IMPORTANT

These instructions do not apply to users of the new ASU Webmail system, which is powered by Google. All incoming freshmen for the 2008 - 2009 academic year are on the new ASU Webmail system.

Setting up Apple Mail for the first time

If you have already configured Apple Mail to send and receive mail while on campus, you may with to verify your settings, then jump to: Reconfiguring Apple Mail for off campus email sending.

When Apple Mail is started for the first time, it will display a wizard to assist with configuring your email account. Enter your name, Appalachian email address and AppalNet password, then click "Continue".

On the next screen, select IMAP for "Account Type", then enter a friendly name for the account for "Description". The "Incoming Mail Server" should be imap.appstate.edu, and the user name and password fields should be auto-filled in from the previous screen. If not, enter your AppalNet user name and password. When all of the information is entered, click "Continue".

When you have clicked continue, Mail will begin checking the connection using the information entered. This process can possibly take several minutes. Please allow the process to complete or time out without interruption.

In the next window, enter information for the sending server. Provide a friendly description such as "ASU Sending Server", then enter mail.appstate.edu for "Outgoing Mail Server", check the "Use only this server" option, and check the "Use Authentication" check box. Again, ensure that your AppalNet user name and password are entered for "User Name" and "Password", then click "Continue".

Mail will again test the sending connection, and may present a server certificate dialog box. Click the "Show Certificate" button to see the detailed trust settings. Check the "Always trust 'mail.appstate.edu' when connecting to 'mail.appstate.edu'" check box, then click "Connect". This dialog box may present itself again, and you should repeat this process.

On the summary screen, click the "Create" button to create the Mail account.

Once all of the above settings are configured, it should be possible to send email through off campus networks. However, if the network you are connecting through is particularly restrictive, it may still not be possible to send mail. These networks and settings cannot be changed by Appalachian. It may be possible to send mail through these networks if you first set up and connect to the Appalachian VPN. Finally, accessing email through AppalNet should be possible though any network that allows web browsing.

Reconfiguring Apple Mail for off campus email sending

If you already have Apple Mail configured to send and receive email from on campus and would like to also be able to send email from off campus, follow these instructions.

Begin by selecting "Preferences..." from the "Mail" menu.

In the Preferences window, select "Accounts", then select the previously configured Appalachian email account. From the "Outgoing Mail Server (SMTP)" menu, select "Edit Server List". 

Verify that the sending "Server Name" is mail.appstate.edu under "Account Information", then select the "Advanced" tab. 

In the Advanced section, ensure that the "Server port" is 25, and that the "Use Secure Sockets Layer (SSL)" option is checked. In the "Authentication" menu, select "Password", then enter your AppalNet user name and password. Click "OK" in the Accounts window.

Once the above options have been configured, it should be possible to receive and send email through off campus networks.