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TSS announces new support website
The new support website, created by the Technology Support Services department at Appalachian, was opened to the public today.
Webserver upgrades
Appalachian State is currently in the process of significantly upgrading the servers that host the personal pages of faculty, staff and students on campus.
Enterprise Systems Maintenance Window
Widely used enterprise systems on campus will be unavailable during maintenance on Thursday, 2/28/2008 from 5:00am to 8:00am.
Update: Enterprise Systems Maintenance Change
The Enterprise Systems maintenance window has been adjusted to take into account winter weather and the possible need to communicate emergency announcements.
Maintenance Schedule for 2008 Published
The full systems and operations maintenance schedule for 2008 has been published.
AppalNet E-Mail Display Problems
AppalNet has been experiencing a caching problem with email. Most users report an error message that displays in place of the text of the email. This problem is easily corrected by deleting cache and cookie files from your internet browser.
E-mail Services Restored
An outage occurred earlier today which made email inaccessible. The email service has been restored and is accessible.
Bogus Email
The email asking users to verify their email account was not sent by Tech Support and should be deleted.
AppalNet E-Mail Display Problems
AppalNet has continued to experience a caching problem with email. Most users report an error message that displays in place of the text of the email. This problem is easily corrected by deleting cache and cookie files from your internet browser.
Scheduled Maintenance 3/28/2008
Scheduled maintenance will occur Friday, March 28th from 5AM to 7:30AM. Upgrades will be performed on the Luminus portal, and it is expected that some systems will be unavailable.
Mac User Group Interest Meeting
There will be a Mac Users Group interest meeting on 4/8/2008, at 6PM in Wiseman's Lounge in the Student Union.
Computer Support Summer Hours
The Computer Support Center will be open 8am-5pm from today until the beginning of the Fall 2008 semester.
Scheduled Maintenance 5-17-2008
ITS has scheduled a maintenance workday on Saturday, May 17, 2008 beginning at 6:00 am. This work will affect Banner and other university systems.
Emergency System Maintenance 5-20-2008
The Systems will perform work on the Novell cluster between 5:30 and 6:00 pm tonight, 5/20/2008. Novell shares and printing services may be disrupted for 30 to 60 minutes.
System Maintenance Planned 5/29/2008
Information Technology Services will perform maintenance this Thursday morning (May 29th) from 5:00 am to 7:30 am. The systems that will be affected are Novell, Pcard, Password Change Form, and Traffic registration, and Banner. All systems should be available by 8:00 am Thursday morning.
Planned Maintenance Friday & Saturday, June 20-21
Information Technology Services will perform maintenance Friday & Saturday, June 20-21, 2008. Friday's work will run between 5:00am and 7:30am. The systems that will be affected are Novell, Pcard, Password Change Form, Traffic registration, and Banner. All systems should be available by 8:00 am Friday morning. Saturday's work will begin at 6:00am, and continue throughout the day. The systems that will be affected are Banner and Email.
Name Service Problem
Thursday, July 3rd, 3:20 We are currently experiencing failures with DNS name servers. Most services that require authentication and some sites might not be available at this time.
Primary Name Server Issues Resolved
July 3rd, 3:55 All Primary Name Server Issues should be resolved at this time.
Bogus Email
The email message asking users to verify their Appstate account is not valid and should be deleted.
Visitor Wireless Network Servicing
Appalachian's wireless infrastructure has undergone upgrades to improve the operation of this network. The 'asu-visitor' network is continuing to undergo service and will be unavailable until service is complete. Access is available for Appalachian students, faculty, and staff is available through the 'asu' network.
Change in Scheduled Maintenance - Saturday, July 19
Scheduled maintenance will not affect the Internet
System Maintenance Planned 8/16/08
Information Technology Services has scheduled a maintenance workday on Saturday, August 16, 2008.
Updated Systems Maintenance Schedule
The ITS systems maintenance schedule has been updated and now includes dates through June 2009.
