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TSS announces new support website

The new support website, created by the Technology Support Services department at Appalachian, was opened to the public today.

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Webserver upgrades

Appalachian State is currently in the process of significantly upgrading the servers that host the personal pages of faculty, staff and students on campus.

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Enterprise Systems Maintenance Window

Widely used enterprise systems on campus will be unavailable during maintenance on Thursday, 2/28/2008 from 5:00am to 8:00am.

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Update: Enterprise Systems Maintenance Change

The Enterprise Systems maintenance window has been adjusted to take into account winter weather and the possible need to communicate emergency announcements.

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Maintenance Schedule for 2008 Published

The full systems and operations maintenance schedule for 2008 has been published.

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AppalNet E-Mail Display Problems

AppalNet has been experiencing a caching problem with email. Most users report an error message that displays in place of the text of the email. This problem is easily corrected by deleting cache and cookie files from your internet browser.

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E-mail outage

We are currently experiencing an e-mail outage.

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E-mail Services Restored

An outage occurred earlier today which made email inaccessible. The email service has been restored and is accessible.

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Bogus Email

The email asking users to verify their email account was not sent by Tech Support and should be deleted.

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Email Maintenance

Email will be taken down today at 10:00 for maintenance.

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AppalNet E-Mail Display Problems

AppalNet has continued to experience a caching problem with email. Most users report an error message that displays in place of the text of the email. This problem is easily corrected by deleting cache and cookie files from your internet browser.

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Scheduled Maintenance 3/28/2008

Scheduled maintenance will occur Friday, March 28th from 5AM to 7:30AM. Upgrades will be performed on the Luminus portal, and it is expected that some systems will be unavailable.

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Mac User Group Interest Meeting

There will be a Mac Users Group interest meeting on 4/8/2008, at 6PM in Wiseman's Lounge in the Student Union.

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Computer Support Summer Hours

The Computer Support Center will be open 8am-5pm from today until the beginning of the Fall 2008 semester.

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Scheduled Maintenance 5-17-2008

ITS has scheduled a maintenance workday on Saturday, May 17, 2008 beginning at 6:00 am. This work will affect Banner and other university systems.

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Emergency System Maintenance 5-20-2008

The Systems will perform work on the Novell cluster between 5:30 and 6:00 pm tonight, 5/20/2008. Novell shares and printing services may be disrupted for 30 to 60 minutes.

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System Maintenance Planned 5/29/2008

Information Technology Services will perform maintenance this Thursday morning (May 29th) from 5:00 am to 7:30 am. The systems that will be affected are Novell, Pcard, Password Change Form, and Traffic registration, and Banner. All systems should be available by 8:00 am Thursday morning.

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Planned Maintenance Friday & Saturday, June 20-21

Information Technology Services will perform maintenance Friday & Saturday, June 20-21, 2008. Friday's work will run between 5:00am and 7:30am. The systems that will be affected are Novell, Pcard, Password Change Form, Traffic registration, and Banner. All systems should be available by 8:00 am Friday morning. Saturday's work will begin at 6:00am, and continue throughout the day. The systems that will be affected are Banner and Email.

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Reminder of Weekend Maintenance

Computer Maintenance is planned for June 20-21.

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Appleap Page is Down

The address www.appleap.appstate.edu is currently unavailable.

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Name Service Problem

Thursday, July 3rd, 3:20 We are currently experiencing failures with DNS name servers. Most services that require authentication and some sites might not be available at this time.

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Primary Name Server Issues Resolved

July 3rd, 3:55 All Primary Name Server Issues should be resolved at this time.

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Bogus Email

The email message asking users to verify their Appstate account is not valid and should be deleted.

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System Maintenance Planned

ITS has scheduled a maintenance workday on Saturday July 19, 2008

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Visitor Wireless Network Servicing

Appalachian's wireless infrastructure has undergone upgrades to improve the operation of this network. The 'asu-visitor' network is continuing to undergo service and will be unavailable until service is complete. Access is available for Appalachian students, faculty, and staff is available through the 'asu' network.

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Change in Scheduled Maintenance - Saturday, July 19

Scheduled maintenance will not affect the Internet

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ASU visitor wireless network available

The 'asu-visitor' wireless network is available.

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System Maintenance Planned 8/16/08

Information Technology Services has scheduled a maintenance workday on Saturday, August 16, 2008.

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Updated Systems Maintenance Schedule

The ITS systems maintenance schedule has been updated and now includes dates through June 2009.

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