IT Consultants

Please submit a support request through our support request system at or contact our help desk at (828)262-6266 as a first step in requesting help. The consultants work in teams, and direct email can sometimes get lost in the shuffle. Additionally, if a consultant needs to be off work, someone else on the team can step in to help you.

Desktop Support Specialists

The consultants are divided into four main teams for our campus: East, Center, West, and Off-Campus

East Team (Brent Pope and Clint Nelson)

Support the following buildings/areas: Convocation Center, Katherine Harper Hall, CAP, JET, Police & Parking, I.G. Greer, B.B. Dougherty, Sanford, Founders, East Hall, Steam Plant, Appalachian Hall, International Education and Development, and Solar Decathlon.

Center Team (Michael Bennett, Max Bilson, Joey Annas, and Shawn Whitener)

Support the following buildings: Rankin Science, Anne Belk Hall, Smith Wright, D.D. Dougherty, L.S. Dougherty, Lucy Brock, RCOE, and Miles Annas Student Support Building, Edwin Duncan, Varsity Gym, Athletics Field House, Schaefer Center.

West Team (Douglas Brantz and Tung Ong)

Support the following buildings: Living Learning Center, Broyhill Music, Chapell Wilson, Walker, Athletics Field Office, Beasley Broadcast, Peacock, Estes, Wey, and Turchin Center.

Off-Campus and Distance Learning Support (Kinney Baughman, Tony Grant, and Daniel Jones)

Support the following buildings/areas: Leon-Levine Hall, Distance Learning, Physical Plant, Business Affairs Annex, New River L&P, Singing News, and University Hall.

Technology Support Center and Copier Services

Help Desk

Classrooms / Labs

Other Support Areas

Food Services


Student Development

University Advancement