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ASU Webmail - Powered by Google FAQ
Question quick links
- What is ASU Webmail - Powered by Google?
- Who made the decision to move Email to Google at ASU?
- When will ASU Webmail be available for use?
- Who gets an ASU Webmail Account?
- Why is ASU moving to ASU Webmail?
- Who is providing the ASU Webmail service?
- How much email storage space do I have?
- Is my email secure?
- Why are Faculty and Staff not making the transition?
- What if I already have a Gmail account?
- What if I have a problem? Who supports ASU Webmail?
- How do I change my password?
- What is my email address?
- Why does ASU Webmail email come from username@email.appstate.edu?
- What if I don't like ASU Webmail?
- I am a new student using ASU WebMail. Where do I go to access my email?
- What happens to the email that is currently in my AppalNET account?
- Can I access my ASU WebMail Account with a direct URL link?
- Can I use a Mail Client to check my ASU Webmail account?
More ASU Webmail Resources
- Supported web browser information
- Recovering deleted mail
- Forwarding your ASU Webmail
- Setting your From address
- Managing email storage space
- Managing junk/spam mail
- Managing folders and labels
What is ASU Webmail - Powered by Google?
This is a partnership with Appalachian State University and Google that provides students:
- Email that is free with no advertising, available in a web browser
- 24x7 support from Google
- 6.5 GB(and growing)of email storage
- Spam and virus protection
- Attachment sizes of 20MB
Who made the decision to move Email to Google at ASU?
UNC President Erskine Bowles commissioned a blue-ribbon President's Advisory Committee on Efficiency & Effectiveness (PACE) of state and business leaders to review the university's activities and to provide findings and possible recommendations. One recommendation within the PACE report is to outsource email.
Information Technology Services began investigating this recommendation seriously during the Spring of 2008, deciding that email services provided by Google best fit the needs of Appalachian. Additionally, a survey of students in April 2008 revealed that many students are interested in ITS moving in this direction.
When will ASU Webmail be available for use?
Appalachian freshmen will be using ASU Webmail beginning August 11, 2008. Any new account created after August 11, 2008 will also use ASU Webmail. Other students will be migrated to this new service during the 2008 - 2009 academic calendar.
Who gets an ASU Webmail Account?
All incoming freshmen for the fall 2008 semester will have their email service through ASU Webmail. Any new student accounts (including freshmen, transfer, and graduate students) created after August 11, 2008 will also have email service through ASU Webmail.
ITS will market and advertise this service to all students during the 2008 fall semester, and migrate all student accounts sometime during the 2008 - 2009 academic calendar. Faculty and staff accounts will be considered at a later date.
Why is ASU moving to ASU Webmail?
The PACE initiative was the main driving force for this move. However, the email storage space (6.5 Gb), attachment capacities (20 Mb), and 24X7 support provided by Google will meet the growing needs and demands of the university.
Who is providing the ASU Webmail service?
Server space and support will be provided by Google.
How much email storage space do I have?
ASU Webmail provides over 6.5 GB of email storage space.
Is my email secure?
Student data will be protected and not used for marketing purposes.
Why are Faculty and Staff not making the transition?
Faculty and staff accounts will be considered at a later date. Provisioning student accounts through Google is ITS' first initiative.
What if I already have a Gmail account?
There are three things you could do:
- You can set a forward from your ASU Webmail account (see documentation on how to do this here),
- Keep both accounts separate.
- Forward your personal Gmail account to your ASU Webmail account.
(Note: Do not forward both accounts to each other, or your email will get stuck in a loop!)
What if I have a problem? Who supports ASU Webmail?
Google supports this product. ASU Information Technology Services handles the account provisioning (Login IDs) and the password change mechanism. Everything else is managed by Google.
How do I change my password?
You can change your password through the ASU password change form.
What is my email address?
The email address you should share with others, and that will be used by faculty and staff to contact you will be username@appstate.edu.
Any mail that is sent to your username@appstate.edu address will be delivered to your ASU Webmail account.
See this question for more detail.
Why does ASU Webmail email come from username@email.appstate.edu?
All ASU Webmail account addresses end with email.appstate.edu. Mail sent to either username@appstate.edu or username@email.appstate.edu will be delivered to your ASU Webmail account.
The email address you should share with others, and that will be used by faculty and staff to contact you will be username@appstate.edu.
You can optionally change your ASU Webmail From address so that emails appear to come from username@appstate.edu. See these instructions.
What if I don't like ASU Webmail?
You can always forward your email to another account. Click here for documentation on how to forward your email.
I am a new student using ASU WebMail. Where do I go to access my email?
During orientation and for the last several months you have been accessing your email from AppalNET - http://appalnet.appstate.edu. You will continue to login to your AppalNET account to access your email, however, when you click on the email icon you will be automatically linked to your ASU WebMail account.
What happens to the email that is currently in my AppalNET account?
ITS will copy your existing mail to your ASU WebMail account for you.
Can I access my ASU WebMail Account with a direct URL link?
You can access your WebMail account directly through http://webmail.appstate.edu
Can I use a Mail Client to check my ASU Webmail account?
Currently, using mail clients (Thunderbird, Outlook, Apple Mail) to access your ASU Webmail is not supported. You will need to use your web browser to access your account.
