Frequently Asked Questions

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Number of results: 98

Sunday, January 10, 2016 - 1:47pm
Some Gaming Devices and Smart TVs can connect to our Wireless Network using ASU-Visitor. For a more reliable connection, we highly reccommend connecting any of these devices using an Ethernet Cable. The device must be registered on our network in...
Thursday, December 17, 2015 - 1:35pm
ASU Faculty & Staff that use iPads managed by Mac Systems with Configurator have the ability to bulk purchase Apps at a discount with a budget code rather than using a p-card or credit card. Requirements: ASU-owned devices iOS devices (iPad,...
Thursday, December 17, 2015 - 10:07am
This guide will show you how to enroll an iOS device into our JamfCloud management system. More information on JamfCloud can be found in our service catalog.
Tuesday, November 17, 2015 - 4:02pm
ITS has created a password management system that allows passwords to be used for intervals up to 180 days if the password meets complexity standards.  Using a series of best practices, the password manager will guide you to create a more...
Wednesday, November 11, 2015 - 4:34pm
To request the creation of a Google Group, please submit a new support incident under "MountaineerApps (ASU Google)" with the following information in the description and in the available drop down options: Names and usernames of 2 contacts for the...
Monday, October 26, 2015 - 6:59am
What is an SPF record? An SPF record lists the IP addresses that are authorized to send mail on behalf of a domain, and is commonly used as a security check to prevent delivery of spam with forged From addresses.  An SPF record also provides...
Wednesday, October 21, 2015 - 9:54am
In addition to our Wireless network. ASU offers Ethernet (Wired) internet in all dorms except for Justice Hall.  Follow the steps below to connect your device to the Wired ASU network: Plug your Ethernet Cable into the port in the wall. Each...
Tuesday, September 29, 2015 - 2:18pm
Google may block sign-in attempts from some apps or devices that do not use modern security standards. Since these apps and devices are easier to break into, blocking them helps keep your account safe. Some examples of apps that do not support the...
Wednesday, September 23, 2015 - 3:30pm
  1. Right click the wireless icon in the system tray (by the clock). Select the option Open Network and Sharing Center.   2. Click the Set up a new connection or network       3. Click Manually create...
Tuesday, September 22, 2015 - 10:23am
  Please Note: Screen images may vary, but the settings will work for any device.  1. Click on your phone Settings, go to Wi-Fi 2. Click on the asu network   3. Enter your asu username and password, then click Connect...