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When I login to Novell I get the following error message: The tree of server cannot be found. What does this mean and how can I get to my desktop.

 
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This error message is a common response that is seen when a computer loses connection to the Novell Server.  Most commonly this error is caused by an Ethernet cable coming dislodged from a wall port.  If you see this error, check your Ethernet connection at both the wall and computer connection points.  It is a good idea to remove and reconnect the cable and listen for a click to ensure there is a good connection.   

When you see this message you can still login to your desktop by clicking the workstation only checkbox, and entering your Novell username and password.  Your desktop will load but you will not be able to use Novell services, such as printing and accessing network drives.  At this point you should check to see if you have internet access by opening a browser.  If internet access is not available there might be a switch down in your location and you need to report this to the Call-In Center at 262-6266.

Note:  When you take a computer (laptop) off-campus that has Novell installed you will need to select workstation only every time you are prompted to login.

 

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