Question quick links

1. What is ASU Webmail - Powered by Google?
2. Who made the decision to move Email to Google at ASU?
3. When will ASU Webmail be available for use?
4. Who gets an ASU Webmail Account?
5. Why is ASU moving to ASU Webmail?
6. Who is providing the ASU Webmail service?
   
7. How much email storage space do I have?
8. Is my email secure?
9. Why are Faculty and Staff not making the transition?
10. What if I already have a Gmail account?
11. What if I have a problem? Who supports ASU Webmail?
12. How do I change my password?
13. What is my email address?
14. Why does ASU Webmail email come from username@email.appstate.edu?
15. What if I don't like ASU Webmail?
16. I am a new student using ASU WebMail. Where do I go to access my email?
17. What happens to the email that is currently in my AppalNET account?
18. Can I access my ASU WebMail Account with a direct URL link?
19. Can I use a Mail Client to check my ASU Webmail account?

More ASU Webmail Resources

• Supported web browser information
• Recovering deleted mail
• Forwarding your ASU Webmail
• Setting your From address
  
• Managing email storage space
• Managing junk/spam mail
• Managing folders and labels

What is ASU Webmail - Powered by Google?

This is a partnership with Appalachian State University and Google that provides students:

• Email that is free with no advertising, available in a web browser
• 24x7 support from Google
• 6.5 GB(and growing)of email storage
• Spam and virus protection
• Attachment sizes of 20MB

Who made the decision to move Email to Google at ASU?

UNC President Erskine Bowles commissioned a blue-ribbon President's Advisory Committee on Efficiency & Effectiveness (PACE) of state and business leaders to review the university's activities and to provide findings and possible recommendations. One recommendation within the PACE report is to outsource email.

Information Technology Services began investigating this recommendation seriously during the Spring of 2008, deciding that email services provided by Google best fit the needs of Appalachian. Additionally, a survey of students in April 2008 revealed that many students are interested in ITS moving in this direction.

When will ASU Webmail be available for use?

Appalachian freshmen will be using ASU Webmail beginning August 11, 2008. Any new account created after August 11, 2008 will also use ASU Webmail. Other students will be migrated to this new service during the 2008 - 2009 academic calendar.

Who gets an ASU Webmail Account?

All incoming freshmen for the fall 2008 semester will have their email service through ASU Webmail. Any new student accounts (including freshmen, transfer, and graduate students) created after August 11, 2008 will also have email service through ASU Webmail.

ITS will market and advertise this service to all students during the 2008 fall semester, and migrate all student accounts sometime during the 2008 - 2009 academic calendar. Faculty and staff accounts will be considered at a later date.

Why is ASU moving to ASU Webmail?

The PACE initiative was the main driving force for this move. However, the email storage space (6.5 Gb), attachment capacities (20 Mb), and 24X7 support provided by Google will meet the growing needs and demands of the university.

Who is providing the ASU Webmail service?

Server space and support will be provided by Google.

How much email storage space do I have?

ASU Webmail provides over 6.5 GB of email storage space.

Is my email secure?

Student data will be protected and not used for marketing purposes.

Why are Faculty and Staff not making the transition?

Faculty and staff accounts will be considered at a later date. Provisioning student accounts through Google is ITS' first initiative.

What if I already have a Gmail account?

There are three things you could do:

1. You can set a forward from your ASU Webmail account (see documentation on how to do this here),
2. Keep both accounts separate.
3. Forward your personal Gmail account to your ASU Webmail account.
   (Note: Do not forward both accounts to each other, or your email will get stuck in a loop!)

What if I have a problem? Who supports ASU Webmail?

Google supports this product. ASU Information Technology Services handles the account provisioning (Login IDs) and the password change mechanism. Everything else is managed by Google.

• Contact Google Email Support

How do I change my password?

You can change your password through the ASU password change form.

What is my email address?

The email address you should share with others, and that will be used by faculty and staff to contact you will be username@appstate.edu.

Any mail that is sent to your username@appstate.edu address will be delivered to your ASU Webmail account.

See this question for more detail.

Why does ASU Webmail email come from username@email.appstate.edu?

All ASU Webmail account addresses end with email.appstate.edu. Mail sent to either username@appstate.edu or username@email.appstate.edu will be delivered to your ASU Webmail account.

The email address you should share with others, and that will be used by faculty and staff to contact you will be username@appstate.edu.

You can optionally change your ASU Webmail From address so that emails appear to come from username@appstate.edu. See these instructions.

What if I don't like ASU Webmail?

You can always forward your email to another account. Click here for documentation on how to forward your email.

I am a new student using ASU WebMail. Where do I go to access my email?

During orientation and for the last several months you have been accessing your email from AppalNET - http://appalnet.appstate.edu. You will continue to login to your AppalNET account to access your email, however, when you click on the email icon you will be automatically linked to your ASU WebMail account.

What happens to the email that is currently in my AppalNET account?

ITS will copy your existing mail to your ASU WebMail account for you.

Can I access my ASU WebMail Account with a direct URL link?

You can access your WebMail account directly through http://webmail.appstate.edu

Can I use a Mail Client to check my ASU Webmail account?

Currently, using mail clients (Thunderbird, Outlook, Apple Mail) to access your ASU Webmail is not supported. You will need to use your web browser to access your account.

I deleted an email by mistake! Is there any way to get it back?

If you've deleted a message permanently, by clicking Delete Forever in your Spam or Trash, it is NOT possible to recover the message.

If you've moved a message to Trash, by clicking Delete, but it's been fewer than 30 days and you haven't permanently deleted it, follow these steps to put it back in your inbox:

• Sign in to ASU WebMail. 
• Click Trash along the left side of any page. 
• Locate the message you'd like to move to your inbox, and check the box next to the sender's name. 
• Click Move to Inbox.

What browsers work best with ASU WebMail?

You can access your ASU WebMail account at http://webmail.appstate.edu wherever you have an Internet connection via a PC, Linux, or Macintosh (Mac) computer. To take advantage of the newest ASU WebMail features, you'll need to use one of the following fully supported browsers:

• Firefox 2.0+ (download for Windows, Mac, or Linux)
• Internet Explorer 7.0 (download for Windows)
• Safari 3.0 (download for Windows or Mac)

You can also get access to Gmail -- but you won't have some of the latest features -- with any of the following browsers:

• IE 5.5+
• Netscape 7.1+
• Mozilla 1.4+
• Firefox 0.8+
• Safari 1.3+

If you use a browser other than those listed above, you'll be automatically directed to the basic HTML view of Gmail. Basic HTML view works with the following browsers, as well as many others:

• IE 4.0+
• Netscape 4.07+
• Opera 6.03+

Regardless of your browser type, you must have cookies enabled to use Gmail. If your browser supports it, please also enable JavaScript.

An SPSS graph or chart can be copied into a Microsoft Word document using either a copy and paste procedure or by creating a graphics export file. If the graph requires editing, this should be done in SPSS, because you will have very little editing capability in MS Word beyond resizing the graph.

Using Copy and Paste:

To copy and paste the graph: select the graph to be copied (click on its icon in the outline or click on the graph itself in the right hand side of the Output Viewer window), and in the main menu click on Edit > Copy Object. Do not double click on the graph; the Chart Editor is not required. Start your Microsoft Word session, and place the cursor at the point where you want to insert the graph. In the main menu click on Edit > Paste Special and select Formatted Text (RTF).

Creating a graphics export file:

Alternately, you can export the graph as a separate file. Select the graph to be copied by clicking on it, or on its icon, and then in the main menu click on File > Export. In the Export Output dialog box specify "Charts only", and then under "Export What" click on "Selected Charts". Select the desired File Type under Export Format: Enhanced Metafile (*.EMF), JPEG (*.JPG), Macintosh PICT (*.PCT), Portable Network Graphics (*.PNG), Postscript (*.EPS), Tagged Image File (*.TIF), Windows Bitmap (*.BMP), or Windows Metafile (*.WMF). If you plan to bring the graph into Microsoft Word, save it as a *.WMF file. Under Export File - File Prefix, enter the filename and path, eg. C:\mygraphs\proj1.wmf, and click OK. After the file has been saved, it can be brought into an MS Word document at any time. Start an MS Word session, and place the cursor at the point where you want to include the graph. Click on Insert > Picture > From FIle, and then type in the path and filename of the saved SPSS *.WMF file.

An SPSS Pivot Table can be copied into a Microsoft Word document using a cut and paste procedure. First, edit the table in SPSS if desired. After the table has been brought into your MS Word document you will be able to resize it, but you will not be able to do additional editing. In SPSS select the table to be copied by clicking on its icon in the outline or clicking on the table itself in the right hand side of the Output Viewer window. From the main menu choose Edit > Copy Object. Initiate a Microsoft Word session and place the cursor where you would like to have the table. From the main menu choose Edit > Paste Special and select Formatted Text (RTF).

Before attempting to setup your ASU Webmail in an external client you MUST reset your password using the Password Change Form.  This ensures that your password is synchronized with the GMAIL servers. If you do not reset your password you will NOT be able to authenticate in the mail client eventhough your password works via AppalNET. 

Click here to access the Password Change Form.

In order to use an external mail client to view ASU Webmail you MUST enable IMAP in your Webmail settings.

Login to your ASU Webmail account at:   http://webmail.appstate.edu

Click on the Settings Link in the top right corner.

Click on Forwarding and POP/IMAP

In the IMAP Access section select Enable IMAP

Click Save Changes

Once IMAP is Enabled you will need to configure your mail client to access ASU WebMail. 

Login to your ASU Webmail account at:   http://webmail.appstate.edu

Click on the Settings Link in the top right corner.

Click on Forwarding and POP/IMAP

In the IMAP Access section select step 2. Configure your email client

Select your mail client and follow the on screen instructions. Important: the instructions were written for gmail accounts and have not been customized for ASU accounts.  You MUST replace username@gmail.com with username@email.appstate.edu for the setup to work!

Click here to access the Password Change Form

In order to view your ASU Webmail on your BlackBerry you MUST enable IMAP in your Webmail settings.

Login to your ASU Webmail account at: webmail.appstate.edu

Click on the Settings Link in the top right corner.

Click on Forwarding and POP/IMAP

In the IMAP Access section select Enable IMAP

Click Save Changes

Once you have changed your password and enabled IMAP in your account you will need to delete your old ASU account on your BlackBerry.

Create a new account on your BlackBerry with:  yourusername@email.appstate.edu and the new password. 

Either:
Log into AppalNet and click the E-mail link in the upper right hand navigation.

Or:
Log into AppMail.

On either site, there will be a green bar and quota text above the email folder listing. The green bar is a graphical representation of the used amount of your space quota, and the quota text indicates the percentage used as well as the total amount of space alloted for storage.

How do I connect to my personal data area on my Mac?

From the desktop in the menu bar select “Go” and then “Connect to Server”

In the Server Address Field type the data area address for you department listed below:

For example if you are in Arts and Sciences you would enter:  asucfs15.appstate.edu

Enter you username (not your first and last name) and Novell password and click “Connect”

Select the volume to mount and click "enter"

ASUCFS1 – USER1, ITS data area; Macintosh connects to asucfs1.appstate.edu, Mac volume alias is “ITS data area”

ASUCFS2 – USER2, Business Affairs related areas; Macintosh connects to asucfs2.appstate.edu, Mac volume alias is “BA data area”

ASUCFS3 – USER3, Chancellor’s office areas; Macintosh connects to asucfs3.appstate.edu, no Mac volume alias

ASUCFS4 – APPS, this is drive W: as seen on every user’s machine; Macintosh connects to asucfs4.appstate.edu, Mac volume alias is “Mac Software”

ASUCFS5 – USER5, Academic Affairs related areas; Macintosh connects to asucfs5.appstate.edu, Mac volume alias is “Academic Affairs data”

ASUCFS6 – USER6, Student Development; Macintosh connects to asucfs6.appstate.edu, no Mac volume alias

ASUCFS7 – USER7, University Advancement; Macintosh connects to asucfs7.appstate.edu, Mac volume alias is “Univ Adv data”

ASUCFS8 – USER8, Public Affairs / News Bureau data area; Macintosh connects to asucfs8.appstate.edu, Mac volume alias is “Public Affairs Archives”

ASUCFS9 – USER9, College of Business data area; Macintosh connects to asucfs9.appstate.edu, Mac volume alias is “College of Business data”

ASUCFS10 – USER10, School of Music data area; Macintosh connects to asucfs10.appstate.edu, Mac volume alias is “Music data area”

ASUCFS11 – USER11, several different departments – Belk Library data area, Registrar data area, Admissions data area, Hubbard Center data area; Macintosh connects to asucfs11.appstate.edu, Mac volume alias is “User11”

ASUCFS12 – CLASSDAT, Classdat data area; Macintosh connects to classdat.appstate.edu, Mac volume alias is “Classdat”

ASUCFS13 – USER13, Printing and Publications data area; Macintosh connects to asucfs13.appstate.edu, no Mac volume alias

ASUCFS14 – USER14, Fine and Applied Arts data area (proposed); Macintosh connects to asucfs14.appstate.edu, Mac volume alias is “FAA data area”

ASUCFS15 – USER15, Arts and Sciences data areas (proposed); Macintosh connects to asucfs15.appstate.edu, Mac volume alias is “AAS data area”

If you need technical support for your university owned computer enter an online request at:

http://appstate.custhelp.com/cgi-bin/appstate.cfg/php/enduser/home.php

Open your address book in your AppalNET account.  (Note:  After your account is converted to Gmail you will need to click on the calendar icon in AppalNET to view your old Email and Address Book.)

Once the address book is open click on the Import/Export icon near the top of the screen.

In the Export Format: dropdown menu select “Microsoft Outlook CSV” and click Export.

A window will appear asking you to Open or Save the file.  Choose Save.

Select a destination to save your exported address book to.  It is important to note the filename and location where the file is saved.  You will need to access this file in future steps.  Click Save.

Open your ASU Webmail account either by clicking on the email icon in AppalNET or by logging into webmail.appstate.edu.

On the left hand column below the folder list click Contacts.

Click on the Import link in the top right corner.

Click the Browse button in the center of the screen.

Find your exported address book that you saved from the previous steps and click open.

Click Import.

The import process might take a few seconds but will eventually give a confirmation of the import process.   Click OK.

Click on the “Apple” icon in the top left corner of your Menu Bar. 

From the drop down menu click “Software Update...”

If updates are available they will appear in the Software Update window. Updates are highly recommended for any end user.

Some updates require a restart (grey circle with white arrow icon) and all updates require you to authenticate to your local Mac as an admin before they will install.

These updates are only for Apple Mac OS X system and applications. This will not update your third party application like Adobe CS or Microsoft Office. 

Also note that Apple updates will only install for your current base OS and will not upgrade you to a new OS. For example if you are running Mac OS X 10.4.11, you can not run Software Update to install Mac OS X 10.5 on your Mac.

If you need a brand new Mac OS installed please submit a Help Desk request.

Appalachian supports several software applications that are used by faculty and staff in academic and administrative settings. Learning Technology Services provides workshop training and consultation for AsULearn (the learning content management system based on the open-source product Moodle) and a variety of desktop and browser-based applications including the Microsoft Office 2007 suite and Adobe products.

Learning Technology Services

These links will take you to AsULearn course sites which you must join to access the resources provided. When you log in, if you are not already a member, you will be asked to agree to the campus computer policies and to confirm you want to join the course.

LTS Workshop Resources (applications other than AsULearn)

Direct links to Forums for

• Access
• Adobe Acrobat
• Drupal (coming soon)
• Excel
• PowerPoint
• Word
• Workshop Scheduler (coming soon)
• Windows XP

AsULearn Resources

A blacklist is a collection of domains or email addresses that are denied access to a service. Blacklisting is a method of controlling abusive members who may otherwise disrupt business as usual for an Internet service provider.

For example, spammers are typically recognized by an IP or email address. If an e-mail host recognizes that an email sender is sending large quantities of unsolicited email, the host may choose to add the sender's IP or email address to a blacklist. To deliver an e-mail, a server will first check the blacklist for permission to complete the request. If the sender's IP or e-mail address is found on the list, the request will be denied.

Appalachian's domain will sometimes be placed on a blacklist.  When this occurs many companies will not accept mail from appstate.edu. 

http://support.appstate.edu/ip/

This error message is a common response that is seen when a computer loses connection to the Novell Server.  Most commonly this error is caused by an Ethernet cable coming dislodged from a wall port.  If you see this error, check your Ethernet connection at both the wall and computer connection points.  It is a good idea to remove and reconnect the cable and listen for a click to ensure there is a good connection.   

When you see this message you can still login to your desktop by clicking the workstation only checkbox, and entering your Novell username and password.  Your desktop will load but you will not be able to use Novell services, such as printing and accessing network drives.  At this point you should check to see if you have internet access by opening a browser.  If internet access is not available there might be a switch down in your location and you need to report this to the Call-In Center at 262-6266.

Note:  When you take a computer (laptop) off-campus that has Novell installed you will need to select workstation only every time you are prompted to login.

To access you system information in Windows XP go to the Start menu, select All Programs, Accessories, System Tools, and System Information. 

Why are some of my email attachments winmail.dat files?

Email users sometimes find that they receive email messages with a strange file attached, called winmail.dat. When they attempt to open this file, either it can't be opened at all, or it contains "garbage" data.

The situation causing this is that people are using several different email client programs to receive, read, and send email. The most commonly used email client programs are Microsoft Outlook  and Thunderbird. Unfortunately, Outlook does not "play nice" with the other email programs all the time. This causes problems, not for the sender of the email, but the recipient, particularly when actual files are attached to messages.

When an Outlook user composes and sends a message using either Rich Text Format or HTML Format, Outlook generates a file, winmail.dat, and attaches it to the end of the message. winmail.dat contains formatting information, in a human-unreadable form, that Outlook will use on the receiving end to display this email message correctly. Unfortunately, Outlook is the ONLY email client program that can use this information! Thunderbird, and other email client programs don't understand this information.

The Solution:

Download Winmail.dat Reader from

http://www.kopf.com.br/winmail

Follow the online instruction to download this product. 

Other than this, there's not much you can do on your end to fix the problem, since it's not your email program generating the problem. If you just don't want to deal with the problem, the other approach is to reply to the individual who sent you the offending email and ask that they re-send the message, with the attached files, as a plain text message, not in Rich Text Format or HTML.