Frequently Asked Questions

Use the category or keyword search filters above, or enter a keyword in the 'search this site' feature at the top of the website.

Number of results: 101

Tuesday, February 2, 2016 - 4:07pm
Enable IMAP in Google You must enable IMAP in order to setup your ASU Gmail account in Apple Mail. Log in to mail.google.com with your ASU Email Address and password. In the top right corner of the screen, click the Gear icon, then Settings. On the...
Thursday, January 28, 2016 - 9:30am
With the OSA Application on this copier, you can now scan directly to your Google Drive. No more making copies, and no more emails! Here’s Why... Scanned PDFs can be challenging for students if they are not OCR scans.  OCR means that a...
Thursday, January 21, 2016 - 2:58pm
You can connect to uDesk by using the VMware Horizon Client or through a web browser. This guide will show you how to connect to uDesk on a Mac or PC through the web browser. For information about what uDesk is and does see the guide here...
Sunday, January 10, 2016 - 1:47pm
Some Gaming Devices and Smart TVs can connect to our Wireless Network using ASU-Visitor. For a more reliable connection, we highly reccommend connecting any of these devices using an Ethernet Cable. The device must be registered on our network in...
Thursday, December 17, 2015 - 1:35pm
ASU Faculty & Staff that use iPads managed by Mac Systems with Configurator have the ability to bulk purchase Apps at a discount with a budget code rather than using a p-card or credit card. Requirements: ASU-owned devices iOS devices (iPad,...
Thursday, December 17, 2015 - 10:07am
This guide will show you how to enroll an iOS device into our JamfCloud management system. More information on JamfCloud can be found in our service catalog.
Tuesday, November 17, 2015 - 4:02pm
ITS has created a password management system that allows passwords to be used for intervals up to 180 days if the password meets complexity standards.  Using a series of best practices, the password manager will guide you to create a more...
Wednesday, November 11, 2015 - 4:34pm
To request the creation of a Google Group, please submit a new support incident under "MountaineerApps (ASU Google)" with the following information in the description and in the available drop down options: Names and usernames of 2 contacts for the...
Monday, October 26, 2015 - 6:59am
What is an SPF record? An SPF record lists the IP addresses that are authorized to send mail on behalf of a domain, and is commonly used as a security check to prevent delivery of spam with forged From addresses.  An SPF record also provides...
Wednesday, October 21, 2015 - 9:54am
In addition to our Wireless network. ASU offers Ethernet (Wired) internet in all dorms except for Justice Hall.  Follow the steps below to connect your device to the Wired ASU network: Plug your Ethernet Cable into the port in the wall. Each...