Frequently Asked Questions

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Number of results: 97

Friday, January 23, 2015 - 11:06am
Filelocker Filelocker is a web based secure file sharing application that facilitates easy file sharing between users promotes secure data sharing habits. Filelocker allows the sharing of files both inside and outside Appalachian State University....
Thursday, January 22, 2015 - 4:11pm
The Appstate Mobile app provides many features including: contact information, student grades, course schedules, directory search, campus map, and connections to AsULearn, the Library and GOASU. There is a feedback section on the app, so please give...
Friday, December 19, 2014 - 1:48pm
Most Appstate computers use Active Directory which allows you to login with your ASU credentials. After you change your password at password.appstate.edu, follow the directions in the guides below for steps to sync your Mac with Active Directory so...
Thursday, October 9, 2014 - 9:59am
Click on the turtorial below and follow the instructions to install Microsoft Office 365 on your Tablet or Mobile Device. This install is a free version of Microsoft office and is available to any Faculty, Staff or Students with a valid appstate.edu...
Thursday, October 9, 2014 - 9:55am
Install Microsoft Office 365 FREE of charge Any faculty, staff or student with a valid Appstate email address has access to this software. Go to office.com/getoffice365 Enter your school email address in this format:  username@...
Wednesday, April 23, 2014 - 3:39pm
In some cases, after you change your Appstate password your Mac OS X Keychain can get out ofsync. With this guide you'll reset the keychain and re-sync your passwords. WARNING: Resetting the Keychain will remove any saved passwords...
Thursday, April 17, 2014 - 3:03pm
In some cases App updates are tied to the appstore@appstate.edu Apple ID. These Apps and updates are managed through Self Service on your Mac. This guide will show you how to tell which Apps are tied to an Apple ID and how to install these updates...
Monday, April 7, 2014 - 4:09pm
This guide will show you how to enroll an iOS device into our JamfCloud management system. More information on JamfCloud can be found in our service catalog. 
Monday, April 7, 2014 - 3:57pm
This guide will show you how to use Self Service on your University-Owned iOS Device to install apps available from Appalachian State University. Self Service is installed on all University-Owned iOS Devices that are enrolled in JamfCloud.   *...
Monday, April 7, 2014 - 3:53pm
This guide will show you how to use Self Service on your University-Owned Mac to install apps or run utilities available from Appalachian State University. Self Service is installed on all University-Owned Macs with an AppState Build.