addition, maintenance will be done on the Drupal servers. Web sites running on the Drupal Content Management System will be unavailable during this maintenance. This maintenance is expected to take no more than one hour and will begin at 9AM. Other services may be briefly impacted.</p> </div> </div> </div> Thu, 15 Nov 2012 16:15:24 +0000 burwelllh 1124 at http://support.appstate.edu Computer Maintenance Scheduled for Sunday, November 11, 2012 - Postponed http://support.appstate.edu/maintenance/computer-maintenance-scheduled-sunday-november-11-2012-postponed <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>Information Technology Services has postponed the computer maintenance scheduled for this Sunday morning, November 11 until the regularly scheduled maintenance on Saturday, November 17, 2012.</p> </div> </div> </div> Fri, 09 Nov 2012 20:57:30 +0000 burwelllh 1086 at http://support.appstate.edu Emergency Maintenance, Sunday morning, November 11, 2012 http://support.appstate.edu/maintenance/emergency-maintenance-sunday-morning-november-11-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing Emergency Maintenance to the storage system providing storage for Virtualization and AsULearn this Sunday, Nov. 11 starting at 7:00 am.&nbsp; We have&nbsp;been provided with a patch from our storage vendor that will resolve the issue that resulted in the disruption of storage services for Virtualization and AsULearn this past week.&nbsp;</p> <p>Currently, ITS does not plan for there to be any disruption of services due to the installation of this patch.&nbsp;&nbsp;</p> </div> </div> </div> Fri, 09 Nov 2012 19:21:11 +0000 burwelllh 1085 at http://support.appstate.edu Scheduled Maintenance, Saturday, November 17, 2012 http://support.appstate.edu/maintenance/scheduled-maintenance-saturday-november-17-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will take advantage of the scheduled Saturday November 17th maintenance window in order to install Oracle Security Patches on the Production Banner Database as well as the Luminis Production Database. Maintenance will begin at 8:00 am and should be concluded by 11:00 am. Systems that will be unavailable during this time period are Luminis, Banner INB and Self-Service as well as Webfocus Reports that run against the Banner Production Database.</p> </div> </div> </div> Fri, 09 Nov 2012 15:51:20 +0000 burwelllh 1082 at http://support.appstate.edu Updates for Windows Virtual Servers - October 26, 2012 http://support.appstate.edu/maintenance/updates-windows-virtual-servers-october-26-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Friday morning, October 26, 2012, the Systems Group will be performing critical updates on several Windows virtual servers. The work will begin at 4:00AM and will be completed by 7:00AM. The following services will be impacted. Service interruption will be approximately 30 minutes.</p> <p>Exchange<br />PasswordChange<br />Emergency Alert System<br />Pharos Printing<br />TSS Timeclock<br />Sharepoint<br />Select Survey<br />Tech Excel<br />Visual One<br />Conference Programmer<br />DyKnow<br />Follett<br />Windows Updates<br />Poseidon<br />Food Processor<br />Titanium<br />Crime Log<br />Food Services Work Order<br />Printshop<br />MDID<br />Electronic Forms<br />PCard site<br />One Time User Account Generator</p> </div> </div> </div> Thu, 25 Oct 2012 13:22:00 +0000 whittngtondl 947 at http://support.appstate.edu Scheduled Maintenance, Tuesday morning, October 23, 2012 http://support.appstate.edu/maintenance/scheduled-maintenance-tuesday-morning-october-23-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS working with the Physical Plant will be performing&nbsp;preventive&nbsp;maintenance to the Belk Data Center's air&nbsp;conditioning&nbsp;system during the maintenance window of Tuesday, Oct. 23. &nbsp;The work is&nbsp;scheduled&nbsp;to begin at 6:00 AM.</p> <p>No services outages are currently expected due to this work.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Mon, 22 Oct 2012 12:34:15 +0000 burwelllh 922 at http://support.appstate.edu Scheduled Maintenance, Friday morning, October 26, 2012 http://support.appstate.edu/maintenance/scheduled-maintenance-friday-morning-october-26-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The Database group will be taking advantage of the scheduled maintenance window for Friday morning October 26th to apply Oracle patches to targeted production databases. Affected systems that will be&nbsp;unavailable during this time frame will be the Appworx Scheduling System and Webfocus Reporting.&nbsp; These affected systems should be available by 7:00 am that morning.</p> </div> </div> </div> Fri, 19 Oct 2012 15:40:07 +0000 burwelllh 921 at http://support.appstate.edu OpenVZ Maintenance, October 16, 2012 http://support.appstate.edu/maintenance/openvz-maintenance-october-16-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>On Tuesday, October 16, 2012 between 6:30 and 7:00 AM, the networking group will be performing maintenance activity that will affect OpenVZ containers. OpenVZ containers will be unavailable during this time.</p> </div> </div> </div> Mon, 15 Oct 2012 19:44:14 +0000 meltonml 800 at http://support.appstate.edu Power Maintenance in Trivette Hall Completed http://support.appstate.edu/maintenance/power-maintenance-trivette-hall-completed <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>The power maintenance in Trivette Hall has been completed as of 9am on Friday.</p> <p>All campus buildings whose networks were affected should now be working again.</p> </div> </div> </div> Fri, 12 Oct 2012 15:29:08 +0000 hudspethea 798 at http://support.appstate.edu Trivette Hall - Emergency Power Maintenance on Friday, October 12 http://support.appstate.edu/maintenance/trivette-hall-emergency-power-maintenance-friday-october-12 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>In an effort to get Trivette Hall's Network Distribution Switch on the emergency generator power, the Physical Plant will be reworking the power in Trivette Hall on Friday morning. This will enhance the redundancy of the network fed by this distribution switch in the case of a power outage.</p> <p>The Physical Plant electrical technicians will start at 6am on Friday morning, and anticipate their work to be completed no later than 10am.</p> <p>All buildings fed by the Network Distribution Switch in Trivette will be without their wireless and wired network connections, as indicated by the list below:</p> <ul> <li>Indoor Practice Facility</li> <li>New Fieldhouse</li> <li>Old Fieldhouse</li> <li>Softball Facility</li> <li>Stadium</li> <li>Trivette Hall</li> <li>Wey Hall</li> <li>Child Development Center</li> <li>Residence Halls:</li> <li>App Heights</li> <li>Belk</li> <li>Bowie</li> <li>Coltrane</li> <li>Eggers</li> <li>Frank</li> <li>Gardner</li> <li>Justice</li> <li>Living Learning</li> <li>Mountaineer Hall</li> <li>Newland</li> </ul> </div> </div> </div> Wed, 10 Oct 2012 16:27:00 +0000 meltonml 795 at http://support.appstate.edu Computer Maintenance, Saturday, October 13 http://support.appstate.edu/maintenance/computer-maintenance-saturday-october-13 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on several systems on Saturday, Oct. 13 starting at 7:30 am.</p> <p>Maintenance will be performed on the NetApp MetroCluster storage system. This will result in an outage to the AsULearn system. No other services are expected to be effected by this maintenance at this time. The maintenance is expected to take 4 - 6 hours to complete.</p> <p>Additionally, maintenance will be performed on the load balancers and infrastructure. This will result in outages to Appalnet and Authentication services. Additionally a brief outage of Email services will occur. No other services are expected to be effected by this maintenance at this time. This maintenance is expected to take 2 - 3 hours to complete.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Tue, 09 Oct 2012 13:44:00 +0000 meltonml 796 at http://support.appstate.edu Computer Maintenance, Tuesday, October 9, 2012 http://support.appstate.edu/maintenance/computer-maintenance-tuesday-october-9-2012 <div class="field field-type-text field-field-maintenance-description"> <div class="field-items"> <div class="field-item odd"> <p>ITS will be performing maintenance on the Campus Data Center's management and monitoring system on Tuesday, Oct. 9 at 6:00 am. No services are expected to be effected by this maintenance.</p> <p>If you have any questions, please contact Tech Support at 262-6266.</p> </div> </div> </div> Mon, 08 Oct 2012 18:00:00 +0000 meltonml 797 at http://support.appstate.edu