Frequently Asked Questions

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Number of results: 98

Monday, March 4, 2013 - 4:38pm
ASU Faculty & Staff have the ability to purchase Apps from the App Store with a budget code rather than using a p-card or credit card. Requirements: ASU-owned device Mac or iOS device (iPad, iPhone, iPod Touch) Enrolled in JamfCloud Follow the...
Monday, January 14, 2013 - 3:33pm
Problems Printing Photos and Class Lists The most common question at the beginning of each semester is from faculty who are having problems printing class photos and class lists.  Note: Using Appalnet is NOT the best way to accomplish this....
Wednesday, November 7, 2012 - 4:08pm
All University-owned Macs with an AppState Build can use network printers. Please follow these steps to install a network printer for your area.
Tuesday, November 6, 2012 - 3:52pm
Java may be required to use some AppState web services such as Banner or ASUVPN. This guide will walk you through installing Java on your Mac. 
Tuesday, November 6, 2012 - 12:17pm
Most University-owned machines use Active Directory for logins (also know as AD). This allows you to login with your Appstate credentials. When you change your Appstate password, any Mac you have logged into before will prompt you to update your...
Tuesday, November 6, 2012 - 12:16pm
  If you have any questions, feel free to submit a support request at, or call the Help Desk at 262-6266.
Wednesday, October 24, 2012 - 11:03am
This guide will tell how to access Control Panel in Windows 8.1. 1. Right click the Start Menu button at the lower left corner of the screen. 2. Left click Control Panel If you have any questions, feel free to submit a request at support....
Wednesday, October 24, 2012 - 11:00am
  1. Click on your wireless icon in the lower right corner of your Desktop. A list of available networks should appear.   2. Right click on asu and if the option “Forget this network” appears, click it.   3. Go to your...
Thursday, October 18, 2012 - 1:30pm
This will show you how to update the iOS version on your iPad, iPhone or iPod Touch.